5021E
5020A
5020D
5020E
5020
For more information on how to use the phone, please go to www.alcatelonetouch.com and download the complete
user manual. Moreover, on the website, you can also find answers to frequently asked questions, upgrade the software
via ONE TOUCH Upgrade, and so much more.
Note:
This is a shared user manual for one touch 5020A/one touch 5020D/one touch
5020E/one touch 5020X/one touch 5021E specifying SIM information where
relevant.
Table of Contents
Safety and use ............................................................................4
General information ...............................................................16
1 Your mobile .......................................................................18
1.1 Keys and connectors ................................................................................18
1.2 Getting started ..........................................................................................21
1.3 Home screen ..............................................................................................25
1.4 Applications and widgets list ..................................................................35
2 Text input ...........................................................................36
2.1 Using Onscreen Keyboard ......................................................................36
2.2 Text editing .................................................................................................38
Phone call, Call log and Contacts ....................................39
3.1
Phone ...........................................................................................................39
3.2 Call log .........................................................................................................46
3.3
People ..........................................................................................................46
Messaging, Email ...............................................................54
4.1 Messaging ....................................................................................................54
4.2 Gmail/Email .................................................................................................62
4.3 Google Talk .................................................................................................67
Calendar & Alarm clock & Calculator ............................71
5.1 Calendar ......................................................................................................71
5.2 Clock ............................................................................................................73
5.3 Calculator ....................................................................................................75
3
4
5
6 Getting connected ............................................................77
6.1 Connecting to the Internet ....................................................................77
6.2
Browser .......................................................................................................80
6.3 Connecting to Bluetooth devices ........................................................87
6.4 Connecting to a computer .....................................................................89
6.5
Sharing your phone's mobile data connection ...................................89
6.6 Connecting to virtual private networks ..............................................91
6.7 Configuring Internet (SIP) calling .........................................................92
7 Google Play Store ............................................................94
Locate the item you want to download and install ..........................94
7.1
7.2 Download and install ................................................................................95
7.3 Manage your downloads ..........................................................................97
8 Multimedia applications ...................................................99
8.1 Camera ........................................................................................................99
8.2 Gallery .......................................................................................................102
8.3 YouTube .....................................................................................................105
8.4 Music ..........................................................................................................106
8.5 Video Player ..............................................................................................108
9 Google Maps ....................................................................109
9.1 Get My Location .....................................................................................109
Search for a location ..............................................................................110
9.2
9.3
Star a location ..........................................................................................110
9.4 Get driving, public transportation or walking directions...............111
9.5 Arrangement of Layers ..........................................................................113
9.6
Join Latitude to see your friends' locations and share
yours with them ......................................................................................114
10 Others ..............................................................................117
10.1 File Manager .............................................................................................117
10.2 Sound Recorder ......................................................................................117
1
2
10.3 Radio ..........................................................................................................118
10.4 Setup Wizard ...........................................................................................119
10.5 Alcatel Help .............................................................................................120
10.6 Other applications .................................................................................120
11 Settings ............................................................................121
11.1 Wireless & networks .............................................................................121
11.2 Device ........................................................................................................124
11.3 Personal .....................................................................................................128
11.4 Accounts ...................................................................................................137
11.5 System ........................................................................................................137
12 Making the most of your phone ....................................144
12.1 ONE TOUCH Manager .........................................................................144
12.2 Upgrade .....................................................................................................145
13 Telephone warranty ........................................................147
14 Accessories .....................................................................149
15 Troubleshooting ..............................................................150
16 Specifications ...................................................................155
This product meets applicable national SAR limits of
2.0W/kg. The specific maximum SAR values can be
found on page 8 of this user guide.
When carrying the product or using it while worn
on your body, either use an approved accessory such
as a holster or otherwise maintain a distance of 1.5
cm from the body to ensure compliance with RF
exposure requirements. Note that the product may
be transmitting even if you are not making a phone
call.
www.sar-tick.com
Safety and use ..............................
We recommend that you read this chapter carefully before using your phone. The
manufacturer disclaims any liability for damage, which may result as a consequence of
improper use or use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle constitutes
a real risk, even when the hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to the
radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with
the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure
that there is no problem:
- do not place your phone on top of the dashboard or within an airbag deployment
area,
- check with your car dealer or the car manufacturer to make sure that the
dashboard is adequately shielded from mobile phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to optimise its
performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated
areas. As with many other types of equipment now in regular use, mobile telephones
can interfere with other electrical or electronic devices, or equipment using radio
frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all
signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in
any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical
device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when
using the phone, you should hold it against the ear on the opposite side to the
device, if any.
To avoid hearing impairment, pick up the call before holding your phone to your
ear. Also move the handset away from your ear while using the “hands-free” mode
because the amplified volume might cause hearing damage.
3
4
Do not let children use the phone and/or play with the telephone and accessories
without supervision.
When replacing the cover please note that your phone may contain substances that
could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The
manufacturer’s recommended operating temperature range is -10°C to +55°C.
At over 55°C the legibility of the phone’s display may be impaired, though this is
temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You should
never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen is damaged, cracked or broken to
avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by
TCT Mobile Limited and its affiliates and are compatible with your phone model. TCT
Mobile Limited and its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Remember to make back-up copies or keep a written record of all important
information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing
lights, or when playing video games. These seizures or blackouts may occur even if
a person never had a previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences, please consult your
doctor before playing video games on your phone or enabling a flashing-lights feature
on your phone.
Parents should monitor their children’s use of video games or other features that
incorporate flashing lights on the phones. All persons should discontinue use and
consult a doctor if any of the following symptoms occur: convulsion, eye or muscle
twitching, loss of awareness, involuntary movements, or disorientation. To limit the
likelihood of such symptoms, please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop and rest for
several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing, stop the
game and see a doctor.
When you play games on your phone, you may experience occasional discomfort
in your hands, arms, shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for
long periods. Exercise caution when holding your device near your ear while
the loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding
taking photographs and recording sounds with your mobile telephone. Pursuant to
such laws and regulations, it may be strictly forbidden to take photographs and/or to
record the voices of other people or any of their personal attributes, and duplicate
or distribute them, as this may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorisation be obtained, if necessary,
in order to record private or confidential conversations or take a photograph
of another person; the manufacturer, the seller or vendor of your mobile phone
(including the operator) disclaim any liability which may result from the improper
use of the mobile phone.
• BATTERY:
Before removing the battery from your phone, please make sure that the phone is
switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery.
- Do not burn or dispose of a used battery in household rubbish or store it at
temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable environmental
regulations. Only use the battery for the purpose for which it was designed. Never
use damaged batteries or those not recommended by TCT Mobile Limited and/or
its affiliates.
5
6
This symbol on your telephone, the battery and the accessories means that
these products must be taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these items of
equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your
jurisdiction or your region has suitable recycling and collection facilities; instead they
are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
• CHARGERS
Mains powered chargers will operate within the temperature range of: 0°C to 40°C.
The chargers designed for your mobile phone meet with the standard for safety of
information technology equipment and office equipment use. They are also compliant
to the ecodesign directive 2009/125/EC. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
• RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with European
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they
can be put on the market. The protection of the health and safety for the user and
any other person is an essential requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO
RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed
the limits for exposure to radio waves (radio frequency electromagnetic fields)
recommended by international guidelines. The guidelines were developed by an
independent scientific organization (ICNIRP) and include a substantial safety margin
designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with the device
transmitting at its highest certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this device model are:
ONE TOUCH 5020X:
Maximum SAR for this model and conditions under which it was
recorded.
Head SAR
GSM 900 + Wi-Fi + Bluetooth
Body-Worn SAR
GSM 900 + Wi-Fi + Bluetooth
0.773 W/kg
1.050 W/kg
ONE TOUCH 5020A & 5020E:
Maximum SAR for this model and conditions under which it was
recorded.
Head SAR
GSM 900 + Wi-Fi + Bluetooth
Body-Worn SAR
GSM 900 + Wi-Fi + Bluetooth
0.524 W/kg
0.874 W/kg
ONE TOUCH 5020D:
Maximum SAR for this model and conditions under which it was
recorded.
Head SAR
GSM 900 + Wi-Fi + Bluetooth
Body-Worn SAR
GSM 900 + Wi-Fi + Bluetooth
0.773 W/kg
1.050 W/kg
ONE TOUCH 5021E:
Maximum SAR for this model and conditions under which it was
recorded.
Head SAR
GSM 900 + Wi-Fi + Bluetooth
Body-Worn SAR
GSM 900 + Wi-Fi + Bluetooth
0.578 W/kg
0.874 W/kg
During use, the actual SAR values for this device are usually well below the values
stated above. This is because, for purposes of system efficiency and to minimize
interference on the network, the operating power of your mobile device is
automatically decreased when full power is not needed for the call. The lower the
power output of the device, the lower its SAR value.
7
8
• Regulatory information
The following approvals and notices apply in specific regions as noted.
5020A:
Body-worn SAR testing has been carried out at a separation distance of 1.5 cm.
To meet RF exposure guidelines during body-worn operation, the device should
be positioned at least this distance away from the body. If you are not using an
approved accessory ensure that whatever product is used is free of any metal and
that it positions the phone the indicated distance away from the body.
Organizations such as the World Health Organization and the US Food and Drug
Administration have stated that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep the phone away from the head
and body during phone calls, or reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are available on
the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal operation, you should
avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other
than against your ear. In such circumstances the device will be compliant with
the guidelines when used with headset or usb data cable. If you are using another
accessory ensure that whatever product is used is free of any metal and that it
positions the phone at least 1.5 cm away from the body.
9
10
5020D:
5020E:
11
12
5020X:
5021E:
13
14