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HP 2500C/C+/CM Professional Series Color Printer USERS GUIDE

Acknowledgments HP ColorSmart II, HP PhotoREt II and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. Adobe is a U.S. registered trademark of Adobe Systems Incorporated. PostScript 3 is a trademark of Adobe Systems Incorporated. Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 2 — June 1999 'Copyright 1999 by Hewlett-Packard Company 450 Alexandra Road Singapore 119960 Singapore

S T N E T N O C HP 2500C/C+/CM Contents Printer Basics System Requirements Printer Features and Benefits Printer Parts and Locations Control Panel Layout Control Panel Keys LEDs Setting Up Step 1 - Unpack the Printer Step 2 - Remove All Tapes from the Printer Step 3 - Connect Cables Step 4 - Set LCD Language Preference Step 5 - Install Ink Cartridges Step 6 - Install Printheads Step 7 - Load Paper in Tray 2 Step 8 - Load Paper in Tray 3 Step 9 - Align Printheads Step 10 - Install the Printer Software Basic Printing Tasks Loading the Trays Loading Media in Tray 1 Loading Media in the Rear Manual Feed Monitoring and Replacing Ink Cartridges Replacing Printheads Using the HP 2500C Series Printer Software PCL Printer Software Components Changing Print Settings Changing Print Options Using the Printer on a Network Printing with Special Features and Options Maintaining the Printer Clean Printheads Align Printheads Calibrate Color 1 1 2 2 3 3 4 5 5 6 7 8 9 11 12 13 15 15 16 16 17 18 18 19 19 19 19 21 21 22

Installing the PostScript Module Installing Additional Memory LCD Messages Control Panel Menus Overview Paper Handling Menu Diagnostics Menu Information Menu Self Test Menu Print Quality Menu Printing Menu IO Menu Resets Menu Configuration Menu MIO Menu PostScript Menu Understanding Printer Messages Troubleshooting General Troubleshooting Tips Non-Recoverable Error Troubleshooting Feature in Toolbox To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 95, 98 and NT 4.0 To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 3.1x Printer does not Print Partial or Blank Page Printed Bad or Poor Print Quality Text or Graphics are Cut Off Garbage Printed Clearing Paper Jams Tips for Avoiding Paper Jams Printhead Diagnostics Understanding the Diagnostic Test Customer Support HP Supplies and Accessories Printer Specifications Minimum Printing Margins Hewlett-Packard Limited Warranty Statement Declaration of Conformity Regulatory Notices 22 25 27 27 28 29 29 30 30 31 32 32 33 33 33 34 37 38 38 38 38 39 39 40 40 41 41 42 42 44 45 48 50 54 55 57 59

HP 2500C/C+/CM Printer Basics Congratulations on your purchase of an HP 2500C/C+/CM Professional Series Color Printer. System Requirements Please ensure that you have the following computer setup: Minimum: Windows 3.1x: 486DX-66, 8MB RAM Windows 95/98: 486DX-100, 8MB RAM Windows NT 4.0/5.0: 486DX-100, 16MB RAM Macintosh System 7.5.3 or later: 68040, 8MB RAM Recommended: Windows 3.1x: Pentium 150/166, 16MB RAM Windows 95/98, Pentium 150/166, 16MB RAM Windows NT 4.0, Pentium 150/166, 32MB RAM Macintosh System 8 or later: Power PC, 16MB RAM 50MB Free HardDisk space for 11 x 17 or A3 size printing. Graphics intensive files may require more disk space. Printer Features and Benefits Seamless Workgroup Integration with Robust Network Features ¥ The HP 2500C/C+/CM Color Printer supports all major networking operating systems and protocol. ¥ Easy printer setup, configuration and network printing management with HP JetAdmin and WebJetAdmin. ¥ The HP 2500CM Printer supports Adobe PostScript 3 for true document portability. ¥ User-friendly LCD and Key Panel for easy printer configuration, status and error messaging and reduced MIS intervention. 1

Significant Cost Savings and Speed Gains with HPs New Modular Ink Delivery System (MIDS). ¥ New half-inch printheads print larger swathes to achieve significant speed gains of up to 11 ppm black, 9 ppm color. ¥ HPs new Modular Ink Delivery System communicates with a smart chip built into each printhead and ink cartridge to monitor ink levels and printhead life. ¥ Printing in color becomes more affordable with lower costs per page. Exceeds your Workgroups Color Expectations with HP PhotoREt II (up to 13x19) ¥ PhotoREt II uses the smallest ink drop size to create more shades of color, smoother transitions between tones, and crisper-looking output on any paper. ¥ Prints up to 13x19 / A3 oversize when you need it. Printer Parts and Locations Top Cover Printhead Latch Paper Knob Tray 1/ Output Tray Tray 2 Tray 3 Printhead Access Cover Ink Cartridge Door Power Button Extended Tray Cover Back Panel Rear Access Door Control Panel Layout Menu Button Item Button Value Button Select Button LCD Panel Cancel Job Button Attention (Red) Ready (Green) (Go) 2

Control Panel Keys (Go) ¥ Places the printer either online or offline. ¥ Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. ¥ Allows the printer to continue printing with a warning message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE. ¥ Exits the Control Panel menus. (To save a selected Control Panel setting, first press the [Select] button.) ¥ Displays non-recoverable error codes. [Cancel Job] Cancels the print job that the printer is processing. The time it takes to cancel depends on the size of the print job. (Press it only once.) [Menu] Cycles through the Control Panel menus. To print a menu map from [Item] [Value] [Select] the Control Panel: 1. Press [Menu] until SELF TEST MENU appears. 2. Press [Item] until PRINT MENU MAP appears. 3. Press [Select] to print the menu map. For information on each menu item, see LCD Messages. Cycles through the selected menus items. Cycles through the selected menu items values. ¥ Saves the selected value for that item. An asterisk (*) appears next to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset unless you reset all factory defaults from the [RESETS] menu. ¥ Prints the selected printer information page from the Control Panel. LEDs There are 2 lights or LEDs on the printer: Led Indicators Ready LED Color Green Attention LED Red Function Is lit up when the printer is printing, in normal state, OR when it is online. Blinks when the printer is in an error state, OR requires attention. For more information, see Troubleshooting section. 3

HP 2500C/C+/CM Step 1 - Unpack the Printer 1. Check that the following items are included with the printer: a. Power Cord b. Four HP No. 10 Ink Cartridges (black, cyan, magenta and yellow) c. Four HP No. 10 Printheads (black, cyan, magenta and yellow) d. Extended Tray Cover e. Setup Poster f. Getting Started Guide g. Quick Reference Guide h. Starter CD i. HP JetDirect CD (HP 2500CM printer only) j. PCL 5Ce CD (standard with HP 2500C+, and for Europe only, standard with HP 2500C/CM) 2. Prepare printer location. The location requirements for the printer are: ¥ A sturdy, level surface for placement ¥ Space allowance around the printer ¥ A well ventilated room ¥ No exposure to direct sunlight or chemicals, including ammonia based cleaning solutions ¥ Adequate power supply ¥ A stable environment — no abrupt temperature or humidity changes ¥ Relative humidity 20% to 80% ¥ Room temperature 59o to 95oF (15o to 35oC) g h, i, j f a d e b c 745 mm 337 mm 685 mm 532 mm 4

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