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Title Page
Copyright Notices
Table of Contents
Safety Notes
Electrical Safety
Maintenance Safety
Operational Safety
Getting to Know Your Printer
Introduction
Printer Features
Print Speed
Resolution
Resident Fonts
Connectivity
Color Matching Systems
Printer Driver Software
Printer Components
External Components
Interface Connectors
Front Cover
Print Cartridge Components
DocuPrint Documentation
Printed Documentation
Electronic Documentation
Using the CDs
Note, Caution and Warning Symbols
Loading Print Media
Introduction
Selecting Paper
Paper Selection Guidelines
DocuPrint C20/NC20 Paper Recommendations
Loading Paper
Using the StandardInput Tray
To Load the Standard Input Tray
Using the Manual Feed Slot
To Load the Manual Feed Slot
Using Tray 2
The optional Tray 2 can be used for several different types of paper. See the Supplies/Options Gu...
To Load Tray 2:
Tray Linking
Printing Multiple Jobs
Changing the PaperSource
Using Letterhead
Printing
DocuPrint C20/NC20 PrinterDrivers
Driver Features
Installing CentreWareDP and Printer Drivers
Using the Control Panel
Control Panel Features
The Control Panel Display
Using the ControlKeys
DocuPrint C20/NC20 Menu Map
Printing Menu Settings
To print a menu settings page:
Changing Printer Settings
To select a new value as the default setting:
Maintaining the Printer
Replacing the Print Cartridges
To Position the Print Cartridge Carrier
To Replace the PrintCartridges
To Install Print Cartridges
To Align the PrintCartridges
To Change the Alignment Value
To Print an Alignment Test Page
Cleaning Your Printer
Cleaning the Printheads
To Run the Printhead Test
Wiping the Printheads
Cleaning the Cartridge Carrier
Storing Print Cartridges
Troubleshooting
Printer Problems
Printer Operation Problems
Print Quality Problems
Paper Jams
What Causes a PaperJam?
Clearing Paper Jams
Possible Paper JamAreas
To Clear a Jam in theInput Tray
To Clear a Jam in the Manual Feed Slot
To Clear a Jam in the Output Bin
To Clear a Jam inTray2
Common Error Messages
To Cancel the CurrentPrintJob
To Reset the Printer and Cancel the PrintJob
Printer Specifications
Certifications
Electronic Emission Notices
Without an External Ethernet Adapter Installed
Federal Communications Commission (FCC) Compliance Information Statement
Industry Canada Compliance Statement
European Community (EC) Directives Conformity
With an External Ethernet Adapter Installed
Federal Communications Commission (FCC) Compliance Information Statement
Industry Canada Compliance Statement
European Community (EC) Directives Conformity
The United Kingdom Telecommunications Act 1984
German Acoustics Statement
Energy Star
Printer Options
Installing Printer Options
Printer Memory
Accessing the System Board from the Front
Installing Printer Memory
Closing the System Board from the Front
Flash Memory
Accessing the System Board from the Rear
Installing a Flash Memory SIMM
Closing the System Board from the Rear
External Ethernet Adapter
Installing the External Ethernet Adapter
Tri-Port Interface Card
Installing the Tri-Port Interface Card
Infrared Adapter
Installing the InfraredAdapter
Using the InfraredAdapter
Hard Disk
Installing the HardDisk
Option Card Installation
Accessing the System Board fromthe Right
Installing an OptionCard
Closing the System Board from the Right
Input Tray 2
Installing the PaperTray
Attaching the PaperSupport
Index
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer User Guide Version 1.0
Xerox Corporation 701 South Aviation Blvd. El Segundo, CA 90245 USA Americas Customer Operations 800 Long Ridge Road Stamford, CT 06904-1600 USA Xerox Canada, Limited 5650 Yonge Street North York, Ontario Canada M2M 4G7 Xerox Limited Parkway Marlow Buckinghamshire SL7 1YL United Kingdom Copyright © 1998 Xerox Corporation. All Rights Reserved. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc. XEROX®, The Document Company®, the stylized X, DocuPrint, and C20 are trademarks of Xerox Corporation or its subsidiaries. Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. This printer contains an emulation of the Adobe PostScript Level II command language, recognizes PostScript Level II commands and processes these commands in a manner comparable to Version 2016 of the Abobe PostScript Level II language. PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a trademark of International Business Machines Corporation. Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft Corporation. Univers is a trademark of Linotype AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation Corporation. Centronics is a trademark of Centronics Corporation. Macintosh and TrueType are trademarks of Apple Computer, Incorporated. OnPage is a trademark of COMPUTER:applications, Inc. All other product names are trademarks/tradenames of their respective owners. PCL, PCL 5c, and PCL 6 are trademarks of Hewlett-Packard Company. This printer contains an emulation of the Hewlett-Packard PCL 5c and PCL 6 command languages, recognizes HP PCL 5e and PCL 6 commands, and processes these commands in a manner comparable with Hewlett-Packard LaserJet printer products. PANTONE Colors generated by the DocuPrint C20/NC20 are four and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate color. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 1995. Notice Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer, Xerox, or Xerox Limited for details. Safety Information • • • • , it MUST be connected to an If your product is NOT marked with this symbol electrical outlet that is grounded properly. The power cord must be connected to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the operating instructions, to a professional service person. This product is designed, tested and approved to meet strict global safety standards with the use of specific Xerox components. The safety features of some parts may not always be obvious. Xerox is not responsible for the use of other replacement parts.
Contents i Safety Notes ................................................................. i Electrical Safety .......................................................................ii Maintenance Safety................................................................ iv Operational Safety ..................................................................v Chapter 1 Getting to Know Your Printer .................................. 1-1 Introduction ........................................................................ 1-2 Printer Features ................................................................... 1-3 Print Speed ...................................................................... 1-3 Resolution ........................................................................ 1-3 Resident Fonts.................................................................. 1-4 Connectivity..................................................................... 1-5 Color Matching Systems ................................................... 1-7 Printer Driver Software ..................................................... 1-8 Printer Components............................................................. 1-9 External Components ....................................................... 1-9 Interface Connectors ...................................................... 1-10 Front Cover .................................................................... 1-12 Print Cartridge Components ........................................... 1-13 DocuPrint C20/NC20 User Guide
DocuPrint Documentation ................................................. 1-14 Printed Documentation .................................................. 1-14 Electronic Documentation............................................... 1-15 Using the CDs ................................................................ 1-16 Note, Caution and Warning Symbols.............................. 1-17 Chapter 2 Loading Print Media ............................................... 2-1 Introduction ........................................................................ 2-2 Selecting Paper.................................................................... 2-3 Paper Selection Guidelines ................................................ 2-3 DocuPrint C20/NC20 Paper Recommendations................. 2-4 Loading Paper ..................................................................... 2-5 Using the Standard Input Tray ......................................... 2-6 Using the Manual Feed Slot.............................................. 2-9 Using Tray 2 .................................................................. 2-12 Tray Linking ...................................................................... 2-15 Printing Multiple Jobs ........................................................ 2-16 Changing the Paper Source ............................................ 2-16 Using Letterhead ............................................................... 2-19 Chapter 3 Printing ................................................................... 3-1 DocuPrint C20/NC20 Printer Drivers.................................... 3-2 Driver Features ................................................................. 3-3 Installing CentreWare DP and Printer Drivers .................... 3-3 Using the Control Panel ....................................................... 3-4 Control Panel Features...................................................... 3-5 The Control Panel Display ................................................ 3-6 Using the Control Keys ..................................................... 3-8 DocuPrint C20/NC20 Menu Map ................................... 3-11 Printing Menu Settings ................................................... 3-14 Changing Printer Settings............................................... 3-16 DocuPrint C20/NC20 User Guide
Chapter 4 Maintaining the Printer ........................................... 4-1 Replacing the Print Cartridges.............................................. 4-2 To Position the Print Cartridge Carrier............................... 4-3 To Replace the Print Cartridges......................................... 4-4 To Install Print Cartridges ................................................. 4-6 To Align the Print Cartridges........................................... 4-11 Cleaning Your Printer......................................................... 4-15 Cleaning the Printheads ................................................. 4-15 Wiping the Printheads .................................................... 4-18 Cleaning the Cartridge Carrier ........................................ 4-20 Storing Print Cartridges ..................................................... 4-22 Chapter 5 Troubleshooting ...................................................... 5-1 Printer Problems .................................................................. 5-2 Printer Operation Problems............................................... 5-2 Print Quality Problems...................................................... 5-7 Paper Jams........................................................................ 5-10 What Causes a Paper Jam?............................................. 5-10 Clearing Paper Jams ....................................................... 5-11 Possible Paper Jam Areas ................................................ 5-12 To Clear a Jam in the Input Tray..................................... 5-14 To Clear a Jam in the Manual Feed Slot .......................... 5-15 To Clear a Jam in the Output Bin.................................... 5-16 To Clear a Jam in Tray 2 ................................................ 5-17 Common Error Messages ................................................... 5-18 To Cancel the Current Print Job ...................................... 5-24 To Reset the Printer and Cancel the Print Job .................. 5-25 Appendix A Printer Specifications ............................................... A-1 Appendix B Certifications ........................................................... B-1 Electronic Emission Notices .................................................. B-2 Without an External Ethernet Adapter Installed ................. B-2 DocuPrint C20/NC20 User Guide
With an External Ethernet Adapter Installed ...................... B-5 Appendix C Printer Options ........................................................ C-1 Installing Printer Options ..................................................... C-3 Printer Memory ................................................................... C-4 Accessing the System Board from the Front ....................... C-5 Installing Printer Memory ................................................. C-6 Closing the System Board from the Front .......................... C-8 Flash Memory...................................................................... C-9 Accessing the System Board from the Rear ........................ C-9 Installing a Flash Memory SIMM .................................... C-11 Closing the System Board from the Rear.......................... C-13 External Ethernet Adapter .................................................. C-15 Installing the External Ethernet Adapter .......................... C-16 Tri-Port Interface Card ....................................................... C-17 Installing the Tri-Port Interface Card ............................... C-17 Infrared Adapter ............................................................... C-18 Installing the Infrared Adapter ........................................C-18 Using the Infrared Adapter ............................................. C-19 Hard Disk.......................................................................... C-20 Installing the Hard Disk .................................................. C-20 Option Card Installation .................................................... C-21 Accessing the System Board from the Right .....................C-21 Installing an Option Card ............................................... C-22 Closing the System Board from the Right ........................ C-24 Input Tray 2 ...................................................................... C-25 Installing the Paper Tray ................................................ C-25 Attaching the Paper Support........................................... C-27 DocuPrint C20/NC20 User Guide
Safety Notes The Xerox DocuPrint C20/NC20 printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Safety Notes v i
Electrical Safety Electrical Safety • Use the power cord supplied with your DocuPrint C20/ NC20 printer. • Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal. • Plug the power cable directly into a properly grounded electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet. You may get a severe electrical shock if you do not connect the grounding conductors correctly. • Do not place the printer where people may step on the power cable. • Do not place objects on the power cable. ii v DocuPrint C20/NC20 User Guide
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