DELL笔记本电脑-Inspiron 5000说明书.pdf

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Safety Instructions

When Using Your Computer

Ergonomic Computing Habits

When Removing or Installing Memory Modules

Protecting Against Electrostatic Discharge

Preface

About This Guide

Warranty and Return Policy Information

Other Documents You May Need

Notational Conventions

Notes, Notices, and Cautions

Typographical Conventions

Contents

Chapter 1

Options and Upgrades

Available Options and Upgrades

Using Drives in the Media Bay

Swapping Media Bay Devices

Swapping Devices While the Computer Is Turned Off

Swapping Devices Using Softex BayManager

Installing an Internal Hard-Disk Drive

Returning a Hard-Disk Drive to Dell

Installing Memory Modules

Connecting Other External Devices

Using a Port Replicator

Chapter 2

Troubleshooting

Checking the Basics

Check Connections

Evaluate Environmental Factors

Check the Electrical Power Source

Running the Dell Diagnostics

Start the Dell Diagnostics

Dell Diagnostics Main Screen

Confirm the System Configuration Information

Use the Dell Diagnostics Help Menu

Keys

Device Group

Device

Test

Versions

Exit the Dell Diagnostics

Troubleshooting Procedures

Restart Your Computer

Dry Out a Wet Computer

Test a Dropped or Damaged Computer

Recover From a Program That Is Not Responding

Restart a Computer That Is Not Responding

Resolve Audio Problems

Resolve CD-ROM or DVD-ROM Drive Problems

Resolve Diskette Drive Problems

Resolve Display Problems

Resolve External Monitor Problems

Resolve External Keyboard Problems

Resolve Hard-Disk Drive Problems

Resolve Hardware Conflicts

Resolve Infrared Port Problems

Resolve Memory Problems

Resolve Modem, Fax, and Internet Connection Problems

Resolve PC Card Problems

Resolve Software Problems

Install and Configure Software

Resolve Touch Pad and Mouse Problems

Resolve Television Problems

Check the Television Type Setting

Check the System Setup Program Settings

Chapter 3

Installing System Software

Installing the Windows 98 Operating System

Recreating the Hibernate (Save-to-Disk Suspend)File (Windows 98)

Boot Your Computer With the System Software CD

Delete the Hibernate File

Create the Hibernate File

Enable Hibernate Support

View the Hibernate File Information

Installing Drivers and Utilities for Windows 98

Install the Audio Driver (Windows 98)

Install the Video Driver (Windows 98)

Install the Touch Pad Driver (Windows 98)

Install Softex BayManager (Windows 98)

Install the Internal Modem Driver (Windows 98) (Optional)

Install the Software DVD Decoder (Windows 98) (Optional)

Configuring the Television Control Panel Setting

Setting and Changing the DVD-ROM Drive Region Code

Install the Intel® SpeedStep™ Utility (Windows 98) (Optional)

Installing Drivers and Utilities for Windows2000

Install the Audio Driver (Windows 2000)

Install the Video Driver (Windows 2000)

Install the Touch Pad Driver (Windows 2000)

Install the Software DVD Decoder (Windows 2000) (Optional)

Setting and Changing the DVD-ROM Drive Region Code

Install the Intel SpeedStep Utility (Windows 2000) (Optional)

Install the System Help From the System Software CD

Download the System Help From the Dell Support WebSite

Updating Drivers and Utilities

Chapter 4

Getting Help

Technical Assistance

Help Tools

World Wide Web

AutoTech Service

TechFax Service

Automated Order-Status System

Technical Support Service

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Dell Contact Numbers

Appendix A

Technical Specifications

Appendix B

Using the System Setup Program

Accessing the System Setup Program

Navigating Through the System Setup Program

Main Menu

System Devices Menu

Security Menu

Power Menu

Boot Menu

Exit Menu

Appendix C

System Messages

Appendix D

Regulatory Notices

FCC Notices (U.S. Only)

Class A

Class B

Modem Regulatory Information

Fax Branding

IC Notice (Canada Only)

Modem Regulatory Information

CTR21 Declaration

New Zealand Telecom Warnings

General

Important Notice

CE Notice (European Union)

Battery Disposal

EN 55022 Compliance (Czech Republic Only)

VCCI Notice (Japan Only)

Class A ITE

Class B ITE

Polish Center for Testing and Certification Notice

Wymagania Polskiego Centrum BadaÒ i Certyfikacji

Pozosta³e instrukcje bezpieczeÒstwa

NOM Information (Mexico Only)

Información para NOM (únicamente para México)

Appendix E

Limited Warranty and Return Policy

Three-Year Limited Warranty (U.S. Only)

Coverage During Year One

Coverage During Years Two and Three

General Provisions

Three-Year Limited Warranty (CanadaOnly)

Coverage During Year One

Coverage During Years Two and Three

General Provisions

One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Guarantee

Exclusions

Making a Claim

Limitation and Statutory Rights

“Total Satisfaction” Return Policy (U.S. and Canada Only)

Macrovision Product Notice

Index

Dell Information Development

3959ubk1.book Page 3 Monday, March 20, 2000 4:52 PM Dell™ Inspiron™ 5000 REFERENCE AND TROUBLESHOOTING GUIDE www.dell.com support.dell.com ™

3959ubk1.book Page 4 Monday, March 20, 2000 4:52 PM ____________________ Information in this document is subject to change without notice. © 1999–2000 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellWare, and Inspiron are trademarks of Dell Computer Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and SpeedStep is a trademark of Intel Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. April 2000 P/N 3959U Rev. A01

3959ubk1.book Page v Monday, March 20, 2000 4:52 PM Safety Instructions Use the following safety guidelines to help protect your computer from potential dam- age and to help ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safety guidelines: Do not attempt to service the computer yourself. Always follow installation instructions closely. Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns. Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on. Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case. Do not use your computer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement. Do not push objects into air vents or openings of your computer. Doing so can cause fire or electric shock by shorting out interior components. Use only the AC adapter and batteries that are approved for use with this com- puter as indicated in this document. Use of another type of battery pack or AC adapter may risk fire or explosion. Before you connect the computer to a power source, ensure that the voltage rat- ing of the AC adapter matches that of the available power source: — 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as South Korea and Taiwan — 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan — 230 V/50 Hz in most of Europe, the Middle East, and the Far East v

3959ubk1.book Page vi Monday, March 20, 2000 4:52 PM To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs. If you use an extension cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable. To remove power from the computer, turn it off, remove the battery pack, and dis- connect the AC adapter from the electrical outlet. If your computer includes an integrated or optional (PC Card) modem, disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line. To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation. Do not dispose of battery packs in a fire. They may explode. Check with local authorities for disposal instructions. When setting up the computer for work, place it on a level surface. When traveling, do not check the computer as baggage. You can put your com- puter through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer. When traveling with the hard-disk drive removed from the computer, wrap the drive in a nonconducting material, such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You can put the hard-disk drive through an X-ray security machine, but never put the drive through a metal detector. When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks. Protect your computer, battery, and hard-disk drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight. When you move your computer between environments with very different tem- perature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer. NOTICE: When taking the computer from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the computer to acclimate to room tempera- ture before turning on power. vi

3959ubk1.book Page vii Monday, March 20, 2000 4:52 PM When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned. Handle components with care. Hold a component such as a memory module by its edges, not its pins. When removing a memory module from the system board or disconnecting a peripheral device from the computer, wait 5 seconds after turning off the com- puter before removing the memory module or disconnecting the device to help avoid possible damage to the system board. Before you clean your computer, turn it off, unplug it from its power source, and remove the battery pack(s). Clean your computer with a soft cloth dampened with water rather than with liq- uid or aerosol cleaners. Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display contains grease or some other contaminant, use isopropyl alcohol instead of commercial window cleaner.hese chapters a If your computer gets wet or is damaged, follow the procedures described in Chapter 2, “Troubleshooting Your Computer.” If, after following these proce- dures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 4, “Getting Help,” for the appropriate tele- phone number.) Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: Position your computer directly in front of you as you work. Adjust the tilt of the computer’s display, its contrast and/or brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the cur- tains or blinds on nearby windows) to minimize reflections and glare on the display. When using an external monitor with your computer, set the monitor at a com- fortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes). Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor. Use a chair that provides good lower-back support. vii

3959ubk1.book Page viii Monday, March 20, 2000 4:52 PM Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, trackball, touch pad, or external mouse. Always use the palmrest with the keyboard, touch pad, or trackball. Leave space to rest your hands when using an external mouse. Let your upper arms hang naturally at your sides. Sit erect with your feet resting on the floor and your thighs level. When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair’s height or use a footrest, if necessary, to maintain proper posture. Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do things that use both hands. wrists relaxed and flat arms at desk level computer positioned directly in front of user viii

3959ubk1.book Page ix Monday, March 20, 2000 4:52 PM When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possi- ble damage to the system board. 1. Turn off your computer and any attached peripherals. 2. Disconnect your computer and peripherals from electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecom- munication lines from the computer. 3. Remove the main battery from the Battery Bay and, if necessary, the secondary battery from the media bay. 4. Ground yourself by touching the unpainted metal surface of the I/O panel on the back of the computer. While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components. Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel. As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated. You can also take the following steps to prevent damage from electrostatic discharge (ESD): When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body. When transporting a sensitive component, first place it in an antistatic container or packaging. Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads. ix

3959ubk1.book Page x Monday, March 20, 2000 4:52 PM The following notice may appear throughout this document to remind you of these precautions: NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide. The following notice may appear throughout your Dell documentation to remind you of these precautions: NOTICE: See “Protecting Against Electrostatic Discharge” in your System Information guide. x

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