The Document Company
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DocuPrint C6
Inkjet Printer
Xerox Corporation
©1999 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrightable material and
information now allowed by statutory or judicial law or hereinafter granted.
Xerox and all Xerox products mentioned in this publication are trademarks of Xerox
Corporation.
XEROX The Document Company, the stylized X and all Xerox product names are trademarks
of XEROX CORPORATION. Other product names used herein are trademarks of their
respective owners. Product appearance and/or specifications subject to change without notice.
Publication number: 701P31015
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Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a DocuPrint C6 problem using
this guide or the Printer Driver Online Help, do one of the
following:
• Browse to:
http://WWW.XEROX.COM
• Call the Xerox Customer Support Center at 1-800-
TEAM XRX (1-800-832-6979).
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
Before calling, make sure you have the following
information:
• C6 serial number, which is located next to the parallel
port on the back of the printer.
• C6 software version, which is specified on the About
property page.
• Windows operating system version (Windows 95/98)
• Amount of memory in your PC.
•
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
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Contents
Customer Support ....................................................................................iii
Contents....................................................................................................... v
Chapter 1 - Introduction ............................................................................ 1
Safety notes............................................................................................... 2
Printer Registration ................................................................................... 6
Directions for On-Line Registration ......................................................... 6
Chapter 2 - Understanding the Printer’s Features .................................. 7
Hardware features ..................................................................................... 8
Control Panel Operation ......................................................................... 11
Normal Printer Operation ................................................................... 11
Printer Error Conditions...................................................................... 12
Printer specifications............................................................................... 14
System Requirements.............................................................................. 16
Printable area / Margins.......................................................................... 17
Chapter 3 - Using the Printer Settings.................................................... 19
Accessing printer settings ....................................................................... 19
The Paper/Output Property Page ............................................................ 20
The Page Layout Property Page.............................................................. 24
Select Sheets ....................................................................................... 26
Multiple-up option .............................................................................. 28
The Image Quality Property Page ........................................................... 30
The About Property Page........................................................................ 33
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The Status Property Page ........................................................................ 34
The Maintenance Property Page ............................................................. 37
Checking the documents in the print queue............................................. 42
Chapter 4 - Troubleshooting the printer ................................................ 43
The printed document does not match the selected printer settings ........ 44
The printed document is blank................................................................ 45
The document prints slowly .................................................................... 47
The document sent to the printer does not print...................................... 48
The Front Panel LED is on continuously ................................................ 49
The Front Panel LED is blinking slowly................................................. 51
The Front Panel LED is blinking intermittently...................................... 51
The print is blurry or jagged vertical lines appear................................... 52
The printed image is clipped or off the edge of the media ...................... 53
Extra characters, dashes, or lines appear on the printed pages................ 54
White horizontal lines and streaks of the wrong color appear on the
printed pages ........................................................................................... 55
The print is faint or missing .................................................................... 56
Ink is smeared on the printed pages ........................................................ 57
The print quality of transparencies is poor.............................................. 58
Color variations appear in large areas of color ....................................... 59
The paper is not feeding properly ........................................................... 60
The paper does not stack neatly in the paper output shelf....................... 61
Packing the printer for return to a Service Center................................... 62
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Chapter 5 - Selecting and Ordering Supplies ......................................... 65
Cartridges and print heads ...................................................................... 66
Selecting plain paper............................................................................... 66
Selecting specialty print media ............................................................... 67
Selecting labels ....................................................................................... 68
Selecting transparencies.......................................................................... 68
Selecting envelopes................................................................................. 68
Index .......................................................................................................... 69
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