HP CM1312维修手册.pdf

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Product basics

Quick access to product information

Product comparison

Product features

Product walkaround

Base model front view

Base model back view

Fax/memory-card model front view

Fax/memory-card model back view

Interface ports

Supported operating systems

Supported operating systems for Windows

Supported operating systems for Macintosh

Supported product software

Software included with the product

Software for Windows

HP Web Jetadmin

Embedded Web server

HP ToolboxFX

Software for Macintosh

Embedded Web server

Supported printer drivers

Supported printer drivers for Windows

HP Universal Print Driver (UPD)

UPD installation modes

Supported printer drivers for Macintosh

Software for other operating systems

System requirements

Connectivity

Supported network protocols (network models only)

Control panel

Control-panel walkaround

Base models control panel

Fax/memory-card models control panel

Control-panel menus

Use the control-panel menus

Control-panel Setup menu

Function-specific menus (fax/memory-card models only)

Paper and print media

Supported paper and print media

Supported paper types and tray capacity

Load paper and print media

Load Tray 1

Load originals for copying, scanning, or faxing

Configure tray

Manage and maintain the product

Information pages

HP ToolboxFX

View the HP ToolboxFX

Status

Event log

Alerts

Set up status alerts

Set up e-mail alerts

Product information

Fax

Fax Receive

Fax phone book

Fax send log

Fax receive log

Junk Faxes

Help

System Settings

Device Information

Paper Handling

Print Quality

Print Density

Paper Types

System setup

Service

Device polling

Print Settings

Printing

PCL5

PostScript

Network Settings

Embedded Web server

Features

Use HP Web Jetadmin software

Security features

Turn on password protection using the embedded Web server

Turn on password protection from the control panel

Turn on private receive feature

Manage supplies

Check and order supplies

Check supplies status by using the control panel

Check supplies status by using HP ToolboxFX

Store supplies

HP policy on non-HP supplies

HP fraud hotline

Recycle supplies

Replace supplies

Print cartridge

Clean the product

Clean the paper path

Clean the paper path from HP ToolboxFX

Clean the paper path from the product control panel

Clean the automatic document feeder (ADF) pickup roller assembly

Clean the lid backing

Clean the scanner glass

Clean the exterior

Firmware updates

Recover from a corrupted firmware download

Theory of operation

Basic operation

Major product systems

Product components

Sequence of operation

Engine control system

DC controller

Low-voltage power supply

Fuser failure detection

High-voltage power supply

Laser/scanner system

Laser failure detection

Image-formation system

Image-formation process

Latent-image formation stage

Step 1: primary charging

Step 2: laser-beam exposure

Developing stage

Step 3: development

Transfer stage

Step 4: primary transfer

Step 5: secondary transfer

Step 6: separation from the drum

Fusing stage

Step 7: fusing

ITB cleaning stage

Step 8: ITB cleaning

Drum cleaning stage

Step 9: drum cleaning

Developing roller engagement/disengagement control

Pickup-and-feed system

Jam detection

Pad transfer

Multiple-feed prevention

Scanner system (base models)

Scanner power-on sequence of events

Copy or scan-to-computer sequence of events

Scanner and ADF functions and operation (fax/memory-card models)

Scanner functions

Scanner operation

ADF operation

ADF paper path and ADF sensors

ADF jam detection

Memory card system (fax/memory-card models only)

Fax functions and operation (fax/memory-card models only)

Computer and network security features

PSTN operation

Receive faxes when you hear fax tones

Distinctive ring function

Fax by using Voice over IP services

The fax subsystem

Fax card in the fax subsystem

Safety isolation

Safety-protection circuitry

Data path

Hook state

Downstream device detection

Hook switch control

Ring detect

Line current control

Billing- (metering-) tone filters

Fax page storage in flash memory

Stored fax pages

Advantages of flash memory storage

Removal and replacement

Removal and replacement strategy

General cautions during removal and replacement

Electrostatic discharge

Required tools

Types of screws

Service approach

Before performing service

After performing service

Post-service tests

Test 1 (print-quality test)

Test 2 (copy-quality test)

Test 3 (fax-quality test)

Parts removal order

Print cartridges

Control-panel overlay (base model)

Control panel (base model)

Control-panel bezel (fax/memory-card models)

Control panel (fax/memory-card models)

Reinstall the control panel (fax/memory-card models)

Paper-feed assemblies

Pickup roller (product base)

ADF pickup roller assembly

Separation roller (product base)

Transfer roller

Paper-guide assembly

External panels, covers, and doors

Front door and front-lower cover

Right cover

Left cover

Front-right cover

Reinstall the front-right cover

Memory-card reader PCA (fax/memory-card models only)

Card cover or blanking cover

Rear-side cover

Rear-upper cover

Rear door and rear-lower cover

Scanner assembly

Top cover

Internal assemblies

Print-cartridge drawer

Main motor

Speaker (fax/memory-card models only)

Intermediate transfer belt (ITB)

Reinstall the ITB

DC controller PCA

Special considerations

Remove the DC controller PCA

Formatter and fax card PCAs

Special considerations

Remove the formatter PCA

Fuser motor

Power supply (high-voltage)

Power supply (low voltage)

Reinstall the power supply (low voltage)

Power supply (fuser)

Fuser

Problem solve

Menu map

Troubleshooting process

Pre-troubleshooting checklist

Power-on checks

Troubleshooting tools

LED diagnostics

Network LEDs (network models only)

Control panel LEDs

Memory card LED (fax/memory-card models only)

Control-panel diagnostics

Diagrams

Block diagrams

Scanner and automatic document feeder (ADF) assemblies

Major components

Solenoid, sensors, and motors

Rollers

PCAs

Interface ports

DC controller PCA

Timing diagram

Circuit diagram

Print-quality troubleshooting tools

Repetitive image defects

Calibrate the product

Internal print quality test pages

Cleaning page

Service page

Diagnostics pages

HP ToolboxFX software

Control-panel messages

Event-log messages

Paper-handling problems

Jams

Recover jams

Common causes of jams

Clear jams

Where to look for jams

Clear jams from the input-tray areas

Clear jams from the output-bin

Clear jams from the ADF (fax/memory-card models only)

Solve image quality problems

General image quality problems

Solve issues with color documents

Copy problems

Prevent copy problems

Image problems

Media-handling problems

Performance problems

Scan problems

Solve scanned-image problems

Scan-quality problems

Prevent scan-quality problems

Solve scan-quality problems

Solve performance problems

Solve connectivity problems

Solve direct-connection problems

Solve network problems (network models only)

Service mode functions

Service menu

Service menu settings

Secondary service menu

Open the secondary service menu

Secondary service menu structure

Product resets

Restore the factory-set defaults

NVRAM initialization

Solve fax problems (fax/memory-card models only)

Fax logs and reports

Print all fax reports

Print individual fax reports

Set the fax activity log to print automatically

Set the fax error report

Set the fax confirmation report

Include the first page of each fax on the fax confirmation, fax error, and last call reports

Perform a fax test

Change error correction and fax speed

Set the fax-error-correction mode

Change the fax speed

Problems sending faxes

Problems receiving faxes

Performance problems

Memory card problems (fax/memory-card models only)

Missing or wrong files

Index page not printing

Proof sheet not printing

Proof sheet not scanning

Issues with photo printing

Parts and diagrams

Order parts, accessories, and supplies

Supplies part numbers

Whole unit replacement

How to use the parts lists and diagrams

Scanner assembly

Product base assembly locations

Covers

Internal assemblies

Alphabetical parts list

Numerical parts list

Service and support

Hewlett-Packard limited warranty statement

Customer self repair warranty service

Print cartridge limited warranty statement

Customer support

Repack the product

Specifications

Physical specifications

Electrical specifications

Power consumption

Environmental specifications

Acoustic emissions

Skew specifications

Regulatory information

FCC regulations

Additional statements for telecom (fax) products

EU statement for telecom operation

New Zealand telecom statements

Telephone Consumer Protection Act (United States)

IC CS-03 requirements

Declarations of conformity

HP Color LaserJet CM1312

HP Color LaserJet CM1312nfi

Certificate of volatility

Country/region specific statements

Laser safety

Canadian DOC regulations

EMI statement (Korea)

Laser statement for Finland

Substances table (China)

Index

HP Color LaserJet CM1312 MFP Series Service Manual

Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CC430-90964 Edition 1, 4/2008 Windows Vista™ is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. UNIX® is a registered trademark of The Open Group. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Table of contents 1 Product basics Quick access to product information .................................................................................................... 2 Product comparison ............................................................................................................................. 3 Product features ................................................................................................................................... 4 Product walkaround .............................................................................................................................. 5 Base model front view ......................................................................................................... 5 Base model back view ......................................................................................................... 6 Fax/memory-card model front view ..................................................................................... 6 Fax/memory-card model back view ..................................................................................... 7 Interface ports ...................................................................................................................... 7 Supported operating systems ............................................................................................................... 8 Supported operating systems for Windows ......................................................................... 8 Supported operating systems for Macintosh ....................................................................... 8 Supported product software ................................................................................................................. 9 Software included with the product ...................................................................................... 9 Software for Windows ......................................................................................... 9 HP Web Jetadmin ............................................................................... 9 Embedded Web server ....................................................................... 9 HP ToolboxFX .................................................................................. 10 Software for Macintosh ..................................................................................... 10 Embedded Web server ..................................................................... 10 Supported printer drivers ................................................................................................... 11 Supported printer drivers for Windows .............................................................. 11 HP Universal Print Driver (UPD) ....................................................................... 11 UPD installation modes .................................................................... 11 Supported printer drivers for Macintosh ............................................................ 11 Software for other operating systems ................................................................................ 12 System requirements ......................................................................................................................... 13 Connectivity ........................................................................................................................................ 14 Supported network protocols (network models only) ......................................................... 14 2 Control panel Control-panel walkaround .................................................................................................................. 18 Base models control panel ................................................................................................ 18 ENWW iii

Fax/memory-card models control panel ............................................................................ 19 Control-panel menus .......................................................................................................................... 20 Use the control-panel menus ............................................................................................. 20 Control-panel Setup menu ................................................................................................. 20 Function-specific menus (fax/memory-card models only) ................................................. 29 3 Paper and print media Supported paper and print media ....................................................................................................... 36 Supported paper types and tray capacity ........................................................................................... 37 Load paper and print media ............................................................................................................... 38 Load Tray 1 ........................................................................................................................ 38 Load originals for copying, scanning, or faxing .................................................................. 39 Configure tray ..................................................................................................................................... 41 4 Manage and maintain the product Information pages ............................................................................................................................... 44 HP ToolboxFX .................................................................................................................................... 46 View the HP ToolboxFX ..................................................................................................... 46 Status ................................................................................................................................. 46 Event log ........................................................................................................... 47 Alerts .................................................................................................................................. 47 Set up status alerts ........................................................................................... 47 Set up e-mail alerts ........................................................................................... 47 Product information ............................................................................................................ 47 Fax ..................................................................................................................................... 48 Fax Receive ...................................................................................................... 48 Fax phone book ................................................................................................ 48 Fax send log ...................................................................................................... 50 Fax receive log .................................................................................................. 50 Junk Faxes ........................................................................................................ 50 Help ................................................................................................................................... 50 System Settings ................................................................................................................. 51 Device Information ............................................................................................ 51 Paper Handling ................................................................................................. 52 Print Quality ....................................................................................................... 52 Print Density ...................................................................................................... 52 Paper Types ...................................................................................................... 53 System setup .................................................................................................... 54 Service .............................................................................................................. 54 Device polling .................................................................................................... 54 Print Settings ..................................................................................................................... 54 Printing .............................................................................................................. 54 PCL5 ................................................................................................................. 55 iv ENWW

PostScript .......................................................................................................... 55 Network Settings ................................................................................................................ 55 Embedded Web server ....................................................................................................................... 56 Features ............................................................................................................................. 56 Use HP Web Jetadmin software ........................................................................................................ 57 Security features ................................................................................................................................ 57 Turn on password protection using the embedded Web server ........................................ 57 Turn on password protection from the control panel ......................................................... 57 Turn on private receive feature .......................................................................................... 58 Manage supplies ................................................................................................................................ 59 Check and order supplies .................................................................................................. 59 Check supplies status by using the control panel ............................................. 59 Check supplies status by using HP ToolboxFX ................................................ 59 Store supplies ................................................................................................... 60 HP policy on non-HP supplies ........................................................................... 60 HP fraud hotline ................................................................................................ 60 Recycle supplies ............................................................................................... 60 Replace supplies ............................................................................................................... 61 Print cartridge .................................................................................................... 61 Clean the product .............................................................................................................. 64 Clean the paper path ......................................................................................... 64 Clean the paper path from HP ToolboxFX ....................................... 65 Clean the paper path from the product control panel ....................... 65 Clean the automatic document feeder (ADF) pickup roller assembly ............... 66 Clean the lid backing ......................................................................................... 68 Clean the scanner glass .................................................................................... 69 Clean the exterior .............................................................................................. 70 Firmware updates .............................................................................................................. 70 Recover from a corrupted firmware download .................................................. 70 5 Theory of operation Basic operation ................................................................................................................................... 74 Major product systems ....................................................................................................... 74 Product components .......................................................................................................... 75 Sequence of operation ....................................................................................................... 75 Engine control system ........................................................................................................................ 77 DC controller ...................................................................................................................... 78 Low-voltage power supply ................................................................................................. 78 Fuser failure detection ....................................................................................... 79 High-voltage power supply ................................................................................................ 80 Laser/scanner system ....................................................................................................................... 81 Laser failure detection ....................................................................................................... 81 Image-formation system ..................................................................................................................... 82 ENWW v

Image-formation process ................................................................................................... 82 Latent-image formation stage ............................................................................................ 83 Step 1: primary charging ................................................................................... 83 Step 2: laser-beam exposure ............................................................................ 84 Developing stage ............................................................................................................... 84 Step 3: development ......................................................................................... 84 Transfer stage .................................................................................................................... 85 Step 4: primary transfer ..................................................................................... 85 Step 5: secondary transfer ................................................................................ 85 Step 6: separation from the drum ...................................................................... 86 Fusing stage ...................................................................................................................... 86 Step 7: fusing .................................................................................................... 86 ITB cleaning stage ............................................................................................................. 87 Step 8: ITB cleaning .......................................................................................... 87 Drum cleaning stage .......................................................................................................... 88 Step 9: drum cleaning ....................................................................................... 88 Developing roller engagement/disengagement control ..................................... 88 Pickup-and-feed system ..................................................................................................................... 89 Jam detection .................................................................................................................... 90 Pad transfer ....................................................................................................................... 90 Multiple-feed prevention .................................................................................................... 90 Scanner system (base models) .......................................................................................................... 91 Scanner power-on sequence of events ............................................................................. 91 Copy or scan-to-computer sequence of events ................................................................. 92 Scanner and ADF functions and operation (fax/memory-card models) ............................................. 93 Scanner functions ............................................................................................................. 93 Scanner operation ............................................................................................................. 94 ADF operation .................................................................................................................... 94 ADF paper path and ADF sensors ..................................................................................... 95 ADF jam detection ............................................................................................................. 96 Memory card system (fax/memory-card models only) ....................................................................... 97 Fax functions and operation (fax/memory-card models only) ............................................................ 98 Computer and network security features ........................................................................... 98 PSTN operation ................................................................................................................. 98 Receive faxes when you hear fax tones ............................................................................ 98 Distinctive ring function ...................................................................................................... 99 Fax by using Voice over IP services .................................................................................. 99 The fax subsystem ........................................................................................................... 100 Fax card in the fax subsystem ......................................................................................... 100 Safety isolation ................................................................................................ 100 Safety-protection circuitry ................................................................................ 100 Data path ......................................................................................................... 101 Hook state ....................................................................................................... 101 Downstream device detection ......................................................................... 101 vi ENWW

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