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CBAP CCBA Certified Business Analysis Study Guide.pdf

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    CBAP®/CCBA™: Certified Business Analysis: Study Guide
    Contents
    Introduction
    Assessment Test
    Chapter 1: Foundation Concepts
    What Is Business Analysis?
    The Business Analyst's Role
    Additional Roles: Generalist, Specialist, and Hybrid
    Essential Skills of Effective Business Analysts
    The Business Analyst and the Project Manager
    Dealing with Key Stakeholders
    Exploring the Business Analysis Knowledge Areas
    Knowledge Area: Business Analysis Planning and Monitoring
    Knowledge Area: Elicitation
    Knowledge Area: Requirements Management and Communication
    Knowledge Area: Enterprise Analysis
    Knowledge Area: Requirements Analysis
    Knowledge Area: Solution Assessment and Validation
    How Are the Knowledge Areas Organized?
    Exploring Requirements
    Determining the Business Analysis Approach
    Defining the Requirements Management Process
    Classifying Requirements
    Understanding How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 2: Controlled Start: Business Analysis Planning and Monitoring
    Business Analysis Planning and Monitoring
    The Business Analyst's Task List
    When Does Business Analysis Planning and Monitoring Take Place?
    Plan the Business Analysis Approach
    Conduct Stakeholder Analysis
    Plan Business Analysis Activities
    Plan Business Analysis Communication
    Plan Requirements Management Process
    Manage Business Analysis Performance
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 3: Controlled Start: Enterprise Analysis
    Enterprise Analysis
    The Business Analyst's Task List
    When Does Enterprise Analysis Take Place?
    Define the Business Need
    Assess Capability Gaps
    Determine Solution Approach
    Define the Solution Scope
    Define Business Case
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 4: Overarching Tasks: Requirements Management and Communication
    Requirements Management and Communication
    The Business Analyst's Task List
    When Does Requirements Management and Communication Take Place?
    Manage Solution Scope and Requirements
    Manage Requirements Traceability
    Maintain Requirements for Reuse
    Prepare a Requirements Package
    Communicate Requirements
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 5: Controlled Middle: Elicitation
    Requirements Elicitation
    The Business Analyst's Task List
    When Does Elicitation Take Place?
    Prepare for Elicitation
    Conduct Elicitation Activity
    Document Elicitation Results
    Confirm Elicitation Results
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 6: Controlled Middle: Requirements Analysis
    Requirements Analysis
    The Business Analyst's Task List
    When Does Requirements Analysis Take Place?
    Prioritize Requirements
    Organize Requirements
    Specify and Model Requirements
    Define Assumptions and Constraints
    Verify Requirements
    Validate Requirements
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 7: Controlled End: Solution Assessment and Validation
    Solution Assessment and Validation
    The Business Analyst's Task List
    When Does Solution Assessment and Validation Take Place?
    Assess Proposed Solution
    Allocate Requirements
    Assess Organizational Readiness
    Define Transition Requirements
    Validate Solution
    Evaluate Solution Performance
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Chapter 8: Underlying Competencies
    Essential Skills of Effective Business Analysts
    When Are the Underlying Competencies Used?
    Analytical Thinking and Problem-Solving Skills
    Behavioral Characteristics
    Business Knowledge
    Software Applications
    Communication Skills
    Interaction Skills
    How This Applies to Your Projects
    Summary
    Exam Essentials
    Key Terms
    Review Questions
    Answers to Review Questions
    Appendix A: Advice on Completing Your Exam Application
    CBAP® Experience Requirements
    CCBA™ Experience Requirements
    Calculate Your Experience Hours
    Additional Exam Eligibility Requirements
    The Exam Application Process
    Appendix B: Knowledge Areas, Tasks, and Elements
    Review the Six Knowledge Areas
    Knowledge Areas, Tasks, and Elements
    Appendix C: Mapping Techniques, Stakeholders, and Deliverables to Knowledge Areas and Tasks
    Techniques
    Stakeholders
    Deliverables
    Appendix D: Quick Summary of Business Analysis Techniques
    Business Analysis Techniques
    The 34 General Techniques
    The 15 Knowledge-Area-Specific Techniques
    Appendix E: Quick Summary of Business Analysis Deliverables
    Business Analysis Deliverables
    Appendix F: About the Companion CD
    What You'll Find on the CD
    Sybex Test Engine
    Electronic Flashcards
    PDF of the Glossary of Terms
    Adobe Reader
    System Requirements
    Using the CD
    Troubleshooting
    Customer Care
    Glossary
    Index
    ffirs.indd ii ffirs.indd ii 3/31/11 7:54:10 PM 3/31/11 7:54:10 PM
    CBAP®/CCBATM Certified Business Analysis Study Guide ffirs.indd i ffirs.indd i 3/31/11 7:54:05 PM 3/31/11 7:54:05 PM
    ffirs.indd ii ffirs.indd ii 3/31/11 7:54:10 PM 3/31/11 7:54:10 PM
    CBAP®/CCBATM Certified Business Analysis Study Guide Susan Weese Terri Wagner ffirs.indd iii ffirs.indd iii 3/31/11 7:54:10 PM 3/31/11 7:54:10 PM
    Acquisitions Editor: Jeff Kellum Development Editor: Mary Ellen Schutz Technical Editors: John A. Estrella and James Haner Production Editors: Dassi Zeidel and Nicholas Moran Copy Editor: Kathy Grider-Carlyle Editorial Manager: Pete Gaughan Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Media Project Manager 1: Laura Moss-Hollister Media Associate Producer: Josh Frank Media Quality Assurance: Shawn Patrick Book Designer: Judy Fung Proofreader: Publication Services, Inc. Indexer: Jack Lewis Project Coordinator, Cover: Katie Crocker Cover Designer: Elizabeth Brooks Copyright © 2011 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-93290-2 ISBN: 978-1-118-08445-8 (ebk.) ISBN: 978-1-118-08447-2 (ebk.) ISBN: 978-1-118-08446-5 (ebk.) No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley .com/go/permissions. Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation warranties of fitness for a particular purpose. No warranty may be created or extended by sales or promotional materials. The advice and strategies contained herein may not be suitable for every situation. This work is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If professional assistance is required, the services of a competent professional person should be sought. Neither the publisher nor the author shall be liable for damages arising herefrom. The fact that an organization or website is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or website may provide or recommendations it may make. Further, readers should be aware that Internet websites listed in this work may have changed or disappeared between when this work was written and when it is read. For general information on our other products and services or to obtain technical support, please contact our Customer Care Department within the U.S. at (877) 762-2974, outside the U.S. at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data is available from the publisher. TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. CBAP and CCBA are trademarks or registered trademarks of International Institute of Business Analysis. All other trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book. 10 9 8 7 6 5 4 3 2 1 ffirs.indd iv ffirs.indd iv 3/31/11 7:54:11 PM 3/31/11 7:54:11 PM
    Dear Reader, Thank you for choosing CBAP®/CCBA™: Certifi ed Business Analysis Study Guide. This book is part of a family of premium-quality Sybex books, all of which are written by outstanding authors who combine practical experience with a gift for teaching. Sybex was founded in 1976. More than 30 years later, we’re still committed to producing consistently exceptional books. With each of our titles, we’re working hard to set a new standard for the industry. From the paper we print on, to the authors we work with, our goal is to bring you the best books available. I hope you see all that refl ected in these pages. I’d be very interested to hear your comments and get your feedback on how we’re doing. Feel free to let me know what you think about this or any other Sybex book by sending me an email at nedde@wiley.com. If you think you’ve found a technical error in this book, please visit http://sybex .custhelp.com. Customer feedback is critical to our efforts at Sybex. Best regards, Neil Edde Vice President and Publisher Sybex, an Imprint of Wiley ffirs.indd v ffirs.indd v 3/31/11 7:54:12 PM 3/31/11 7:54:12 PM
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