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USER’S GUIDE FAX-2820/FAX-2920/MFC-7220/MFC-7225N
Brother numbers
Register your product
Frequently asked questions (FAQs)
For Customer Service
Brother fax back system (USA only)
Ordering accessories and supplies
Notice - Disclaimer of Warranties (USA and Canada)
Compilation and Publication Notice
Brother® One Year Limited Warranty and Replacement Service (USA only)
Brother® One Year Limited Warranty and Replacement Service (USA only)
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)
Safety precautions
To use the machine safely
Quick Reference Guide
Sending Faxes
Dialing operations
Making copies
Table of Contents
1 Introduction
Using this Guide
Choosing a location
How to access the complete User’s Guide (MFC-7220 and MFC-7225N only)
To view Documentation (For Windows®)
How to find Scanning instructions
To view Documentation (For Macintosh®)
How to find Scanning instructions
Control panel overview
Load document
Using the automatic document feeder (ADF)
About paper
Recommended paper
Choosing acceptable paper
Paper capacity of the paper trays
How to load paper
To load paper or other media in the paper tray
To load paper or other media in the manual feed slot
About fax machines
Custom features
Do you have Voice Mail on the phone line?
Why should there be problems?
How can you avoid possible problems?
Fax tones and handshake
ECM (Error Correction Mode)
2 Getting started
Initial setup
Setting the Date and Time
Setting Tone and Pulse dialing mode (For Canada only)
Setting the Station ID
General Setup
Setting the Mode Timer (FAX-2820 and FAX-2920 only)
Setting the Mode Timer (MFC-7220 and MFC-7225N only)
Setting the Paper Type
Setting the Paper Size
Setting the Ring Volume
Setting the Beeper Volume
Setting the Speaker Volume
Setting the Handset Volume
Choosing the Handset Volume (For Volume Amplify)
Setting Volume Amplify
Turning on Automatic Daylight Savings Time
Toner Save
Sleep Time
Setting the LCD Contrast
Security
TX Lock (FAX-2820 and MFC-7220 only)
Setting up the password
Changing the TX Lock password
Turning TX Lock on
Turning TX Lock off
Memory Security (FAX-2920 and MFC-7225N only)
Setting up the password
Changing the Memory Security password
Turning Memory Security on
Turning Memory Security off
Setting Lock
Setting up the password
Changing the Setting Lock password
Turning Setting Lock on
Turning Setting Lock off
3 Setup Send
How to enter Fax mode
How to dial
Manual dialing
One-Touch Dialing
Speed-Dialing
Search
Fax Redial
How to Fax
Faxing from the ADF
Automatic transmission
Manual transmission
Sending a fax at the end of a conversation
Out of Memory message
Basic sending operations
Sending faxes using multiple settings
Contrast
Fax Resolution
Dual Access
Real Time Transmission
Broadcasting
Checking job status
Canceling a fax in progress
Canceling a scheduled job
Advanced sending operations
Composing the electronic Cover Page
Composing your own comments
Cover page for the next fax only
Send a cover page for all faxes
Using a printed cover page
Overseas Mode
Delayed Fax
Delayed Batch Transmission
Setting up Polled Transmit
4 Setup Receive
Basic receiving operations
Choosing the Receive Mode
To select or change your Receive Mode
Setting the Ring Delay
Setting the F/T Ring Time (Fax/Tel mode only)
Easy Receive
Printing a reduced incoming fax (Auto Reduction)
Receiving a fax at the end of a conversation
Advanced receiving operations
Printing a fax from the memory
Setting the Print Density
Polling
Setting up Polling Receive
Setting up Sequential Polling Receive
5 Quick-Dial numbers and dialing options
Storing numbers for easy dialing
Storing One-Touch numbers
Storing Speed-Dial numbers
Changing One-Touch / Speed-Dial numbers
Setting up Groups for Broadcasting
Dialing options
Access codes and credit card numbers
Pause
Tone or Pulse (For Canada only)
6 Remote Fax Options
Setting Remote Fax Options
Setting up Fax Forwarding
Programming your pager number
Setting Fax Storage
Setting PC Fax Receive (MFC-7220 and MFC-7225N only)
Turning off Remote Fax Options
Changing Remote Fax Options (MFC-7220 and MFC-7225N only)
Setting your Remote Access Code
Remote Retrieval
Using your Remote Access Code
Remote commands
Retrieving fax messages
Changing your Fax Forwarding number
7 Printing reports
Fax settings and activity
Customizing the Transmission Verification Report
Setting the Journal Period
Printing reports
How to print a report
8 Making copies
Using the machine as a copier
Enter Copy mode
Making a single copy
Making multiple copies
Stop copying
Using the temporary Copy key
Using the Options key
Enlarging or reducing the image copied
Quality
Sorting copies using the ADF
Making N in 1 copies (Page Layout)
Changing the default copy settings
Quality
Adjusting contrast
Out of Memory message
9 Software and Network Features (MFC-7220 and MFC-7225N only)
10 Important information
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.
Federal Communications Commission (FCC) Declaration of Conformity (USA only)
Important
Important - about the interface cable
Industry Canada Compliance Statement (Canada only)
Disconnect device
LAN connection (MFC-7225N only)
Laser safety
FDA regulations
Important safety instructions
Trademarks
11 Troubleshooting and routine maintenance
Troubleshooting
Error messages
Checking if the machine has faxes in its memory
Forwarding faxes to another fax machine
Transferring faxes to your PC (MFC-7220 and MFC-7225N only)
Document jams
Document was not inserted or fed properly, or was too long
Paper jams
Paper is jammed inside the machine
Paper is jammed at the back of the machine
Paper is jammed inside the drum unit and toner cartridge assembly
If you are having difficulty with your machine
Improving the print quality
Cleaning the drum unit
Compatibility
Packing and shipping the machine
Routine maintenance
Cleaning the outside of the machine
Cleaning the scanner glass
Cleaning the laser scanner window
Cleaning the corona wire
Replacing the toner cartridge (TN-350)
How to replace the toner cartridge
Replacing the drum unit (DR-350)
Machine Information
Checking the Serial Numbers
Checking the Page Counters
Checking the Drum Life
Appendix A
Setting up telephone services
Distinctive Ring
What does your telephone company’s ‘Distinctive Ring’ do?
What does Brother’s ‘Distinctive Ring’ do?
Do you have Voice Mail?
Before you choose the ring pattern to register
Registering the Distinctive Ring pattern
Turning off the Distinctive Ring
Caller ID
Viewing Caller ID List
Printing Caller ID List
Call Waiting
Advanced receiving operations
Operation from extension telephones
For Fax/Tel mode only
Using a cordless external handset
Changing the remote codes
Connecting an external device to your machine
Connecting an external telephone
Connecting an external telephone answering device (TAD)
Sequence
Connections
Recording outgoing message (OGM) on an external TAD
Special line considerations
Roll over phone lines
Two-line phone system
Converting telephone wall outlets
Installing machine, external two-line TAD and two-line telephone
Multi-line connections (PBX)
If you are installing the machine to work with a PBX
Custom features on your phone line
Appendix B
On-screen programming
Menu table
Memory storage
Navigation keys
Entering Text
Inserting spaces
Making corrections
Repeating letters
Special characters and symbols
Glossary
Specifications
Product description
General
Print media
Copy
Fax
Scanner (MFC-7220 and MFC-7225N only)
Printer
Interfaces
Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only)
At the same time, you can download the manual for setting up and using the PC-Fax software.
Computer requirements
Consumable items
Network (LAN) (MFC-7225N only)
Optional External Wireless Print/Scan Server (NC-2200w) (MFC-7220 and MFC-7225N only)
Optional External Print Server (NC-2100p) (MFC-7220 and MFC-7225N only)
Index
Remote Retrieval Access card
brother USA/CAN
USER’S GUIDE FAX-2820 FAX-2920 MFC-7220 MFC-7225N Version B
If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-2820, FAX-2920, MFC-7220 and MFC-7225N (Circle your model number) Serial Number:* Date of Purchase: Place of Purchase: * The serial number can be displayed on the LCD screen (Menu/Set, 4, 1 (FAX-2820, FAX-2920 and MFC-7220) or Menu/Set, 6, 1 (MFC-7225N)). Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt; ■ may support an insurance claim by you in the event of product loss covered by insurance; and, ■ will help us notify you of enhancements to your product and special offers. The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration ©1996-2005 Brother Industries, Ltd.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt; ■ may support an insurance claim by you in the event of product loss covered by insurance; and, ■ will help us notify you of enhancements to your product and special offers. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software, documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product. http://solutions.brother.com Note You can check here for Brother driver updates. For Customer Service In USA: 1-800-284-4329 (voice) 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. i
Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects. In USA only: 1-800-521-2846 Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-877-BROTHER (voice) Description Item Toner Cartridge TN-350 (Prints up to 2,500 pages) Drum Unit DR-350 Telephone Line Cord LG3077001 Telephone Handset LE5803016 (FAX-2820/FAX-2920) LE5803003 (MFC-7220/MFC-7225N) Handset Curled Cord LG6156001 (FAX-2820/FAX-2920) LG6156003 (MFC-7220/MFC-7225N) IEEE-1284 Bi-directional Cable F2A046-10 (MFC-7220 and MFC-7225N only) Power Protector for A/C Power Telephone QPD120 Line Surges and Voltage Spikes (2 outlets) Power Protector for A/C Power Telephone FX120 Line Surges and Voltage Spikes (8 outlets) External Wireless Print/Scan Server (Option) NC-2200w (MFC-7220 and MFC-7225N only) External Print Sever (Option) NC-2100p (MFC-7220 and MFC-7225N only) User's Guide LF6772001 (English for USA and Canada) LF6772002 (French for Canada) Quick Setup Guide FAX-2820/FAX-2920 LF6771001 (English for USA and Canada) LF6771002 (French for Canada) MFC-7220/MFC-7225N LF6791001 (English for USA and Canada) LF6791002 (French for Canada) ii
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. iii
Brother® One Year Limited Warranty and Replacement Service (USA only) Who is covered: (4)Consumable and Accessory Items that • This limited warranty ("warranty") is given expired in accordance with a rated life; only to the original end-use/retail purchaser and, (referred to in this warranty as "Original (5)Problems arising from other than defects Purchaser") of the accompanying product, in materials or workmanship. consumables and accessories (collectively (6)Normal Periodic Maintenance Items, such referred to in this warranty as "this as Paper Feeding Kit, Fuser and Laser Product"). Units. • If you purchased a product from someone other than an authorized Brother reseller in This limited warranty is VOID if this Product the United States or if the product was used has been altered or modified in any way (including but not limited to floor models or (including but not limited to attempted refurbished product), prior to your purchase warranty repair without authorization from you are not the Original Purchaser and the Brother and/or alteration/removal of the serial product that you purchased is not covered number). by this warranty. What to do if you think your Product is What is covered: eligible for warranty service: • This Product includes a Machine and Report your issue to either our Customer Consumable and Accessory Items. Service Hotline at 1-800-284-4329 for Fax, Consumable and Accessory Items include MFC and DCP and 1-800-276-7746 for but are not limited to print heads, toner, Printers, or to a Brother Authorized Service drums, ink cartridges, print cartridges, refill Center within the applicable warranty ribbons, thermal PLUS paper and thermal period. Supply Brother or the Brother paper. Authorized Service Center with a copy of your • Except as otherwise provided herein, dated bill of sale showing that this Product Brother warrants that the Machine and the was purchased within the U.S. For the name accompanying Consumable and Accessory of local Brother Authorized Service Center(s), Items will be free from defects in materials call 1-800-521-2846. and workmanship, when used under normal What Brother will ask you to do: conditions. After contacting Brother or a Brother • This warranty applies only to products Authorized Service Center, you may be purchased and used in the United States. required to deliver (by hand if you prefer) or For products purchased in, but used send the Product properly packaged, freight outside, the United States, this warranty prepaid, to the Authorized Service Center covers only warranty service within the together with a photocopy of your bill of sale. United States (and does not include You are responsible for the cost of shipping outside the United States). shipping, packing product, and insurance • What is the length of the Warranty (if you desire). You are also responsible Periods: for loss or damage to this Product in • Machines: one year from the original shipping. purchase date. What Brother will do: • Accompanying Consumable and Accessory If the problem reported concerning your Items: 90 days from the original purchase Machine and/or accompanying Consumable date or the rated life of consumable, and Accessory Items is covered by this whichever comes first. warranty and if you first reported the problem What is NOT covered: to Brother or an Authorized Service Center This warranty does not cover: within the applicable warranty period, Brother (1)Physical damage to this Product; or its Authorized Service Center will repair or (2)Damage caused by improper installation, replace the Machine and/or accompanying improper or abnormal use, misuse, neglect Consumable and Accessory Items at no or accident (including but not limited to charge to you for parts or labor. The decision transporting this Product without the as to whether to repair or replace the Machine proper preparation and/or packaging); and/or accompanying Consumable and (3)Damage caused by another device or Accessory Items is made by Brother in its software used with this Product (including sole discretion. but not limited to damage resulting from use of non Brother®-brand parts and Consumable and Accessory Items); iv
Brother® One Year Limited Warranty and Replacement Service (USA only) Brother reserves the right to supply a damage to the product; or (iv) the warranty refurbished or remanufactured replacement period on your original Product has expired or Machine and/or accompanying Consumable has not been sufficiently validated with a copy and Accessory Items and use refurbished of the proof of purchase (bill of sale). The parts provided such replacement products replacement Machine you receive (even if conform to the manufacturer's specifications refurbished or remanufactured) will be for new product/parts. The repaired or covered by the balance of the limited warranty replacement Machine and/or accompanying period remaining on the original Product, plus Consumable and Accessory Items will be an additional thirty (30) days. You will keep the returned to you freight prepaid or made replacement Machine that is sent to you and available for you to pick up at a conveniently your original Machine shall become the located Authorized Service Center. property of Brother. Retain your original If the Machine and/or accompanying Accessory Items and a copy of the return Consumable and Accessory Items are not freight bill, signed by the courier. covered by this warranty (either stage), you Limitations: will be charged for shipping the Machine Brother is not responsible for damage to or and/or accompanying Consumable and loss of any equipment, media, programs or Accessory Items back to you and charged for data related to the use of this Product. Except any service and/or replacement for that repair or replacement as described parts/products at Brother's then current above, Brother shall not be liable for any published rates. direct, indirect, incidental or consequential The foregoing are your sole (i.e., only) and damages or specific relief. Because some exclusive remedies under this warranty. states do not allow the exclusion or limitation What happens when Brother elects to of consequential or incidental damages, the replace your Machine: above limitation may not apply to you. When a replacement Machine is authorized by THIS WARRANTY IS GIVEN IN LIEU OF Brother, and you have delivered the Machine ALL OTHER WARRANTIES, WRITTEN OR to an Authorized Service Center, the ORAL, WHETHER EXPRESSED BY Authorized Service Center will provide you AFFIRMATION, PROMISE, DESCRIPTION, with a replacement Machine after receiving DRAWING, MODEL OR SAMPLE. ANY AND one from Brother. If you are dealing directly ALL WARRANTIES OTHER THAN THIS with Brother, Brother will send to you a ONE, WHETHER EXPRESS OR IMPLIED, replacement Machine with the understanding INCLUDING IMPLIED WARRANTIES OF that you will, after receipt of the replacement MERCHANTABILITY AND FITNESS FOR A Machine, supply the required proof of PARTICULAR PURPOSE, ARE HEREBY purchase information, together with the DISCLAIMED. Machine that Brother agreed to replace. You • This Limited Warranty is the only warranty are then expected to pack the Machine that that Brother is giving for this Product. It is the Brother agreed to replace in the package from final expression and the exclusive and only the replacement Machine and return it to statement of Brother's obligations to you. It Brother using the pre-paid freight bill supplied replaces all other agreements and by Brother in accordance with the instructions understandings that you may have with provided by Brother. Since you will be in Brother or its representatives. possession of two machines, Brother will • This warranty gives you certain rights and require that you provide a valid major credit you may also have other rights that may card number. Brother will issue a hold against vary from state to state. the credit card account number that you • This Limited Warranty (and Brother's provide until Brother receives your original obligation to you) may not be changed in Product and determines that your original any way unless you and Brother sign the Product is entitled to warranty coverage. Your same piece of paper in which we (1) refer to credit card will be charged up to the cost of a this Product and your bill of sale date, (2) new Product only if: (i) you do not return your describe the change to this warranty and (3) original Product to Brother within five (5) agree to make that change. business days; (ii) the problems with your original Product are not covered by the limited Important: We recommend that you keep all warranty; (iii) the proper packaging original packing materials, in the event that instructions are not followed and has caused you ship this Product. © 2003 Brother International Corporation v
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt. For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User’s Guide for proper packaging.) For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User’s Guide for proper packaging.) BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED. No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence. Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6 vi
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