hp scanjet
4500c and 5500c
series scanners
hp scanjet
4500c 5500c
hp scanjet
4500c 5500c
hp scanjet
4500c 5500c
user's manual
P_usermanual.book Page 1 Monday, May 6, 2002 6:26 PM
hp scanjet 4500c and 5500c series scanners
user’s manual English
P_usermanual.book Page 2 Monday, May 6, 2002 6:26 PM
copyright information
© Copyright Hewlett-Packard Company 2002
All rights reserved. Reproduction, adaptation, or translation without prior written permission
is prohibited, except as allowed under copyright laws.
This product incorporates Adobe's PDF technology, which contains an implementation of
LZW licensed under U.S. Patent 4,558,302.
trademark credits
Adobe and the Acrobat logo are either registered trademarks or trademarks
of Adobe Systems Incorporated in the United States and/or other countries/
regions.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks of their
respective companies.
warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-
PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or
other damage alleged in connection with the furnishing or use of this information.
The TWAIN Toolkit is distributed as is. The developer and distributors of the TWAIN Toolkit
expressly disclaim all implied, express or statutory warranties including, without limitation,
the implied warranties of merchantability, noninfringement of third party rights and fitness
for a particular purpose. Neither the developers nor the distributors will be liable for
damages, whether direct, indirect, special, incidental, or consequential, as a result of the
reproduction, modification, distribution or other use of the TWAIN Toolkit.
NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as
set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-
7013.”
Material scanned by this product may be protected by governmental laws and other
regulations, such as copyright laws. The customer is solely responsible for complying with
all such laws and regulations.
product restricted material
This HP product contains the following materials that might require special handling at end-
of-life:
• mercury in the fluorescent lamp in the scanner/transparent materials adapter/liquid
crystal display (< 5 mg)
• lead in solder
For recycling information, you can contact http://www.hp.com/go/recycle, your local
authorities, or the Electronics Industries Alliance at http://www.eiae.org.
For information about HP’s environmental stewardship program, see the “Warranty and
Specifications” section of the electronic Help for your scanner.
P_usermanual.book Page iii Monday, May 6, 2002 6:26 PM
contents
install the scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
install the software and connect the scanner . . . . . . . . . . . . 2
connect the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
connect the APF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
connect the TMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
scanner overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
how to use the scanner . . . . . . . . . . . . . . . . . . . . . . . . 7
scan pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
post a picture on a website . . . . . . . . . . . . . . . . . . . . . . . . 8
save a document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
create a photo show and save it on CD . . . . . . . . . . . . . . . . 9
e-mail a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
print copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
cancel a scan in progress. . . . . . . . . . . . . . . . . . . . . . . . . 11
use the power save button . . . . . . . . . . . . . . . . . . . . . . . . 11
enable instant scanning . . . . . . . . . . . . . . . . . . . . . . . . . . 11
scan from the ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
scan from the APF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
scan slides or negatives . . . . . . . . . . . . . . . . . . . . . . . . . . 12
installation problems - hp scanjet 4500c/5500c series 13
scanner is not working. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
scanner initialization failed. . . . . . . . . . . . . . . . . . . . . . . . 14
scanner still does not work properly. . . . . . . . . . . . . . . . . . 14
hp support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
find hp help on the web. . . . . . . . . . . . . . . . . . . . . . . . . . 16
contact hp customer support . . . . . . . . . . . . . . . . . . . . . . . 17
iii
contents
English
P_usermanual.book Page 1 Monday, May 6, 2002 6:26 PM
install the scanner
before you begin
Make sure that you have a universal serial bus interface connection (USB port) on
your computer and that your computer is running Microsoft Windows 98 or
later or Macintosh OS 9 or later.
USB port
check the box Your scanner box should contain the following items:
contents • HP Scanjet digital flatbed scanner
• HP Photo & Imaging software CD-ROM
• USB cable
• Power cable
• Automatic document feeder (ADF) (HP Scanjet 5550c only)
• Automatic photo feeder (APF) (HP Scanjet 5500c only)
• Transparent materials adapter (TMA) (HP Scanjet 4750c/5500c only)
HP Scanjet 4500c/5550c
scanner
ADF (HP Scanjet 5550c only)
1
install the scanner
P_usermanual.book Page 2 Monday, May 6, 2002 6:26 PM
HP Scanjet 4570c/5500c
scanner
TMA
APF (HP Scanjet 5500c
only)
install the software and connect the scanner
Set up your scanner in one of two ways: either install the software first or connect
the scanner first. It is recommended that you install the software first, especially on
a Macintosh computer.
If you experience difficulty installing your scanner, see installation
problems - hp scanjet 4500c/5500c series on page 13.
install the 1 Close all open programs on your computer.
software first 2 Locate the HP Photo & Imaging software CD-ROM that is appropriate for
(Windows and your language and operating system and insert it into your computer.
Macintosh) 3 For a Microsoft Windows computer: Follow the instructions on the screen.
Or, if the installation program does not start automatically:
a. On the Start menu, click Run.
b. Type: x:setup.exe (where x is the letter of the CD-ROM drive).
For a Macintosh computer: Double-click the Installation Read Me file on the
CD-ROM and follow the instructions.
4 If the instructions prompt you to shut down your computer, do so.
5 Connect the USB cable between the USB port on the scanner and the USB
port on the computer.
6 Connect the power cable between the scanner and a surge protector or a
grounded wall outlet that is easy to reach. This turns on the scanner.
7 If necessary, turn your computer on again.
A “00” in the LCD on the front panel of the scanner indicates that
a USB connection error has occurred. Check that the USB cable is
securely connected between the scanner and the computer.
2
install the scanner
English
P_usermanual.book Page 3 Monday, May 6, 2002 6:26 PM
connect
connect USB USB cable
cable to to computer
scanner
connect the 1 Make sure that your computer is on and that the operating system is
scanner first running.
(Windows 2 Connect the USB cable between the USB port on the scanner and the USB
only) port on the computer.
3 Connect the power cable between the scanner and a surge protector or a
grounded wall outlet that is easy to reach. This turns on the scanner.
4 Follow the prompts in the New Hardware Found wizard.
5 Insert the HP Photo & Imaging software CD-ROM and click Next. If the
wizard prompts you for a drive letter, select your CD-ROM drive.
6 In the HP Scanjet installation program, follow the instructions.
7 After installation is complete, another HP installation program starts. You
can install additional software, register your scanner, and find additional
help. To see if your scanner came with additional software, click Install
software and follow the prompts.
3
install the scanner