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BABOK V3.0 官方足本 业务分析必读之一 共514页.pdf
Table of Contents
Introduction
1.1 Purpose of the BABOK® Guide
1.2 What is Business Analysis?
1.3 Who is a Business Analyst?
1.4 Structure of the BABOK® Guide
1.4.1 Key Concepts
1.4.2 Knowledge Areas
1.4.3 Tasks
1.4.4 Underlying Competencies
1.4.5 Techniques
1.4.6 Perspectives
Business Analysis Key Concepts
2.1 The Business Analysis Core Concept Model™
2.2 Key Terms
2.3 Requirements Classification Schema
2.4 Stakeholders
2.4.1 Business Analyst
2.4.2 Customer
2.4.3 Domain Subject Matter Expert
2.4.4 End User
2.4.5 Implementation Subject Matter Expert
2.4.6 Operational Support
2.4.7 Project Manager
2.4.8 Regulator
2.4.9 Sponsor
2.4.10 Supplier
2.4.11 Tester
2.5 Requirements and Designs
Business Analysis Planning and Monitoring
3.1 Plan Business Analysis Approach
3.1.1 Purpose
3.1.2 Description
3.1.3 Inputs
3.1.4 Elements
3.1.5 Guidelines and Tools
3.1.6 Techniques
3.1.7 Stakeholders
3.1.8 Outputs
3.2 Plan Stakeholder Engagement
3.2.1 Purpose
3.2.2 Description
3.2.3 Inputs
3.2.4 Elements
3.2.5 Guidelines and Tools
3.2.6 Techniques
3.2.7 Stakeholders
3.2.8 Outputs
3.3 Plan Business Analysis Governance
3.3.1 Purpose
3.3.2 Description
3.3.3 Inputs
3.3.4 Elements
3.3.5 Guidelines and Tools
3.3.6 Techniques
3.3.7 Stakeholders
3.3.8 Outputs
3.4 Plan Business Analysis Information Management
3.4.1 Purpose
3.4.2 Description
3.4.3 Inputs
3.4.4 Elements
3.4.5 Guidelines and Tools
3.4.6 Techniques
3.4.7 Stakeholders
3.4.8 Outputs
3.5 Identify Business Analysis Performance Improvements
3.5.1 Purpose
3.5.2 Description
3.5.3 Inputs
3.5.4 Elements
3.5.5 Guidelines and Tools
3.5.6 Techniques
3.5.7 Stakeholders
3.5.8 Outputs
Elicitation and Collaboration
4.1 Prepare for Elicitation
4.1.1 Purpose
4.1.2 Description
4.1.3 Inputs
4.1.4 Elements
4.1.5 Guidelines and Tools
4.1.6 Techniques
4.1.7 Stakeholders
4.1.8 Outputs
4.2 Conduct Elicitation
4.2.1 Purpose
4.2.2 Description
4.2.3 Inputs
4.2.4 Elements
4.2.5 Guidelines and Tools
4.2.6 Techniques
4.2.7 Stakeholders
4.2.8 Outputs
4.3 Confirm Elicitation Results
4.3.1 Purpose
4.3.2 Description
4.3.3 Inputs
4.3.4 Elements
4.3.5 Guidelines and Tools
4.3.6 Techniques
4.3.7 Stakeholders
4.3.8 Outputs
4.4 Communicate Business Analysis Information
4.4.1 Purpose
4.4.2 Description
4.4.3 Inputs
4.4.4 Elements
4.4.5 Guidelines and Tools
4.4.6 Techniques
4.4.7 Stakeholders
4.4.8 Outputs
4.5 Manage Stakeholder Collaboration
4.5.1 Purpose
4.5.2 Description
4.5.3 Inputs
4.5.4 Elements
4.5.5 Guidelines and Tools
4.5.6 Techniques
4.5.7 Stakeholders
4.5.8 Outputs
Requirements Life Cycle Management
5.1 Trace Requirements
5.1.1 Purpose
5.1.2 Description
5.1.3 Inputs
5.1.4 Elements
5.1.5 Guidelines and Tools
5.1.6 Techniques
5.1.7 Stakeholders
5.1.8 Outputs
5.2 Maintain Requirements
5.2.1 Purpose
5.2.2 Description
5.2.3 Inputs
5.2.4 Elements
5.2.5 Guidelines and Tools
5.2.6 Techniques
5.2.7 Stakeholders
5.2.8 Outputs
5.3 Prioritize Requirements
5.3.1 Purpose
5.3.2 Description
5.3.3 Inputs
5.3.4 Elements
5.3.5 Guidelines and Tools
5.3.6 Techniques
5.3.7 Stakeholders
5.3.8 Outputs
5.4 Assess Requirements Changes
5.4.1 Purpose
5.4.2 Description
5.4.3 Inputs
5.4.4 Elements
5.4.5 Guidelines and Tools
5.4.6 Techniques
5.4.7 Stakeholders
5.4.8 Outputs
5.5 Approve Requirements
5.5.1 Purpose
5.5.2 Description
5.5.3 Inputs
5.5.4 Elements
5.5.5 Guidelines and Tools
5.5.6 Techniques
5.5.7 Stakeholders
5.5.8 Outputs
Strategy Analysis
6.1 Analyze Current State
6.1.1 Purpose
6.1.2 Description
6.1.3 Inputs
6.1.4 Elements
6.1.5 Guidelines and Tools
6.1.6 Techniques
6.1.7 Stakeholders
6.1.8 Outputs
6.2 Define Future State
6.2.1 Purpose
6.2.2 Description
6.2.3 Inputs
6.2.4 Elements
6.2.5 Guidelines and Tools
6.2.6 Techniques
6.2.7 Stakeholders
6.2.8 Outputs
6.3 Assess Risks
6.3.1 Purpose
6.3.2 Description
6.3.3 Inputs
6.3.4 Elements
6.3.5 Guidelines and Tools
6.3.6 Techniques
6.3.7 Stakeholders
6.3.8 Outputs
6.4 Define Change Strategy
6.4.1 Purpose
6.4.2 Description
6.4.3 Inputs
6.4.4 Elements
6.4.5 Guidelines and Tools
6.4.6 Techniques
6.4.7 Stakeholders
6.4.8 Outputs
Requirements Analysis and Design Definition
7.1 Specify and Model Requirements
7.1.1 Purpose
7.1.2 Description
7.1.3 Inputs
7.1.4 Elements
7.1.5 Guidelines and Tools
7.1.6 Techniques
7.1.7 Stakeholders
7.1.8 Outputs
7.2 Verify Requirements
7.2.1 Purpose
7.2.2 Description
7.2.3 Inputs
7.2.4 Elements
7.2.5 Guidelines and Tools
7.2.6 Techniques
7.2.7 Stakeholders
7.2.8 Outputs
7.3 Validate Requirements
7.3.1 Purpose
7.3.2 Description
7.3.3 Inputs
7.3.4 Elements
7.3.5 Guidelines and Tools
7.3.6 Techniques
7.3.7 Stakeholders
7.3.8 Outputs
7.4 Define Requirements Architecture
7.4.1 Purpose
7.4.2 Description
7.4.3 Inputs
7.4.4 Elements
7.4.5 Guidelines and Tools
7.4.6 Techniques
7.4.7 Stakeholders
7.4.8 Outputs
7.5 Define Design Options
7.5.1 Purpose
7.5.2 Description
7.5.3 Inputs
7.5.4 Elements
7.5.5 Guidelines and Tools
7.5.6 Techniques
7.5.7 Stakeholders
7.5.8 Outputs
7.6 Analyze Potential Value and Recommend Solution
7.6.1 Purpose
7.6.2 Description
7.6.3 Inputs
7.6.4 Elements
7.6.5 Guidelines and Tools
7.6.6 Techniques
7.6.7 Stakeholders
7.6.8 Outputs
Solution Evaluation
8.1 Measure Solution Performance
8.1.1 Purpose
8.1.2 Description
8.1.3 Inputs
8.1.4 Elements
8.1.5 Guidelines and Tools
8.1.6 Techniques
8.1.7 Stakeholders
8.1.8 Outputs
8.2 Analyze Performance Measures
8.2.1 Purpose
8.2.2 Description
8.2.3 Inputs
8.2.4 Elements
8.2.5 Guidelines and Tools
8.2.6 Techniques
8.2.7 Stakeholders
8.2.8 Outputs
8.3 Assess Solution Limitations
8.3.1 Purpose
8.3.2 Description
8.3.3 Inputs
8.3.4 Elements
8.3.5 Guidelines and Tools
8.3.6 Techniques
8.3.7 Stakeholders
8.3.8 Outputs
8.4 Assess Enterprise Limitations
8.4.1 Purpose
8.4.2 Description
8.4.3 Inputs
8.4.4 Elements
8.4.5 Guidelines and Tools
8.4.6 Techniques
8.4.7 Stakeholders
8.4.8 Outputs
8.5 Recommend Actions to Increase Solution Value
8.5.1 Purpose
8.5.2 Description
8.5.3 Inputs
8.5.4 Elements
8.5.5 Guidelines and Tools
8.5.6 Techniques
8.5.7 Stakeholders
8.5.8 Outputs
Underlying Competencies
9.1 Analytical Thinking and Problem Solving
9.1.1 Creative Thinking
9.1.2 Decision Making
9.1.3 Learning
9.1.4 Problem Solving
9.1.5 Systems Thinking
9.1.6 Conceptual Thinking
9.1.7 Visual Thinking
9.2 Behavioural Characteristics
9.2.1 Ethics
9.2.2 Personal Accountability
9.2.3 Trustworthiness
9.2.4 Organization and Time Management
9.2.5 Adaptability
9.3 Business Knowledge
9.3.1 Business Acumen
9.3.2 Industry Knowledge
9.3.3 Organization Knowledge
9.3.4 Solution Knowledge
9.3.5 Methodology Knowledge
9.4 Communication Skills
9.4.1 Verbal Communication
9.4.2 Non-Verbal Communication
9.4.3 Written Communication
9.4.4 Listening
9.5 Interaction Skills
9.5.1 Facilitation
9.5.2 Leadership and Influencing
9.5.3 Teamwork
9.5.4 Negotiation and Conflict Resolution
9.5.5 Teaching
9.6 Tools and Technology
9.6.1 Office Productivity Tools and Technology
9.6.2 Business Analysis Tools and Technology
9.6.3 Communication Tools and Technology
Techniques
10.1 Acceptance and Evaluation Criteria
10.1.1 Purpose
10.1.2 Description
10.1.3 Elements
10.1.4 Usage Considerations
10.2 Backlog Management
10.2.1 Purpose
10.2.2 Description
10.2.3 Elements
10.2.4 Usage Considerations
10.3 Balanced Scorecard
10.3.1 Purpose
10.3.2 Description
10.3.3 Elements
10.3.4 Usage Considerations
10.4 Benchmarking and Market Analysis
10.4.1 Purpose
10.4.2 Description
10.4.3 Elements
10.4.4 Usage Considerations
10.5 Brainstorming
10.5.1 Purpose
10.5.2 Description
10.5.3 Elements
10.5.4 Usage Considerations
10.6 Business Capability Analysis
10.6.1 Purpose
10.6.2 Description
10.6.3 Elements
10.6.4 Usage Considerations
10.7 Business Cases
10.7.1 Purpose
10.7.2 Description
10.7.3 Elements
10.7.4 Usage Considerations
10.8 Business Model Canvas
10.8.1 Purpose
10.8.2 Description
10.9 Business Rules Analysis
10.9.1 Purpose
10.9.2 Description
10.9.3 Elements
10.9.4 Usage Considerations
10.10 Collaborative Games
10.10.1 Purpose
10.10.2 Description
10.10.3 Elements
10.10.4 Usage Considerations
10.11 Concept Modelling
10.11.1 Purpose
10.11.2 Description
10.11.3 Elements
10.11.4 Usage Considerations
10.12 Data Dictionary
10.12.1 Purpose
10.12.2 Description
10.12.3 Elements
10.12.4 Usage Considerations
10.13 Data Flow Diagrams
10.13.1 Purpose
10.13.2 Description
10.13.3 Elements
10.13.4 Usage Considerations
10.14 Data Mining
10.14.1 Purpose
10.14.2 Description
10.14.3 Elements
10.14.4 Usage Considerations
10.15 Data Modelling
10.15.1 Purpose
10.15.2 Description
10.15.3 Elements
10.15.4 Usage Considerations
10.16 Decision Analysis
10.16.1 Purpose
10.16.2 Description
10.16.3 Elements
10.16.4 Usage Considerations
10.17 Decision Modelling
10.17.1 Purpose
10.17.2 Description
10.17.3 Elements
10.17.4 Usage Considerations
10.18 Document Analysis
10.18.1 Purpose
10.18.2 Description
10.18.3 Elements
10.18.4 Usage Considerations
10.19 Estimation
10.19.1 Purpose
10.19.2 Description
10.19.3 Elements
10.19.4 Usage Considerations
10.20 Financial Analysis
10.20.1 Purpose
10.20.2 Description
10.20.3 Elements
10.20.4 Usage Considerations
10.21 Focus Groups
10.21.1 Purpose
10.21.2 Description
10.21.3 Elements
10.21.4 Usage Considerations
10.22 Functional Decomposition
10.22.1 Purpose
10.22.2 Description
10.22.3 Elements
10.22.4 Usage Considerations
10.23 Glossary
10.23.1 Purpose
10.23.2 Description
10.23.3 Elements
10.23.4 Usage Considerations
10.24 Interface Analysis
10.24.1 Purpose
10.24.2 Description
10.24.3 Elements
10.24.4 Usage Considerations
10.25 Interviews
10.25.1 Purpose
10.25.2 Description
10.25.3 Elements
10.25.4 Usage Considerations
10.26 Item Tracking
10.26.1 Purpose
10.26.2 Description
10.26.3 Elements
10.26.4 Usage Considerations
10.27 Lessons Learned
10.27.1 Purpose
10.27.2 Description
10.27.3 Elements
10.27.4 Usage Considerations
10.28 Metrics and Key Performance Indicators (KPIs)
10.28.1 Purpose
10.28.2 Description
10.28.3 Elements
10.28.4 Usage Considerations
10.29 Mind Mapping
10.29.1 Purpose
10.29.2 Description
10.29.3 Elements
10.29.4 Usage Considerations
10.30 Non-Functional Requirements Analysis
10.30.1 Purpose
10.30.2 Description
10.30.3 Elements
10.30.4 Usage Considerations
10.31 Observation
10.31.1 Purpose
10.31.2 Description
10.31.3 Elements
10.31.4 Usage Considerations
10.32 Organizational Modelling
10.32.1 Purpose
10.32.2 Description
10.32.3 Elements
10.32.4 Usage Considerations
10.33 Prioritization
10.33.1 Purpose
10.33.2 Description
10.33.3 Elements
10.33.4 Usage Considerations
10.34 Process Analysis
10.34.1 Purpose
10.34.2 Description
10.34.3 Elements
10.34.4 Usage Considerations
10.35 Process Modelling
10.35.1 Purpose
10.35.2 Description
10.35.3 Elements
10.35.4 Usage Considerations
10.36 Prototyping
10.36.1 Purpose
10.36.2 Description
10.36.3 Elements
10.36.4 Usage Considerations
10.37 Reviews
10.37.1 Purpose
10.37.2 Description
10.37.3 Elements
10.37.4 Usage Considerations
10.38 Risk Analysis and Management
10.38.1 Purpose
10.38.2 Description
10.38.3 Elements
10.38.4 Usage Considerations
10.39 Roles and Permissions Matrix
10.39.1 Purpose
10.39.2 Description
10.39.3 Elements
10.39.4 Usage Considerations
10.40 Root Cause Analysis
10.40.1 Purpose
10.40.2 Description
10.40.3 Elements
10.40.4 Usage Considerations
10.41 Scope Modelling
10.41.1 Purpose
10.41.2 Description
10.41.3 Elements
10.41.4 Usage Considerations
10.42 Sequence Diagrams
10.42.1 Purpose
10.42.2 Description
10.42.3 Elements
10.42.4 Usage Considerations
10.43 Stakeholder List, Map, or Personas
10.43.1 Purpose
10.43.2 Description
10.43.3 Elements
10.43.4 Usage Considerations
10.44 State Modelling
10.44.1 Purpose
10.44.2 Description
10.44.3 Elements
10.44.4 Usage Considerations
10.45 Survey or Questionnaire
10.45.1 Purpose
10.45.2 Description
10.45.3 Elements
10.45.4 Usage Considerations
10.46 SWOT Analysis
10.46.1 Purpose
10.46.2 Description
10.46.3 Elements
10.46.4 Usage Considerations
10.47 Use Cases and Scenarios
10.47.1 Purpose
10.47.2 Description
10.47.3 Elements
10.47.4 Usage Considerations
10.48 User Stories
10.48.1 Purpose
10.48.2 Description
10.48.3 Elements
10.48.4 Usage Considerations
10.49 Vendor Assessment
10.49.1 Purpose
10.49.2 Description
10.49.3 Elements
10.49.4 Usage Considerations
10.50 Workshops
10.50.1 Purpose
10.50.2 Description
10.50.3 Elements
10.50.4 Usage Considerations
Perspectives
11.1 The Agile Perspective
11.1.1 Change Scope
11.1.2 Business Analysis Scope
11.1.3 Approaches and Techniques
11.1.4 Underlying Competencies
11.1.5 Impact on Knowledge Areas
11.2 The Business Intelligence Perspective
11.2.1 Change Scope
11.2.2 Business Analysis Scope
11.2.3 Methodologies and Approaches
11.2.4 Underlying Competencies
11.2.5 Impact on Knowledge Areas
11.3 The Information Technology Perspective
11.3.1 Change Scope
11.3.2 Business Analysis Scope
11.3.3 Methodologies
11.3.4 Underlying Competencies
11.3.5 Impact on Knowledge Areas
11.4 The Business Architecture Perspective
11.4.1 Change Scope
11.4.2 Business Analysis Scope
11.4.3 Reference Models and Techniques
11.4.4 Underlying Competencies
11.4.5 Impact on Knowledge Areas
11.5 The Business Process Management Perspective
11.5.1 Change Scope
11.5.2 Business Analysis Scope
11.5.3 Frameworks, Methodologies, and Techniques
11.5.4 Underlying Competencies
11.5.5 Impact on Knowledge Areas
Appendix A: Glossary
Appendix B: Techniques to Task Mapping
Appendix C: Contributors
Appendix D: Summary of Changes from BABOK® Guide v 2.0
Index
v3
A G U I D E T O T H E B U S I N E S S A N A LY S I S
B O D Y O F K N O W L E D G E ®
BABOK®
v3
A GUIDE TO THE BUSINESS ANALYSIS
BODY OF KNOWLEDGE®
International Institute of Business Analysis, Toronto, Ontario, Canada.
©2005, 2006, 2008, 2009, 2015 International Institute of Business Analysis. All rights reserved.
Version 1.0 and 1.4 published 2005. Version 1.6 Draft published 2006. Version 1.6 Final published 2008. Version 2.0
published 2009. Version 3.0 published 2015.
ISBN-13: 978-1-927584-03-3
Permission is granted to reproduce this document for your own personal, professional, or educational use. If you have
purchased a license to use this document from IIBA®, you may transfer ownership to a third party. IIBA® members may not
transfer ownership of their complimentary copy.
This document is provided to the business analysis community for educational purposes. IIBA® does not warrant that it is
suitable for any other purpose and makes no expressed or implied warranty of any kind and assumes no responsibility for
errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the
use of the information contained herein.
IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by
International Institute of Business Analysis. CBAP® is a registered certification mark owned by International Institute of
Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International
Institute of Business Analysis.
Archimate® is a registered trademark of The Open Group in the US and other countries.
Business Model Canvas is copyrighted by BusinessModelGeneration.com and released under Creative Commons license.
CMMI® is a registered trademark of Carnegie Mellon University.
COBIT® is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute.
Mind Map® is a registered trademark of the Buzan Organization.
Scaled Agile Framework® and SAFe™ are trademarks of Scaled Agile, Inc.
TOGAF® is a registered trademark of The Open Group in the US and other countries.
Unified Modelling Language™ and UML® are trademarks of the Object Management Group.
Zachman Framework for Enterprise Architecture is a trademark of the Zachman Institute for Framework Advancement.
No challenge to the status or ownership of these or any other trademarked terms contained herein is intended by the
International Institute of Business Analysis.
Any inquiries regarding this publication, requests for usage rights for the material included herein, or corrections should be
sent by email to bok@iiba.org.
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Chapter 1: Introduction
1.1
1.2
1.3
1.4
Purpose of the BABOK® Guide 1
What is Business Analysis? 2
Who is a Business Analyst? 2
Structure of the BABOK® Guide 3
Chapter 2: Business Analysis Key Concepts
2.1
2.2
2.3
2.4
2.5
The Business Analysis Core Concept Model™ 12
Key Terms 14
Requirements Classification Schema 16
Stakeholders 16
Requirements and Designs 19
Chapter 3: Business Analysis Planning and Monitoring
Plan Business Analysis Approach 24
Plan Stakeholder Engagement 31
Plan Business Analysis Governance 37
Plan Business Analysis Information Management 42
Identify Business Analysis Performance Improvements 47
3.1
3.2
3.3
3.4
3.5
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Chapter 4: Elicitation and Collaboration
Table of Contents
4.1
4.2
4.3
4.4
4.5
Prepare for Elicitation 56
Conduct Elicitation 61
Confirm Elicitation Results 65
Communicate Business Analysis Information 67
Manage Stakeholder Collaboration 71
Chapter 5: Requirements Life Cycle Management
5.1
5.2
5.3
5.4
5.5
Trace Requirements 79
Maintain Requirements 83
Prioritize Requirements 86
Assess Requirements Changes 91
Approve Requirements 95
Chapter 6: Strategy Analysis
6.1
6.2
6.3
6.4
Analyze Current State 103
Define Future State 110
Assess Risks 120
Define Change Strategy 124
Chapter 7: Requirements Analysis and Design Definition
7.1
7.2
7.3
7.4
7.5
7.6
Specify and Model Requirements 136
Verify Requirements 141
Validate Requirements 144
Define Requirements Architecture 148
Define Design Options 152
Analyze Potential Value and Recommend Solution 157
Chapter 8: Solution Evaluation
8.1
8.2
8.3
8.4
8.5
Measure Solution Performance 166
Analyze Performance Measures 170
Assess Solution Limitations 173
Assess Enterprise Limitations 177
Recommend Actions to Increase Solution Value 182
Chapter 9: Underlying Competencies
9.1
Analytical Thinking and Problem Solving 188
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Table of Contents
9.2
9.3
9.4
9.5
9.6
Behavioural Characteristics 194
Business Knowledge 199
Communication Skills 203
Interaction Skills 207
Tools and Technology 211
Chapter 10: Techniques
10.1
10.2
10.3
10.4
10.5
10.6
10.7
10.8
10.9
10.10
10.11
10.12
10.13
10.14
10.15
10.16
10.17
10.18
10.19
10.20
10.21
10.22
10.23
10.24
10.25
10.26
10.27
10.28
10.29
10.30
10.31
10.32
Acceptance and Evaluation Criteria 217
Backlog Management 220
Balanced Scorecard 223
Benchmarking and Market Analysis 226
Brainstorming 227
Business Capability Analysis 230
Business Cases 234
Business Model Canvas 236
Business Rules Analysis 240
Collaborative Games 243
Concept Modelling 245
Data Dictionary 247
Data Flow Diagrams 250
Data Mining 253
Data Modelling 256
Decision Analysis 261
Decision Modelling 265
Document Analysis 269
Estimation 271
Financial Analysis 274
Focus Groups 279
Functional Decomposition 283
Glossary 286
Interface Analysis 287
Interviews 290
Item Tracking 294
Lessons Learned 296
Metrics and Key Performance Indicators (KPIs) 297
Mind Mapping 299
Non-Functional Requirements Analysis 302
Observation 305
Organizational Modelling 308
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10.33
10.34
10.35
10.36
10.37
10.38
10.39
10.40
10.41
10.42
10.43
10.44
10.45
10.46
10.47
10.48
10.49
10.50
Prioritization 311
Process Analysis 314
Process Modelling 318
Prototyping 323
Reviews 326
Risk Analysis and Management 329
Roles and Permissions Matrix 333
Root Cause Analysis 335
Scope Modelling 338
Sequence Diagrams 341
Stakeholder List, Map, or Personas 344
State Modelling 348
Survey or Questionnaire 350
SWOT Analysis 353
Use Cases and Scenarios 356
User Stories 359
Vendor Assessment 361
Workshops 363
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Chapter 11: Perspectives
11.1
11.2
11.3
11.4
11.5
The Agile Perspective 368
The Business Intelligence Perspective 381
The Information Technology Perspective 394
The Business Architecture Perspective 408
The Business Process Management Perspective 424
Appendix A: Glossary 441
Appendix B: Techniques to Task Mapping 457
Appendix C: Contributors 473
Appendix D: Summary of Changes from BABOK® Guide v 2.0 483
iv
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