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The Document Company XEROX DocuPrint C8 Ink Jet Printer

Xerox Corporation ©1998 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted. Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation and used by Xerox Canada Ltd. as a registered user. Windows™ is a trademark of Microsoft Corporation. Products and trademarks of other companies are also acknowledged. Publication number: 701P30101 ii

Customer Support To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer. If you are unable to solve a DocuPrint C8 problem using this guide or the online Help, call the Xerox Customer Support Center at 1-800-832-6979. Before calling, make sure you have the following information: • C8 serial number, which is located next to the parallel port on the back of the printer. • C8 software version, which is specified in the printer driver About box. • Windows operating system version (Windows 95/98, or Windows NT 4.0). Note: The Windows NT4.0 print driver for the Docuprint C8 is not included with this product. It is available for download at the Xerox website. • Amount of memory in your PC. • Information about the problem, including the steps taken to create the problem, any error messages, and the expected behavior. The Xerox Customer Support Center telephone number in the United States and Canada is: 1-800-TEAM XRX (1-800-832-6979) Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on. iii

If you require additional information about Xerox and Xerox products, visit the Xerox website at: http://WWW.XEROX.COM iv

Contents Customer Support ....................................................................................iii Contents........................................................................................................ i Introduction................................................................................................. 1 Generating Floppy Disks from your CD ................................................... 2 Safety notes............................................................................................... 2 Printer Registration ................................................................................... 7 Directions for On-Line Registration ......................................................... 7 Understanding the printer’s features........................................................ 8 Hardware features ..................................................................................... 9 Control panel Operation.......................................................................... 12 Normal Printer Operation ................................................................... 12 Printer Error Conditions...................................................................... 12 Printer specifications............................................................................... 14 System Requirements.............................................................................. 16 Printable area / Margins.......................................................................... 17 Using the printer settings ......................................................................... 18 Downloading the Windows NT 4.0 Printer Driver ................................. 18 Accessing printer settings ....................................................................... 20 The Paper/Output Property Page ............................................................ 21 The Page Layout Property Page.............................................................. 26 Select Sheets ....................................................................................... 28 Multiple-up option .............................................................................. 29 i

The Image Quality Property Page ........................................................... 31 The About Page....................................................................................... 34 The Status Property Page ........................................................................ 35 The Maintenance Property Page ............................................................. 38 Checking the documents in the print queue............................................. 43 Troubleshooting the printer..................................................................... 44 The printed document does not match the selected printer settings ........ 45 The printed document is blank................................................................ 46 The document prints slowly .................................................................... 48 The document sent to the printer does not print...................................... 49 The Front Panel LED is on continuously ................................................ 50 The Front Panel LED is blinking slowly................................................. 52 The Front Panel LED is blinking intermittently...................................... 52 The print is blurry or jagged vertical lines appear................................... 53 The printed image is clipped or off the edge of the media ...................... 54 Extra characters, dashes, or lines appear on the printed pages................ 55 White horizontal lines and streaks of the wrong color appear on the printed pages ........................................................................................... 56 The print is faint or missing .................................................................... 57 Ink is smeared on the printed pages ........................................................ 58 The print quality of transparencies is poor.............................................. 59 Color variations appear in large areas of color ....................................... 60 The paper is not feeding properly ........................................................... 61 The paper does not stack neatly in the paper output shelf....................... 62 Packing the printer for return to a Service Center................................... 63 Selecting and ordering supplies ............................................................... 65 ii

Cartridges and print heads ...................................................................... 66 Selecting plain paper............................................................................... 66 Selecting specialty print media ............................................................... 67 Selecting labels ....................................................................................... 68 Selecting transparencies.......................................................................... 68 Selecting banner paper............................................................................ 68 Selecting envelopes................................................................................. 68 Printing DOS in a Window ...................................................................... 69 Index .......................................................................................................... 71 iii

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