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Zune Product Guide Read this guide for important safety and health information and the terms of the Limited Warranty that cover the Zune device that you have purchased. This document includes important information about several Zune products. Refer to the sections listed below that apply to the features of your device. Product Guide and other product manuals. 22

Table of Contents Important Safety Information Zune and Zune Headphones Zune Device All Zune Products Zune and Zune AC Adapter Zune and Zune FM Transmitter/Charger Zune Wireless Remote Zune Headphones, Zune FM Transmitter/ Charger, and Zune Leather Case Disposal of Waste Electrical and Electronic Equipment Warranty Extended Warranty Digital Rights Management Patent Information Troubleshooting Customer Support For Customers in the United States For Customers in Canada 4 4 6 8 9 9 10 10 11 11 24 24 24 24 25 25 26 33

Important Safety Information Read these instructions. Keep these instructions. Heed all warnings and follow all instructions. Do not use near water. Clean only with dry cloth. Use in accordance with the manufacturer’s instructions. Do not use near any heat sources such as radiators, heat produce heat. manufacturer. Unplug this product during lightning storms or when unused for long periods of time. when the product has been damaged in any way, such as the AC adapter is damaged, liquid has been spilled into the product, the product has been exposed to rain or other types of moisture, the product does not operate normally, or the product has been dropped. WARNING this product to rain or moisture. Zune and Zune Headphones Hearing Loss Zune can be loud enough to permanently damage your hearing. To protect your hearing when using Zune: 4

Keep the Volume Low Set the volume loud enough to hear clearly in quiet surroundings, and no louder. » » Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume may still damage your hearing. Do not increase the volume to block out outside noise. The combination of outside noise and sound from your headphones can damage your hearing. Sealed or noise- canceling headphones can reduce outside noise so that you don’t have to turn up the volume. If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to hear nearby people speak. Minimize Your Time Listening to Loud Sound The more time you spend exposed to loud sound, the more likely you are to damage your hearing. The louder the sound, the less time it takes to damage hearing. » » » » Minimize your time listening to loud sound. At maximum volume, listening to music on Zune with Zune Headphones can permanently damage your hearing in 15 minutes. Even lower volumes can damage hearing if you are exposed for many hours. All of the sound that you are exposed to during a day adds up. If you are exposed to other loud sound, it takes less time listening to Zune at high volumes to cause hearing damage. To safely use Zune with no time limit, keep the volume low enough that you can carry on a conversation with people nearby. 5

Replacement Headphones May Be Louder Other headphones may be louder than Zune Headphones, even if the volume control setting is the same. When you change headphones, always reset the volume starting from a low level. Be Aware of Hearing Loss Symptoms Stop using Zune and have your hearing checked if: » » » » You experience any hearing loss. You hear ringing in your ears. It is a good idea to have your hearing checked regularly by an audiologist. For more information, see www.zune.net/safety. Be Aware of Your Surroundings Do not use Zune Headphones or watch videos while driving, Always keep the volume low enough to hear people talking and Avoid Infections with Zune Headphones Dirty Zune Headphones can lead to ear infections. Clean your headphones frequently with an antiseptic, such as isopropyl alcohol. If the headphones cause irritation, stop using them. This could be a sign of infection, or lead to infection. Zune Device Battery Safety The Zune device contains a built-in battery, improper use of which may result in explosion. Do not heat, open, not leave Zune in direct sunlight for an extended period of time, which could cause melting or battery damage. 6

Boarding Aircraft Before boarding any aircraft or packing a Zune wireless device in luggage that will be checked, turn the product off. This like a cellular telephone, when the wireless device is turned on. do this, go to Settings, select Wireless, and then select Off. Photosensitive Seizures A very small percentage of people may experience a seizure or patterns that may appear in videos including games, ads, movies, or other uses of video images. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive seizures” while watching videos. These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, or momentary loss of awareness. Seizures may also cause consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about the above symptoms—children and teenagers are more likely than adults to experience these seizures. The risk of photosensitive seizures may be reduced by taking the following precautions: » » » » View the screen from as far away as possible. Use a smaller screen if possible. Watch or play videos in a well-lit room. Do not watch or play videos when you are drowsy or fatigued. If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing. 7

All Zune Products WARNING! Failure to properly set up, use, and care for this product can device or devices. Read this guide and keep all printed guides for future reference. For replacement guides or contact information, go to www.zune.net/support. Do Not Attempt Repairs Do not attempt to take apart, open, service, or modify the product, accessories, or power supply. Doing so could present the risk of electric shock or other hazard. Any evidence of any attempt to open and/or modify the device, including any peeling, puncturing, or removal of any of the labels, will void the Limited Warranty. when the product has been damaged in any way, such as the AC adapter has been damaged, liquid has been spilled into the product, the product has been exposed to rain or other types of moisture, the product does not operate normally, or the product has been dropped. Heed all warnings and follow all instructions. Do Not Use Near Water or shock, do not expose this product to rain or other types of moisture. Cable and Cord Safety Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords. 8

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