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Marketing Data Science
Modeling Techniques in Predictive
Analytics with R and Python
THOMAS W. MILLER
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Publisher: Paul Boger
Editor-in-Chief: Amy Neidlinger
Executive Editor: Jeanne Glasser Levine
Operations Specialist: Jodi Kemper
Cover Designer: Alan Clements
Managing Editor: Kristy Hart
Manufacturing Buyer: Dan Uhrig
©2015 by Thomas W. Miller
Published by Pearson Education, Inc.
Old Tappan New Jersey 07675
For information about buying this title in bulk quantities, or for
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Company and product names mentioned herein are the
trademarks or registered trademarks of their respective owners.
All rights reserved. No part of this book may be reproduced, in
any form or by any means, without permission in writing from
the publisher.
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Printed in the United States of America
First Printing May 2015
ISBN-10: 0-13-388655-7
ISBN-13: 978-0-13-388655-9
Pearson Education LTD.
Pearson Education Australia PTY, Limited.
Pearson Education Singapore, Pte. Ltd.
Pearson Education Asia, Ltd.
Pearson Education Canada, Ltd.
Pearson Educación de Mexico, S.A. de C.V.
Pearson Education—Japan
Pearson Education Malaysia, Pte. Ltd.
Library of Congress Control Number: 2015937911
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Contents
Preface
Figures
Tables
Exhibits
1 Understanding Markets
2 Predicting Consumer Choice
3 Targeting Current Customers
4 Finding New Customers
5 Retaining Customers
6 Positioning Products
7 Developing New Products
8 Promoting Products
9 Recommending Products
10 Assessing Brands and Prices
11 Utilizing Social Networks
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12 Watching Competitors
13 Predicting Sales
14 Redefining Marketing Research
A Data Science Methods
A.1 Database Systems and Data Preparation
A.2 Classical and Bayesian Statistics
A.3 Regression and Classification
A.4 Data Mining and Machine Learning
A.5 Data Visualization
A.6 Text and Sentiment Analysis
A.7 Time Series and Market Response Models
B Marketing Data Sources
B.1 Measurement Theory
B.2 Levels of Measurement
B.3 Sampling
B.4 Marketing Databases
B.5 World Wide Web
B.6 Social Media
B.7 Surveys
B.8 Experiments
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B.9 Interviews
B.10 Focus Groups
B.11 Field Research
C Case Studies
C.1 AT&T Choice Study
C.2 Anonymous Microsoft Web Data
C.3 Bank Marketing Study
C.4 Boston Housing Study
C.5 Computer Choice Study
C.6 DriveTime Sedans
C.7 Lydia E. Pinkham Medicine Company
C.8 Procter & Gamble Laundry Soaps
C.9 Return of the Bobbleheads
C.10 Studenmund’s Restaurants
C.11 Sydney Transportation Study
C.12 ToutBay Begins Again
C.13 Two Month’s Salary
C.14 Wisconsin Dells
C.15 Wisconsin Lottery Sales
C.16 Wikipedia Votes
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