The Document Company
XEROX
DocuPrint XJ6C
Ink Jet Printer
701P97999
1998
Xerox Corporation
©1998 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrightable material and
information now allowed by statutory or judicial law or hereinafter granted.
Xerox and all Xerox products mentioned in this publication are trademarks of Xerox
Corporation.
Xerox and all Xerox products mentioned in this publication are registered trademarks of the
Xerox Corporation and used by Xerox Canada Ltd. as a registered user.
Windows™ is a trademark of Microsoft Corporation. Products and trademarks of other
companies are also acknowledged.
Publication number: 701P97999
Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a XJ6C problem using this
guide or the online Help, call the Xerox Customer Support
Center. Before calling, make sure you have the following
information:
• XJ6C serial number, which is located next to the
parallel port on the back of the printer.
• XJ6C software version, which is specified in the
printer driver About box.
• Windows operating system version (Windows 95,
Windows 3.1, or Windows 3.11).
• Amount of memory in your PC.
•
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
The Xerox Customer Support Center telephone number in
the United States and Canada is:
1-800-TEAM XRX (1-800-832-6979)
Call from a telephone near your PC and the printer. Make
sure both your PC and printer are turned on.
If you require additional information about Xerox and
Xerox products, visit the Xerox web site at:
http://WWW.XEROX.COM
Contents
1.
Introduction
Safety notes
Registration card
2. Understanding the printer’s features
Hardware features
Control panel
Printer specifications
Printable area
3. Using the printer settings
Accessing printer settings
The Main property page
The Page property page
The Advanced property page
The Printer property page
Checking the printer’s status
Checking the documents in the print queue
4. Troubleshooting the printer
Power LED is not on
The printed document does not match the
selected printer settings
The printed document is blank
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The document prints slowly
The document sent to the printer does
not print
Error LED is on
Error LED is blinking
The print is blurry or jagged vertical lines
appear
The printed image is clipped or off the edge
of the media
Extra characters, dashes, or lines appear on
the printed pages
White horizontal lines and streaks of the
wrong color appear on the printed pages
The print is faint or missing
Ink is smeared on the printed pages
The print quality of transparencies is poor
Color variations appear in large areas of color
The paper is not feeding properly
The paper does not stack neatly in the paper
output shelf
Low Ink Indicator LED is on
Low Ink Indicator LED is blinking
Packing the printer for return to a Service
Center
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Contents
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Xerox DocuPrint XJ6C Ink Jet Printer
5. Selecting and ordering supplies
Cartridges and print heads
Selecting plain paper
Selecting specialty print media
Selecting labels
Selecting transparencies
Selecting banner paper
6. Printing from DOS
Index
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Chapter 1
Introduction
The DocuPrint XJ6C printer is a fast, high quality, four
color thermal ink jet printer designed for both color and
black and white applications. Featuring a compact and
lightweight design, the printer is ideally suited for use in
your office or home. The DocuPrint XJ6C printer
connects easily to your personal computer.
Make your pages pop
• Prints up to 600x600 dpi on plain paper and up to
1200x600 dpi on photo glossy paper
• Crisp vivid graphics and photos—even on plain paper
• Automatically corrects problem areas in photos with
unique ImageFixTM software
High-speed, high-quality prints
• Prints up to 5 black-and-white pages per minute; up
to 2.5 pages per minute in color
• Quick return to applications with fast print spooling
Cost-saving features
• Separate color cartridges eliminate expense of wasted
inks
• Small footprint on your desktop
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Chapter 1 Introduction
Safety notes
Your DocuPrint XJ6C has been carefully designed to give
you years of safe, reliable performance. As with all
electrical equipment, however, there are a few basic
precautions you should take to avoid hurting yourself or
damaging the unit:
1. Read and follow all warnings and instructions marked
on or supplied with the printer.
2. Unplug the printer before you clean it. Use a damp
cloth only; do not use liquid or aerosol cleaners.
3. Place you printer on a firm, solid surface. If you put it
on an unsteady surface, it might fall and become
damaged. If you place the printer on a soft surface,
such as a rug, sofa, or bed, the vents may be blocked,
causing it to overheat.
4. Do not put the printer on or near a heat source, such
as a radiator or heat register. If you put the printer in
any kind of enclosure, make sure it is well ventilated.
5. Do not use your printer near water, or spill liquid of
any kind into it.
6. Be certain that your power source matches the rating
listed on the back of the printer. If you are not sure,
check with your dealer or with your local power
company.
7. Be sure to install the printer near a power outlet that
will remain easily accessible.
8. To avoid damaging the power cord, do not put
anything on it or place it where it will be walked on.
If the cord becomes damaged or frayed, replace it
immediately.
9. The use of an extension cord or power strip with this
printer is not recommended. Check building codes
and insurance requirements before using an extension
cord or power strip. If you are using an extension
cord or power strip with the printer, make sure that
the total of the amperes required by all of the
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