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FAX-1920CN
MFC-3320CN
®
If you need to call Customer Service
Please  complete  the  following  information  for  future 
reference:
Model Number: FAX-1920CN and MFC-3320CN
(Circle your model number)
Serial Number:*
Date of Purchase:
Place of Purchase:
* The serial number is on the back of the unit. Retain 
this  User’s  Guide  with  your  sales  receipt  as  a 
permanent  record  of  your  purchase,  in  the  event  of   
theft, fire or warranty service.
Register your product on-line at 
www.registermybrother.com
By registering your product with Brother International Corporation, 
you will be recorded as the original owner of the product. Your 
registration with Brother:
■ may serve as confirmation of the purchase date of your product 
should you lose your receipt; 
■ may support an insurance claim by you in the event of product 
loss covered by insurance; and, 
■ will help us notify you of enhancements to your product and 
special offers. 
The most convenient and efficient way to register your new product 
is on-line at www.registermybrother.com
©1996-2003 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the 
machine. Calls must be made from within that country. 
Register your product
By registering your product with Brother International Corporation, you will be 
recorded as the original owner of the product. Your registration with Brother:
■ may serve as confirmation of the purchase date of your product 
should you lose your receipt;
■ may support an insurance claim by you in the event of product 
loss covered by insurance; and,
■ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet 
or, for your convenience and most efficient way to register your new 
product, register on-line at 
www.registermybrother.com
Frequently asked questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your Fax 
Machine/Multi-Function Center needs. You can download the latest 
software and utilities, read FAQs and troubleshooting tips, and go to the 
“Solutions” section to learn how to get the most from your Brother product.
http://solutions.brother.com
You can check here for Brother driver updates.
For Customer Service 
In USA:
1-800-284-4329 (voice)
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
In Canada: 1-877-BROTHER (voice)
(514) 685-4898 (fax)
(514) 685-6464 (voice) In Montreal
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
   i
Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get 
instant answers to common technical questions and product information for 
all Brother products. This system is available 24 hours a day, 7 days a 
week. You can use the system to receive faxed instructions and an Index of 
fax back subjects.
In USA only:
1-800-521-2846
The Brother fax back system number has been pre-programmed on One- 
Touch Key 01.
Ordering accessories and supplies 
For best quality results use only genuine Brother accessories, which are 
available at most Brother retailers. If you cannot find the accessory you 
need and you have a Visa, MasterCard, Discover, or American Express 
credit card, you can order accessories directly from Brother. (In the USA, 
you can visit us online for a complete selection of the Brother accessories 
and supplies that are available for purchase.) 
In USA:
1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
In Canada: 1-877-BROTHER (voice)
Description
Ink Cartridge
Ink Cartridge(blue)
Ink Cartridge(red)
Ink Cartridge
Telephone Line Cord
Telephone Handset
Handset Curled Cord
ADF Document Support
Item
LC31BK (Prints up to 500 pages)
LC31C (Prints up to 400 pages)
LC31M (Prints up to 400 pages)
LC31Y (Prints up to 400 pages)
LG3077001
LE0446011 (FAX-1920CN)
LE6681001 (FAX-1920CN)
LE6396002 (FAX-1920CN)
LE6396003 (MFC-3320CN)
ADF Document Output Support LE3305001
Output Paper Support
LE9840002 (FAX-1920CN)
LE9840001 (MFC-3320CN)
QPD120
Power Protector for A/C Power 
Telephone Line Surges and 
Voltage Spikes (2 outlets)
Power Protector for A/C Power 
Telephone Line Surges and 
Voltage Spikes (8 outlets)
User's Guide
ii   
FX120
LE9966001 (English for USA and Canada)
LF4022001 (French For Canada)
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, 
EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S 
LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, 
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, 
REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES 
NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS 
REGARDING THE USE OR THE RESULTS OF THE USE OF THE 
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, 
RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK 
AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS 
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS 
NOT PERMITTED BY SOME STATES IN THE USA AND SOME 
PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT 
APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU 
FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES 
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, 
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, 
AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE 
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN 
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE 
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA 
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY 
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE 
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT 
BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL 
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS 
OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT 
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR 
OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been 
compiled and published, covering the latest product descriptions and 
specifications.
The contents of this manual and the specifications of this product are 
subject to change without notice.
Brother reserves the right to make changes without notice in the 
specifications and materials contained herein and shall not be 
responsible for any damages (including consequential) caused by 
reliance on the materials presented, including but not limited to 
typographical and other errors relating to the publication.
   iii
Brother® One Year Limited Warranty and Replacement Service
(USA only)
to 
the 
Who is covered:
 This  limited  warranty  (“warranty”)  is given
original  end-use/retail
only 
purchaser  (referred  to  in  this  warranty  as
“Original Purchaser”) of the accompanying
product,  consumables  and  accessories
(collectively referred to in this warranty as
“this Product”).
 If you purchased a product from someone
other than an authorized Brother reseller in
the  United  States  or  if  the  product  was
used  (including  but  not  limited  to  floor
models  or  refurbished  product),  prior  to
your  purchase  you  are  not  the  Original
Purchaser  and 
that  you
purchased is not covered by this warranty. 
the  product 
and  Accessory 
What is covered:
 This  Product  includes  a  Machine  and
Consumable 
Items.
Consumable and Accessory Items include
but  are  not  limited  to  print  heads,  toner,
drums, ink cartridges, print cartridges, refill
ribbons,  therma  PLUS  paper  and  thermal
paper.
 Except  as  otherwise  provided  herein,
Brother warrants that the Machine and the
accompanying 
and
Accessory Items will be free from defects in
materials  and  workmanship,  when  used
under normal conditions. 
Consumable 
 This  warranty  applies  only  to  products
purchased and used in the United States.
For  products  purchased 
in,  but  used
outside,  the  United  States,  this  warranty
covers  only  warranty  service  within  the
United  States  (and  does  not 
include
shipping outside the United States).
What is the length of the Warranty Periods:
 Machines:  one  year  from  the  original
purchase date.
 Accompanying 
Consumable 
and
Accessory Items: 90 days from the original
purchase  date  or 
life  of
consumable, whichever comes first.
rated 
the 
What is NOT covered:
This warranty does not cover: 
(1) Physical damage to this Product;
(2) Damage caused by improper installation,
improper  or  abnormal  use,  misuse,
neglect  or  accident  (including  but  not
limited 
this  Product
without  the  proper  preparation  and/or
packaging);
transporting 
to 
(3) Damage  caused  by  another  device  or
software used with this Product (including
iv   
but not limited  to damage resulting from
use  of  non  Brother®-brand  parts  and
Consumable and Accessory Items);
(4) Consumable  and  Accessory  Items  that
expired  in  accordance  with  a  rated  life;
and,
(5) Problems arising from other than defects
in materials or workmanship.
limited 
Service 
Center(s), 
This limited warranty is VOID if this Product
has  been  altered  or  modified  in  any  way
(including  but  not 
to  attempted
warranty  repair  without  authorization  from
Brother  and/or  alteration/removal  of  the
serial number).
What  to  do  if you  think  your  Product  is
eligible for warranty service:
Report  your  issue  to  either  our  Customer
Service  Hotline  at  1-800-284-4329  or  a
Brother  Authorized  Service  Center  within
the  applicable  warranty  period.  Supply
Brother  or  the  Brother  Authorized  Service
Center with a copy of your dated bill of sale
showing  that  this  Product  was  purchased
within the U.S. For the name of local Brother
Authorized 
call
1-800-521-2846.
What Brother will ask you to do:
After  contacting  Brother  or  a  Brother
Authorized  Service  Center,  you  may  be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid,  to  the  Authorized  Service  Center
together with a photocopy of your bill of sale.
You  are  responsible  for  the  cost  of
shipping, 
and
insurance  (if  you  desire).  You  are  also
responsible  for  loss  or  damage  to  this
Product in shipping.
What Brother will do:
If  the  problem  reported  concerning  your
Machine and/or accompanying Consumable
and  Accessory  Items  is  covered  by  this
warranty and if you first reported the problem
to Brother or an  Authorized  Service  Center
within 
the  applicable  warranty  period,
Brother or its Authorized Service Center will
repair  or  replace 
the  Machine  and/or
accompanying  Consumable  and  Accessory
Items at no charge to you for parts or labor.
The  decision  as  to  whether  to  repair  or
replace  the  Machine  and/or  accompanying
Consumable  and  Accessory  Items  is  made
by  Brother  in  its  sole  discretion.  Brother
reserves the right to supply a refurbished or
remanufactured 
replacement  Machine
and/or  accompanying  Consumable  and
Accessory Items and use refurbished parts 
product, 
packing 
Brother® One Year Limited Warranty and Replacement Service
(USA only)
such 
replacement 
remedies  under 
provided 
products
conform to the manufacturer's specifications
for  new  product/parts.  The  repaired  or
replacement Machine and/or accompanying
Consumable  and  Accessory  Items  will  be
returned  to  you  freight  prepaid  or  made
available for you to pick up at a conveniently
located Authorized Service Center. 
If 
the  Machine  and/or  accompanying
Consumable  and  Accessory  Items  are  not
covered by this warranty (either stage), you
will  be  charged  for  shipping  the  Machine
and/or  accompanying  Consumable  and
Accessory Items back to you.
The  foregoing  are  your  sole  (i.e.,  only)
and  exclusive 
this
warranty.
What  happens  when  Brother  elects  to
replace your Machine:
When a replacement Machine is authorized
by  Brother,  and  you  have  delivered  the
Machine  to  an  Authorized  Service  Center,
the  Authorized  Service  Center  will  provide
you  with  a  replacement  Machine  after
receiving  one  from  Brother.  If  you  are
dealing  directly  with  Brother,  Brother  will
send to you a replacement Machine with the
understanding  that  you  will,  after  receipt  of
the 
the
required  proof  of  purchase 
information,
together  with  the  Machine  that  Brother
agreed to replace. You are then expected to
pack  the  Machine  that  Brother  agreed  to
replace in the package from the replacement
Machine  and  return  it  to  Brother  using  the
pre-paid  freight  bill  supplied  by  Brother  in
accordance with the instructions provided by
Brother.  Since  you  will be  in  possession  of
two  machines, Brother  will  require  that  you
provide  a  valid  major  credit  card  number.
Brother  will  issue  a  hold  against  the  credit
card account  number that you  provide  until
Brother  receives  your  original  Product  and
determines  that  your  original  Product  is
entitled  to  warranty  coverage.  Your  credit
card will be charged up to the cost of a new
Product  only  if:  (i)  you  do  not  return  your
original  Product  to  Brother  within  five  (5)
business  days;  (ii)  the  problems  with  your
original  Product  are  not  covered  by  the
limited  warranty;  (iii)  the  proper  packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired
or has not been sufficiently validated with a
copy  of  the  proof  of  purchase  (bill of  sale).
The replacement Machine you receive (even
if  refurbished  or  remanufactured)  will  be
replacement  Machine,  supply 
indirect, 
covered  by  the  balance  of  the  limited
warranty  period  remaining  on  the  original
Product, plus an  additional thirty (30) days.
You will keep the replacement Machine that
is sent to you and your original Machine shall
become the property of Brother. Retain your
original  Accessory  Items  and  a  copy  of
the  return  freight  bill,  signed  by  the
courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data  related  to  the  use  of  this  Product.
Except  for  that  repair  or  replacement  as
described above, Brother shall not be liable
for  any  direct, 
incidental  or
consequential  damages  or  specific  relief.
Because  some  states  do  not  allow  the
exclusion  or  limitation  of  consequential  or
incidental  damages,  the  above  limitation
may not apply to you.
THIS  WARRANTY  IS  GIVEN  IN  LIEU  OF
ALL OTHER WARRANTIES, WRITTEN OR
ORAL,  WHETHER  EXPRESSED  BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING,  MODEL  OR  SAMPLE.  ANY
AND  ALL  WARRANTIES  OTHER  THAN
THIS  ONE,  WHETHER  EXPRESS  OR
IMPLIED, 
IMPLIED
WARRANTIES  OF  MERCHANTABILITY
AND  FITNESS  FOR  A  PARTICULAR
PURPOSE, ARE HEREBY DISCLAIMED.
 This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only  statement  of  Brother's  obligations  to
you.  It  replaces  all  other  agreements  and
understandings  that  you  may  have  with
Brother or its representatives.
INCLUDING 
 This warranty gives you certain rights and
you  may  also  have  other  rights  that  may
vary from state to state. 
 This  Limited  Warranty  (and  Brother's
obligation  to  you)  may  not  be  changed  in
any  way  unless  you  and Brother  sign  the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe  the  change  to  this  warranty  and
(3) agree to make that change.
Important: We recommend that you keep all
original packing materials, in the  event  that
you ship this product. 
   v
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE 
LIMITED WARRANTY 
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother  International  Corporation  (Canada)  Ltd.  (“Brother”),  or  its  Authorized  Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship.  This  Limited  Warranty  does  not  include  cleaning,  consumables
(including,  without  limitation,  print  cartridges, print  head,  toner  and  drum)  or damage
caused by accident, neglect, misuse or improper installation or operation, any damage
caused from service, maintenance, modifications, or tampering by anyone other than a
Brother Authorized Service Representative, or from the use of supplies or consumable
items that are non-Brother products. Operation of the MFC/Facsimile machine in excess
of the specifications or with the Serial Number or Rating Label removed shall be deemed
abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In
order  to  obtain  warranty  service,  the  MFC/Facsimile  machine  must  be  delivered  or
shipped  freight  prepaid  by  the  end  user/purchaser  to  a  “Brother”  Authorized  Service
Center, together with your Proof of Purchase in the form of a Sales Receipt.
For  laser  products:  Failure  to  remove  the  Toner  Cartridge  (and  Toner  Drum  Unit  on
applicable models) during shipping will cause severe damage to the MFC/Facsimile and
will VOID the Warranty. (Refer to your User’s Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your
print  head  resulting  from  packing  without  the  ink  cartridges  will  VOID  your  warranty.
(Refer to your User’s Guide for proper packaging.)
BROTHER  DISCLAIMS  ALL  OTHER  WARRANTIES  EXPRESSED  OR  IMPLIED
INCLUDING,  WITHOUT  LIMITATION,  ANY 
IMPLIED  WARRANTIES  OF
MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR  PURPOSE,  EXCEPT  TO
THE  EXTENT  THAT  ANY  WARRANTIES  IMPLIED  BY  LAW  CANNOT BE  VALIDLY
WAIVED.
No  oral  or  written  information,  advice  or  representation  provided  by  Brother,  its
Authorized  Service  Centers,  Distributors, Dealers,  Agents or employees, shall create
another warranty or modify this warranty. This warranty states Brother’s entire liability
and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine
to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of
this  MFC/Facsimile  machine  shall  be  liable  for  any  indirect,  incidental,  special,
consequential, exemplary, or punitive damages, including lost profits, arising from the
use of or inability to use the product, even if advised by the end user/purchaser of the
possibility of such damages. Since some Provinces do not allow the above limitation of
liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty  Service  is  available  at  Brother  Authorized  Service  Centers  throughout
Canada. For Technical Support or for the name and location of your nearest Authorized
Service Center call 1-877-BROTHER. Within Montreal, please call (514) 685-6464.
Internet support: support@brother.ca or browse 
Brother’s Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
vi