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Top Page
SOFTWARE USER'S GUIDE
Network User’s Guide
USER'S GUIDE MFC-3420C/MFC-3820CN
APPROVAL INFORMATION
Compilation and Publication Notice
Use only GENUINE brother supplies
Safety precautions
To use the machine safely
Choosing a location
Quick Reference Guide
Sending faxes
Receiving faxes
Storing numbers
Dialling operations
Making copies
Table of Contents
1 Introduction
Using this Guide
Finding information
Symbols used in this Guide
Control panel overview
Turning the machine to Power Save condition
About fax machines
Fax tones and handshake
ECM (Error Correction Mode)
Connecting the machine
Connecting an external telephone
Connecting an external telephone answering device (TAD)
Sequence
Connections
Recording outgoing message (OGM) on an external TAD
Multi-line connections (PBX)
If you are installing the machine to work with a PBX
Custom features on your phone line
2 Loading documents and paper
Load documents
Using the automatic document feeder (ADF)
Recommended environment
Using the scanner glass
About paper
Handling and using special paper
Paper capacity of the paper tray
Paper specifications for the paper tray
Paper capacity of the output paper support
Printable area
How to load paper and envelopes
To load paper or other media
To load glossy paper
To load envelopes
3 On-screen programming
User-friendly programming
Menu table
Memory storage
Navigation keys
4 Getting started
Initial Setup
Setting the Date and Time
Setting the Station ID
Entering text
Inserting spaces
Making corrections
Repeating letters
Special characters and symbols
Setting Tone or Pulse dialing mode (Not available in New Zealand)
General Setup
Setting the Mode Timer
Setting the Paper Type
Setting the Ring Volume
Setting the Beeper Volume
Setting the Speaker Volume
Power Save Setting
5 Setup Receive
Basic receiving operations
Choosing the Receive Mode
To select or change your Receive Mode
Setting the Ring Delay
Setting the F/T Ring Time (Fax/Tel mode only)
Fax Detect
Printing a reduced incoming fax (Auto Reduction)
Printing a fax from the memory
Advanced receiving operations
Operation from extension telephones
For Fax/Tel mode only
Using a cordless external handset
Changing the remote codes
Reception into memory (Not available for colour fax reception)
If the Memory Receive is On at this time...
If the Memory Receive is Off at this time...
Polling
Secure Polling
Setup for Polling Receive (Standard)
Setup for Polling Receive with Secure Code
Setup Delayed Polling Receive
Sequential Polling
6 Setup Send
How to fax
Enter Fax mode
How to dial
Manual dialling
Speed-Dialling
Search
Faxing from the automatic document feeder (ADF)
Faxing from the ADF
Faxing from the scanner glass
Automatic transmission
Manual transmission
Out of Memory message
Basic sending operations
Sending faxes using multiple settings
Contrast
Fax Resolution
Manual and automatic fax Redial
Colour fax transmission
Dual Access (Not available for colour faxes)
Real Time Transmission
Checking job status
Cancelling a job while scanning, dialling and sending the document
Cancelling a scheduled job
Advanced sending operations
Broadcasting (Not available for colour faxes)
Overseas Mode
Delayed Fax (Not available for colour faxes)
Delayed Batch Transmission (Not available for colour faxes)
Setup for Polled Transmit (Standard) (Not available for colour faxes)
Setup for Polled Transmit with Secure Code (Not available for colour faxes)
TX Lock (KEY Lock for some countries)
Using TX Lock (KEY Lock for some countries)
Setting Up the TX Lock for the First Time
Changing the TX Lock Password
Switching TX Lock ON
Switching OFF TX Lock
Telephone Service for Australia
Distinctive Ringing (Telstra® FaxStream® Duet®)
Set the Distinctive Ringing to ON
Caller ID (Caller IDentification)
Advantages of Caller ID
How Does the Caller ID Work?
The Caller ID Appears on the Display When Your Telephone Rings
The Caller ID is Stored in Your Machine Memory
Viewing Caller ID List
Printing Caller ID List
Telephone Service for New Zealand
FaxAbility
How Will the Fax Machine Treat All Other Numbers?
What is the Advantage of Using the FaxAbility Function?
How Does FaxAbility Work?
How to Turn FaxAbility OFF or ON
Caller ID (Caller IDentification)
Advantages of Caller ID
How Does the Caller ID Work?
The Caller ID Appears on the Display When Your Telephone Rings
Viewing Caller ID List
Printing Caller ID List
Telephone Service for Some Countries
Distinctive Ringing (For Singapore and Hong Kong)
Setting the Distinctive Ringing
Caller ID (For Singapore and Hong Kong)
Viewing Caller ID List
Printing Caller ID List
7 Quick-Dial numbers and dialling options
Storing numbers for easy dialling
Storing Speed-Dial numbers
Changing Speed-Dial numbers
Setting up Groups for Broadcasting
Dialling options
Access codes and credit card numbers
Pause
Fax Redial
Tone or Pulse (Not available in New Zealand)
8 Remote Fax Options
Fax Forwarding
Programming a Fax Forwarding number
Setting Fax Storage
Backup Print
Setting your Remote Access Code
Remote Retrieval
Using your Remote Access Code
Remote commands
Retrieving fax messages
Changing your Fax Forwarding number
9 Printing reports
Machine settings and activity
Customizing the Transmission Verification Report
Setting the Journal Period
Printing reports
To print a report
10 Making copies
Using the machine as a copier
Enter Copy mode
Making a single copy
Making multiple copies
Out of Memory message
Using the Copy keys (Temporary settings)
Enlarge/Reduce
Quality
Options
Paper Type
Paper Size
Brightness
Contrast
Sorting copies using the ADF
N in 1 copy (Page Layout)
Changing the default copy settings
Copy Quality
Brightness
Contrast
Colour Adjustment
Legal limitations
11 Walk-Up PhotoCapture Center™ (MFC-3820CN only)
Introduction
PhotoCapture Center™ requirements
Basic flow
Getting started
Printing the Index (Thumbnails)
Printing images
Number of Copies
DPOF printing
Changing the default settings
Print Quality
Paper & Size
Brightness
Contrast
Colour enhancement
Cropping
Understanding the Error Messages
Using PhotoCapture Center™ from your PC
Using PhotoCapture Center™ for scanning documents
12 Important information
Important Information for Australia
IMPORTANT-For Your Safety.
Disconnect device
LAN connection (MFC-3820CN only)
International ENERGY STAR® Compliance Statement
Important safety instructions
Important Information for New Zealand
Important Safety Instructions
IMPORTANT-For Your Safety
Disconnect device
IMPORTANT NOTICE
LAN connection (MFC-3820CN only)
Important Information for Some Countries
Important Safety Instructions
LAN connection (MFC-3820CN only)
Trademarks
13 Troubleshooting and routine maintenance
Troubleshooting
Error messages
Document jams
Document is jammed in the top of the ADF unit.
Document is jammed inside the ADF unit.
Printer jam or paper jam
Paper is jammed inside the front of the machine.
Paper is jammed inside the paper tray
Paper is jammed inside the machine.
If you are having difficulty with your machine
How to improve print quality
Cleaning the print head
Print quality check
Checking the ink volume
Packing and shipping the machine
Routine maintenance
Cleaning the scanner
Cleaning the machine printer platen
Replacing the ink cartridges
Glossary
Specifications
Product description
General
Print media
Copy
PhotoCapture Center (MFC-3820CN only)
Fax
Scanner
Printer
Interfaces
Computer requirements
Consumable items
Network (LAN) (MFC-3820CN only)
Index
Remote Retrieval Access card
brother ARL/ASA/NZ
USER’S GUIDE MFC-3420C MFC-3820CN
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. . Use only GENUINE brother supplies DO NOT refill the ink cartridges. Attempting to use refilled cartridges or the use of incompatible inks, may cause damage to the print heads in your product. Any such damages will not be covered by warranty. Warranty coverage does not apply to problems caused by the use of 3rd party ink or 3rd party ink cartridges. We can only recommend the use of genuine Brother consumables. i
Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. Do not handle the plug with wet hands. Doing this might cause an electrical shock. WARNING There are high voltage electrodes inside the machine. Before you clean the machine or clear a paper jam, make sure you have unplugged the telephone line cord first and the power cord from the AC power socket. To prevent injuries, be careful not to put your fingers on the area shown in the illustration. Because that part is extremely HOT after you use your machine. ii
To prevent injuries, be careful not to put your hands on the edge of the machine under the scanner cover. To prevent injuries, be careful not to put your fingers in the area shown in the illustration. To prevent injuries, be careful not to touch the area shaded in the illustration. To prevent injuries, be careful not to touch the edge of the metallic part shown in the illustration. To prevent injuries, be careful not to put your fingers in the area shown in the illustration. iii
WARNING ■ When you move the machine, grasp the side handholds as shown above. Do NOT carry the machine by holding it at the bottom. ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location. ■ This product must be installed near an socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the socket in order to shut off power completely. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS iv
Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a socket and a standard, grounded AC power outlet. Choose a location where the temperature remains between 10° and 35°C. Caution ■ Avoid placing your machine in a high-traffic area. ■ Avoid placing your machine on the carpet. ■ Do not place near heaters, air conditioners, water, chemicals, or refrigerators. ■ Do not expose the machine to direct sunlight, excessive heat, moisture, or dust. ■ Do not connect your machine to electrical sockets controlled by wall switches or automatic timers. ■ Disruption of power can wipe out information in the machine’s memory. ■ Do not connect your machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply. ■ Avoid interference sources, such as speakers or the base units of cordless phones. v
Storing numbers Storing Speed-Dial numbers 1 Press Menu/Set, 2, 3, 1. 2 Using the dial pad, enter a two-digit Speed-Dial location number, and then press Menu/Set. 3 Enter a number (up to 20 digits), and then press Menu/Set. 4 Enter a name up to 15 characters (or leave it blank), and then press Menu/Set. 5 Press Stop/Exit. Quick Reference Guide Sending faxes Automatic Transmission 1 If it is not illuminated in green, press (Fax). 2 Load your document. (See Load documents on page 2-1.) 3 Enter the fax number using Speed-Dial, Search or the dial pad. 4 Press Mono Start or Colour Start. Receiving faxes Select Receive Mode 1 Press Menu/Set, 0, 1. 2 Press or to select Fax Only, Manual, Fax/Tel or External TAD, and then press Menu/Set. vi
Dialling operations Speed-Dialling 1 If it is not illuminated in Making copies Single copy 1 Press (Copy) to green, press (Fax). 2 Load your document. (See Load documents on page 2-1.) 3 Press Search/Speed Dial, press #, and then press the two-digit Speed-Dial number. 4 Press Mono Start or Colour Start. Using Search 1 If it is not illuminated in green, press (Fax). 2 Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. or search the 3 Press memory. 4 Press Mono Start or Colour Start. illuminate it in green. 2 Load your document. (See Load documents on page 2-1.) 3 Press Mono Start or Colour Start. Sorting multiple copies (Using the ADF) 1 Press (Copy) to illuminate it in green. 2 Load your document in the ADF. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Options. 5 Press or select Stack/Sort, and then press Menu/Set. 6 Press or select Sort, and then press Menu/Set. 7 Press Mono Start or Colour Start. vii
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