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USER’S GUIDE MFC-3360C FAX-1860C
Brother numbers
Register your product
FAQs (frequently asked questions)
For Customer Service
Brother fax back system (USA only)
Ordering accessories and supplies
Notice - Disclaimer of Warranties (USA and Canada)
Compilation and Publication Notice
Brother® One Year Limited Warranty and Replacement Service (USA only)
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)
Table of Contents
General
1 General Information
Using the documentation
Symbols and conventions used in the documentation
Accessing the Software User’s Guide (MFC-3360C only)
Viewing Documentation
Viewing Documentation (For Windows®)
How to find Scanning instructions
Viewing Documentation (For Macintosh®)
How to find Scanning instructions
Accessing Brother Support (For Windows®)
Control panel overview
2 Loading documents and paper
Loading documents
Using the ADF
Recommended environment
Document Sizes Supported
How to load documents
Scannable area
Acceptable paper and other media
Recommended media
Handling and using media
Paper capacity of the output paper tray
Choosing the right media
Paper type and size for each operation
Paper weight, thickness and capacity
Loading paper and other media
Loading envelopes and post cards
About envelopes
How to load envelopes and post cards
If you have problems when printing on envelopes, try the following suggestions:
Removing small printouts from the machine
Printable Area
3 General setup
On/Off key
Turning the machine off
Turning the machine on
On/Off setting
Mode Timer
Paper settings
Paper Type
Paper Size
Volume Settings
Ring Volume
Setting the Ring Volume from the menu
Beeper Volume
Speaker Volume
Handset Volume
Choosing the Handset Volume (For Volume Amplify)
Setting Volume Amplify
Automatic Daylight Savings Time
LCD display
LCD Contrast
4 Security features
TX Lock
Setting and changing the TX Lock password
Setting up the password
Changing the TX Lock password
Turning the TX Lock on/off
Turning TX Lock on
Turning TX Lock off
Fax
5 Sending a fax
Entering Fax mode
Faxing from the ADF
Color fax transmission
Canceling a fax in progress
Broadcasting (Black & White only)
Canceling a Broadcast in progress
Additional sending operations
Sending faxes using multiple settings
Contrast
Changing Fax Resolution
To change the fax resolution for the next fax
To change the default fax resolution
Dual access (Black & White only)
Real time transmission
Sending in real time for all faxes
Sending in real time for the next fax only
Overseas Mode
Delayed Faxing (Black & White only)
Delayed Batch Transmission (Black & White only)
Checking and canceling waiting jobs
Sending a fax manually
Sending a fax at the end of a conversation
Out of Memory message
6 Receiving a Fax
Receive modes
Choosing the Receive Mode
To choose or change your Receive Mode
Using receive modes
Fax only
Fax/Tel
Manual
External TAD
Receive mode settings
Ring Delay
F/T Ring Time (Fax/Tel mode only)
Easy Receive
If Easy Receive is On:
If Easy Receive is Semi:
If Easy Receive is Off:
Additional receiving operations
Printing a reduced incoming fax
Receiving a fax at the end of a conversation
Printing a fax from the memory
7 Telephone Services and External devices
Voice Operations
Making a telephone call
Hold
Tone or pulse (Canada only)
Fax/Tel mode when the power key is on
Fax/Tel mode when the power key is off
Telephone services
Distinctive Ring
What does your telephone company's ‘Distinctive Ring’ do?
What does Brother's ‘Distinctive Ring’ do?
Do you have Voice Mail?
Before you choose the ring pattern to register
Registering the Distinctive Ring pattern
Turning off Distinctive Ring
Caller ID
Viewing Caller ID List
Printing Caller ID List
Connecting an external TAD (telephone answering device)
Connections
Recording an outgoing message (OGM) on an external TAD
Special line considerations
Roll over phone lines
Two-line phone system
Converting telephone wall outlets
Installing machine, external two-line TAD and two-line telephone
Multi-line connections (PBX)
External and extension phones
Connecting an external or extension telephone
Using external and extension telephones
If you answer a call and no one is on the line:
Using a non-Brother cordless external telephone
Using remote codes
Fax receive code
Telephone answer code
Changing the remote codes
8 Dialing and storing numbers
How to Dial
Manual dialing
One-Touch Dialing
Speed-Dialing
Search
Fax Redial
Storing numbers
Storing a pause
Storing One-Touch Dial numbers
Storing Speed-Dial numbers
Changing One-Touch and Speed-Dial numbers
Setting up Groups for broadcasting
Dialing access codes and credit card numbers
9 Remote fax options
Fax Forwarding
Paging
Fax Storage
Changing Remote Fax Options
Turning off Remote Fax Options
Remote Retrieval
Setting a Remote Access Code
Using your Remote Access Code
Retrieving fax messages
Changing your Fax Forwarding number
Remote fax commands
10 Printing Reports
Fax reports
Transmission Verification Report
Fax Journal (activity report)
Reports
How to print a report
11 Polling
Polling receive
Setup for polling receive
Sequential polling
Polled transmit (Black & White only)
Setup for polled transmit
Copy
12 Making copies
How to copy
Entering Copy mode
Making a single copy
Making multiple copies
Stop copying
Copy keys
Changing copy quality
Enlarging or reducing the image copied
Copy options
Making N in 1 copies
Important
Sorting copies using the ADF (Black & White only)
Adjusting Brightness, Contrast and Color
Brightness
Contrast
Color saturation
Paper options
Paper type
Paper size
Software
13 Software features (MFC-3360C only)
How to read the HTML User’s Guide
Appendixes
A Safety and Legal
Choosing a location
To use the machine safely
Important safety instructions
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only)
Federal Communications Commission (FCC) Declaration of Conformity (USA only)
Industry Canada Compliance Statement (Canada only)
Legal limitations for copying
Trademarks
B Troubleshooting and Routine Maintenance
Troubleshooting
If you are having difficulty with your machine
Error messages
Transferring your faxes or Fax Journal report
Transferring faxes to another fax machine
Transferring Fax Journal report to another fax machine
Document jam
Document is jammed inside the front of the machine
Document is jammed inside the panel cover
Printer jam or paper jam
Dial Tone
Phone line interference
Routine maintenance
Replacing the ink cartridges
Cleaning the outside of the machine
Cleaning the scanner
Cleaning the machine printer platen
Cleaning the paper pick-up roller
Cleaning the print head
Checking the print quality
Checking the printing alignment
Checking the ink volume
Machine Information
Checking the serial number
Packing and shipping the machine
C Menu and Features
On-screen programming
Menu table
Memory storage
Menu keys
Menu Table
Entering Text
D Specifications
General
Print media
Fax
Copy
Scanner (MFC-3360C only)
Printer
Interfaces
Computer requirements
Consumable items
E Glossary
F Index
brohter USA/CAN
USER’S GUIDE MFC-3360C FAX-1860C
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-3360C and FAX-1860C (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covered by insurance; and, will help us notify you of enhancements to your product and special offers. The most convenient and efficient way to register your new product is on- line at http://www.brother.com/registration/ © 2006 Brother Industries, Ltd.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covered by insurance; and, will help us notify you of enhancements to your product and special offers. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at http://www.brother.com/registration/ FAQs (frequently asked questions) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product. http://solutions.brother.com Note • You can check here for Brother driver updates. • To keep your machine performance up to date, check here for the latest firmware upgrade (for Windows® only). i
For Customer Service In USA: 1-800-284-4329 (voice) 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects. In USA only: 1-800-521-2846 ii
Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-877-BROTHER (voice) Description Item Ink Cartridge Standard LC51BK (Prints approx. 500 pages) Ink Cartridge LC51Y (Prints approx. 400 pages) Ink Cartridge (blue) LC51C (Prints approx. 400 pages) Ink Cartridge (red) LC51M (Prints approx. 400 pages) Premium Glossy Photo Paper (Letter size / 20 sheets) BP61GLL 1 (4"X6" size / 20 sheets) BP61GLP 1 Matte Inkjet Paper BP60ML (USA only) (Letter size / 25 sheets) Inkjet Plain Paper BP60PL (USA only) (Letter size / 250 sheets) Telephone Line Cord LG3077001 (USA only) Telephone Handset LF3800004 (USA only) Handset Curled Cord LG 3768004 (USA only) User's Guide LP3293001 (English for USA and Canada) LP3293002 (French for Canada) 1 Available in the USA and from November 2006 in Canada. iii
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. iv
Brother® One Year Limited Warranty and Replacement Service (USA only) Who is covered: 3 Damage caused by another device or This limited warranty (“warranty”) is given software used with this Product (including only to the original end-use/retail purchaser but not limited to damage resulting from (referred to in this warranty as “Original use of non Brother®-brand parts and Purchaser”) of the accompanying product, Consumable and Accessory Items); consumables and accessories (collectively 4 Consumable and Accessory Items that referred to in this warranty as “this expired in accordance with a rated life; and, Product”). 5 Problems arising from other than defects in If you purchased a product from someone materials or workmanship. other than an authorized Brother reseller in the United States or if the product was used 6 Normal Periodic Maintenance Items, such (including but not limited to floor models or as Paper Feeding Kit, Fuser and Laser refurbished product), prior to your Units. purchase you are not the Original This limited warranty is VOID if this Product Purchaser and the product that you has been altered or modified in any way purchased is not covered by this warranty. (including but not limited to attempted warranty What is covered: repair without authorization from Brother and/or alteration/removal of the serial This Product includes a Machine and number). Consumable and Accessory Items. Consumable and Accessory Items include What to do if you think your Product is but are not limited to print heads, toner, eligible for warranty service: drums, ink cartridges, print cartridges, refill Report your issue to either our Customer ribbons, therma PLUS paper, thermal Service Hotline at 1-800-284-4329 for Fax, paper, and the cordless handset battery. MFC and DCP and 1-800-276-7746 for Except as otherwise provided herein, Printers, or to a Brother Authorized Service Brother warrants that the Machine and the Center within the applicable warranty accompanying Consumable and period. Supply Brother or the Brother Accessory Items will be free from defects in Authorized Service Center with a copy of your materials and workmanship, when used dated bill of sale showing that this Product was under normal conditions. purchased within the U.S. For the name of local Brother Authorized Service Center(s), This warranty applies only to products call 1-800-521-2846. purchased and used in the United States. For products purchased in, but used What Brother will ask you to do: outside, the United States, this warranty After contacting Brother or a Brother covers only warranty service within the Authorized Service Center, you may be United States (and does not include required to deliver (by hand if you prefer) or shipping outside the United States). send the Product properly packaged, freight What is the length of the Warranty Periods: prepaid, to the Authorized Service Center together with a photocopy of your bill of sale. Machines: one year from the original You are responsible for the cost of purchase date. shipping, packing product, and insurance Accompanying Consumable and (if you desire). You are also responsible for Accessory Items: 90 days from the original loss or damage to this Product in shipping. purchase date or the rated life of What Brother will do: consumable, whichever comes first. If the problem reported concerning your What is NOT covered: Machine and/or accompanying Consumable This warranty does not cover: and Accessory Items is covered by this 1 Physical damage to this Product; warranty and if you first reported the problem 2 Damage caused by improper installation, to Brother or an Authorized Service Center improper or abnormal use, misuse, neglect within the applicable warranty period, Brother or accident (including but not limited to or its Authorized Service Center will repair or transporting this Product without the proper replace the Machine and/or accompanying preparation and/or packaging); Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole v
Brother® One Year Limited Warranty and Replacement Service (USA only) discretion. Brother reserves the right to supply has not been sufficiently validated with a copy a refurbished or remanufactured replacement of the proof of purchase (bill of sale). The Machine and/or accompanying Consumable replacement Machine you receive (even if and Accessory Items and use refurbished refurbished or remanufactured) will be parts provided such replacement products covered by the balance of the limited warranty conform to the manufacturer's specifications period remaining on the original Product, plus for new product/parts. The repaired or an additional thirty (30) days. You will keep the replacement Machine and/or accompanying replacement Machine that is sent to you and Consumable and Accessory Items will be your original Machine shall become the returned to you freight prepaid or made property of Brother. Retain your original available for you to pick up at a conveniently Accessory Items and a copy of the return located Authorized Service Center. freight bill, signed by the courier. If the Machine and/or accompanying Limitations: Consumable and Accessory Items are not Brother is not responsible for damage to or covered by this warranty (either stage), you loss of any equipment, media, programs or will be charged for shipping the Machine data related to the use of this Product. Except and/or accompanying Consumable and for that repair or replacement as described Accessory Items back to you and charged for above, Brother shall not be liable for any any service and/or replacement parts/products direct, indirect, incidental or consequential at Brother's then current published rates. damages or specific relief. Because some The foregoing are your sole (i.e., only) and states do not allow the exclusion or limitation exclusive remedies under this warranty. of consequential or incidental damages, the What happens when Brother elects to above limitation may not apply to you. replace your Machine: THIS WARRANTY IS GIVEN IN LIEU OF ALL When a replacement Machine is authorized by OTHER WARRANTIES, WRITTEN OR Brother, and you have delivered the Machine ORAL, WHETHER EXPRESSED BY to an Authorized Service Center, the AFFIRMATION, PROMISE, DESCRIPTION, Authorized Service Center will provide you DRAWING, MODEL OR SAMPLE. ANY AND with a replacement Machine after receiving ALL WARRANTIES OTHER THAN THIS one from Brother. If you are dealing directly ONE, WHETHER EXPRESS OR IMPLIED, with Brother, Brother will send to you a INCLUDING IMPLIED WARRANTIES OF replacement Machine with the understanding MERCHANTABILITY AND FITNESS FOR A that you will, after receipt of the replacement PARTICULAR PURPOSE, ARE HEREBY Machine, supply the required proof of DISCLAIMED. purchase information, together with the This Limited Warranty is the only warranty Machine that Brother agreed to replace. You that Brother is giving for this Product. It is are then expected to pack the Machine that the final expression and the exclusive and Brother agreed to replace in the package from only statement of Brother's obligations to the replacement Machine and return it to you. It replaces all other agreements and Brother using the pre-paid freight bill supplied understandings that you may have with by Brother in accordance with the instructions Brother or its representatives. provided by Brother. Since you will be in This warranty gives you certain rights and possession of two machines, Brother will you may also have other rights that may require that you provide a valid major credit vary from state to state. card number. Brother will issue a hold against the credit card account number that you This Limited Warranty (and Brother's provide until Brother receives your original obligation to you) may not be changed in Product and determines that your original any way unless you and Brother sign the Product is entitled to warranty coverage. Your same piece of paper in which we (1) refer credit card will be charged up to the cost of a to this Product and your bill of sale date, (2) new Product only if: (i) you do not return your describe the change to this warranty and original Product to Brother within five (5) (3) agree to make that change. business days; (ii) the problems with your Important: original Product are not covered by the limited We recommend that you keep all original warranty; (iii) the proper packaging packing materials, in the event that you ship instructions are not followed and has caused this Product. damage to the product; or (iv) the warranty period on your original Product has expired or © 2003, 2006 Brother International Corporation vi
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