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BASIC USER’S GUIDE MFC-9970CDW
User's Guides and where do I find it?
Table of Contents
1 General information
Using the documentation
Symbols and conventions used in the documentation
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide
Viewing Documentation
How to find Scanning instructions
Accessing Brother Support (Windows®)
Accessing Brother Support (Macintosh)
Control panel overview
LCD Touchscreen
Basic Operations
Volume settings
Ring volume
Beeper volume
Speaker volume
2 Loading paper
Loading paper and print media
Loading paper in the standard paper tray
Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1)
Loading paper in the multi-purpose tray (MP tray)
Printing on plain paper, bond paper, labels or glossy paper from the MP tray
Printing on envelopes and thick paper from the MP tray
Unscannable and unprintable areas
Paper settings
Paper Size and Type
Tray Use in copy mode
Tray Use in fax mode
Tray Use in print mode
Acceptable paper and other print media
Type and size of paper
The name for the paper trays in the printer driver in this Guide are as follows:
Paper capacity of the paper trays
Recommended paper specifications
Handling and using special paper
Types of paper to avoid
Envelopes
Types of envelopes to avoid
Labels
Types of labels to avoid
3 Loading documents
How to load documents
Using the automatic document feeder (ADF)
Document Sizes Supported
How to load documents
Using the scanner glass
Document Sizes Supported
How to load documents
4 Sending a fax
How to send a fax
Faxing Letter/Legal/Folio size documents from the scanner glass
Colour fax transmission
Cancelling a fax in progress
Transmission verification report
5 Receiving a fax
Receive modes
Choosing the receive mode
Using receive modes
Fax Only
Fax/Tel
Manual
External TAD
Receive Mode settings
Ring Delay
F/T Ring Time (Fax/Tel mode only)
Fax Detect
If Fax Detect is On:
If Fax Detect is Off:
6 Telephone and external devices
Telephone line services
Do you have Voice Mail?
Telephone Service for Australia
Distinctive Ring
How does your telephone company’s “Distinctive Ring” service work?
What does Brother’s “Distinctive Ring” do?
Set the Distinctive Ring to ON Very important!
Turning off Distinctive Ring
Telephone Service for New Zealand
FaxAbility
How Will the Fax Machine Treat All Other Numbers?
What is the Advantage of Using the FaxAbility Function?
How Does FaxAbility Work?
How to Turn FaxAbility OFF or ON
Telephone Service for Some Countries
Distinctive Ringing (For Singapore and Hong Kong)
Registering the Distinctive Ring pattern Very important!
Turning off Distinctive Ring
Connecting an external TAD
Connections
Recording an outgoing message (OGM)
Multi-line connections (PABX)
External and extension telephones
Connecting an external or extension telephone
Operation from external or extension telephones
If you answer a call and no one is on the line:
For Fax/Tel mode only
Using a non-Brother cordless external handset
Using Remote Codes
Remote Activation Code
Remote Deactivation Code
Turning on the Remote Codes
Changing the Remote Codes
7 Dialling and storing numbers
How to dial
Manual dialling
One Touch dialling
Speed dialling
Search
LDAP search
Fax redial
Storing numbers
Storing a pause
One Touch and Speed Dial Storage Options
Storing One Touch Dial numbers
Storing Speed Dial numbers
Changing or Deleting One Touch and Speed Dial numbers
Tone or Pulse (not available in New Zealand)
8 Making copies
How to copy
Stop copying
Copy settings
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage
Creating a PRN or PostScript® 3™ file for direct printing
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage
Changing the default settings for direct print
10 How to print from a computer
Printing a document
11 How to scan to a computer
Scanning a document as PDF file using ControlCenter4 (Windows®)
Changing the SCAN key settings
Before scanning
SCAN key settings
Scanning using the SCAN key
A Routine maintenance
Replacing the consumable items
Replacing a Toner cartridge
Toner Low
Replace Toner
Replacing the toner cartridges
Replacing the drum unit
Drum Error
Replace Parts Drum
Drum Stop
Replacing the drum unit
Resetting the drum counter
Replacing the belt unit
Replace Parts Belt Unit
Resetting the belt unit counter
Replacing the waste toner box
Replace Parts WT Box End Soon
Replace WT Box
Cleaning and Checking the machine
Cleaning the outside of the machine
Cleaning the scanner glass
Cleaning the laser scanner windows
Cleaning the corona wires
Cleaning the drum unit
Cleaning the paper pick-up rollers
Calibration
Auto Registration
Registration
Manual Registration
Frequency (Colour Correction)
B Troubleshooting
Error and maintenance messages
Transferring your faxes or Fax Journal report
Transferring faxes to another fax machine
Transferring faxes to your PC
Transferring the Fax Journal report to another fax machine
Document jams
Document is jammed in the top of the ADF unit
Document is jammed under the document cover
Removing small documents jammed in the ADF
Document is jammed at the output tray
Paper jams
Paper is jammed in the MP tray
Paper is jammed in paper tray 1 or tray 2
Paper is jammed at the back of the machine
Paper is jammed inside the machine
Paper is jammed underneath paper tray 1
If you are having difficulty with your machine
Setting Dial Tone detection
Telephone line interference / VoIP
Improving the print quality
Machine Information
Checking the Serial Number
Reset functions
How to reset the machine
C Menu and features
On-screen programming
Menu table
MENU button and mode keys
Menu table
Entering text
D Specifications
General
Document Size
Print media
Fax
Copy
Scanner
Printer
Interfaces
Direct Print feature
Scan to USB feature
Computer requirements
Consumable items
Network (LAN)
Index
brother ARL/ASA/NZ
BASIC USER’S GUIDE MFC-9970CDW Version A ARL/ASA/NZ
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-9970CDW Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2010 Brother Industries, Ltd.
User's Guides and where do I find it? Which manual? Safety and Legal Quick Setup Guide Basic User's Guide Advanced User's Guide Software User's Guide Network Glossary Network User's Guide What's in it? Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using. Learn the basic Fax, Copy, Scan and Direct Print operations and how to replace consumables. See troubleshooting tips. Learn more advanced operations: Fax, Copy, security features, printing reports and performing routine maintenance. Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms. This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips. Where is it? Printed / In the box Printed / In the box Printed / In the box PDF file / Documentation CD-ROM / In the box PDF file / Documentation CD-ROM / In the box PDF file / Documentation CD-ROM / In the box PDF file / Documentation CD-ROM / In the box i
Table of Contents (BASIC USER’S GUIDE) General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................................................2 Viewing Documentation...................................................................................2 Accessing Brother Support (Windows®)................................................................4 Accessing Brother Support (Macintosh) ................................................................4 Control panel overview ..........................................................................................6 LCD Touchscreen............................................................................................8 Basic Operations .............................................................................................9 Volume settings ...................................................................................................10 Ring volume...................................................................................................10 Beeper volume ..............................................................................................10 Speaker volume.............................................................................................10 Loading paper 11 Loading paper and print media ............................................................................11 Loading paper in the standard paper tray......................................................11 Loading paper in the multi-purpose tray (MP tray) ........................................13 Unscannable and unprintable areas ..............................................................17 Paper settings......................................................................................................18 Paper Size and Type .....................................................................................18 Tray Use in copy mode..................................................................................19 Tray Use in fax mode ....................................................................................19 Tray Use in print mode ..................................................................................20 Acceptable paper and other print media..............................................................21 Type and size of paper ..................................................................................21 Handling and using special paper .................................................................23 Loading documents 26 How to load documents .......................................................................................26 Using the automatic document feeder (ADF) ................................................26 Using the scanner glass ................................................................................27 Sending a fax 28 How to send a fax ................................................................................................28 Faxing Letter/Legal/Folio size documents from the scanner glass................29 Colour fax transmission .................................................................................30 Cancelling a fax in progress ..........................................................................30 Transmission verification report.....................................................................30 1 2 3 4 ii
5 6 7 Receiving a fax 32 Receive modes....................................................................................................32 Choosing the receive mode...........................................................................32 Using receive modes ...........................................................................................33 Fax Only ........................................................................................................33 Fax/Tel...........................................................................................................33 Manual...........................................................................................................33 External TAD .................................................................................................33 Receive Mode settings ........................................................................................34 Ring Delay .....................................................................................................34 F/T Ring Time (Fax/Tel mode only)...............................................................34 Fax Detect .....................................................................................................35 Telephone and external devices 36 Telephone line services.......................................................................................36 Do you have Voice Mail?...............................................................................36 Telephone Service for Australia...........................................................................36 Distinctive Ring..............................................................................................36 Telephone Service for New Zealand ...................................................................38 FaxAbility .......................................................................................................38 Telephone Service for Some Countries...............................................................39 Distinctive Ringing (For Singapore and Hong Kong).....................................39 Connecting an external TAD................................................................................41 Connections...................................................................................................41 Recording an outgoing message (OGM).......................................................42 Multi-line connections (PABX) .......................................................................42 External and extension telephones......................................................................43 Connecting an external or extension telephone ............................................43 Operation from external or extension telephones..........................................43 For Fax/Tel mode only...................................................................................43 Using a non-Brother cordless external handset ............................................44 Using Remote Codes ....................................................................................44 Dialling and storing numbers 46 How to dial...........................................................................................................46 Manual dialling...............................................................................................46 One Touch dialling.........................................................................................46 Speed dialling ................................................................................................46 Search ...........................................................................................................47 LDAP search .................................................................................................47 Fax redial.......................................................................................................47 Storing numbers ..................................................................................................48 Storing a pause .............................................................................................48 One Touch and Speed Dial Storage Options ................................................49 Storing One Touch Dial numbers ..................................................................50 Storing Speed Dial numbers..........................................................................52 Changing or Deleting One Touch and Speed Dial numbers .........................53 Tone or Pulse (not available in New Zealand)...............................................54 iii
8 9 10 11 A Making copies 55 How to copy .........................................................................................................55 Stop copying..................................................................................................55 Copy settings .................................................................................................55 Printing data from a USB Flash memory drive or digital camera supporting mass storage 56 Creating a PRN or PostScript® 3™ file for direct printing....................................56 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ..................................................................................57 Changing the default settings for direct print .................................................58 How to print from a computer 59 Printing a document.............................................................................................59 How to scan to a computer 60 Scanning a document as PDF file using ControlCenter4 (Windows®) ................60 Changing the SCAN key settings ........................................................................63 Before scanning.............................................................................................63 SCAN key settings.........................................................................................63 Scanning using the SCAN key ......................................................................65 Routine maintenance 66 Replacing the consumable items.........................................................................66 Replacing a Toner cartridge ..........................................................................70 Replacing the drum unit.................................................................................76 Replacing the belt unit ...................................................................................82 Replacing the waste toner box ......................................................................88 Cleaning and Checking the machine ...................................................................95 Cleaning the outside of the machine .............................................................95 Cleaning the scanner glass ...........................................................................96 Cleaning the laser scanner windows .............................................................97 Cleaning the corona wires ...........................................................................101 Cleaning the drum unit ................................................................................105 Cleaning the paper pick-up rollers...............................................................111 Calibration ...................................................................................................112 Auto Registration .........................................................................................113 Manual Registration.....................................................................................114 Frequency (Colour Correction) ....................................................................114 B Troubleshooting 115 Error and maintenance messages.....................................................................115 Transferring your faxes or Fax Journal report .............................................122 iv
Document jams..................................................................................................123 Document is jammed in the top of the ADF unit ..........................................123 Document is jammed under the document cover ........................................123 Removing small documents jammed in the ADF.........................................124 Document is jammed at the output tray.......................................................124 Paper jams.........................................................................................................125 Paper is jammed in the MP tray ..................................................................125 Paper is jammed in paper tray 1 or tray 2 ...................................................126 Paper is jammed at the back of the machine ..............................................127 Paper is jammed inside the machine...........................................................129 Paper is jammed underneath paper tray 1 ..................................................133 If you are having difficulty with your machine ....................................................136 Setting Dial Tone detection .........................................................................145 Telephone line interference / VoIP ..............................................................145 Improving the print quality..................................................................................146 Machine Information ..........................................................................................153 Checking the Serial Number........................................................................153 Reset functions............................................................................................153 How to reset the machine............................................................................154 Menu and features 155 On-screen programming....................................................................................155 Menu table...................................................................................................155 MENU button and mode keys............................................................................155 Menu table.........................................................................................................156 Entering text ......................................................................................................192 Specifications 193 General..............................................................................................................193 Document Size ..................................................................................................195 Print media.........................................................................................................196 Fax.....................................................................................................................198 Copy ..................................................................................................................199 Scanner .............................................................................................................200 Printer ................................................................................................................201 Interfaces...........................................................................................................202 Direct Print feature.............................................................................................203 Scan to USB feature..........................................................................................204 Computer requirements ....................................................................................205 Consumable items.............................................................................................207 Network (LAN) ...................................................................................................208 C D E Index 209 v
Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM in the box. 1 General Setup A Routine maintenance Cleaning and checking the machine Replacing periodic maintenance parts Packing and shipping the machine B Options Optional paper tray (LT-300CL) Memory board C Glossary D Index Memory storage Set Daylight Saving Time Ecology features LCD screen Mode Timer Dial prefix 2 Security features Secure Function Lock 2.0 Setting Lock Restricting dialling 3 Sending a fax Additional sending options Additional sending operations Polling overview 4 Receiving a fax Remote Fax Options (black & white only) Additional receiving operations Polling overview 5 Dialling and storing numbers Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings vi
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