Contents
Welcome
Your Palm® Pre™ 2 phone
What’s in the box?
Hardware
Print material
Where can I learn more?
Basics
Get to know your phone
Slide out the keyboard
Front view
Keyboard
Touchscreen
Icons in the title bar
Back view
Top view
Bottom view
Set up your phone
Insert the SIM card and set up your phone
Verify your profile
What is a Palm profile?
Charge the battery
Maximizing battery life
Turn the phone on/off
Turn the screen on/off
Turn wireless services off (airplane mode)
Turn wireless services on
Shut down your phone
Use gestures: tap, swipe, drag, flick, pinch
Basic gestures
Scroll gestures
Zoom gestures
Text selection gestures
Drag an item
Delete a list item
Open applications
Open an application in the Launcher
Open an application in Quick Launch
Open an application using Just Type
Work with applications
Go up one level in an app (back gesture)
Display all open applications (Card view)
Move among open applications
Reorder open cards
Close an application
Work with stacked cards
Line up your favorite applications in Quick Launch
Reorder Quick Launch icons
Reorder Launcher icons
Add a Launcher page
Reorder Launcher pages
Rename a Launcher page
Delete a Launcher page
Delete an application
Enter and save information
Use the keyboard
Enter uppercase letters
Enter alternate keyboard characters
Enter passwords
Enter characters from the symbols table
Symbols and accented characters
Enter information in a field
Work with the Text Assist feature
Customize Text Assist settings
Edit the user dictionary
Select items in a list
Cut, copy, and paste information
Use the Copy All or Select All feature
Save information
Use the menus
Open the application menu
Open the connection menu
View and respond to notifications
Respond to a notification
View all your notifications
Reorder notifications and other dashboard items
Create and work with favorites
Manage online accounts
Use the Accounts application to set up an online account
Use the Accounts application to edit or delete an online account
Update the Palm® webOSTM operating system
Respond to a system software notification
Manually check for system updates
Use App Catalog to shop for new applications
Browse applications in App Catalog
Download a free application
Buy an application
Manage applications
Update a downloaded application from a notification
Manually check for application updates
Set up a billing account
Update or delete a billing account
Just Type
Get in touch with a contact
Search the web
Find information in an application on your phone
Create a new item such as a message or memo
Open an application
Use application keywords
Customize Just Type
Copy files and sync your personal data
Copy files between your phone and your computer
Copy files and folders using USB Drive mode
Delete files and folders using USB Drive mode
Copy music, photos, and videos using third-party software
Overview: Get your personal data onto your phone
Transfer data from an old phone
Export data from a desktop organizer on your computer
About the Data Transfer Assistant (DTA)
Get data from an online account in the cloud
Sync your desktop organizer and your phone
Sync directly with your desktop organizer
Sync desktop organizer to Google, and Google to phone
Phone
Make calls
Dial by contact name using Just Type
Dial using the onscreen dial pad
Dial using the keyboard
Dial a favorite
Dial using a speed dial
Dial by contact name in the Phone application
Redial the last number dialed
Dial your national emergency number
Dial from another application
Receive calls
Answer a call
Silence the ringer on an incoming call
Ignore a call
Use voicemail
Set up voicemail
Listen to voicemail messages
Use visual voicemail
Change your voicemail greeting
What can I do during a call?
Manage a call
End a call
Use another application while on a call
Make a second call
Answer a second call (call waiting)
Switch between two calls
Make a conference call
Look up or send a message to a contact
What’s my number?
View your call history
Work with favorites
Create a favorite
View favorite details
Add a phone number to a favorite
Set or change the default number for a favorite
Remove a contact from the favorites list
Save a phone number to Contacts
Use a phone headset
Use a wired headset
Set up and use a Bluetooth® hands-free device
Customize phone settings
Turn contact match display on/off
Turn call forwarding on/off
Turn my caller ID on/off
Turn call waiting on/off
Turn international dialing on/off
Change your voicemail number
Use dialing shortcuts
Lock or unlock the SIM card
Use restricted dialing
Set roaming and data usage preferences
Manually select network settings
Turn TTY/TDD on/off
Use SIM Toolkit
Email, text, multimedia, and instant messaging
Email
How do I send and receive email on my phone?
Merged inboxes in Email
Set up email
Set up email: Microsoft Exchange
Set up email when automatic setup fails
Enter advanced account settings
Turn new email notifications on/off
Change account login settings
Rename an account
Delete an email account
Create and send an email message
Format email text
Add attachments to a message
Save a message as a draft
Receive and read email messages
Open email attachments
Save attachments
Save or share an inline image
Add a contact from an email message
View a contact from an email message
Search for an email message
Reply to a message
Forward a message
Copy messages
Move a message to another folder
Mark a message as read or unread
Flag or unflag a message
Show or hide message header details
Delete a message
Add a signature to outgoing messages
View mail folders
Sort email in a folder
Add an email folder as a favorite
Set email preferences
Reorder accounts
Reply to meeting invitations
Send email messages from within another application
Messaging
What kinds of messages can I send and receive?
Work with conversations
Switch between messaging accounts in a conversation
Dial a number from a conversation
Switch between Conversations view and Buddies view
Create and send a text or multimedia message
Use emoticons in a message
Receive and view text and multimedia messages
Add a contact from a text or multimedia message
Forward a message
Copy messages
View a contact’s information from a message
Dial a number from a message
Delete a message
Delete a conversation
Block a message sender
Set up an instant messaging (IM) account
Sign in to an IM account
Sign out of an IM account
Send and receive IM messages
Add a buddy
Receive a buddy request
Show/hide buddies in a group
Delete a buddy
Change your online status
Change your custom message
Change your IM account username and password
Delete an IM account
Turn messaging notifications on or off
Contacts, Calendar, and other personal information
Contacts
How do I add names and other info into Contacts?
Linked contacts
Use Contacts for the first time
Create a contact
Find a contact
View, edit, or delete contact information
Copy a contact to the SIM card
Add a photo to a contact
Add a ringtone to a contact
Assign a speed dial to a contact
Assign a reminder message to a contact
Create a favorite
Remove a contact from favorites
Link a contact
Unlink a contact
Add a contact entry to the Launcher
Get in touch with a contact
Delete a contact
Customize Contacts
Manually synchronize Contacts with your online accounts
Stop synchronization of Contacts with an online account
Send contacts
Receive vCards
Calendar
How do I get events into Calendar?
Layered calendars
Use Calendar for the first time
Create an event
Enter the event location
Schedule a repeating event
Add an alarm to an event
Customize event notification sounds
Add a note to an event
Create an all-day (untimed) event
Change the Calendar display
Move around in Calendar
Quickly glimpse your schedule
Delete an event
Respond to an event reminder
View meeting participants
Customize Calendar
Manually synchronize Calendar with your online accounts
Stop synchronization of Calendar with an online account
Tasks
Create a task list
Create a task
Set task priority, due date, and other details
Check off a task
View tasks that are due today
Rename a task
Sort a task list
Reorder your tasks
Set due dates for all tasks in a list
Mark all tasks in a list completed/incomplete
Hide or delete all completed tasks in a list
Delete a task or a task list
Memos
Create a memo
Find a memo
Edit a memo
Change the color of a memo
Delete a memo
Email a memo
Clock
Manage Clock
Set an alarm
Cancel an alarm
Change the alarm volume
Delete an alarm
Calculator
Perform calculations
Calculator buttons
Facebook
Install Facebook
Update your status
Comment on a friend’s news item or photo
View your friends’ information
View notifications in Facebook
Send and reply to messages
Phone a friend or send email
View your profile
Upload a photo
Work with photos you uploaded
View events and birthdays in your Facebook calendar
Customize Facebook
Facebook beta program
Photos, videos, and music
Camera
Take a picture
Review pictures
Photos
Look at pictures
Organize your pictures into albums
Look at photos in a slideshow
Add a picture to a contact
Save a picture as wallpaper
Share a picture
Upload a picture to the web
Set up an online pictures account on your phone
Delete an online pictures account
Delete a picture
Videos
Record a video
Edit videos you recorded
Upload or share videos you recorded
Watch a video
Use video playback controls
Delete a video
YouTube
Watch a YouTube video
Use video playback controls
Find related videos
Share a video
Music
Get music onto your phone
Listen to music
Use music playback controls
Return to the Now Playing display from anywhere in the Music app
Switch the Now Playing display
Search for related songs or content
Change the order of items in the Now Playing list
Remove a song from the Now Playing list
Delete a song
Amazon MP3
Search for a specific song, album, or artist
Browse songs, albums, artists, or genres
View artist information
View album information and buy an album
Preview and buy a song
View and work with downloaded items
Web and wireless connections
Wi-Fi
What is a Wi-Fi connection?
Why use a Wi-Fi connection?
Are there different kinds of Wi-Fi networks?
Turn Wi-Fi on/off
Connect to a new open network
Connect to a new secure network
Connect to a previously used network
Disconnect from a network
Put Wi-Fi to sleep when the screen is off
Customize connection settings
Palm mobile hotspot
What is Palm mobile hotspot?
Secure hotspots and open hotspots
Install Palm mobile hotspot
Create a secure hotspot
Create an open hotspot
Use Palm mobile hotspot
Change your secure passphrase
View information about connected devices
VPN
What is VPN?
Add a VPNC VPN profile
Add a Cisco AnyConnect VPN profile
Connect to a profile
View statistics for a connected profile
Disconnect from a profile
Edit a profile
Delete a profile
Location Services
Manage location information passed to websites
Manage location information passed to applications
Web
Go to a website
Go to a website using search
Open another browser
Navigate a web page
Add a web page to the Launcher
Create a bookmark
Open a bookmarked page
Edit, reorder, or delete a bookmark
Return to previously viewed web pages
Use links on a web page
Copy a picture from a web page
Download files from the web
Customize web browser settings
Google Maps
Bluetooth® wireless technology
What is Bluetooth® wireless technology?
Turn the Bluetooth feature on/off
Make a pairing request to another device
Accept a pairing request from another device
Connect with a paired device
Forward contact phone numbers or text messages to a car kit
Disconnect from a device
Delete a device
Rename a device
Use your phone as a modem
Documents
Quickoffice® mobile office software
Set up a Quickoffice account
Open a file
Change the text display size in a Word document or Excel® spreadsheet
Save a file with a new name
Share a file
View cell content in a spreadsheet
Scroll rows or columns in a spreadsheet
Switch among sheets in a spreadsheet
Resize columns in a spreadsheet
Switch among slides in a PowerPoint® slideshow
Zoom into and pan a slide
Update Quickoffice software
Add, edit, or delete an online account in Quickoffice
PDF View
Open a file
Move around in a file
Change the text display size
Find text in a file
Save a file with a new name
Share a file
View bookmarks
Preferences
Backup
What is a Palm profile?
How Backup works
What information is backed up?
Manually back up information to your Palm profile
Erase Palm profile information from the server
Remotely erase Palm profile information from your phone
Update your Palm profile settings
Date & Time
Device Info
View system information
Rename your phone
Restart your phone
Erase data and reset your phone
About the full erase options
Run Quick Tests
Run Interactive Tests
Change default applications
Use Certificate Manager
Install a certificate from USB drive storage
Install a certificate from an email attachment
View certificate details
Delete a certificate
Regional Settings
Language
Formats
Screen & Lock
Change screen brightness
Set the interval for turning the screen off automatically
Change your wallpaper
Turn advanced gestures on/off
Set options for unlocking the screen
Change your Secure Unlock password
Get notifications when the screen is locked or off
Sounds & Ringtones
Manage system sounds and notifications
Select the ringtone for incoming calls
Select a song as a ringtone
Download a ringtone
Troubleshooting
6Ts: Six ways to get your Palm® Pre™ 2 phone working again
Introduction
T1. Throw all open applications off the top of the screen
T2. Turn your phone completely off and on
T3. Triple-toggle to restart
T4. Top off the battery
T5. Take out the battery
T6. Connect your phone to your computer and reinstall webOS software
For users of other Palm® devices
I want to transfer my data from my computer
Battery
I can’t charge the battery
I need to replace the battery
I inserted or removed the SIM card without taking out the battery—now I can’t connect to the network.
I can’t get my screen to turn on after removing and replacing the battery
I can't get the back cover off
I can’t get the back cover on
Screen and performance
The screen appears blank
An application is not responding to taps
Applications are running slowly
My gestures in the gesture area aren’t working
There are small icons in the lower-right corner of the screen
Phone
Signal strength is weak
My phone doesn’t connect to the mobile network
I see five bars in the signal-strength icon, but I still can’t connect to the network
The person on the other end of the line hears an echo
I hear my own voice echo
My voice is too quiet on the other end
I hear static or interference
My phone seems to turn off by itself
I am working with a support agent and need to find my IMEI number
My visual voicemail list isn’t showing new messages
Hands-free devices
I can’t make or receive calls using a Bluetooth® hands-free device
I lost the connection between my phone and my Bluetooth headset
I hear static or interference when using my hands-free device
Some features of my hands-free device don’t work with my phone
Synchronization
What is synchronization?
How do I set up synchronization with an online account?
I don’t want to sync calendar or contact information with my online account—just email
I want to sync with Outlook or Palm Desktop software on my computer
I have an Exchange account at work, but my data is not being downloaded to my phone
I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server
A notification tells me that ActiveSync encountered a problem on the server
A notification tells me that there is not enough free memory to synchronize
A notification tells me that the server could not be reached
A notification tells me that ActiveSync encountered a problem with [item type] [item name]
Sending and receiving data in Email, Messaging, and Web
I can’t tell if data services are available
Email
I have problems using my account
I have problems sending and receiving email
I have problems sending email (IMAP and POP accounts)
After I receive messages, older messages disappear from my Inbox
Messaging
I can’t send or receive text or multimedia messages
I want to send a video in a multimedia message, but do not see it on the list of items I can attach
Wi-Fi
I am trying to connect my phone to my Wi-Fi network and need to find the phone’s MAC address
Web
My phone won’t connect to the Internet
I can’t access a page
An image or map is too small on my screen
A secure site refuses to permit a transaction
Calendar and Contacts
I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results
Camera
Photos, Videos, and Music
I cannot see the album art for my music files or the thumbnail images for my videos
Amazon MP3
I bought a song from Amazon MP3, but it isn’t showing up on my phone
Transferring information from your computer
I bought a song through Amazon MP3 and want to transfer it to my computer
I copied files from my computer, but I can’t see or play them on my phone
When I open the drive folder representing my phone from my computer, I see subfolders. Do I need to move my files into these folders?
I can’t find the Media Sync button
Backing up and restoring data
I need to reset my phone but don’t understand the difference among the erase options
How do I get my data back after a full or partial erase?
I want to do a full erase, but the screen is cracked or doesn’t respond to taps
My bookmarks were restored, but the thumbnail icon is not displaying
Updates
I dismissed a system update notification, and now I don’t know how to get the update on my phone
My phone froze while I was downloading or installing a system update
Transferring information from another Palm® webOS™ platform phone
I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode
Third-party applications
Getting more help
Making room on your phone
Glossary of Terms
Online accounts available for Palm® webOS™ phones
Specifications
Regulatory and Safety Information
Index
Numerics
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z