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Brother numbers
Register your product (USA only)
Frequently Asked Questions (FAQs)
For Customer Service
Brother fax back system (USA only)
Ordering accessories and supplies
Notice - Disclaimer of Warranties (USA and Canada)
Compilation and Publication Notice
Brother® One Year Limited Warranty and Replacement Service (USA only)
Brother® One Year Limited Warranty and Replacement Service (USA only)
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)
Safety precautions
To use the fax machine safely
Choosing a location
Quick Reference Guide
Sending faxes
Receiving faxes
Storing numbers
Dialing operations
Making copies
Table of Contents
1 Introduction
Using this Guide
Finding information
Symbols used in this Guide
Fax Test Sheet and Product Registration (USA only)
Part names
Control panel overview
About fax machines
Custom features
Do you have Voice Mail on the phone line?
Why should there be problems?
How can you avoid possible problems?
Fax tones and handshake
ECM (Error Correction Mode)
Connections
Connecting an external telephone
Connecting an external telephone answering device (TAD)
Sequence
Connections
Recording outgoing message (OGM) on an external TAD
Special line considerations
Roll Over phone lines
Two-Line phone system
Converting telephone wall outlets
Installing fax machine, external two-line TAD and two-line telephone
Multi-Line Connections (PBX)
If you are Installing the Fax machine to Work with a PBX
Custom features on your phone line
2 Paper
About paper
Handling and using plain paper
Paper capacity of the paper tray
Paper specifications for the paper tray
How to load paper
To load paper
3 On-Screen Programming
User-friendly programming
Menu table
Memory Storage
Navigation keys
4 Initial Setup
Getting started
Setting the Date and Time
Setting the Station ID
Entering text
Inserting spaces
Making corrections
Repeating letters
Special characters and symbols
Setting the Beeper Volume
Setting the Speaker Volume
Choosing the Handset Volume (For Volume Amplify)
Setting Volume Amplify
Setting the Ring Volume
Memory Storage
Setting Tone and Pulse dialing mode (Canada Only)
Setting up your area code (USA only)
5 Setup Receive
Basic receiving operations
Choosing the Receive Mode
To select or change your Receive Mode
Setting the Ring Delay
Setting the F/T Ring Time (FAX/TEL mode only)
Easy Receive
Printing a reduced incoming fax
Recommended Reductions
Setting Paper Size
Receiving a fax at the end of a conversation
Advanced receiving operations
Operation from extension telephones
For FAX/TEL mode only
Using a cordless external handset
Changing the remote codes
Printing a fax from the memory
Polling
Setting up Polling Receive
Setting up Sequential Polling Receive
Telephone services
Distinctive Ring
What does your telephone company’s ‘Distinctive Ring’ do?
What does Brother’s ‘Distinctive Ring’ do?
Do you have Voice Mail?
Before you choose the ring pattern to register
Registering the Distinctive Ring pattern
Very important
Turning off the Distinctive Ring
Caller ID
Caller ID Log
Printing the Caller ID Log
Viewing the Caller ID Log
Returning a call from the Log
Registering a Caller ID number
Call Waiting/Caller ID
6 Setup Send
How to dial
Manual dialing
One-Touch dialing
Speed-dialing
Search
How to fax
Automatic transmission
Out of memory message
Manual transmission
Sending a fax at the end of a conversation
Basic sending operations
Sending faxes using multiple settings
Contrast
Fax resolution
Multiple Resolution Transmission
Manual and automatic fax redial
Canceling a job while scanning, dialing and sending the original
Canceling a scheduled job
Advanced sending operations
Electronic Cover Page
Cover Page for Next Fax Only
Always send Cover Page
Using a printed Cover Page
Composing your own comments
Broadcasting
Overseas Mode
Call Reservation
Print Sample Call Back Message
Delayed Fax
Setting up Polled Transmit
Memory Transmission
Interrupting Delayed Fax and Polled Transmit jobs
7 Quick-Dial numbers and dialing options
Storing numbers for easy dialing
Storing One-Touch Dial numbers
Storing Speed-Dial numbers
Changing One-Touch and Speed-Dial numbers
Setting up Groups for Broadcasting
Dialing options
Manual dialing
One-Touch Dialing
Speed-Dialing
Access codes and credit card numbers
Pause
Hold
Fax Redial
Tone or Pulse (Canada only)
8 Remote Fax Options
Fax Forwarding/Paging
Programming a Fax Forwarding number
Programming your pager number
Setting Fax Storage
Backup Print
Setting your remote access code
Remote Retrieval
Using your remote access code
Remote commands
Retrieving fax messages
Changing your Fax Forwarding number
9 Printing reports
FAX settings and activity
Customizing the Transmission Verification Report
Setting the Journal Period
Printing reports
To print a report
10 Making copies
Using the fax machine as a copier
Copy operations
Making a single copy
Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge
11 Important information
Standard telephone and FCC Notices
These notices are in effect on models sold and used in the United States only.
Federal Communications Commission (FCC) Declaration of Conformity (USA only)
Important
Industry Canada Compliance Statement (Canada only)
Important safety instructions
Trademarks
Shipment of the fax machine
12 Troubleshooting and routine maintenance
Troubleshooting
Error messages
Printer Jam or Paper Jam
Original Jam
Paper Jam
If you are having difficulty with the fax machine
How to improve print quality
Cleaning the print head
Clean the print head when you want to improve the print quality and also as part of your routine ...
Packing and shipping the fax machine
Routine maintenance
Cleaning the scanner
Changing the ribbon
Glossary
Specifications
General
Copy
Fax
Index
Remote Retrieval Access Card
FAX-565 ® version A U S E R ’ S G U I D E
If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-565 Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at www.registermybrother.com By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt; ■ may support an insurance claim by you in the event of product loss covered by insurance; and, ■ will help us notify you of enhancements to your product and special offers. The most convenient and efficient way to register your new product is on-line at www.registermybrother.com ©1996-2003 Brother Industries, Ltd.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country. Register your product (USA only) By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt; ■ may support an insurance claim by you in the event of product loss covered by insurance; and, ■ will help us notify you of enhancements to your product and special offers. Please complete and fax the Brother Warranty Registration and Test Sheet, or for your convenience and most efficient way to register your new product, register on-line at www.registermybrother.com Frequently Asked Questions (FAQs) You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at:. http://www.brother.com For Customer Service In USA: 1-800-284-4329 (voice) 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. BROTHER NUMBERS i
Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects. In USA only: 1-800-521-2846 The Brother fax back system number has been pre-programmed on One-Touch key 1. Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-877-BROTHER (voice) DESCRIPTION ITEM Printing Cartridge and a Refill (1 set per box) PC-401 2 Refills for use in PC-401 Printing Cartridge PC-402RF Telephone Line Cord LG3077001 Telephone Handset LE5803009 Handset Curled Cord UG3543009 Paper Wire Extension UF9869001 Paper Tray LE4325002 User’s Guide LF1715001 Surge Protection Device with Telephone Line QPD 120 Protection (2 outlets) Surge Protection Device with Telephone Line FX 120 Protection (8 outlets) ii ORDERING ACCESSORIES AND SUPPLIES
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this User’s Guide has been compiled and published, covering the latest product descriptions and specifications. The contents of this User’s Guide and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. NOTICE – DISCLAIMER OF WARRANTIES iii
Brother® One Year Limited Warranty and Replacement Service (USA only) Who is covered: but not limited to damage resulting from • This limited warranty ("warranty") is given use of non Brother®-brand parts and only to the original end-use/retail Consumable and Accessory Items); purchaser (referred to in this warranty as (4) Consumable and Accessory Items that "Original Purchaser") of the accompanying expired in accordance with a rated life; product, consumables and accessories and, (collectively referred to in this warranty as (5) Problems arising from other than defects "this Product"). in materials or workmanship. • If you purchased a product from someone (6) Normal Periodic Maintenance Items, other than an authorized Brother reseller in such as Paper Feeding Kit, Fuser and the United States or if the product was Laser Units. used (including but not limited to floor models or refurbished product), prior to This limited warranty is VOID if this Product your purchase you are not the Original has been altered or modified in any way Purchaser and the product that you (including but not limited to attempted purchased is not covered by this warranty. warranty repair without authorization from Brother and/or alteration/removal of the What is covered: serial number). • This Product includes a Machine and What to do if you think your Product is Consumable and Accessory Items. eligible for warranty service: Consumable and Accessory Items include but are not limited to print heads, toner, Report your issue to either our Customer drums, ink cartridges, print cartridges, refill Service Hotline at 1-800-284-4329 for Fax, ribbons, therma PLUS paper and thermal MFC and DCP and 1-800-276-7746 for paper. Printers, or to a Brother Authorized Service Center within the applicable warranty • Except as otherwise provided herein, period. Supply Brother or the Brother Brother warrants that the Machine and the Authorized Service Center with a copy of accompanying Consumable and your dated bill of sale showing that this Accessory Items will be free from defects in Product was purchased within the U.S. For materials and workmanship, when used the name of local Brother Authorized Service under normal conditions. Center(s), call 1-800-521-2846. • This warranty applies only to products What Brother will ask you to do: purchased and used in the United States. For products purchased in, but used After contacting Brother or a Brother outside, the United States, this warranty Authorized Service Center, you may be covers only warranty service within the required to deliver (by hand if you prefer) or United States (and does not include send the Product properly packaged, freight shipping outside the United States). prepaid, to the Authorized Service Center together with a photocopy of your bill of sale. What is the length of the Warranty Periods: You are responsible for the cost of • Machines: one year from the original shipping, packing product, and purchase date. insurance (if you desire). You are also • Accompanying Consumable and responsible for loss or damage to this Accessory Items: 90 days from the original Product in shipping. purchase date or the rated life of What Brother will do: consumable, whichever comes first. If the problem reported concerning your What is NOT covered: Machine and/or accompanying Consumable This warranty does not cover: and Accessory Items is covered by this (1) Physical damage to this Product; warranty and if you first reported the problem to Brother or an Authorized Service Center (2) Damage caused by improper installation, within the applicable warranty period, improper or abnormal use, misuse, Brother or its Authorized Service Center will neglect or accident (including but not repair or replace the Machine and/or limited to transporting this Product accompanying Consumable and Accessory without the proper preparation and/or Items at no charge to you for parts or labor. packaging); The decision as to whether to repair or (3) Damage caused by another device or replace the Machine and/or accompanying software used with this Product (including Consumable and Accessory Items is made iv THE FAX MACHINE LIMITED WARRANTY (USA)
Brother® One Year Limited Warranty and Replacement Service (USA only) by Brother in its sole discretion. Brother damage to the product; or (iv) the warranty reserves the right to supply a refurbished or period on your original Product has expired or remanufactured replacement Machine has not been sufficiently validated with a copy and/or accompanying Consumable and of the proof of purchase (bill of sale). The Accessory Items and use refurbished parts replacement Machine you receive (even if provided such replacement products refurbished or remanufactured) will be conform to the manufacturer's specifications covered by the balance of the limited warranty for new product/parts. The repaired or period remaining on the original Product, plus replacement Machine and/or accompanying an additional thirty (30) days. You will keep Consumable and Accessory Items will be the replacement Machine that is sent to you returned to you freight prepaid or made and your original Machine shall become the available for you to pick up at a conveniently property of Brother. Retain your original located Authorized Service Center. Accessory Items and a copy of the return If the Machine and/or accompanying freight bill, signed by the courier. Consumable and Accessory Items are not Limitations: covered by this warranty (either stage), you Brother is not responsible for damage to or will be charged for shipping the Machine loss of any equipment, media, programs or and/or accompanying Consumable and data related to the use of this Product. Accessory Items back to you and charged Except for that repair or replacement as for any service and/or replacement described above, Brother shall not be liable parts/products at Brother's then current for any direct, indirect, incidental or published rates. consequential damages or specific relief. The foregoing are your sole (i.e., only) and Because some states do not allow the exclusive remedies under this warranty. exclusion or limitation of consequential or What happens when Brother elects to incidental damages, the above limitation replace your Machine: may not apply to you. When a replacement Machine is authorized THIS WARRANTY IS GIVEN IN LIEU OF by Brother, and you have delivered the ALL OTHER WARRANTIES, WRITTEN OR Machine to an Authorized Service Center, the ORAL, WHETHER EXPRESSED BY Authorized Service Center will provide you AFFIRMATION, PROMISE, DESCRIPTION, with a replacement Machine after receiving DRAWING, MODEL OR SAMPLE. ANY one from Brother. If you are dealing directly AND ALL WARRANTIES OTHER THAN with Brother, Brother will send to you a THIS ONE, WHETHER EXPRESS OR replacement Machine with the understanding IMPLIED, INCLUDING IMPLIED that you will, after receipt of the replacement WARRANTIES OF MERCHANTABILITY Machine, supply the required proof of AND FITNESS FOR A PARTICULAR purchase information, together with the PURPOSE, ARE HEREBY DISCLAIMED. Machine that Brother agreed to replace. You • This Limited Warranty is the only warranty are then expected to pack the Machine that that Brother is giving for this Product. It is Brother agreed to replace in the package from the final expression and the exclusive and the replacement Machine and return it to only statement of Brother's obligations to Brother using the pre-paid freight bill supplied you. It replaces all other agreements and by Brother in accordance with the instructions understandings that you may have with provided by Brother. Since you will be in Brother or its representatives. possession of two machines, Brother will • This warranty gives you certain rights and require that you provide a valid major credit you may also have other rights that may card number. Brother will issue a hold vary from state to state. against the credit card account number that you provide until Brother receives your • This Limited Warranty (and Brother's original Product and determines that your obligation to you) may not be changed in original Product is entitled to warranty any way unless you and Brother sign the coverage. Your credit card will be charged up same piece of paper in which we (1) refer to the cost of a new Product only if: (i) you do to this Product and your bill of sale date, (2) not return your original Product to Brother describe the change to this warranty and within five (5) business days; (ii) the problems (3) agree to make that change. with your original Product are not covered by Important: We recommend that you keep all the limited warranty; (iii) the proper packaging original packing materials, in the event that instructions are not followed and has caused you ship this Product. THE FAX MACHINE LIMITED WARRANTY (USA) v
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt. For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User’s Guide for proper packaging.) For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User’s Guide for proper packaging.) BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED. No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence. Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6 vi LIMITED WARRANTY (CANADA)
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