成熟度模型CMMI V2.0 标准文件管理类文档.pdf-资料库

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CMMI® V2.0 ModeL at-a-gLance Including the following views: • Development • Services • Supplier Management

cMMI ® V2.0 an Integrated Product Suite Designed to meet the challenges of the changing global business landscape, the CMMI model and integrated product suite help organizations drive business performance through building and benchmarking key capabilities. MODEL • Clear pathway to performance improvement • Simplified for accelerated adoption APPRAISAL METHOD • New appraisal method to increase reliability and reduce cost TRAINING & CERTIFICATION Updated training includes: • Modular training components • A focus on learner objectives • Virtual and in-person options SYSTEMS & TOOLS • Redesigned system to access online models and resources ADOPTION GUIDANCE • Guidance for new adopters to get started with CMMI • Guidance for transition from CMMI V1.3 to CMMI V2.0

What is the cMMI V2.0 Model? The Capability Maturity Model Integration (CMMI)® is a proven set of global best practices that drives business performance through building and benchmarking key capabilities. CMMI best practices focus on what needs to be done to improve performance and align operations to business goals. Designed to be understandable, accessible, flexible, and integrate with other methodologies such as agile, CMMI helps organizations understand their current level of capability and performance and offers a guide to optimize business results. CMMI V2.0 is one model with multiple customized views that apply to different business environments, enabling organizations to create a view of the model that meets their specific performance improvement needs. cMMI V2.0 Model at-a-glance The Model At-A-Glance booklet includes a summary of CMMI Capability Areas, Practice Areas, and practices. This summary will provide a helpful overview of the model content areas, but users should read and refer to the complete model content to ensure full understanding and accurate interpretation of the model. The CMMI model is available for purchase at: https://cmmiinstitute.com/model-viewer

CMMI V2.0 ArChIteCture And PrACtICe AreA OrgAnIzAtIOn Capability Area Practice Area Delivering & Managing Services Develop and deliver superior services Engineering & Developing Products Create products that meet or exceed customer expectations Ensuring Quality Develop and manage high-quality requirements and products Selecting & Managing Suppliers Minimize supply chain risk Service Delivery Management Strategic Service Management Product Integration Technical Solution Peer Reviews Process Quality Assurance Requirements Development & Management Veriﬁcation & Validation Supplier Agreement Management Supplier Source Selection Continuity Managing Business Resilience Incident Resolution & Prevention Anticipate and adapt to disruptions and opportunities Risk & Opportunity Management Managing the Workforce Organizational Training Maximize training e†ectiveness and sta† productivity Planning & Managing Work Optimize schedules to reduce time-to-market Supporting Implementation Ensure solution integrity and stakeholder buy-in Estimating Monitor & Control Planning Causal Analysis & Resolution Conﬁguration Management Decision Analysis & Resolution Managing Performance & Measurement Improving Performance Process Asset Development Establish, track, and measure performance goals aligned to the business needs Sustaining Habit & Persistence Sustain process e‰ciency and performance Process Management Governance Implementation Infrastructure i g n o D i g n g a n a M g n i l b a n E g n i v o r p m I 4 This Model At-A-Glance booklet contains content from CMMI® version 2.1, including the Development, Services, and Supplier Management views. Refer to the release notes, available from the Model Viewer, for more details.

tAble Of COntentS dMS edP enQ SMS Mbr MWf PMW SI IMP ShP Service Delivery Management (SDM) .........................................................6 Strategic Service Management (STSM) .....................................................7 Product Integration (PI) .............................................................................8 Technical Solution (TS) ..............................................................................9 Peer Reviews (PR) ..................................................................................10 Process Quality Assurance (PQA) ...........................................................11 Requirements Development and Management (RDM) .............................12 Verification and Validation (VV) ................................................................13 Supplier Agreement Management (SAM) .................................................15 Supplier Source Selection (SSS) .............................................................14 Continuity (ConT) ...................................................................................16 Incident Resolution and Prevention (IRP) .................................................17 Risk and opportunity Management (RSk) ...............................................18 organizational Training (oT) ...................................................................19 Estimating (EST) .....................................................................................20 Monitor and Control (MC) .......................................................................21 Planning (PlAn) ......................................................................................22 Causal Analysis and Resolution (CAR)..................................................... 24 Configuration Management (CM) ............................................................25 Decision Analysis and Resolution (DAR) ..................................................26 Managing Performance and Measurement (MPM) ...................................27 Process Management (PCM) ..................................................................30 Process Asset Development (PAD) ..........................................................32 Governance (GoV) ..................................................................................33 Implementation Infrastructure (II) .............................................................35 5 | get Started: Visit https://cmmiinstitute.com/cmmi

SerVICe delIVery MAnAgeMent Intent Deliver services and manage the service delivery system. Value Increase customer satisfaction by delivering services that meet or exceed customer expectations. Additional required PA Information This includes: • Delivering services in accordance with service delivery approaches and agreements • Managing changes to the service delivery system • Receiving and processing service requests • Maintaining service delivery performance when changes occur Practice Summary SDM 1.1 Use the service system to deliver services. SDM 2.1 SDM 2.2 SDM 2.3 SDM 2.4 SDM 2.5 SDM 2.6 SDM 3.1 Develop, record, keep updated, and follow service agreements. Receive and process service requests in accordance with service agreements. Deliver services in accordance with service agreements. Analyze existing service agreements and service data to prepare for updated or new agreements. Develop, record, keep updated, and follow the approach for operating and changing the service system. Confirm the readiness of the service system to support the delivery of services. Develop, record, keep updated, and use organizational standard service systems and agreements. 1 2 3 6 I I S e C V r e S g n g A n A M & g n r e V I l e d I | Get Started: Visit https://cmmiinstitute.com/cmmi

StrAtegIC SerVICe MAnAgeMent Intent Develop and deploy standard services that are compatible with strategic business needs and plans. Value Increases likelihood of meeting business objectives by aligning standard services with customer needs. Practice Summary 1 Develop a list of current services. STSM 1.1 2 STSM 2.1 STSM 2.2 STSM 2.3 Develop, keep updated, and use descriptions of current services. Collect, record, and analyze data about strategic needs and capabilities for service delivery. Develop, keep updated, and follow an approach for providing new or changed services derived from strategic needs and capabilities. 3 STSM 3.1 Develop, keep updated, and use the set of organizational standard services and service levels. 7 I I S e C V r e S g n g A n A M & g n r e V I l e d I | Get Started: Visit https://cmmiinstitute.com/cmmi

IntegrAtIOn PrOduCt Intent Integrate and deliver the solution that addresses functionality and quality requirements. Value Increases customers’ satisfaction by giving them a solution that meets or exceeds their functionality and quality requirements. Practice Summary 1 Assemble solutions and deliver to the customer. PI 1.1 PI 2.1 PI 2.2 PI 2.3 PI 2.4 PI 2.5 PI 2.6 PI 3.1 PI 3.2 PI 3.3 Develop, keep updated, and follow an integration strategy. Develop, keep updated, and use the integration environment. Develop, keep updated, and follow procedures and criteria for integrating solutions and components. Confirm, prior to integration, that each component has been properly identified and operates according to its requirements and design. Evaluate integrated components to ensure conformance to the solution’s requirements and design. Integrate solutions and components according to the integration strategy. Review and keep updated interface or connection descriptions for coverage, completeness, and consistency throughout the solution’s life. Confirm, prior to integration, that component interfaces or connections comply with interface or connection descriptions. Evaluate integrated components for interface or connection compatibility. 2 3 8 S t C u d O r P g n I P O l e V e d & g n r e e n g n e I I | Get Started: Visit https://cmmiinstitute.com/cmmi

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成熟度模型CMMI V2.0 标准文件管理类文档.pdf

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