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Creative 技术支持 Creative 不仅为您提供最好的产品，还会为您提供包括电话服务支持在内的全方位的 eService。以下列出的 Creative eService 选项是为了帮助您解决在安装和使用 Creative 产品的过程中出现的问题。在访问这些 eService 选项之前，了解以下信息是很重要的。 ❑ 您的 Creative 产品的序列号和型号 ( 见产品背面 )。在 Creative 地区网站的支持区域您可以获得识别产品型号的信息。 ❑ 电脑类型和速度 ( 例如，Pentium II 233MHz)。 ❑ 错误信息：硬件冲突等问题的详情。 ❑ 主板信息：BIOS 制造商 / 版本和芯片集制造商 ❑ 您的操作系统的类型和版本 ( 例如，Windows 98SE)。 ❑ 购买地点和日期要访问这些 eService 选项，至 www.creative.com 网站，选择您所在的地区，然后进入支持区域。 Creative 技术支持 1

eService 选项知识基地 * 24 小时在线服务 Creative 的知识基地可以让您通过自然语言支持迅速解决疑问，并逐步指导您通过目标问题找到解决问题的最佳方案。知识基地也可以让您访问 Creative 产品范围的常用问题及解答 (FAQ) 和技术规格说明。 eMail 产品文档电话如果使用我们的知识基地系统您仍然没有获得问题的解决方案，您可以填写我们网站上的电子邮件查询表格 ( 关于地区电子邮件地址的信息，您也可以在 Creative 技术支持中心章节中看到 )，通过电子邮件与我们的技术支持人员联系。您必须先进行产品注册，才可以使用此服务。更多详情，见第 3 页的注册您的产品。浏览 Creative 丰富的产品安装和用户手册库，您可以找到您的 Creative 产品的说明文件。如果您没有获得问题的解决方案，或者您无法访问网站，您可以通过电话与我们的服务支持人员联系。您可以在 Creative 技术支持中心章节中获得电话号码。您必须先进行产品注册，才可以访问此服务。更多详情，见第 3 页的注册您的产品。注册您的产品要想获得电话和电子邮件技术支持，您必须先注册您的产品。您可以在安装产品时注册，也可以访问 www.creative.com/register 网站进行在线注册。注册您的产品会为您带来多种益处，例如： ❑ 产品驱动升级信息和其他事件的电子邮件通知。 ❑ 最新产品以及即将面市产品的热点新闻，这些产品是您已购买的产品的补充。 * 对于欧洲部分的 Knowledgebase，提供的当地语言支持有英语、法语、德语、意大利语、西班牙语。 Creative 技术支持 2

产品返还我们保证您所提供的全部信息都将严格保密，您可以选择在或不在邮件列表中选择。您的信息受到我们的个人信息保密规定的保护。对于澳洲用户，可以在 www.australia.creative.com 网站访问个人信息保密规定地址，或发送电子邮件至 privacy@clau.creative.com。请保留所有的产品内容和包装，直到您已对您的产品完全满意。在保修期限内 , 保留您的购买证明是非常重要的，因为如果您的产品有问题，需要返还时，必须出示此证明。如果使用 Creative 支持服务后，您仍相信您的 Creative 产品有问题，您需要验证购买日期，按以下详情采取适当措施： Americas Please refer to the Returning your Product for Repair/Replacement section on page 4. Europe Should your store receipt indicate that the product is less than 30 days old, you have the option of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time period may not apply in all instances, so please check the Dealer/Retailer replacement/credit terms. If your product is more than 30 days old and within warranty, please refer to the Returning your Product for Repair/Replacement section on page 4. Creative 技术支持 3

亚太地区请联络您的产品供应商。供应商会为您提供帮助。如果您无法联络您的供应商，也可以联络本地授权的分销商或相关的 Creative 技术支持中心。要了解关于最近授权的分销商和技术支持中心详情，请访问亚洲网站 www.asia.creative.com/support/ warranty 注意：您的产品必须是在授权的供应商处购买才可以进行产品返还。如果您的产品返还需要工厂服务，请参考下面的返还产品进行修复 / 替换章节。要了解保修期限和条件，请访问 www.asia.creative.com/support/warranty 网站，如果需要的话，请选择地区。返还产品进行修复 / 替换 Creative 要求所有要修复 / 替换的返还产品必须出示返还货物认可 (RMA) 编号。如果您的产品返还需要工厂服务，请联络地区 Creative 技术支持中心。一经工作人员验证该产品存在问题，您就会得到一个 RMA 编号。当返还产品需要工厂服务时： ❑ 您就会被要求提供购买日期证明，以使保修生效， ❑ 您需承担货运费用以及所有风险。如果必要的话，通过邮寄包裹，提供交货证明。运货时要以产品全价进行保险。 ❑ 在包裹外部写上 RMA 编号。Creative 不接受任何包裹上没有 RMA 编号的返还。 ❑ 您只需要返还有问题的部分，将其寄至技术支持中心提供的地址。 ❑ 使用可靠的材料包装返还品。货运关税美洲和欧盟之外如果您将产品由美洲或欧盟之外的地区运至 Creative, 或从带有特殊税金的地区运至 Creative, 为避免 Creative 承担关税，您需要在运送产品之前，完成相关进口税文档。为确保交货，Creative 可能包括返回时货运的费用。 Creative 技术支持 4

Creative 技术支持中心 Americas - Native Language support provided Language: Address: Telephone: Fax: Operating Hours: Web site: email: English French Brazilian Spanish Creative Labs Inc. Technical Support, 1523 Cimarron Plaza, Stillwater, OK 74075 U.S.A. Creative Labs Inc. Support Technique, 1523 Cimarron Plaza, Stillwater, OK 74075 Etats-Unís. Creative Labs Inc. Assistência Técnica, 1523 Cimarron Plaza, Stillwater, OK 74075 EUA. Creative Labs Inc. Soporte Tecnico, 1523 Cimarron Plaza, Stillwater, OK 74075 EE.UU 405 742 6622 405 742 6633 9:00 a.m - 6:00 p.m Monday - Friday (U.S.A. Central time) (Closed public holidays) www.americas. creative.com See: www.americas. creative.com for contact details. 405 742 2385 405 742 5227 9:00 a.m - 6:00 p.m Monday - Friday www.americas. creative.com support_technique@ creativelabs.com 405 742 2380 +1 405 742-6613 9:00 a.m - 6:00 p.m Monday - Friday (U.S.A. Central time) www.americas. creative.com suporte@creativelabs.com 405 742 2380 +1 405 742 6613 9:00 a.m - 6:00 p.m Monday - Friday www.americas. creative.com soporte@creativelabs.com Creative 技术支持 5

Creative 技术支持中心 Europe - Native Language support provided Country: Address: Telephone: Fax: Operating Hours: Web site: email: United Kingdom Germany Ireland France Spain Italy Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. +353 1 4333200 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380000 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 8207555 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333220 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380020 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333210 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com Creative 技术支持 6

Creative 技术支持中心 Country: Address: Telephone: Fax: Operating Hours: Web site: email: Austria Belgium Holland Switzerland Portugal Denmark Finland Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. +353 1 4380060 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333291 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333272 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380070 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380010 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333230 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333270 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com Creative 技术支持 7

Creative 技术支持中心 Country: Address: Telephone: Fax: Operating Hours: Web site: email: Norway Sweden Czech Republic Poland Hungary Russia Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Creative Labs (Ireland) Ltd., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. +353 1 4333240 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380030 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333280 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380040 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4333290 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com +353 1 4380080 +353 1 8205052 10:30 - 19:00 CET Monday - Friday. Closed Public Holidays www.europe.creative.com support@europe.creative.com Creative 技术支持 8

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