Basic Manual
• The company names and product names appearing in this manual are 
trademarks or registered trademarks of their respective holders.
• For exemptions, refer to “Notes on Usage” available on the au homepage.
May 2015, 1st Edition
For inquiries, call:
Customer Service Center
For general information, charges, and operation assistance (toll free)
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones:
From au cell phones:
 area code not required
 on your au cellphone.
For service cancelation procedure in case of loss or theft (toll free)
Business hours: 24 hours (7 days a week)
From fixed-line phones:
From au cell phones:
 area code not required
In case above numbers are not available, call toll-free:
0120-977-033 (except Okinawa)
0120-977-699 (Okinawa)
Keitai Guarantee Service Center
For loss, theft or damage (toll free)
Business hours: 9:00 to 21:00 (7 days a week)
From fixed-line phones/au cell phones:
0120-925-919
Cell phone and PHS operators 
collect and recycle unused 
telephones, batteries and 
battery chargers at stores 
bearing the   logo regardless 
of brand and manufacturer to 
protect the environment and 
reuse valuable resources.
Sold by: KDDI CORPORATION,
 
Manufactured by: SHARP CORPORATION
OKINAWA CELLULAR TELEPHONE COMPANY
Preface
Thank you for buying the “AQUOS SERIE SHV32” (simply called the “SHV32” 
or the “product” from here on).
Before using the product, be sure to read the “Basic Manual” (this manual) 
and “Notes on Usage”/“Setting Guide” available on the au homepage to 
ensure correct use. After you have finished reading the manuals, be sure to 
keep them accessible and store the printed manuals (“取扱説明書” (Basic 
Manual), “ご利用にあたっての注意事項” (Notes on Usage) and “設定ガイド” 
(Setting Guide)) (Accessories) in safe places so that you can refer to them 
whenever you need them. If you lose the printed manuals (Accessories), 
contact an au shop or Customer Service Center.
List of Packaged Items
Before you start using the product, make sure that you have all the following 
packaged items with the product.
SHARP 
TV antenna cable 01 
(01SHHSA)*
保証書(Warranty)
(Japanese)
SHV32
 • 取扱説明書 (Basic Manual) (Japanese)
 • ご利用にあたっての注意事項 (Notes on Usage) (Japanese)
 • 設定ガイド (Setting Guide) (Japanese)
*  Connection required for watching TV on the product. Do not misplace.
The following items are not included in the package.
 • microSD memory card
 • AC adapter
 • Earphone
 • microUSB cable
 • Purchase a specified charger (sold separately).
 ◎ The battery is built into the product.
 ◎ Illustrations of cell phones in this manual are only for reference. They may 
look different from the actual product.
Operating Instructions
 ■ “Basic Manual” and “Setting Guide”
The “Basic Manual” (this manual) and “Setting Guide” available on the au 
homepage describe basic operations of major functions.
For detailed descriptions of various functions, refer to the “Instruction Manual 
application” (Japanese version) that can be used on the product or “Full 
Instruction Manual” (Japanese) available on the au homepage:
(http://www.au.kddi.com/english/support/manual/)
 ■ “Instruction Manual Application” (Japanese/English 
Version)
You can use the “Instruction Manual application” (Japanese version) on the 
product to check detailed operational procedures.
Also, you can activate intended functions from an explanation screen 
depending on the functions.
On the home screen, “Apps Sheet” → [取扱説明書] (Instruction Manual).
Also, you can use the “Instruction Manual application” (English version) on the 
product to check operational procedures.
On the home screen, “Apps Sheet” → [Basic Manual] after switching the 
display language to English (▶P. 15).
 • To use the application for the first time, you need to download and install it 
by following on-screen instructions.
1
Cell Phone Etiquette
 ■ Use of cell phones is not allowed in the following 
places!
 • Do not listen to music or watch videos/TV while driving a car or riding a 
motorbike or bicycle. Use of a cell phone while driving a car or riding a 
motorbike is prohibited by law. (Use of a cell phone while riding a bicycle 
may be punishable by some regulations.) Be attentive to traffic around you 
while walking. Not being able to hear surroundings or looking only at the 
display may cause a traffic accident. Be careful especially at train crossings, 
on station platforms, and at crosswalks.
 • Since using the product on airplanes is restricted, follow the instructions 
given by the respective airlines.
 ■ Be considerate of people around you
 • Do not make calls in theaters, museums, libraries, and other similar places. 
Turn power off or turn on manner mode so as not to disturb others around 
you with your ringtones.
 • Do not use the cell phone outside in town where you might hinder other 
pedestrians.
 • Viewing a cell phone screen while walking is a serious hazard. Do not 
suddenly stop to talk on/operate the cell phone or do so while walking.
 • Move to areas where you will not inconvenience others on bullet trains, in 
hotel lobbies, etc.
 • Refrain from talking in a loud voice.
 • Check whether sound from earphones, etc. is audible when near others on a 
train.
 • Obtain the permission of other people before you take their photos with the 
cell phone’s camera.
 • Some people close to you in crowded places such as packed trains may be 
using a cardiac pacemaker. Turn on “Airplane mode” or turn the cell phone 
off in such places.
 • Abide by the rules of hospitals and other medical institutions where it is 
forbidden to use or carry cell phones.
Using au Disaster Countermeasure 
Application
au Disaster Countermeasure is an application in which you can use Disaster 
Message Board, Emergency Rapid Mail (Earthquake Early Warning, Disaster 
and Evacuation Information, and Tsunami Warning), Disaster Voice Messaging 
Service and Disaster Information.
1  On the home screen, “Apps Sheet” → [au災害対策] (au 
Disaster Countermeasure).
The au Disaster Countermeasure menu is displayed.
When the terms of service screen or initial settings screen is displayed, 
check the contents and follow the on-screen instructions.
 ■ Using Disaster Message Board
Disaster Message Board is a service to enable customers in disaster areas to 
register their safety information via LTE NET when large-scale disasters, such 
as an earthquake whose Japan seismic scale is approximately 6-lower or 
more, occur. The registered safety information can be checked by customers 
using au phones, and also from other carriers’ cell phones, PCs, etc.
For details, refer to “Disaster Message Board Service” on the au homepage.
1  From the au Disaster Countermeasure menu, [災害用伝言板] 
(Disaster Message Board).
Follow the on-screen instructions for registration/confirmation.
 ◎ To register the safety information, an e-mail address (~ezweb.ne.jp) is 
required. Set the e-mail address in advance.
 ◎ Deletion of the safety information and configurations for Safety 
Notification Mail are not available during wireless LAN (Wi-Fi®) 
connection.
 ◎ The Company does not guarantee the quality of this service. The 
Company, regardless of the cause, shall not be liable for any problems 
related to registration of safety information due to the concentration of 
access to this service or equipment errors, any loss due to the damage, 
ruination, etc. of safety information or any loss arising from registered 
safety information.
2
 ■ Using Emergency Rapid Mail
Emergency Rapid Mail is a service to collectively deliver Earthquake Early 
Warning and Tsunami Warning provided by the Japan Meteorological Agency, 
and Disaster and Evacuation Information provided by the national government 
or the local governments to au phones in the specified areas.
 • At the time of purchase, receiving setting of Emergency Rapid Mail 
(Earthquake Early Warning, and Disaster and Evacuation Information) is set 
to “受信する” (Receive). You can receive Tsunami Warning by setting 災害・
避難情報 (Disaster and Evacuation Information).
When receiving Earthquake Early Warning, secure your safety and act 
composedly according to the surrounding situations.
When receiving Tsunami Warning, leave sea coasts immediately and 
evacuate to safe places such as hills and strongly-built tall buildings.
1  From the au Disaster Countermeasure menu, [緊急速報メー
ル] (Emergency Rapid Mail).
The inbox is displayed.
Select a mail to check to display the details of the mail.
削除 (Delete)
設定 (Settings) 緊急地震速報 (Earthquake Early Warning)
Delete received mails.
 • 受信設定 (Receive setting)  
Set whether to receive Earthquake Early Warning.
 • Tap [受信する] (Receive)/[受信しない] (Not 
receive) → [OK].
 • 音量 (Volume)  
Set the volume of the receiving sound.
 • マナー時の鳴動 (Linkage to the manner mode)  
Set whether to make the product ring at the time of 
reception while the manner mode is applied.
 • バイブ (Vibrator)  
Set whether to activate the vibrator at the time of 
reception.
 • 受信音/バイブ確認 (Check receiving sound/
vibrator)  
Play back and check set volume/vibrator.
災害・避難情報 (Disaster and Evacuation 
Information)
 • 受信設定 (Receive setting)  
Set whether to receive Disaster and Evacuation 
Information and Tsunami Warnings.
 • Tap [受信する] (Receive)/[受信しない] (Not 
receive) → [OK].
 • 音量 (Volume)  
Set the volume of the receiving sound.
 • マナー時の鳴動 (Linkage to the manner mode)  
Set whether to make the product ring at the time of 
reception while the manner mode is applied.
 • バイブ (Vibrator)  
Set whether to activate the vibrator at the time of 
reception.
 • 受信音/バイブ確認 (Check receiving sound/
vibrator)  
Play back and check set volume/vibrator.
 ◎ This service is available only in Japan (Not available overseas).
 ◎ Emergency Rapid Mail is free of both information charges and 
communication charges.
 ◎ Emergency Rapid Mail cannot be received while the power is turned off.
 ◎ Emergency Rapid Mail may not be received when you are in a place 
where the signal cannot be received (e.g. tunnels and basements) or the 
signal is weak, even within the service area.
 ◎ Emergency Rapid Mail which failed to be received will not be able to be 
received again.
 ◎ When you receive Emergency Rapid Mail, you will be notified by the 
dedicated alarm tone and the vibrator. The alarm tone cannot be 
changed.
*  When you receive Earthquake Early Warning, you will be notified by the alarm 
tone, voice (“地震です” (Jishin-desu)) meaning that an earthquake has 
occurred and the vibrator.
 ◎ The alarm tone does not ring if Emergency Rapid Mail is received during 
a call.
 ◎ Information intended for the areas of other than your present location 
may be received.
 ◎ As for this service, the Company shall not be liable for any damage 
incurred on the users resulted from failure or delay of information delivery 
due to communication disturbance or system failure, contents of the 
information or other problems that are not supposed to be blamed on the 
Company.
3
 ◎ For details on Earthquake Early Warning and Tsunami Warning provided 
by the Japan Meteorological Agency, refer to the agency’s homepage. 
(http://www.jma.go.jp/jma/indexe.html)
Earthquake Early Warning
 ◎ Earthquake Early Warning notifies areas where a strong shaking (Japan 
seismic scale 4 or more) is expected when an earthquake whose 
maximum Japan seismic scale is predicted of 5-lower or more has been 
detected.
 ◎ This service detects an earthquake (P-wave, preliminary tremors) near 
the seismic center immediately after the earthquake occurs and 
automatically calculates its location, scale and predicted strength of the 
shaking. After that, you will be notified of the earthquake as soon as 
possible within a few seconds to dozens of seconds before a strong 
shaking from the earthquake (S-wave, principal shock) occurs.
 ◎ In the vicinity of the seismic center, a strong shaking may reach you 
before Earthquake Early Warning.
 ◎ The Earthquake Early Warning distribution system provided by this 
service is different from that provided by TV, radio and other 
communication media and thus the arriving time of Earthquake Early 
Warning may be different among those media.
Tsunami Warning
 ◎ Tsunami Warning notifies areas including target sea coasts of Major 
Tsunami Warning and Tsunami Warning provided by the Japan 
Meteorological Agency.
Disaster and Evacuation Information
 ◎ Disaster and Evacuation Information notifies information related to the 
safety of citizens, such as evacuation advisories, evacuation orders or 
various alarms delivered by the national government or the local 
governments.
 ■ Using Disaster Voice Messaging Service
Disaster Voice Messaging Service is a service to record voices with a 
smartphone and deliver them as a voice message to people to whom you 
want to deliver the information that you are safe when large-scale disasters 
occur.
1  From the au Disaster Countermeasure menu, [災害用音声お
届けサービス] (Disaster Voice Messaging Service).
Follow the on-screen instructions.
 ◎ To use this service via Wi-Fi®, making initial settings via 4G (LTE/WiMAX 
2+) networks is required.
 ◎ Voice messages can be recorded for up to 30 seconds.
 ◎ Voice messages can be exchanged among au phones as well as other 
carriers’ cell phones and PHS devices.
 ◎ Voices may not be heard when the media sound volume is set to low.
 ◎ When no free space is left on the internal memory, voice messages may 
not be saved or played.
 ◎ Some cell phones cannot receive voice messages. For details, refer to 
the au homepage.
 ■ Using Disaster Information
You can check disaster information, histories of Disaster and Evacuation 
Information delivered by the local governments, etc.
1  From the au Disaster Countermeasure menu, [災害関連情報] 
(Disaster Information).
Select an item to check.
4
Illustrations and Descriptions in This 
Manual
 ■ Note on Key Illustrations
In this manual, the key illustrations are simplified as shown below.
f
u
d
 ■ Description of Operations for Selecting Item/Icon/Key 
etc.
In this manual, operation procedures are described as below.
Description
Explanation
On the home screen, 
“Apps Sheet” → 
[Phone] → Enter “141” 
→ [Call].
f (hold down for at 
least 2 seconds).
*  Tapping is to select a key or icon displayed on the screen by lightly tapping it with 
Slide/flick the Feel Home screen to switch to the 
Apps Sheet, and then tap “
Continue by tapping “
and finally “
Hold f down for at least 2 seconds.
 Phone”.
”, and “
”, 
”, “
”.
your finger.
 ■ Notes on Illustrations/Screenshots
Screenshots and operations in this manual are based on the product with an 
au Nano IC Card 04 installed. Screenshots may differ from actual screen. 
Portions of the screen are sometimes omitted.
In this manual, part of the screen 
such as icons are omitted.
Actual screen
In this manual
 ◎ Explanations of this manual are based on the case when the color of the 
main unit is “Green” as an example.
 ◎ Explanations of this manual are based on the case when the product is 
held vertically. If you hold it horizontally, menu items/icons/on-screen keys 
etc. may be different.
 ◎ Descriptions in this manual are based on operation in Feel Home. 
Operations may be different if home applications have been changed (by 
using “Home applications”, etc.).
 ◎ Menu items, layers and icons described in this manual may be different 
according to functions being used and conditions.
 ◎ In this manual, “microSD™ memory card (commercially available)”, 
“microSDHC™ memory card (commercially available)” and 
“microSDXC™ memory card (commercially available)” are abbreviated 
as “microSD memory card” or “microSD”.
 ◎ All of the indicated amounts exclude tax unless otherwise specified.
5
Names and Functions of Parts
 ■ Front/Left Side/Right Side
①
②
③
④
⑤
⑥
⑦
⑧
⑨
⑩
③
① Strap eyelet
② External connection jack
  Use when connecting the common AC adapter 05 (sold separately), the 
microUSB cable 01 (sold separately), USB cable for peripherals 
(commercially available), etc. to the product.
  When you connect the common AC adapter 05 (sold separately), the 
microUSB cable 01 (sold separately), etc. to the product, some applications 
may not function properly since the geomagnetic sensor is affected by the 
magnetism of connected devices. Use the product after removing the 
cable.
③ Grip sensor
  By setting “Grip magic”, holding the product (touch the sensor areas on 
both sides at the same time) turns the screen on or minimizes the volume 
and makes the product vibrate when a call is arriving or for an incoming 
call or notification.
 • Even if you release your hand from the sensor areas, the screen is not 
turned off immediately.
④ Proximity sensor/Light sensor
  Proximity sensor prevents inadvertent operations of the touch panel during 
a call.
  Light sensor detects the ambient brightness and adjusts the brightness of 
display.
⑤ Earpiece (Receiver) / Microphone
⑥ Display (Touch panel)
⑦ In camera lens
⑧ Charging/Incoming indicator
⑨ f Power key
  Turn the screen on/off.
  Hold it down to turn on/off the power, set the manner mode, etc.
⑩ ud Volume up/down key
  Adjust the volume.
  Hold down u on the Welcome Sheet (Lock Screen) to turn on the mobile 
light.
  Hold down d on the home screen or Welcome Sheet (Lock Screen) to set/
disable the manner mode.
6
 ■ Back/Top and Bottom
⑯
⑪
⑫
⑬
⑭
⑮
⑬
⑳
㉑
㉒
㉓
㉔
㉕
㉖
⑬
⑰
⑱
⑲
⑪ Internal antenna
⑫ Microphone
⑬ Wi-Fi®/Bluetooth®/GPS antennas
⑭ Mobile light
⑮ & mark
  Hold it over a reader/writer when using Osaifu-Keitai®/NFC.
⑯ Internal TV antenna
⑰ Infrared port
⑱ Out camera lens
⑲ Air vent
  For maintaining performance.
⑳ microSD memory card slot
� au Nano IC Card 04 tray slot
� IMEI tray
  Allows you to confirm the product’s IMEI.
� au Nano IC Card 04/microSD memory card cover
� Earphone/Microphone jack
  Connect a SHARP TV antenna cable 01 here to use TV (viewing/recording)  
(▶P. 8).
� Mouthpiece (Microphone)
� Speaker
 ◎ The back cover of the product cannot be removed. Removing it forcibly 
may cause damage or a fault.
 ◎ The battery is built into the product, and cannot be removed by the 
customer. To force the power off, refer to “Turning the Power Off Forcibly” 
(▶P. 14).
Proximity sensor/light sensor, earpiece (receiver), mouthpiece 
(microphone), speaker, microphone, air vent
 ◎ Placing stickers, etc. over proximity sensor/light sensor may prevent the 
product from operating properly.
 ◎ Covering earpiece (receiver), mouthpiece (microphone), speaker, 
microphone, or air vent with fingers, etc. may hinder product 
performance.
Grip sensor
 ◎ The sensor may not work properly and prevent you from using Grip 
magic in the following cases. This may also cause malfunction.
 • Operation with gloved hands
 • Operation while the product is equipped with a case, cover, etc.*
 • Operation while the product is wet
 • Operation while a metallic object touches the sensor
 • When you put a case or cover on/off the product with Grip magic set to 
“ON”.
*  Depending on the case or cover, you may be able to use Grip sensor with the 
product equipped with it. Set “Putting cover setting” to “Covered” after 
equipping the product with the case or cover.
Internal TV antenna, internal antenna, Wi-Fi®/Bluetooth®/GPS antennas
 ◎ Antennas are built into the product. Do not cover with hand during calls 
or data communication. Doing so may affect call/communication quality.
7