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Safety
Electrical Safety
General Guidelines
Operational Safety
Ozone Release
Printer Location
Operational Guidelines
Power Cord
Printer Supplies
Maintenance Safety
Printer Symbols
Features
Parts of the Printer
Left Front View of Phaser 7800DN Color Printer
Left Front View of Phaser 7800GX Color Printer
Left Front View of Phaser 7800DX Color Printer
Rear View
Control Panel
Internal Components
Professional Finisher
Advanced Finisher
Information Pages
Printing the Configuration Report
Energy Saver Mode
Administration Features
CentreWare Internet Services
Accessing CentreWare Internet Services
Finding the IP Address of the Printer
Automatic Data Collection
Billing and Usage Information
More Information
Installation and Setup
Installation and Setup Overview
Physically Connecting the Printer to the Network
Turning the Printer On and Off
Initial Printer Setup
Optimizing Printer Performance
Modifying General Settings
Installing the Software
Operating System Requirements
Installing Drivers and Utilities for Windows
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later
Installing Drivers and Utilities for UNIX and Linux
Other Drivers
Paper and Media
Supported Paper
Recommended Media
Ordering Paper
General Paper Loading Guidelines
Paper That Can Damage Your Printer
Paper Storage Guidelines
Advanced Finisher Guidelines
Professional Finisher Guidelines
Supported Paper Types and Weights
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer
Supported Paper Sizes and Weights for Automatic 2-Sided Printing
Supported Custom Paper Sizes
Loading Paper
Loading Paper in Tray 1
Loading Paper in Trays 2–5
Setting the Guide Locks in the 500-Sheet Adjustable Trays
Changing Paper Size, Type, and Color
Printing on Special Paper
Envelopes
Guidelines for Printing Envelopes
Loading Envelopes in Tray 1
Labels
Guidelines for Printing Labels
Glossy Cardstock
Guidelines for Printing on Glossy Cardstock
Transparencies
Guidelines for Printing on Transparencies
Printing
Printing Overview
Selecting Printing Options
Print Driver Help
Windows Printing Options
Setting Default Printing Options for Windows
Setting Printing Options for an Individual Job for Windows
Selecting Finishing Options for Windows
Saving a Set of Commonly Used Printing Options for Windows
Macintosh Printing Options
Selecting Printing Options for Macintosh
Selecting Finishing Options for Macintosh
Saving a Set of Commonly Used Printing Options for Macintosh
Printing Features
Printing on Both Sides of the Paper
Printing a 2-Sided Document
2-Sided Page Layout Options
Selecting Paper Options for Printing
Printing Multiple Pages to a Single Sheet (N-Up)
Printing Booklets
Using Color Options
Printing Covers
Printing Inserts
Printing Exception Pages
Scaling
Printing Watermarks
Printing Mirror Images
Creating and Saving Custom Paper Sizes
Selecting Job Completion Notification for Windows
Printing Special Job Types
Sample Set
Secure Print
Saved Job
Personal Print
Maintenance
General Precautions
Cleaning the Printer
Cleaning the Printer Exterior
Cleaning the Printer Interior
Cleaning the Printhead Lenses
Cleaning the Feed Rollers
Routine Maintenance
Replacing Staple Cartridges
Replacing Staples in the Booklet Maker of the Advanced Finisher
Replacing Staples in the Main Stapler of the Professional Finisher
Replacing Staples in the Booklet Maker of the Professional Finisher
Replacing Staples in the Main Stapler of the Advanced Finisher
Emptying the Hole Punch Waste Container
Emptying the Hole Punch Waste Container in the Professional Finisher
Emptying the Hole Punch Waste Container in the Advanced Finisher
Billing and Usage Information
Ordering Supplies
Locating the Serial Number
Consumables
Routine Maintenance Items
Customer Replaceable Units
Other Supplies
When to Order Supplies
Viewing Printer Supply Status
Recycling Supplies
Moving the Printer
Troubleshooting
General Troubleshooting
Printer Does Not Turn On
Printer Resets or Turns Off Frequently
Printing Takes Too Long
Document Prints From Wrong Tray
Document Fails to Print
Printer is Making Unusual Noises
Automatic 2-Sided Printing Problems
Date and Time Are Incorrect
Jams
Clearing Paper Jams
Clearing Jams at Tray 1
Clearing Jams at Tray 2
Clearing Jams at Trays 3–5 of the 1500-Sheet Feeder
Clearing Jams at Trays 3–4 of the 2500-Sheet Feeder
Clearing Jams at Tray 5 of the 2500-Sheet Feeder
Clearing Jams at Left Side Door A
Clearing Jams in the Duplex Unit at Left Side Door B
Clearing Jams in the Duplex Unit at Left Side Doors A and B
Clearing a Paper Size or Type Jam in Tray 1
Clearing Jams in the Advanced Finisher
Clearing Jams Under the Advanced Finisher Top Cover
Clearing Jams in the Advanced Finisher Transport
Clearing Jams in the Professional Finisher
Clearing Jams in the Center Tray
Clearing Jams in the Professional Finisher Transport
Clearing Jams at 2a in the Finisher
Clearing Jams at 2b in the Finisher
Clearing Jams at 3 in the Finisher
Clearing Jams at 4a in the Finisher
Clearing Jams at 4b in the Finisher
Clearing Jams at 5 in the Finisher
Clearing Jams in the Booklet Tray
Minimizing Paper Jams
Troubleshooting Paper Jams
Multiple Sheets Pulled Together
Paper Misfeeds and Paper Size Jams
Label and Envelope Misfeeds
Paper Jam Message Stays On
Jams During Automatic 2-Sided Printing
Clearing Staple Jams
Clearing Main Staple Jams in the Professional Finisher
Clearing Booklet Staple Jams in the Professional Finisher
Clearing Staple Jams in the Advanced Finisher
Clearing Booklet Staple Jams in the Advanced Finisher
Print-Quality Problems
Controlling Print Quality
Paper and Media
Print-Quality Modes
Solving Print-Quality Problems
Print-Quality Problems and Solutions
Print-Quality Problems with Glossy Paper
Adjusting the Fuser Temperature
Getting Help
Control Panel Messages
Control Panel Help
Viewing Warning Messages on the Control Panel
Viewing Current Faults on the Control Panel
Viewing the Fault History on the Control Panel
Viewing Job Status on the Control Panel
Using the Integrated Troubleshooting Tools
Printing Information Pages
Specifying the Source Tray for Printing Information Pages
Printing the Configuration Report
Viewing Billing and Usage Information
Locating the Serial Number on the Control Panel
Viewing Printer Supply Status
PhaserSMART Technical Support
CentreWare Internet Services
More Information
Specifications
Printer Configurations and Options
Standard Features
Available Configurations
Options and Upgrades
Physical Specifications
Phaser 7800DN Color Printer Configuration
Phaser 7800GX Color Printer Configuration
Phaser 7800DX Color Printer Configuration
Configuration with Advanced Finisher and Booklet Maker
Configuration with Professional Finisher
Clearance Requirements
Phaser 7800 Color Printer
Phaser 7800 Color Printer with Advanced Finisher and Booklet Maker
Phaser 7800 Color Printer with Professional Finisher
Environmental Specifications
Temperature
Relative Humidity
Elevation
Electrical Specifications
Power Supply Voltage and Frequency
Power Consumption
ENERGY STAR Qualified Product
Performance Specifications
Printing Resolution
Print Speeds
Regulatory Information
Basic Regulations
United States FCC Regulations
Canada
European Union
Germany
Blendschutz
Lärmemission
Importeur
Turkey RoHS Regulation
Material Safety Data Sheets
Recycling and Disposal
All Countries
North America
European Union
Domestic/Household Environment
Professional/Business Environment
Collection and Disposal of Equipment and Batteries
Business Users in the European Union
Disposal Outside of the European Union
Battery Symbol Note
Battery Removal
Other Countries
Xerox Phaser 7800 Color Printer Imprimante couleur Xerox® Phaser® 7800 User Guide Guide d'utilisation Italiano Guida per l’utente Deutsch Benutzerhandbuch Español Guía del usuario Português Guia do usuário Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Čeština Uživatelská příručka Polski Magyar Przewodnik użytkownika Felhasználói útmutató Русский Türkçe Ελληνικά Руководство пользователя Kullanıcı Kılavuzu Εγχειρίδιο χρήστη
© 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on. XEROX® and XEROX and Design®, Phaser®, PhaserSMART®, PhaserMatch®, PhaserCal®, PhaserMeter, CentreWare®, PrintingScout®, Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, Xerox Extensible Interface Platform®, ColorQube®, Global Print Driver®, and Mobile Express Driver® are trademarks of Xerox Corporation in the United States and/or other countries. Adobe® Reader®, Adobe® Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple®, AppleTalk®, Bonjour®, EtherTalk®, Macintosh®, Mac OS®, and TrueType® are trademarks of Apple Inc., registered in the U.S. and other countries. HP-GL®, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries. IBM® and AIX® are trademarks of International Business Machines Corporation in the United States and/or other countries. Microsoft®, Windows Vista®, Windows®, and Windows Server® are trademarks of Microsoft Corporation in the United States and other countries. Novell®, NetWare®, NDPS®, NDS®, IPX™, and Novell Distributed Print Services™ are trademarks of Novell, Inc. in the United States and other countries. SGI® and IRIX® are trademarks of Silicon Graphics International Corp. or its subsidiaries in the United States and/or other countries. Sun, Sun Microsystems, and Solaris are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. UNIX® is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited. Document version 1.0: October 2011
Contents 1 Safety 9 Electrical Safety ............................................................................................................................................................. 10 General Guidelines................................................................................................................................................ 10 Operational Safety ....................................................................................................................................................... 11 Ozone Release ........................................................................................................................................................ 11 Printer Location ..................................................................................................................................................... 11 Operational Guidelines ....................................................................................................................................... 11 Power Cord .............................................................................................................................................................. 12 Printer Supplies ...................................................................................................................................................... 12 Maintenance Safety .................................................................................................................................................... 13 Printer Symbols .............................................................................................................................................................. 14 2 Features 15 Parts of the Printer ....................................................................................................................................................... 16 Left Front View of Phaser 7800DN Color Printer ...................................................................................... 16 Left Front View of Phaser 7800GX Color Printer ....................................................................................... 17 Left Front View of Phaser 7800DX Color Printer ....................................................................................... 18 Rear View ................................................................................................................................................................. 18 Control Panel .......................................................................................................................................................... 19 Internal Components .......................................................................................................................................... 19 Professional Finisher ............................................................................................................................................ 20 Advanced Finisher................................................................................................................................................. 21 Information Pages ....................................................................................................................................................... 22 Printing the Configuration Report .................................................................................................................. 22 Energy Saver Mode ...................................................................................................................................................... 23 Administration Features ............................................................................................................................................. 24 CentreWare Internet Services .......................................................................................................................... 24 Automatic Data Collection ................................................................................................................................ 25 Billing and Usage Information ........................................................................................................................ 25 More Information ......................................................................................................................................................... 26 3 Installation and Setup 27 Installation and Setup Overview ............................................................................................................................. 28 Physically Connecting the Printer to the Network .................................................................................... 28 Turning the Printer On and Off ........................................................................................................................ 29 Initial Printer Setup .............................................................................................................................................. 29 Optimizing Printer Performance ...................................................................................................................... 29 Modifying General Settings ...................................................................................................................................... 30 Phaser 7800 Color Printer User Guide 3
Contents Installing the Software ............................................................................................................................................... 31 Operating System Requirements .................................................................................................................... 31 Installing Drivers and Utilities for Windows ............................................................................................... 32 Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................... 33 Installing Drivers and Utilities for UNIX and Linux .................................................................................. 34 Other Drivers ........................................................................................................................................................... 34 4 Paper and Media 35 Supported Paper............................................................................................................................................................ 36 Recommended Media ......................................................................................................................................... 36 Ordering Paper ....................................................................................................................................................... 36 General Paper Loading Guidelines ................................................................................................................. 36 Paper That Can Damage Your Printer........................................................................................................... 37 Paper Storage Guidelines ................................................................................................................................... 37 Advanced Finisher Guidelines .......................................................................................................................... 38 Professional Finisher Guidelines ...................................................................................................................... 38 Supported Paper Types and Weights ............................................................................................................ 39 Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ...................... 39 Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ............................................ 40 Supported Paper Sizes and Weights for Automatic 2-Sided Printing ............................................... 40 Supported Custom Paper Sizes ........................................................................................................................ 40 Loading Paper ................................................................................................................................................................ 41 Loading Paper in Tray 1 ..................................................................................................................................... 41 Loading Paper in Trays 2–5 ............................................................................................................................... 45 Setting the Guide Locks in the 500-Sheet Adjustable Trays................................................................. 49 Changing Paper Size, Type, and Color .......................................................................................................... 52 Printing on Special Paper ........................................................................................................................................... 53 Envelopes ................................................................................................................................................................. 53 Labels ......................................................................................................................................................................... 55 Glossy Cardstock ................................................................................................................................................... 56 Transparencies ....................................................................................................................................................... 56 5 Printing 57 Printing Overview .......................................................................................................................................................... 58 Selecting Printing Options ......................................................................................................................................... 59 Print Driver Help .................................................................................................................................................... 59 Windows Printing Options ................................................................................................................................. 60 Macintosh Printing Options .............................................................................................................................. 61 Phaser 7800 Color Printer User Guide 4
Contents Printing Features ........................................................................................................................................................... 63 Printing on Both Sides of the Paper ............................................................................................................... 63 Selecting Paper Options for Printing .............................................................................................................. 64 Printing Multiple Pages to a Single Sheet (N-Up) ..................................................................................... 64 Printing Booklets ................................................................................................................................................... 65 Using Color Options ............................................................................................................................................. 66 Printing Covers ....................................................................................................................................................... 67 Printing Inserts ....................................................................................................................................................... 67 Printing Exception Pages .................................................................................................................................... 68 Scaling ....................................................................................................................................................................... 69 Printing Watermarks ............................................................................................................................................ 70 Printing Mirror Images ........................................................................................................................................ 70 Creating and Saving Custom Paper Sizes .................................................................................................... 71 Selecting Job Completion Notification for Windows .............................................................................. 71 Printing Special Job Types ................................................................................................................................. 71 6 Maintenance 75 General Precautions ..................................................................................................................................................... 76 Cleaning the Printer ..................................................................................................................................................... 77 Cleaning the Printer Exterior ............................................................................................................................. 77 Cleaning the Printer Interior ............................................................................................................................. 78 Routine Maintenance .................................................................................................................................................. 84 Replacing Staple Cartridges .............................................................................................................................. 84 Emptying the Hole Punch Waste Container ............................................................................................... 91 Billing and Usage Information ................................................................................................................................ 94 Ordering Supplies .......................................................................................................................................................... 95 Locating the Serial Number .............................................................................................................................. 95 Consumables .......................................................................................................................................................... 95 Routine Maintenance Items ............................................................................................................................. 96 Customer Replaceable Units............................................................................................................................. 96 Other Supplies ........................................................................................................................................................ 96 When to Order Supplies ...................................................................................................................................... 97 Viewing Printer Supply Status .......................................................................................................................... 97 Recycling Supplies ................................................................................................................................................. 97 Moving the Printer ........................................................................................................................................................ 98 7 Troubleshooting 99 General Troubleshooting ......................................................................................................................................... 100 Printer Does Not Turn On ................................................................................................................................. 100 Printer Resets or Turns Off Frequently ........................................................................................................ 101 Printing Takes Too Long ................................................................................................................................... 101 Document Prints From Wrong Tray ............................................................................................................. 101 Document Fails to Print .................................................................................................................................... 102 Printer is Making Unusual Noises.................................................................................................................. 102 Automatic 2-Sided Printing Problems ......................................................................................................... 103 Date and Time Are Incorrect .......................................................................................................................... 103 Phaser 7800 Color Printer User Guide 5
Contents Jams ................................................................................................................................................................................. 104 Clearing Paper Jams .......................................................................................................................................... 105 Clearing Jams in the Advanced Finisher..................................................................................................... 121 Clearing Jams in the Professional Finisher ................................................................................................ 123 Minimizing Paper Jams ..................................................................................................................................... 134 Troubleshooting Paper Jams .......................................................................................................................... 135 Clearing Staple Jams ......................................................................................................................................... 137 Print-Quality Problems .............................................................................................................................................. 146 Controlling Print Quality ................................................................................................................................... 146 Solving Print-Quality Problems ....................................................................................................................... 148 Getting Help .................................................................................................................................................................. 152 Control Panel Messages ................................................................................................................................... 152 Using the Integrated Troubleshooting Tools ........................................................................................... 155 More Information ............................................................................................................................................... 158 A Specifications 159 Printer Configurations and Options ..................................................................................................................... 160 Standard Features .............................................................................................................................................. 160 Available Configurations .................................................................................................................................. 161 Options and Upgrades ...................................................................................................................................... 161 Physical Specifications .............................................................................................................................................. 162 Phaser 7800DN Color Printer Configuration ............................................................................................ 162 Phaser 7800GX Color Printer Configuration ............................................................................................. 162 Phaser 7800DX Color Printer Configuration ............................................................................................. 162 Configuration with Advanced Finisher and Booklet Maker ................................................................ 162 Configuration with Professional Finisher ................................................................................................... 162 Clearance Requirements .................................................................................................................................. 163 Environmental Specifications ................................................................................................................................. 165 Temperature ......................................................................................................................................................... 165 Relative Humidity ............................................................................................................................................... 165 Elevation ................................................................................................................................................................. 165 Electrical Specifications ............................................................................................................................................ 166 Power Supply Voltage and Frequency ........................................................................................................ 166 Power Consumption ........................................................................................................................................... 166 ENERGY STAR Qualified Product ................................................................................................................... 166 Performance Specifications .................................................................................................................................... 167 Printing Resolution ............................................................................................................................................. 167 Print Speeds .......................................................................................................................................................... 167 Phaser 7800 Color Printer User Guide 6
B Regulatory Information Contents 169 Basic Regulations ........................................................................................................................................................ 170 United States FCC Regulations ...................................................................................................................... 170 Canada .................................................................................................................................................................... 170 European Union ................................................................................................................................................... 171 Germany ................................................................................................................................................................. 171 Turkey RoHS Regulation ................................................................................................................................... 171 Material Safety Data Sheets .................................................................................................................................. 172 C Recycling and Disposal 173 All Countries .................................................................................................................................................................. 174 North America .............................................................................................................................................................. 175 European Union ........................................................................................................................................................... 176 Domestic/Household Environment .............................................................................................................. 176 Professional/Business Environment ............................................................................................................. 176 Collection and Disposal of Equipment and Batteries ............................................................................ 177 Battery Symbol Note ......................................................................................................................................... 177 Battery Removal .................................................................................................................................................. 177 Other Countries............................................................................................................................................................ 178 Phaser 7800 Color Printer User Guide 7
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