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The FinTech Book
Contents
Preface
About the Editors
Acknowledgements
1. Introduction
Banking and the E-Book Moment
The Shifting Financial Landscape
An Unfinished Revolution
The Challenge to the Banks
The Utilities Risk
The Future for the Banking Sector
Why We’re so Excited About FinTech
How Did it all Begin?
More than a Fuss: What Does FinTech Bring?
FinTech in the Developing World: Starting from Scratch
Banks, Beware!
Disrupted, Reimagined
Current Trends in Financial Technology
Regulation Supporting the FinTech Sector
Wearables, Foreign Exchange (FX), Bitcoin, and Blockchain Trends
2. FinTech Themes
Banks Need to Think Collaboration Rather Than Competition
Global Compliance is Key
FinTechs Must Understand Each Local Regulatory Stack!
The United States: A Single Market with Complex, Multi-level Regulations
Europe: Still Complex but with Some Harmonized Regulations
Asia: Remains Very Fragmented
Payment Services are Globally Regulated
Local and Global Compliance – Make, Buy, or Partner?
Lending (Capital) in the 21st Century
Data and New Technologies are the Key to Unlocking Credit Globally
Lowering Costs, Increasing Transaction Frequency
Change is Coming, Past a Bank Near You
The Next Big Innovation in FinTech – Identity
If it Ain’t Broke, Don’t Fix it, Right?
Social Login
Twitter Digits
Apple Touch ID
Trulio
Tech Giants Becoming Non-Bank Banks
Design is No Longer an Option – User Experience (UX) in FinTech
UX DESIGN = Big Bucks
A Definition for UX
UX and FinTech
An Example: Password Fatigue
Seven Guidelines
Conclusion
3. FinTech Hubs
Nurturing New FinTech Communities
Lessons from a Leader
Location, Location, Location
La (French) FinTech Connection
France’s International Centre of Excellence in Science and Technology
France’s Entrepreneurial, Investment, and Tax Environments
France’s Regulatory Environment for Innovative Financial Services
France’s Strategic Business and Geographic Positioning
France’s FinTech Start‐ups Association
The Journey Towards an Integrated FinTech Ecosystem – The Netherlands
Netherlands in 2014
Seizing the Opportunity
The First Step
Early Choices
Business Model
Governmental Relations
Execution Challenge
International Relevance
Luxembourg, a Future FinTech Hub?
Vienna as the No. 1 FinTech Hub in Mobile Payments?
Specific Starting Basis for Mobile Payments
What Does this Mean for FinTech Start‐ups?
Local FinTech‐related Venture Capital Environment
Conclusion: Unlocking the Potential
India’s FinTech Ecosystem
Innovation Areas
A Collective Hub
Singapore, the FinTech Hub for Southeast Asia
Drivers of FinTech in Singapore
Singapore’s FinTech Ecosystem
Success Stories
Conclusion
4. Emerging Markets and Social Impact
FinTech – The Not So Little Engine That Can
Why Am I Not Gonna Be Able to Enter a Bank?
Supply‐side Factors
Demand Factors
The Rise of the Rest in FinTech
The Magic Cake
What Goes Around Comes Around
There is Something New Under the Sun
What is Really Happening?
Conclusion
Smartphones, FinTech, and Education – Helping the Unbanked Reach Financial Inclusion
Enhancing User Experience
New Product Development
Education: Power to the People through Financial Literacy
The Road Ahead
The Social Impact of FinTech in Nigeria
Consumer Safety and Security
Contributions to State Monetary Policies
Support for Small Business and Entrepreneurs
Business as Usual is a Thing of the Past
India and the Pyramid of Opportunity
5. FinTech Solutions
Rewiring the Deal – The Path Forward for B2B Supply Chains
Complex Commerce
The Payment Problem
A Broken System
Dynamic Payments
Payments and Point of Sales (POS) Innovation
The Three Pillars of a Financial Transaction
Customer
Bank
Merchants
Building Blocks of the New Bank
POS as the Preferred Touch-point
Data
B2B2C Automated Personalization SaaS for Merchants and Consumers
Predictive Algorithms – Building Innovative Online Banking Solutions
Background
Private Customer Cash Flow Forecasts
Research and Testing
Thoughts on Business and Integration
Applying Predictive Analytics to SMEs
Conclusions
Big Data is the Cornerstone of Regulatory Compliance Systems
In Banks, Big Data Implementation Has Been too Slow
Could “Internet Big Data” Have Been Directly Applied to Banks?
How Can Real‐time and Consistent Data be Obtained from Big Data Technology?
Big Data Technology is the Best Technology to Implement Compliance Systems
Lack of Flexibility
Enhance Traditional Approaches
Successful Project Implementation
Intermediate Components are Needed
Use an Open System
End‐to‐end Project Implementation
FinTech Solutions in Complex Contracts Optimization
Behavioural Biometrics – A New Era of Security
A Complex Balancing Act
Behavioural Biometrics
Security and Usability
Pragmatism and Perception
Ultra-Fast Text Analytics in Trading Strategies
Real‐time Impact
The News Impact Triangle
Automatic Text Analysis Fundamentals
Entity Identification, Wordings, and Indicators
Events and Investment Decisions
Sentiments and Opinion Mining
Applications for Automated Text Analysis
Innovative Technologies in the Financial Market – a Critical View
Regulated Crowd funding Ecosystems
Remittances – International FX Payments at Low Cost
“Digital Natives” and “Digital Immigrants”
The Power of Remittances
Millennial Outreach
The Future of Banking
FinTech Solutions for Small Businesses
Payment Solutions Including Apple Pay
The Payments Ecosystem
Energizer Effects
Privacy
Merchant Adoption
Consumer Adoption
Potential for Data Analytics
Industry Economics
Summary
FinTech Solutions Benefiting other Sectors
FinTech Innovation for Wearables
What is All the Fuss About?
Wearables – A FinTech Solution?
Everything You Always Wanted to Know About Wearables
Endless Possibilities, but Within a Contactless Limit
6. Capital and Investment
Investment and Capital – Back to Basics
The Finance Ladder
Venture Capital – The Basics
B Rounds and Beyond
Growth Capital
Private Equity
When to Go Public?
Building an Investable Platform
Beware of the Taxman
Founder Shares
Management Share Options
Angel Investing – Access to “Smart Money” to Fund the Best FinTech Companies
Crowdfunding and Marketplace (P2P) Lending – Online Capital Marketplaces as New Asset Classes to Access Funding
Disclosure Paradigm as the Basis of Modern Global Capital Markets
The Global Financial Crisis’ Aftermath of Regulations, Penalties, and Loss of Trust
Conduct Risk as a New Core Focus of Financial Regulation and Supervision
Trust and Regulating Rapidly Evolving Online Capital Marketplaces
Professional Education for Advancement of the Online Capital Marketplace Ecosystem
The Digital Investment Space – Spanning from Social Trading to Digital Private Banking – A FinTech Sector Made for Disruption?
Leading the Way with an Investor-led Approach to Crowdfunding
My Robo Advisor was an iPod – Applying the Lessons from Other Sectors to FinTech Disruption
“What is a robo advisor?”
“Is robo technology truly disruptive?”
“How do sustaining and disruptive innovation interact to shape the future of banking?”
“What does this tell us about the fate of wealth management?”
“Will banks be extinct or will they transform?”
Crowdsourced Alpha
The Need for New Data
What is Crowdsourced Alpha?
Example 1: Crowdsourced Earnings Estimates
Example 2: Alpha Capture
Example 3: Financial Bloggers
To Crowdsource a Hedge Fund
Providing Capital and Beyond
The Great Digital Divide
Large‐scale Revamping of Education and Training
Growth Financing and Exit Opportunities
7. Enterprise Innovation
Can Banks Innovate?
Sponsors with Sway
Engaged Stakeholders
Confidence of Customer Buy‐in
Business Case
So, You Think the Innovation Lab is the Answer?
Foundations
People
Methodology
Resources
Governance
Innovation “Consumption”
FinTechs and Banks – Collaboration is Key
Collaborating Makes Sense for Both FinTechs and Banks
Needs for a Collaboration
Different Banks, Different Benefits
Retail Banks
Transaction or Specialized Banks (Including Challenger Banks)
Into the Collaboration – Avoid Frictions
Why Collaborate at All?
Outlook
Partnerships Are the Key to Addressing Financial and Digital Exclusion
The Financial and Digital Inclusion Imperative
About Us
Our Digital Transformation
Our Digital Future
Collaborative Partnerships are the Key to Digital and Financial Inclusion
The Opportunity to Work Together
Corporate Venture Capital – The New Power Broker in the FinTech Innovation Ecosystem
CVC and the Opportunity for the FinTech Ecosystem
Accelerating Open Innovation in FinTech
Setting up for Success
FinTech CVC – Lessons to Live By
The Insurance Opportunity
Distribution
Big Data
New Entrants
A Note on the Digital Insurer
8. More Success Stories
eToro – Building the World’s Largest Social Investment Network
Building the Network
Scaling the Network
Breaking the Banks
Avoka – An Overnight Success, 13 Years in the Making
PIVOT 1 – Customer Experience, not Business Process Management
PIVOT 2 – Mobile, the Game-changer
PIVOT 3 – Cloud Computing Comes of Age
PIVOT 4 – Focus. Focus. Focus
Lessons Learned
Bankable – Banking as a Service
The Next Chapter in Citi’s Story of Innovation
The Onset of FinTech
The Path to Acceleration
Creating the Citi Mobile Challenge
Citi Mobile Challenge Launches in Latin America
Citi Mobile Challenge Travels the World
What’s Next?
FinTech Trends from the Frontline – Building Collaborative Opportunities for Start-ups, Market Infrastructures, and Wholesale Banks
9. Crypto-currencies and Blockchains
FinTech + Digital Currency – Convergence or Collision?
Crypto-currency Meets Digital Finance and Mobile Value Exchange
The Internet of Money: A Radical New Business Model
Digital Asset Management and Value Exchange
Hybrid Digital Finance Platform Convergence
Digital Currencies and Mobile Transactions
M-Pesa – Lessons for Integrated FinTech + Digital Currency Merchant and Consumer Adoption?
Interoperability – The Integration Challenge (and Opportunity)
Blockchain and Crypto-currencies
How Does Digital Currency Work?
Bitcoin 2.0 and Future Trends
Digital Currencies
Asset Registries
Application Stacks
Asset-Centric Technologies
Conclusions
10. The Future of FinTech
How Emerging Technologies Will Change Financial Services
Many Opportunities for FinTech Are Yet to be Explored
Global Insurance Premiums Will Amount to US$800 per capita in 2020
The Future of FinTech Largely Depends on Five Game-changers
Customer Experience (CX)
Fin & Tech Connection
Data Monetization
Crypto-technologies (“Blockchain”)
Adapt (to) Regulation
The Future of Financial Services
The Future of Financing
The Future of Identity
The Future of Money
The Future of Saving and Consumption
The Future of Financial Literacy
Banking on Innovation Through Data
From Financial Product Vendors to Solution Providers
The Data Revolution is Here
So, How Can Banks Best Leverage Their Data Advantage?
The Future of FinTech: A Tripartite Innovation Ecosystem
Why FinTech Banks Will Rule the World
The FinTech Supermarket – The Bank is Dead, Long Live the Bank!
The FinTech Supermarket
Financial Regulation
Millennials
Coming Soon to a Town Near You!
Banks Partnering with FinTech Start-ups to Create an Integrated Customer Experience
Partnering, a Core Competency in the Digital Age, is all about Data
Add Value at the Customer Experience Level
Big Brand plus Start-up Agility is a Winning Combination
The Great Rebundling
Rebundling in Wealth Management
Rebundling in Small and Medium Enterprise (SME) Banking
The Rebundling Phase Has to be Driven from the Top
The Rise of BankTech – The Beauty of a Hybrid Model for Banks
FinTech Impact on Retail Banking – From a Universal Banking Model to Banking Verticalization
FinTech: The Rise of New Generation Banking?
Vertical Segment #1: Transactional Services
Vertical Segment #2: Investing
Vertical Segment #3: Financing
Vertical Segment #4: Cross-software Platforms
Will FinTech Succeed? How Should Banks Respond?
Embracing the Connected API Economy
The API Economy: Helping Financial Services Companies to Build Better Products
The Business Value of APIs
The Rise and Rise of APIs
Everything is Connected to Everything Else
Getting Started
Understanding APIs
The Business Value of APIs for the Financial Services Industry
API Business Models
Drivers of the API Economy
How to Join the API Economy: Start Small, Start Now
Existing Middleware is not the Answer
Banking Like Water
The Middleman Problem
The End of Money
The End of Capitalism?
Robots Take Over
No Apple Bank Around
The Digital Natives Challenge
Banking as a Service
What is Wrong with Water?
Eliminating Friction in Customers’ Financial Lives
Catching Up to the Future
Change the Prism: Solve the Friction First
Rethink Product/Service Development Cycles
Let Someone Else Build It
Anticipate When the Customer Will Need You, and be There
FinTech is the Future Itself
1st Stop: The Survivors
2nd Stop: The Cashless Beggar
3rd Stop: The Self-Pay Store
4th Stop: The Metropolitan Museum of Plastic Cards
Cruising in Office Mode
5th Stop: The Password Memorial
6th Stop: The Global Financial Regulatory Council Headquarters
7th Stop: The FinTech City
A Future Without Money
Challenger Economic Model #1: Power is Money
Challenger Economic Model #2: Hyper Frugality
Challenger Economic Model #3: Reputational Currency
Ethics in FinTech?
List of Contributors
Index
EULA
“Many are familiar with early stage investing. Many are familiar with technology. Many are familiar with disruption and innovation. Yet, few truly understand how different an animal is the financial services industry. Such vectors as regulation, compliance, risk, handling other people’s money, the psychological behaviours around money and capital ensure that our financial services industry is full of quirks and complexities. As such The FinTech Book offers a refreshing take and knowledge expertise, which neophytes as well as experts will be well advised to read.” Pascal Bouvier, Venture Partner, Santander InnoVentures “This first ever crowd-sourced book on the broad FinTech ecosystem is an extremely worthwhile read for anyone trying to understand why and how technology will impact most, if not all, of the financial services industry. It captures and highlights the disruptive forces at play. Start-up FinTech firms across the globe will have a profound impact on the future delivery of services to both institutions and individuals. This book is a terrific compilation of information and prescient thought that should prove useful to both financial services practitioners and users.” R. Todd Ruppert, retired CEO and President of T. Rowe Price Global Investment Services and serial FinTech investor and advisor “Sometimes a book explains how the world has changed. Rarely, a book comes along that explains how the world is going to change in the future. This is one of those rare compilations that describe the fundamental changes taking place in how people live their lives. It portrays a world where, through a potent potion of technology and entrepreneurialism, power moves away from central banking institutions to local communities and the people within them. This book helps explain why London is the global hotspot for innovation in financial and payment technology. You won’t be able to put it down.” Tony Craddock, Director General, Emerging Payments Association “Finally FinTech is entering the mainstream vernacular such that more than just we finance, banking and payments geeks and innovators are aware of the revolution underway. If you’re looking for a ‘crash-course’ on the FinTech industry, and the explosion of innovation that it’s creating across the globe, look no further. The depth and diversity of views herein is staggering; a phenomenal compilation that will get you up-to-speed fast. Definitely worth a read.” Roy Vella, FinTech Expert, Public Speaker and Managing Director of Vella Ventures Ltd “Fantastic to see a book on FinTech brought together by the community and written by the community. It will be valuable to anyone starting off in FinTech”. Nigel Verdon, Founder, Currency Cloud, Partner, Digital Change “FinTech is about all of us – it’s the future intersection of people, technology and money, and it’s happening now there is an explosion of possibilities on our doorstep. Susanne and The FinTech Book paint a visual picture of the possibilities and make it real for every reader. A must-read for every disruptor, innovator, creator, banker.” Derek White, Global Head of Customer Solutions, BBVA “FinTech is reshaping the financial experience of millions of people and businesses around the world today, and has the potential to dramatically alter our understanding of financial services tomorrow. We’re in the thick of the development of an Internet of Value that will deliver sweeping, positive change around the world just as the internet itself did a few short decades ago. The FinTech Book captures the unique ecosystem that has coalesced around this sector, bringing together visionary entrepreneurs, innovative finance leaders, and forward-thinking policymakers to comment on the exciting changes taking place.” Chris Larsen, Co-Founder and CEO of Ripple “There are few books out there that capture the pulse of how the internet is changing finance, but The FinTech Book has captured the views of many of the key players building the ValueWeb. It will prove an essential read to anyone wanting to know more about the next generation of banking, insurance and finance.” Chris Skinner, Author of ValueWeb and Chair of the Financial Services Club “Over the next decade, the notion of what a bank is will be turned on its head – where bricks and mortar give way to apps, artificial intelligence, and decentralized ledgers. The FinTech Book comes at a perfect time when incumbents, start-ups, and investors alike are trying to grasp what this future holds, for the stakes of getting it right or wrong are truly enormous.” Greg Rogers, Executive Director, Techstars “The FinTech Book provides an excellent open platform to hear from a wide variety of thought-provoking voices. True innovative change only happens with the support of collaborative ecosystems. The FinTech Book allows readers to hold this ecosystem in the palm of their hands,” Liz Lumley, Director of Global Ecosystem Development, Startupbootcamp FinTech and InsurTech “A truly indispensable guide for anyone who wants to understand the market dynamics of the FinTech revolution and the disruption behind it. Intelligent and thought provoking, you’ll either be exhilarated by the scale of the growth opportunities or horrified that your world is going to change so fundamentally.” Dr Louise Beaumont, Head of Public Affairs and Marketing, GLI Finance Limited
“London has established itself firmly as a global powerhouse for FinTech. With the world’s leading international financial centre and Europe’s fastest growing technology hub, London is at the forefront of the latest innovations in financial technology and we are changing the way governments, businesses and consumers manage their financial affairs. We are also a city of great creativity, where new ideas thrive and disruption is welcome. All these ingredients will help London to become the FinTech capital of the world. It is important that we continue to promote the sector and shout about our successes. The FinTech Book not only provides valuable insight into the industry from some of the leading experts in London, but also shines a spotlight on what makes London an ideal destination for FinTech companies.” David Slater, Director of International Trade and Investment, London & Partners “With many of the contributors to this book we shared the very first FinTech days, back to 2008. In the middle of the hype now, where often noise and relevance are intertwined, I am really happy to see so many meaningful thoughts and opinion pieces about what is certainly one of the biggest pivotal shifts in financial services.” Matteo Rizzi, FinTech Investor and Co-Founder, FinTechStage “FINTECH Circle are at the forefront of the latest FinTech developments and innovation, and The FinTech Book reflects their open, collaborative and inclusive approach. It offers a unique insight into key trends in this industry to each part of the ecosystem – entrepreneurs, investors and service providers alike will connect with the dynamics captured here. Reaching out to such a wide range of experts provides unprecedented insight into FinTech, making this an interesting read for anyone interested in this space.” Axel Coustere, Founding Partner, The Hub Exchange “The FinTech book is a great jumping off point for anyone looking to understand FinTech, especially in Asia. As this new kind of technology becomes more ubiquitous, resources like this book will become more and more valuable to both newbies and experienced hands.” Vladislav Solodkiy, CEO, Life.Sreda “There is a lot of confusion around what FinTech really is and how it could be deployed by existing financial services companies. This book is well timed as it cuts through the hype and allows the reader to review practical approaches from actual exponents and thereby educate themselves on where different technologies can be applied to their businesses.” Brendan Bradley, Chief Innovation Officer and Member of the Eurex Executive Board; Chairman of the Executive Board, Deutsche Boerse Asia Holdings Ltd “The FinTech Book really lives up to its title. Janos and Susanne have not just succeeded in explaining the key trends, drivers and implications across a wide spectrum of FinTech themes (including payments, crowdfunding, advisory and cryptocurrencies), but have also clearly laid out the path forward, pragmatically detailing enablers such as regulatory / compliance management, analytic capabilities, and technical competency that are required to effectively capture and monetize the different FinTech disruptions. This is a truly cross-discipline, hands-on and comprehensive FinTech bible, which all players in the FinTech space, including investors, entrepreneurs, incumbent institutions and regulators, can benefit from.” Robin J. Loh, General Manager, Ping’an FinTech “FinTech innovation is an important component of economic development, especially for emerging economies. There are few books that summarize the FinTech movement more completely than The FinTech Book. It provides a wonderful summary of the global innovation in the industry to date.” Melissa Guzy, Managing Partner and Founder, Arbor Ventures “I have a passion for helping businesses invest and grow, and often the key to this is education. At a stroke here is a book that opens up the FinTech world to all who are curious, ambitious and entrepreneurial. FinTech is moving at a tremendous pace and this truly excellent book enables the reader to keep up and even get ahead of how global innovation in financial and payment technology will change and shape the world we live in. The joint editors, Susanne Chishti and Janos Barberis, have done an outstanding job.” John Davies, CEO, The Just Loans Group PLC “This book is a brilliant kaleidoscope of themes, success stories, and current and future trends in the financial technology space. A must-read for anyone who is interested in FinTech, it provides a solid overview of the various ways digital innovation can transform banking and finance.” “London is rapidly becoming known as a leading FinTech centre internationally. The development of The FinTech Book is timely and innovative, capturing the knowledge of the City’s ecosystem players. It will be a valuable resource for those seeking to understand the implications of these disruptive technologies for the finance landscape.” Dr Markos Zachariadis, Assistant Professor, Warwick Business School; FinTech Research Fellow at Cambridge Digital Innovation, University of Cambridge Professor Michael Barrett, Cambridge Judge Business School, Academic Director, Cambridge Digital Innovation
The FinTech Book
This edition first published 2016 © 2016 Susanne Chishti and Janos Barberis Registered office John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom. If professional advice or other expert assistance is required, the services of a competent professional should be sought. Library of Congress Cataloging-in-Publication Data Names: Chishti, Susanne, author. | Barberis, Janos, author. Title: The FinTech Book / Susanne Chishti, Janos Barberis. Description: Hoboken : Wiley, 2016. | Includes index. Identifiers: LCCN 2016000567| ISBN 9781119218876 (paperback) Subjects: LCSH: Banks and banking. | Bank loans. | Credit. | Financial services industry—Information technology. | BISAC: BUSINESS & ECONOMICS / Finance. Classification: LCC HG1601 .C47 2016 | DDC 332.1028/4—dc23 LC record available at http://lccn.loc.gov/2016000567 A catalogue record for this book is available from the British Library. ISBN 978-1-119-21887-6 (pbk) ISBN 978-1-119-21893-7 (ebk) ISBN 978-1-119-21888-3 (ebk) ISBN 978-1-119-21890-6 (ebk) Cover Design: Wiley Cover Image: © pkproject/Shutterstock Set in 8/13 Helvetica LT Std by Aptara, New Delhi, India Printed in Great Britain by TJ International Ltd, Padstow, Cornwall, UK
The FinTech Book The Financial Technology Handbook for Investors, Entrepreneurs and Visionaries Edited by Susanne Chishti Janos Barberis
Contents Preface About the Editors Acknowledgements 1. Introduction Banking and the E-Book Moment Why We’re so Excited About FinTech Current Trends in Financial Technology 2. FinTech Themes vi vi s t n e t n o C viii x xii 6 10 13 20 Banks Need to Think Collaboration Rather Than Competition 22 Global Compliance is Key 25 Lending (Capital) in the 21st Century 28 The Next Big Innovation in FinTech – Identity Tech Giants Becoming Non-Bank Banks 31 Design is No Longer an Option – User Experience (UX) in FinTech 34 3. FinTech Hubs Nurturing New FinTech Communities La (French) FinTech Connection The Journey Towards an Integrated FinTech Ecosystem – The Netherlands Luxembourg, a Future FinTech Hub? Vienna as the No. 1 FinTech Hub in Mobile Payments? India’s FinTech Ecosystem Singapore, the FinTech Hub for Southeast Asia 4. Emerging Markets and Social Impact FinTech – The Not So Little Engine That Can Why Am I Not Gonna Be Able to Enter a Bank? The Rise of the Rest in FinTech 42 45 48 51 53 56 58 66 69 72 Smartphones, FinTech, and Education – Helping the Unbanked Reach Financial Inclusion The Social Impact of FinTech in Nigeria India and the Pyramid of Opportunity 5. FinTech Solutions Rewiring the Deal – The Path Forward for B2B Supply Chains Payments and Point of Sales (POS) Innovation Predictive Algorithms – Building Innovative Online Banking Solutions Big Data is the Cornerstone of Regulatory Compliance Systems FinTech Solutions in Complex Contracts Optimization Behavioural Biometrics – A New Era of Security Ultra-Fast Text Analytics in Trading Strategies Regulated Crowdfunding Ecosystems Remittances – International FX Payments at Low Cost FinTech Solutions for Small Businesses Payment Solutions Including Apple Pay FinTech Solutions Benefiting other Sectors FinTech Innovation for Wearables 6. Capital and Investment Investment and Capital – Back to Basics Angel Investing – Access to “Smart Money” to Fund the Best FinTech Companies Crowdfunding and Marketplace (P2P) Lending – Online Capital Marketplaces as New Asset Classes to Access Funding The Digital Investment Space – Spanning from Social Trading to Digital Private Banking – A FinTech Sector Made for Disruption? Leading the Way with an Investor-led Approach to Crowdfunding 75 78 81 88 92 95 100 106 109 112 117 120 123 125 128 131 138 141 144 147 149
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