Preface
Thank you for buying the “AQUOS PHONE SERIE mini SHL24” (simply called 
the “SHL24” or the “product” from here on).
Before using the product, be sure to read the “Basic Manual” (this manual) and 
“Notes on Usage”/“Setting Guide” available on the au homepage to ensure 
correct use. After you have finished reading the manuals, be sure to keep them 
accessible and store the printed manuals (“取扱説明書” (Basic Manual), “ご利
用にあたっての注意事項” (Notes on Usage) and “設定ガイド” (Setting Guide)) 
(Accessories) in safe places so that you can refer to them whenever you need 
them. If you lose the printed manuals (Accessories), contact an au shop or 
Customer Service Center.
Operating Instructions
■ “Basic Manual” and “Setting Guide”
The “Basic Manual” (this manual) and “Setting Guide” available on the au 
homepage describe basic operations of major functions.
For detailed descriptions of various functions, refer to the “Instruction Manual 
application” (Japanese version) that can be used on the product or “Full 
Instruction Manual” (Japanese) available on the au homepage:
(http://www.au.kddi.com/english/support/manual/)
■ “Instruction Manual Application” (Japanese/English 
Version)
You can use the “Instruction Manual application” (Japanese version) on the 
product to check detailed operational procedures.
Also, you can activate intended functions from an explanation screen 
depending on the functions.
On the home screen, tap [アプリ] (APPS) [[取扱説明書] (Instruction 
Manual).
Also, you can use the “Instruction Manual application” (English version) on the 
product to check operational procedures.
On the home screen, tap [APPS] [[Basic Manual] after switching the display 
language to English (zP.15).
• To use the application for the first time, you need to download and install it by 
Basic Manual
•  The company names and product names appearing in this manual are 
trademarks or registered trademarks of their respective holders.
•  For exemptions, refer to “Notes on Usage” available on the au homepage.
February 2014, 1st Edition
following on-screen instructions.
For inquiries, call: 
Customer Service Center
For general information and charges  (toll free)
From fixed-line phones:
From au cell phones:
area code not required
Tapping “DIAL” and “zero” will connect you to an operator after calling 
“157” on your au cell phone.
For service canceling procedure or operation in case of loss or 
theft (toll free)
From fixed-line phones:
From au cell phones:
In case above numbers are not available, call toll-free:
area code not required
0120-977-033 (except Okinawa)
0120-977-699 (Okinawa)
Keitai Guarantee Service Center
For loss, theft or damage  (toll free)
From fixed-line phones/au cell phones:
0120-925-919
Business hours: 9:00 to 21:00 (7 days a week)
Cell phone and PHS operators collect and recycle 
unused telephones, batteries and battery 
chargers at stores bearing the       logo regardless 
of brand and manufacturer to protect the 
environment and reuse valuable resources.
Safety Precautions
Before you start using the product, be sure to read the “Notes on Usage” 
available on the au homepage to ensure correct use.
Before you assume that the product is malfunctioning, check for possible 
remedies in the following au Customer Support site of au homepage:
(http://www.au.kddi.com/english/support/)
When Using the Product
• Communication is not possible even inside the service area in places where 
the signal does not reach (e.g. tunnels and basements). Also, 
communication may not be possible in poor reception areas. Communication 
may be interrupted if you move into a poor reception areas during 
communications.
• Since this product uses radio waves, the possibility of communication 
intercepts by third parties cannot be eliminated. (Though the LTE/CDMA/
GSM/UMTS system has highly secure confidential communication features.)
• The product is compatible with the international roaming service. Each 
network service varies depending on the area and service content.
For details, refer to “auのネットワークサービス・海外利用” (au Network 
Services/International Roaming) described in “Instruction Manual 
application” (Japanese) or “Full Instruction Manual” (Japanese) available on 
the au homepage.
• Since the product is a radio station under the Radio Law, you may be asked 
to temporarily submit the product for inspection in accordance with the Radio 
Law.
• The IMEI information of your cell phone is automatically sent to KDDI 
CORPORATION for maintenance and monitoring operational status of your 
cell phone.
• Since the battery is built into the product, you cannot replace it yourself. For 
replacing the battery, contact an au shop or Customer Service Center.
• Take care not to inconvenience people around you when you use the product 
in a public place.
• If you are using the product overseas, check the relevant laws and 
regulations of the country/region you visit.
• When the product is used by a child, parents or guardians should thoroughly 
read the “Basic Manual” (this manual) or “Notes on Usage”/“Setting Guide”/
“Full Instruction Manual” (Japanese) available on the au homepage and 
teach the child how to use it.
Cell Phone Etiquette
■ Use of cell phones is not allowed in the following 
places!
• Do not use a cell phone while driving a car or riding a motorbike or bicycle. It 
may cause a traffic accident. Use of a cell phone while driving a car or 
motorbike is prohibited by law. Use of a cell phone while riding a bicycle may 
be punishable by some regulations.
• Be sure to turn off the product while you are aboard an airplane. Otherwise, 
safety of your flight may be compromised.
List of Packaged Items
Before you start using the product, make sure that you have all the following 
packaged items with the product.
required. Set the e-mail address in advance.
◎ Deletion of the safety information and configurations for Safety 
Notification Mail are not available during wireless LAN (Wi-Fi®) 
connection.
◎ The Company does not guarantee the quality of this service. The 
Company, regardless of the cause, shall not be liable for any problems 
related to registration of safety information due to the concentration of 
access to this service or equipment errors, any loss due to the damage, 
ruination, etc. of safety information or any loss arising from registered 
safety information.
■ Using Emergency Rapid Mail
Emergency Rapid Mail is a service to collectively deliver Earthquake Early 
Warning and Tsunami Warning provided by the Japan Meteorological Agency, 
and Disaster and Evacuation Information provided by the national government 
or the local governments to au phones in the specified areas.
• At the time of purchase, receiving setting of Emergency Rapid Mail 
(Earthquake Early Warning, and Disaster and Evacuation Information) is set 
to “受信する” (Receive). You can receive Tsunami Warning by setting 災害・
避難情報 (Disaster and Evacuation Information).
When receiving Earthquake Early Warning, secure your safety and act 
composedly according to the surrounding situations.
When receiving Tsunami Warning, leave sea coasts immediately and 
evacuate to safe places such as hills and strongly-built tall buildings.
A From the au Disaster Countermeasure menu, [緊急速報メー
ル] (Emergency Rapid Mail).
The inbox is displayed.
Select a mail to check to display the details of the mail.
Warranty
(Japanese)
削除 (Delete)
設定 
(Settings)
SHL24
• 取扱説明書 (Basic Manual) (Japanese)
• ご利用にあたっての注意事項 (Notes on Usage) (Japanese)
• 設定ガイド (Setting Guide) (Japanese)
The following items are not included in the package.
• microSD memory card
• AC adapter
• Earphone
• microUSB cable
• Purchase a specified charger (sold separately).
• Illustrations of cell phones in this manual are only for reference. They may 
look different from the actual product.
◎ The battery is built into the product.
Using au Disaster Countermeasure 
Application
au Disaster Countermeasure is an application in which you can use Disaster 
Message Board, Emergency Rapid Mail (Earthquake Early Warning, Disaster 
and Evacuation Information, and Tsunami Warning), Disaster Voice Messaging 
Service and Disaster Information/Donation website.
A On the home screen, [APPS] [[au災害対策] (au Disaster 
Countermeasure).
The au Disaster Countermeasure menu is displayed.
■ Using Disaster Message Board
Disaster Message Board is a service to enable customers in disaster areas to 
register their safety information via LTE NET when large-scale disasters, such 
as an earthquake whose Japan seismic scale is approximately 6-lower or 
more, occur. The registered safety information can be checked by customers 
using au phones, and also from other carriers’ cell phones, PCs, etc.
For details, refer to “Disaster Message Board Service” on the au homepage.
A From the au Disaster Countermeasure menu, [災害用伝言
板] (Disaster Message Board).
Follow the on-screen instructions for registration/confirmation.
Delete received mails.
緊急地震速報 (Earthquake Early Warning)
Set whether to receive Earthquake Early Warning.
• Tap [受信する] (Receive)/[受信しない] (Not 
receive) [[OK].
災害・避難情報 (Disaster and Evacuation 
Information)
Set whether to receive Disaster and Evacuation 
Information, and Tsunami Warning.
• Tap [受信する] (Receive)/[受信しない] (Not 
receive) [[OK].
音量 (Volume)
Set the volume of the receiving sound.
バイブ (Vibrator)
Set whether to activate the vibrator at the time of 
reception.
マナー時の鳴動 (Linkage to the manner mode)
Set whether to notify you with the manner mode 
settings applied in the manner mode.
緊急地震速報 (Earthquake Early Warning)
Check the receiving sound and vibration of the 
product for Earthquake Early Warning.
災害・避難情報 (Disaster and Evacuation 
Information)
Check the receiving sound and vibration of the 
product for Disaster and Evacuation Information, 
and Tsunami Warning.
◎ This service is available only in Japan (Not available overseas).
◎ Emergency Rapid Mail is free of both information charges and 
communication charges.
◎ Emergency Rapid Mail cannot be received while the power is turned off 
or during a call.
◎ Emergency Rapid Mail may not be received during communication such 
as while sending and receiving e-mails/SMSs and while using the 
browser or when you are in a place where the signal cannot be received 
(e.g. tunnels and basements) or the signal is weak, even within the 
service area.
◎ Emergency Rapid Mail which failed to be received will not be able to be 
received again.
◎ To register the safety information, an e-mail address (〜ezweb.ne.jp) is 
◎ When you receive Emergency Rapid Mail, you will be notified by the 
dedicated alarm tone and the vibrator. The alarm tone cannot be 
changed.
* When you receive Earthquake Early Warning, you will be notified by the alarm 
tone, voice (“地震です” (Jishin-desu)) meaning that an earthquake has 
occurred and the vibrator.
◎ Information intended for the areas of other than your present location may 
be received.
◎ As for this service, the Company shall not be liable for any damage 
incurred on the users resulted from failure or delay of information delivery 
due to communication disturbance or system failure, contents of the 
information or other problems that are not supposed to be blamed on the 
Company.
◎ For details on Earthquake Early Warning and Tsunami Warning provided 
by the Japan Meteorological Agency, refer to the agency’s homepage.
(http://www.jma.go.jp/jma/indexe.html)
Earthquake Early Warning
◎ Earthquake Early Warning notifies areas where a strong shaking (Japan 
seismic scale 4 or more) is expected when an earthquake whose 
maximum Japan seismic scale is predicted of 5-lower or more has been 
detected.
◎ This service detects an earthquake (P-wave, preliminary tremors) near 
the seismic center immediately after the earthquake occurs and 
automatically calculates its location, scale and predicted strength of the 
shaking. After that, you will be notified of the earthquake as soon as 
possible within a few seconds to dozens of seconds before a strong 
shaking from the earthquake (S-wave, principal shock) occurs.
◎ In the vicinity of the seismic center, a strong shaking may reach you 
before Earthquake Early Warning.
◎ The Earthquake Early Warning distribution system provided by this 
service is different from that provided by TV, radio and other 
communication media and thus the arriving time of Earthquake Early 
Warning may be different among those media.
Tsunami Warning
◎ Tsunami Warning notifies areas including target sea coasts of Major 
Tsunami Warning and Tsunami Warning provided by the Japan 
Meteorological Agency.
Disaster and Evacuation Information
◎ Disaster and Evacuation Information notifies information related to the 
safety of citizens, such as evacuation advisories, evacuation orders or 
various alarms delivered by the national government or the local 
governments.
■ Using Disaster Voice Messaging Service
Disaster Voice Messaging Service is a service to record voices with a 
smartphone and deliver them as a voice message to people to whom you want 
to deliver the information that you are safe when large-scale disasters occur.
A From the au Disaster Countermeasure menu, [災害用音声お
届けサービス] (Disaster Voice Messaging Service).
Follow the on-screen instructions.
◎ To use this service via Wi-Fi®, making initial settings via LTE/3G networks 
is required.
◎ Voice messages can be recorded for up to 30 seconds.
◎ Voice messages can be exchanged among au phones as well as other 
carriers’ cell phones and PHS devices.
◎ Voices may not be heard when the media sound volume is set to low.
◎ When no free space is left on the internal memory, voice messages may 
not be saved or played.
◎ Some cell phones cannot receive voice messages. For details, refer to 
the au homepage.
■ Using Disaster Information/Donation Website
You can check the histories of Disaster and Evacuation Information delivered 
by the local governments, Disaster Information portal and donation website.
A From the au Disaster Countermeasure menu, [災害情報/義
援金サイト] (Disaster Information/Donation website).
Select an item to check.
Illustrations and Descriptions in This 
Manual
■ Note on Key Illustrations
In this manual, the key illustrations are simplified as shown below.
Names and Functions of Parts
■ Front/Right Side
■ Description of Operations for Selecting Item/Icon/Key 
etc.
In this manual, operation procedures are described as below.
Explanation
Description
On the home screen, 
[APPS] [[Phone] 
[Enter “141” [[Call].
 Phone”. Then tap in order of 
Tap “APPS” at the top of the 3-Line Home screen 
and tap “
“
”, “
“
Hold f down for at least 2 seconds.
” and “
”.
”. Lastly, tap 
f (hold down for at 
least 2 seconds).
* Tapping is to select a key or icon displayed on the screen by lightly tapping it with 
your finger.
■ Notes on Illustrations/Screenshots
The screenshots in this manual are simplified and may look different from the 
actual screens. Also, part of the screen may be omitted.
In this manual, part of the 
screen such as icons are 
omitted.
A Earpiece (Receiver)
B Proximity sensor/Light sensor
Proximity sensor prevents inadvertent operations of the touch panel during 
a call.
Light sensor detects the ambient brightness and adjusts the brightness of 
display.
C Display (Touch panel)
D ud Volume up/down key
Adjust the volume.
Long touch “u” on the Welcome Sheet (Lock Screen) to turn on the mobile 
light.
Long touch “d” on the home screen or Welcome Sheet (Lock Screen) to 
set/disable the manner mode.
E Charging/Incoming indicator
F In camera lens
G f Power key
Turn the screen on/off.
Hold it down to turn on/off the power, set the manner mode, etc.
■ Back/Top and Bottom
Actual screen
In this manual
◎ Explanations of this manual are based on the case when the color of the 
main unit is “Pink” as an example.
◎ Explanations of this manual are based on the case when the product is 
held vertically. If you hold it horizontally, menu items/icons/on-screen 
keys etc. may be different.
◎ Menu items, layers and icons described in this manual may be different 
according to functions being used and conditions.
◎ In this manual, “microSD™ memory card (commercially available)”, 
“microSDHC™ memory card (commercially available)” and “microSDXC™ 
memory card (commercially available)” are abbreviated as “microSD 
memory card” or “microSD”.
◎ All of the indicated amounts exclude tax unless otherwise specified.
H TV antenna
I Wi-Fi®/Bluetooth® antenna
J Mobile light
K Out camera lens
L Infrared port
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: SHARP CORPORATION
1
2
3
4
5
6
M & mark
Hold it over a reader/writer when using Osaifu-Keitai®/NFC.
Send and receive data via IC communication.
N Speaker
O Internal antennas
P GPS antenna
Q au Nano IC Card (LTE)/microSD memory card cover
R au Nano IC Card (LTE) tray slot
S microSD memory card slot
T IMEI tray
Allows you to confirm the product’s IMEI.
U Mouthpiece (Microphone)
Transmits your voice to the other party during a call. It is also used for 
recording sounds. Take care not to cover the microphone with your fingers 
etc. when using it.
V Strap eyelet
W Earphone/Microphone jack
X External connection jack
When you connect the common AC adapter 04 (sold separately), the 
microUSB cable 01 (sold separately), etc. to the product, some applications 
may not function properly since the geomagnetic sensor is affected by the 
magnetism of connected devices. Use the product after removing the 
cable.
◎ The back cover of the product cannot be removed. Removing it forcibly 
may cause damage or a fault.
◎ The battery is built into the product, and cannot be removed by the 
customer. To force the power off, refer to “Turning the Power Off Forcibly” 
(zP.14).
TV antenna, Wi-Fi®/Bluetooth® antenna, internal antennas, GPS antenna
◎ Antennas are built into the product. Do not cover with hand during calls or 
data communication, or place stickers over antennas. Doing so may 
affect call/communication quality.
Using the au Nano IC Card (LTE)
au Nano IC Card (LTE)
The au Nano IC Card (LTE) records your personal information such as phone 
numbers.
The product is compatible with au Nano IC Card (LTE) only. You cannot use 
the product by inserting the au IC-Card, micro au IC-Card or au Micro IC Card 
(LTE) for au phones and smartphones instead.
au Nano IC Card (LTE)
IC (metal) part
◎ Make sure to unplug the microUSB plug of the common AC adapter 04 
(sold separately) etc. from the product when attaching or removing the au 
Nano IC Card (LTE).
Attaching the au Nano IC Card (LTE)
Removing the au Nano IC Card (LTE)
Before attaching the au Nano IC Card (LTE), turn the product off and remove 
the microSD memory card.
A Open the au Nano IC Card (LTE)/microSD memory card 
Before removing the au Nano IC Card (LTE), turn the product off and remove 
the microSD memory card.
A Open the au Nano IC Card (LTE)/microSD memory card 
cover.
cover.
Using a microSD Memory Card
Attaching a microSD Memory Card
Before attaching a microSD memory card, turn the product off.
A Open the au Nano IC Card (LTE)/microSD memory card 
B Slowly pull the au Nano IC Card (LTE) tray straight out by 
B Slowly pull the au Nano IC Card (LTE) tray straight out by 
cover.
hooking a finger on it.
hooking a finger on it.
au Nano IC 
Card (LTE) tray
au Nano IC 
Card (LTE) tray
C Put the au Nano IC Card (LTE) on the au Nano IC Card 
C Remove the au Nano IC Card (LTE) from the au Nano IC 
(LTE) tray.
Make sure the notches on the au Nano IC Card (LTE) and au Nano IC 
Card (LTE) tray face the proper orientation and put the card slowly on the 
tray.
IC (metal) part up
au Nano IC Card (LTE)
Notches
Card (LTE) tray.
D Slowly insert the au Nano IC Card (LTE) tray into the au 
Nano IC Card (LTE) tray slot, taking care not to let the tray 
be caught on the metal parts on both sides of the slot.
Confirm the position of the au Nano IC Card (LTE) tray slot and the 
orientation of the au Nano IC Card (LTE) tray carefully, and insert the tray 
all the way into the slot in the direction of the arrow. Inserting the tray 
forcibly may damage the tray.
Metal parts
au Nano IC Card (LTE) 
tray slot
E Close the au Nano IC Card (LTE)/microSD memory card 
cover.
au Nano IC Card (LTE) tray
D Slowly insert the au Nano IC Card (LTE) tray into the au 
Nano IC Card (LTE) tray slot, taking care not to let the tray 
be caught on the metal parts on both sides of the slot.
Confirm the position of the au Nano IC Card (LTE) tray slot and the 
orientation of the au Nano IC Card (LTE) tray carefully, and insert the tray 
all the way into the slot in the direction of the arrow. Inserting the tray 
forcibly may damage the tray.
Metal parts
au Nano IC Card (LTE) 
tray slot
E Close the au Nano IC Card (LTE)/microSD memory card 
cover.
◎ Inserting the au Nano IC Card (LTE) tray not deeply enough may prevent 
the product from functioning properly.
◎ Take care not to lose or damage the removed au Nano IC Card (LTE) 
tray.
B Slowly insert the microSD memory card into the microSD 
memory card slot.
Confirm the orientation for inserting, then insert in the direction of the arrow 
until it clicks and is locked.
Releasing the microSD memory card before it is locked may cause it to 
pop out.
microSD memory 
card slot
Metal part up
C Close the au Nano IC Card (LTE)/microSD memory card 
cover.
◎ Make sure that the top/bottom and front/rear of the microSD memory card 
are facing correctly.
Trying to force a wrongly oriented card into the slot could make it 
impossible to remove the card or result in damage.
◎ Do not touch the terminal part of a microSD memory card.
Removing the microSD Memory Card
Before removing the microSD memory card, turn the product off.
A Open the au Nano IC Card (LTE)/microSD memory card 
cover.
B Slowly push the microSD memory card in all the way.
After it clicks, let the microSD memory card come back out a little without 
releasing it. Releasing the card when it is pushed deeply into the slot may 
cause it to pop out.
C Slowly pull the microSD memory card straight out.
D Close the au Nano IC Card (LTE)/microSD memory card 
cover.
◎ Do not remove the microSD memory card forcefully. Doing so may result 
in damage or data loss.
◎ The microSD memory card may become warm after a long time use, but 
this is not a fault.
Checking the IMEI
An IMEI (international mobile station equipment identity) is a special 
identification code assigned to each phone. You can pull the IMEI tray out to 
confirm the IMEI of the product.
A Turn the product off and remove the microSD memory 
card.
For details on removing the microSD memory card, refer to “Removing the 
microSD Memory Card” (zP.10).
B Slowly pull the IMEI tray straight out by hooking a finger on 
it.
microSD memory 
card slot
IMEI tray
Charging with the Specified AC Adapter (Sold 
Separately)/Specified DC Adapter (Sold 
Separately)
The followings are the explanation of how to connect the common AC adapter 
04 (sold separately)/common DC adapter 03 (sold separately) to charge. For 
details on the specified AC adapter (sold separately)/specified DC adapter 
(sold separately), refer to “Introduction of Peripheral Devices” (zP.19).
A Confirm the direction of the microUSB plug of the common 
AC adapter 04 (sold separately)/common DC adapter 03 
(sold separately) and insert it in the direction of the arrow 
to the external connection jack of the product.
Charging with a PC
The followings are the explanation of how to charge the internal battery by 
connecting the product to a USB port of a PC through which the battery can be 
charged.
A Connect the microUSB cable 01 (sold separately) to a USB 
port of a PC after the PC is activated completely.
External 
connection jack
Protruding edges
External 
connection jack
USB port of a PC
microUSB cable 01 
(sold separately)
Protruding edges
B Connect the microUSB cable 01 (sold separately) to the 
product after the product is activated completely.
◎ If you use the microUSB cable to charge the internal battery, it may take 
the internal battery longer to be fully charged than if you use the specified 
AC adapter (sold separately).
◎ Turn the protruding side of the microUSB plug down and insert the 
microUSB plug to the external connection jack of the product straightly. 
Inserting the microUSB plug in the wrong direction may result in damage 
to the external connection jack of the product.
◎ The product is turned on when it is connected to a PC while the power is 
turned off.
◎ If you charge the internal battery when the battery has run out, the 
charging/incoming indicator may not illuminate. In such case, use the 
specified AC adapter (sold separately) for charging.
Common AC adapter 04 (sold separately)/
Common DC adapter 03 (sold separately)
B Plug the common AC adapter 04 (sold separately) power 
plug into a 100 V AC power outlet/Plug the common DC 
adapter 03 (sold separately) plug into a cigarette lighter 
socket.
Common AC adapter 
04 (sold separately)
Common DC adapter 
03 (sold separately)
C When charging is finished, pull the microUSB plug of the 
common AC adapter 04 (sold separately)/common DC 
adapter 03 (sold separately) straight out from the external 
connection jack of the product.
D Unplug the common AC adapter 04 (sold separately) power 
plug from the power outlet/Unplug the common DC adapter 
03 (sold separately) plug from the cigarette lighter socket.
◎ Although you can charge the internal battery while the power is turned on, 
charging time lengthens.
◎ The IMEI is information required when requesting servicing or repairs.
◎ The IMEI tray cannot be removed from the main unit. Take care not to 
apply force when handling.
◎ You can also operate the product to confirm the IMEI.
On the home screen, tap [APPS] [[Settings] [[Device info] 
[[Status] and confirm the IMEI field.
Charging
Charging
When you purchase the product, the internal battery is not fully charged. Be 
sure to charge the internal battery before use.
• If the performance of the battery does not recover (e.g. the usable time after 
each charge has become extremely short), the internal battery may be at the 
end of service life. On the home screen, tap [APPS] [[Settings] [[Device 
info] [[Status] [[Battery status] to check the charging performance of the 
internal battery.
• While charging, the charging/incoming indicator illuminates in red, and the 
battery icon is displayed with 
charged to approximately 95%, the charging/incoming indicator illuminates 
in green. When charging is finished, the charging/incoming indicator goes 
out.
 superimposed. When the battery is 
◎ Depending on the operation procedure and usage environment, the 
temperature inside the product may get high and the product may even 
get heated. In such case, charging may stop for security reasons.
◎ Charging the internal battery while using the camera function etc. may 
lengthen the charging time.
◎ If you perform various operations with a specified charger (sold 
separately) connected to the product, charging/discharging may take 
place repeatedly in a short time. Frequently charging the internal battery 
shortens its service life.
◎ If you charge the internal battery when the battery has run out, the 
charging/incoming indicator may not illuminate soon. However, charging 
is in progress.
◎ If the charging/incoming indicator flashes in red, force the power off 
(zP.14) and turn the product on again. If the indicator continues to flash, 
stop charging the internal battery and contact an au shop or the Keitai 
Guarantee Service Center.
◎ If you stop charging while the charging/incoming indicator still illuminates 
 
during charging, the cell phone may be left not fully charged even if 
is displayed on it. In such case, the usage times shorten.
7
8
9
10
11
12
13
Turning the Power On/Off
■ Turning the Power On
A f (hold down for at least 2 seconds).
◎ The initial setting of the touch panel will be executed until “AQUOS 
PHONE” disappears from the screen after the power is turned on. Do not 
touch the screen, otherwise touch panel operations may not be 
performed properly.
■ Turning the Power Off
A f (hold down for at least 2 seconds).
B [Power off] [[OK].
■ Restarting the Product
You can restart the product after turning it off.
A f (hold down for at least 2 seconds).
B [Reboot] [[OK].
■ Turning the Power Off Forcibly
You can force the product to turn off if the screen freezes or you are unable to 
turn the product off.
A f (hold down for at least 8 seconds).
Release your finger after the product vibrates to turn the power off.
◎ If the power is turned off forcibly, unsaved data will be deleted. Do not 
turn the power off forcibly unless you cannot operate the product.
■ Booting in Safe Mode
Turn the product off then boot it in a state close to that at time of purchase.
If operation of the product is unstable, it may be due to applications installed 
after purchasing the product. If symptoms improve when booted in safe mode, 
uninstalling the applications you installed may remedy symptoms.
A f (hold down for at least 2 seconds).
B Long touch “Power off” [[OK].
“Safe mode” is displayed at the bottom of the screen when the product is 
booted in safe mode.
To end safe mode, reboot the product.
◎ When the product is turned off, you can boot it in safe mode by f 
(hold down for at least 2 seconds) to turn it on, and then long touching 
“d” until the Welcome Sheet (Lock Screen) is displayed after the au 
logo disappears.
◎ It is recommended that you back up your data on the product before 
booting in safe mode.
◎ Widgets that you yourself created may be deleted.
◎ Safe mode is not a normal state for the product to be booted in. End safe 
mode before normal use.
Turning the Screen On/Off
Using the 3-Line Home
If you press f or no operation is made for a specified time, the screen is 
turned off.
■ Turning the Screen On
A f while the screen is turned off.
◎ When you put the product in your pocket, bag, etc., turn the screen off. 
Putting the product in while the screen is turned on may cause 
inadvertent operations.
Welcome Sheet (Lock Screen)
The Welcome Sheet (Lock Screen) is displayed if you turn the screen on.
The 3-Line Home is a home screen which consists of the Apps Sheet, the 
Widgets Sheet and the Shortcuts Sheet. You can use the function by tapping 
an icon/a widget/shortcut on each sheet.
• You can switch each sheet by tapping “APPS”, “WIDGETS” or 
“SHORTCUTS” on the Sheet Switcher, or sliding/flicking the home screen to 
the left/right.
Switching sheets
《Apps Sheet》《Widgets Sheet》《Shortcuts Sheet》
■ Viewing the 3-Line Home
《Welcome Sheet (Lock Screen)》
” to the bottom of the screen to unlock.
” up to display “Video tutorial”, “Welcome sheet 
Slide “
Tap, long touch or slide “
setting” and shortcuts.
A Wallpaper
B Owner info key
Tap to display texts according to items set for “Owner info” in “Lock & 
Security”.
C Info Area
Flick to the left/right to switch the weather, stock prices information, widgets, 
media information and date and time.
Switching the Display Language to 
English
You can switch the display language for function names and other items to 
English.
A On the home screen, [アプリ] (APPS).
B [設定] (Settings).
C [言語と文字入力] (Language & input).
D [言語(Language)を選択] (Select language).
E [English].
A Status bar
B Sheet Switcher
Long touch Sheet Switcher, drag it to the destination and release your finger 
to move it.
C Apps Sheet/Widgets Sheet/Shortcuts Sheet
D Navigation Bar
E Scroller
Displayed when the screen is scrolled. You can scroll the screen by sliding 
the displayed scroller up/down.
F Separator
Pinch out vertically on the home screen to add a separator. You can delete 
the separator by pinching it in vertically.
G Social Board
Confirm information for registered SNS.
◎ A separator cannot be added if there are no applications, etc. between 
separators.
■ Arranging the Home Screen
A When the top of any sheet of the home screen is displayed, 
slide the sheet down.
Alternatively, tap “e” on any sheet.
B [Home settings].
Using the Status Bar
Icons
The notification icons to notify you of a missed call, a new mail message, a 
running operation, etc. are displayed on the left side of the status bar, while the 
status icons to show the status of the product are on the right side.
■ Main Notification Icons
Icon
Description
Missed call
New mail message (E-mail)
New mail message (SMS)
New mail message (PC-mail)
New mail message (Gmail)
Making a call, talking, receiving a call
Call on hold
Answering memo
Space on the internal memory available less than approx. 275 
MB
Reading the internal memory/a microSD memory card
Installation of application completed, update available
Software update available
Icons collected
◎ Some icons are displayed with their number superimposed on them.
■ Main Status Icons
Icon
〜
〜
Description
Time
Battery level
〜 : Battery level display 
: No battery
• While charging, the battery icon is displayed with 
 
superimposed.
Airplane mode set
Signal strength (Receiving electric field)
〜 : Level display 
: Out of service area
• The icon indicating network is displayed at the upper left.
• During a communication, the icon is displayed with 
 
superimposed.
Manner mode status
: Standard manner mode 
: Silent manner mode
: Drive manner mode 
During a call using hands-free
Microphone set to “Mute” during a call
Answering memo set
: No Answering memo 
: Answering memo (one to 
nine entries) 
: Answering memo (ten entries)
Using the Notification/Status Panel
In the notification/status panel, you can check the details on notification icons 
and status icons or activate an application corresponding to the icon.
You can also set the manner mode, VeilView, etc.
A Slide the status bar down.
《Notification/Status panel》
A Function buttons
Switch settings of the frequently used function by one touch.
B Function button displaying/hiding bar
Tap it to display/hide function buttons on the second and subsequent 
row.
C Music controller
Play music with LISMO.
D Notification area
Check the status of the product and contents of notifications. 
Depending on the information, you can pinch out/pinch in to enlarge/
shrink notifications or tap notifications/functions to activate a 
corresponding application.
• Flick a notification to the left/right to delete it. You may not be able to 
delete a notification depending on the notification.
E Settings key
Tap it to make various settings for the product.
F Rearrange key
Sort function buttons.
G Clear
Tap it to clear all the notifications. You may not be able to delete a 
notification depending on the notification.
H Close bar
Slide it up to hide the notification/status panel.
Switching Input Methods
You can switch input methods for character entry.
• Following operation explanations use “Japanese - iWnn IME - SH edition”.
A While the keyboard is displayed, open the notification 
panel.
B [Choose input method] [[English (US)]/[Japanese].
Switching Software Keyboards
A On the character entry screen, [
] [[Change input UI] 
[[Set QWERTY keyboard]/[Set 12 keyboard].
Introduction of Peripheral Devices
Troubleshooting
■ au Carrying Case F Black (0105FCA) (sold separately)
au Carrying Case G Black (0106FCA) (sold separately)
au Carrying Case F Black
■ Common AC Adapter 03 (0301PQA) (sold separately)
Common AC Adapter 04 (0401PWA) (sold separately)
Common AC Adapter 03 Navy (0301PBA) (sold separately)
Common AC Adapter 03 Green (0301PGA) (sold separately)
Common AC Adapter 03 Pink (0301PPA) (sold separately)
Common AC Adapter 03 Blue (0301PLA) (sold separately)
AC Adapter JUPITRIS (White) (L02P001W) (sold separately)
AC Adapter JUPITRIS (Red) (L02P001R) (sold separately)
AC Adapter JUPITRIS (Blue) (L02P001L) (sold separately)
AC Adapter JUPITRIS (Pink) (L02P001P) (sold separately)
AC Adapter JUPITRIS (Champagne) (L02P001N) (sold 
separately)
Common AC adapter 04
• Illustrations and forms may not match depending on the AC adapter you 
use.
■ Common DC adapter 03 (0301PEA) (sold separately)
■ Portable charger 02 (0301PFA) (sold separately)
■ microUSB cable 01 (0301HVA) (sold separately)
microUSB cable 01 Navy (0301HBA) (sold separately)
microUSB cable 01 Green (0301HGA) (sold separately)
microUSB cable 01 Pink (0301HPA) (sold separately)
microUSB cable 01 Blue (0301HLA) (sold separately)
◎ For the latest information about available peripheral devices, check the 
au homepage (http://www.au.kddi.com/english/) or contact Customer 
Service Center.
◎ The product does not support ASYNC/Fax transmission.
◎ The above-mentioned peripheral devices can be purchased from au 
Online Shop.
(http://auonlineshop.kddi.com/)
Before you assume that the product is malfunctioning, check the following:
Trouble
Battery usage time is 
short.
Cannot make calls.
Cannot receive calls.
Cannot hear the other 
party.
Cannot recognize a 
microSD memory card/
Cannot find target data.
Cannot operate the 
keys/touch panel.
Cannot charge the 
battery.
Cannot turn on the 
power.
Cannot operate/The 
screen does not 
respond/Cannot turn off 
the power.
Cannot operate the 
touch panel as 
intended.
Screen response is 
slow when you tap on 
the screen/press the 
keys.
auIC card(UIM) error. is 
displayed.
The power is turned off 
automatically.
The power is turned off 
while the wake-up logo 
is displayed.
 (out of service area 
icon) is displayed.
A message indicating 
that charging is 
necessary is displayed.
When making a call, a 
beeping sound is heard 
from the earpiece and 
a connection cannot be 
established.
Detail
• Make sure you do not often use the product in 
places where 
displayed. (zP.17)
 (out of service area) is 
• Make sure the internal battery does not 
approach the end of its service life. Check the 
battery status. (zP.11)
• Is the internal battery charged enough? (zP.11)
• Suspend the functions not being used. (zP.18)
• Is an au Nano IC Card (LTE) inserted? (zP.7)
• Is the power turned on? (zP.14)
• Is reception good enough? (zP.17)
• Is the product within the service area? (zP.17)
• Is the power turned on? (zP.14)
• Is an au Nano IC Card (LTE) inserted? (zP.7)
• Make sure you are not covering the earpiece 
with your ear.
Place the earpiece over your earhole.
• Is a microSD memory card inserted properly? 
(zP.10)
• Make sure data is not saved on the internal 
memory. Data can be saved on the internal 
memory besides a microSD memory card.
• Turn off the power and then turn it on.
• Is the power turned on? (zP.14)
• Is the power plug of the specified charger (sold 
separately) securely plugged into an outlet or a 
cigarette lighter socket? (zP.11)
• Is the internal battery charged? (zP.11)
• Did you hold f down? (zP.14)
• You can force the power off by holding down 
f for at least 8 seconds and releasing your 
finger after the product vibrates. Turn the 
product on again after a while. (zP.14)
• Make sure you are not operating with hands 
wearing gloves etc.
• Make sure you are not operating with the tip of a 
fingernail or with foreign object between the 
screen and your fingers.
• Restart the product. (zP.14)
• Screen response may be slowed down when a 
large amount of data is stored in the product or 
being transmitted between the internal memory 
and a microSD memory card.
• Is an au Nano IC Card (LTE) inserted? (zP.7)
• Make sure the battery has not run out. (zP.11)
• Make sure the battery has not run out. (zP.11)
• Is reception good enough? (zP.17)
• Is the product within the service area? (zP.17)
• Is your hand off the area around the internal 
antenna? (zP.7)
• The battery is almost empty. (zP.11)
• Is reception good enough? (zP.17)
• Is the product within the service area? (zP.17)
• The wireless line is busy or the other party is on 
another line. Try again later.
If symptoms do not improve after checking each of the above, information is 
provided through au Customer Support on the au homepage below.
(http://www.au.kddi.com/english/support/)
14
15
16
17
18
19
20
Updating Software
The product supports the software update.
A On the home screen, [APPS] [[Settings] [[Device info] 
[[Software update].
B
Software 
update
Auto-check 
settings
Check whether software update is necessary or not. 
The confirmation starts when you tap “Yes”. When it is 
necessary, you can download data for software update.
Set whether to regularly check presence of data for 
software update available.
■ Notes on Software Update
• You are charged for data communication when connecting to the Internet 
from the product by using packet communication.
• When software update is necessary, you will be informed on au homepage, 
etc. For details, contact an au shop or Customer Service Center (call toll-free 
157). In addition, users of the SHL24 will receive a notice from au, when 
software update is necessary to improve the functionality of the SHL24.
• It is recommended to back up your data before updating software.
• If the software update is performed, the product will restart before and after 
the update.
• If the software update has failed or stopped, perform the same procedures 
again.
• If the software update fails, it may become impossible to operate the product. 
If this happens, bring it to an au shop or PiPit (not accepted by some shops).
• Charge the battery sufficiently before starting update. If the battery level is 
insufficient or the battery runs out during the update, the software update will 
fail.
• Check out the signal reception status. The software update may fail if the 
product is in a place with bad signal reception status.
• Various data registered on the product (address books, mails, still pictures, 
music data, etc.) and information of settings will not be changed even after 
software is updated. However, note that data may not be protected 
depending on the state of the product (fault, damage, getting wet with water, 
etc.).
• After software is updated, the download of next update software may 
automatically start (consecutive update).
• The software update is not available during international roaming.
Do not conduct the following operations during the software update
• Do not move during software update.
The following operations are not available during the software update
• Operations are not available during software update. Making a call to 110 
(Police), 119 (Fire and Ambulance), 118 (Regional Coast Guard 
Headquarters) or 157 (Customer Service Center) is not available either. Also, 
the alarm etc. does not function.
After-Sales Service
■ When Asking for Repair
For repair, contact Keitai Guarantee Service Center.
During the 
warranty period
Outside the 
warranty period
Repairs will be done based on the <> described on the 
warranty card.
We shall repair the product for a charge as requested by 
the customer if repair renders it usable.
◎ Before handing in the product for repair, make a backup of the contents 
of memory since they may disappear during repair. Note that the 
Company shall not be liable for any damages and loss of income should 
the contents of memory be altered or lost.
◎ Recycled parts that meet the Company’s quality standards are 
sometimes used for repair.
◎ au cell phones collected by Replacement cell phone delivery service 
which you used before are recycled to cell phones for replacement after 
repairs. Also parts replaced by au after-sales service are collected and 
recycled by the Company. They are not returned to customers.
■ Performance Parts for Repair
The Company retains performance parts for repair of the SHL24 main unit and 
its peripheral devices for 4 years after discontinuation of production. 
“Performance parts for repair” refers to parts required for maintaining the 
functions of the product.
■ Warranty Card
At the store of purchase, thoroughly check and read the name of the retailer, 
date of purchase and other necessary details filled in on the warranty card, 
and be sure to keep it in a safe place.
■ Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called “Keitai 
Guarantee Service Plus LTE” (monthly fee: 380 yen, tax excluded) is available 
for using your au cell phone for a long time without worries.
This service expands coverage for many troubles including malfunction, theft 
and loss. For details of this service, check on the au homepage or contact 
Keitai Guarantee Service Center.
◎ You can apply for membership only at the time of purchasing your au cell 
phone.
◎ Once you cancel the membership, you cannot reapply for it until you 
purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell phone, 
this service only covers the most recently purchased au cell phone.
◎ When an au cell phone is handed over to you or someone else, the “Keitai 
Guarantee Service Plus LTE” membership is also handed over to the 
successor of the cell phone.
◎ When you get a new au cell phone by changing the model, purchasing 
an extra cell phone, etc., the “Keitai Guarantee Service Plus” or “Keitai 
Guarantee Service Plus LTE” membership for the old au cell phone is 
automatically canceled.
◎ Service contents are subject to change without notice.
■ au Nano IC Card (LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the 
card will be replaced at your expense. When malfunction is suspected, or in 
case of theft or loss, contact an au shop or PiPit.
■ After-Sales Service
If you are unsure about anything regarding after-sales service, contact the 
following service counter.
Customer Service Center (for service canceling procedure or operation in 
case of loss or theft)
From a fixed-line phone, 
From an au cell phone, 113 without area code (toll free)
0077-7-113 (toll free)
Keitai Guarantee Service Center (for loss, theft or damage)
From a fixed-line phone/an au cell phone, 
0120-925-919 (toll free)
Business hours    9:00 to 21:00 (7 days a week)
■ au After-Sales Service Information
Service contents
Replacement cell phone 
delivery service
(spontaneous failure: 1st year)
Replacement cell phone 
delivery service
(spontaneous failure: 2nd year 
and later)
Replacement cell phone 
delivery service
(partial damage, water soak, 
irreparable damage, theft and 
loss)
Holding over and repair
(spontaneous failure: 1st year)
Holding over and repair
(spontaneous failure: 2nd year 
and later)
Holding over and repair
(partial damage)
Holding over and repair
(water soak and irreparable 
damage)
Holding over and repair
(theft and loss)
Keitai Guarantee 
Service Plus LTE 
member
Non-Keitai 
Guarantee Service 
Plus LTE member
Free
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
Free
Free (three-year 
warranty)
Customer charge
Upper limit: 5,000 
yen
Customer charge
10,000 yen
N/A
N/A
N/A
N/A
Free
Actual cost
Actual cost
Actual cost
N/A
(By model 
replacement)
* Charge amounts are all tax excluded.
Replacement cell phone delivery service
◎ When you have trouble with your au cell phone, you can have a cell 
phone for replacement (same model and color as your old one) delivered 
to any destination that you specify by calling us. Please return your old 
faulty au cell phone within 14 days after the cell phone for replacement is 
delivered to you.
◎ You can use this service up to twice within one year starting from the day 
when you first use this service. If you have not used this service over the 
past one year at the time of your application for this service, the 
application will be regarded as your first time. If you have, the application 
will be regarded as your second time.
* For details, check on the au homepage.
Holding over and repair
◎ Damages and malfunctions intentionally caused by the customer as well 
as those due to modification (e.g. disassembly, change of parts, painting, 
etc.) by the customer are not covered by this service.
◎ You cannot receive a refund for replacement of the outer casing due to 
stains, scratches, paint removal, etc. on the outer casing.
Main Specifications
Display
Weight
Size (W×H×D)
Memory (built-in)
Continuous talk 
time (in Japan)
Continuous talk 
time (overseas 
(GSM))
Continuous 
standby time (in 
Japan)
Continuous 
tethering time
Maximum Wi-Fi® 
tethered 
connections
Continuous 
standby time 
(overseas (GSM))
Charging time
1Seg continuous 
watching time*1
Camera device
Approx. 4.5 inches, approx. 16.77 million colors, IGZO, 
1,080×1,920 (FHD)
Approx. 115 g (including the internal battery)
Approx. 63 mm×124 mm×9.9 mm (thickest part approx. 
10.3 mm)
ROM: Approx. 16 GB
RAM: Approx. 2 GB
Approx. 980 min.
Approx. 620 min.
Approx. 510 hours (while LTE is used)
Approx. 610 hours (while 3G is used)
Approx. 420 min. (LTE on WAN)
Approx. 600 min. (3G on WAN)
10 devices
Approx. 600 hours
Common AC adapter 04 (sold separately): Approx. 120 
min.
Common DC adapter 03 (sold separately): Approx. 260 
min.
Approx. 8 hours and 00 min. (earphone)
Approx. 7 hours and 30 min. (speaker)
Out camera
CMOS image sensor
In camera
CMOS image sensor
Effective pixels
Out camera
Approx. 13.10 million pixels
In camera
Approx. 1.20 million pixels
Bluetooth® 
function
Network 
environment
Interface
Communication method: Bluetooth® Standard Ver.4.0
Output: Bluetooth® Standard Power Class 2
Communication distance*2: Within 10 m with no 
obstacles in the range
Compatible Bluetooth® profiles*3: HSP (Headset Profile), 
HFP (Hands-Free Profile), A2DP (Advanced Audio 
Distribution Profile), AVRCP (Audio/Video Remote 
Control Profile) Ver.1.3, OPP (Object Push Profile), SPP 
(Serial Port Profile), PBAP (Phone Book Access 
Profile)*4, HID (Human Interface Device Profile), HDP 
(Health Device Profile), PAN (Personal Area Networking 
Profile), PXP (Proximity Profile)*5, FMP (Find Me 
Profile)*5, ANP (Alert Notification Profile)*5, PASP (Phone 
Alert Status Profile)*5, TIP (Time Profile)*5, DUN (Dial-up 
Networking Profile)*6
Frequency bands: 2.4 GHz band
Wireless LAN (Wi-Fi®) function: IEEE 802.11a/b/g/n (2.4 
GHz/5 GHz)/ac*7 conformant
microUSB jack, 3.5φ (quadrupoles) earphone/
microphone jack (supported earphones: tripolar 
headphone (Lch/Rch/GND) and quadrupolar earphone 
with microphone (Lch/Rch/GND/MIC))
*1 The 1Seg continuous watching time varies depending on the usage.
*2 It changes according to objects obstructing devices and signal reception.
*3 This is the specification provided in Bluetooth® standards for making 
communication between Bluetooth®-compatible devices in accordance with their 
intended use.
*4 Some contents of address books data may not be properly displayed on the 
device of the other party.
*5 This profile supports Bluetooth® Standard Ver.4.0.
*6 Supported for some car navigation systems only. See the au homepage for usage.
*7 Supported for Wi-Fi CERTIFIED™ ac. Refer to the respective companies’ websites 
for information on supported products.
◎ The continuous talk time and continuous standby time may drop to less 
than half depending on the battery charging status, usage environment 
such as temperature, reception condition at the location where the 
product is used, and the function settings.
Specific Absorption Rate (SAR) of Cell 
Phones
This model 【SHL24】 mobile phone complies with Japanese technical 
regulations and international guidelines regarding exposure to radio waves. 
This mobile phone has been designed in observance of the Japanese 
technical regulations regarding exposure to radio waves (*1) and limits to 
exposure to radio waves recommended by equivalent international guidelines.
These international guidelines were set out by the International Commission on 
Non-Ionizing Radiation Protection (ICNIRP), which is in collaboration with the 
World Health Organization (WHO), and the permissible limits include a 
substantial safety margin designed to assure the safety of all persons, 
regardless of age and health condition. The Japanese technical regulations 
and international guidelines define the limits using a unit of measurement 
known as the Specific Absorption Rate (SAR), which represents the average 
amount of radio frequency energy absorbed by the human head. The SAR limit 
for mobile phones is 2.0 W/kg. The highest SAR value for this mobile phone 
when tested for use at the ear is 0.473 W/kg. There may be slight differences in 
SAR levels among individual products, but they all satisfy the limit. The actual 
SAR of this mobile phone while talking on the phone can be well below that 
indicated above. This is due to automatic changes in the power level of the 
mobile phone to ensure it only outputs the minimum power required to 
communicate with a base station. Therefore in general, the closer you are to a 
base station, the lower the power output of the mobile phone.
This mobile phone can be used in positions other than against your ear. This 
mobile phone satisfies the international guidelines when used with au Carrying 
Case F Black (0105FCA) (sold separately)/au Carrying Case G Black 
(0106FCA) (sold separately) recommended by KDDI (*2).
In case you are not using the au Carrying Case F Black (0105FCA) (sold 
separately)/au Carrying Case G Black (0106FCA) (sold separately), use a 
product that contains no metal parts, and one that can hold the mobile phone 
at least 1.5 cm away from your body.
The World Health Organization has stated that “a large number of studies have 
been performed over the last two decades to assess whether mobile phones 
pose a potential health risk. To date, no adverse health effects have been 
established as being caused by mobile phone use”. If you would like to know 
more detailed information, please refer to the WHO website.
(http://www.who.int/docstore/peh-emf/publications/facts_press/
fact_english.htm)
Please refer to the websites listed below if you would like to know more 
detailed information regarding SAR.
○ Ministry of Internal Affairs and Communications website:
(http://www.tele.soumu.go.jp/e/sys/ele/index.htm)
○ Association of Radio Industries and Businesses website:
(http://www.arib-emf.org/index02.html)
○ au homepage:
(http://www.au.kddi.com/english/)
○ SHARP homepage:
(http://www.sharp.co.jp/products/menu/phone/cellular/sar/index.html)
*1 Technical regulations are defined by the Ministerial Ordinance Related to the Radio 
Law (Article 14-2 of Radio Equipment Regulations).
*2 Regarding the method of measuring SAR when using mobile phones in positions 
other than against the ear, international standards (IEC62209-2) were set in March 
of 2010. 
On the other hand, regarding the technical standards of Japan, ministerial 
ordinance to revise part of the Ministerial Ordinance related to Radio Law (Article 
14-2 of Radio Equipment Regulations) has been issued in August 2013, and will be 
enforced on April 1, 2014.
CE Declaration of Conformity
FCC Notice
In some countries/regions including Europe, there are restrictions on the 
use of 5GHz WLAN that may limit the use to indoors only.
If you intend to use 5GHz WLAN on the device, check the local laws and 
regulations beforehand.
Hereby, Sharp Telecommunications of Europe Ltd, declares that this 
SHL24 is in compliance with the essential requirements and other relevant 
provisions of Directive 1999/5/EC.
A copy of the original declaration of conformity can be found at the 
following Internet address:
(http://www.sharp.co.jp/k-tai/)
■ Mobile Light
Do not point the illuminated light directly at someone’s eyes.
Be especially careful not to shoot small children from a very close distance.
Do not use Mobile light near people’s faces. Eyesight may be temporarily 
affected leading to accidents.
■ AC Adapter
Any AC adapter used with this handset must be suitably approved with a 5Vdc 
SELV output which meets limited power source requirements as specified in 
EN/IEC 60950-1 clause 2.5.
■ Battery - CAUTION
Use specified Charger only.
Non-specified equipment use may cause malfunctions, electric shock or fire 
due to battery leakage, overheating or bursting.
The battery is embedded inside the product. Avoid removing the embedded 
battery since this may cause overheating or bursting.
Do not dispose of the product with ordinary refuse. Take the product to an au 
Shop, or follow the local disposal regulations.
Charge battery in ambient temperatures between 5°C and 35°C; outside this 
range, battery may leak/overheat and performance may deteriorate.
■ Volume Level Caution
To prevent possible hearing damage, do not listen at high volume 
levels for long periods.
■ Headphone Signal Level
The maximum output voltage for the music player function, measured in 
accordance with EN 50332-2, is 120 mV.
■ European RF Exposure Information
Your mobile device is a radio transmitter and receiver. It is designed not to 
exceed the limits for exposure to radio waves recommended by international 
guidelines. These guidelines were developed by the independent scientific 
organization ICNIRP and include safety margins designed to assure the 
protection of all persons, regardless of age and health.
The guidelines use a unit of measurement known as the Specific Absorption 
Rate, or SAR. The SAR limit for mobile devices is 2 W/kg and the highest SAR 
value for this device when tested at the ear is 0.287 W/kg* and when worn on 
the body is 0.274 W/kg*.
For body-worn operation, this mobile device has been tested and meets the RF 
exposure guidelines when used with an accessory containing no metal and 
positioning the handset a minimum of 1.5 cm from the body. Use of other 
accessories may not ensure compliance with RF exposure guidelines.
As SAR is measured utilizing the devices highest transmitting power the actual 
SAR of this device while operating is typically below that indicated above. This 
is due to automatic changes to the power level of the device to ensure it only 
uses the minimum level required to reach the network.
The World Health Organization has stated that present scientific information 
does not indicate the need for any special precautions for the use of mobile 
devices. They note that if you want to reduce your exposure then you can do 
so by limiting the length of calls or using a hands-free device to keep the 
mobile phone away from the head.
* The tests are carried out in accordance with international guidelines for testing.
- This device complies with part 15 of the FCC Rules. Operation is subject to 
the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must 
accept any interference received, including interference that may cause 
undesired operation.
- Changes or modifications not expressly approved by the manufacturer 
responsible for compliance could void the user’s authority to operate the 
equipment.
■ Information to User
This equipment has been tested and found to comply with the limits of a Class 
B digital device, pursuant to Part 15 of the FCC Rules. These limits are 
designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses and can radiate radio 
frequency energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular 
installation; if this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more 
of the following measures:
1. Reorient/relocate the receiving antenna.
2.
3. Connect the equipment into an outlet on a circuit different from that to 
Increase the separation between the equipment and receiver.
which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
■ 5 GHz WLAN Operation in USA
Within the 5.15-5.25 GHz band, UNII devices are restricted to indoor 
operations to reduce any potential for harmful interference to co-channel 
Mobile Satellite Services (MSS) operations.
■ FCC RF Exposure Information
Your handset is a radio transmitter and receiver. It is designed and 
manufactured not to exceed the emission limits for exposure to radio 
frequency (RF) energy set by the Federal Communications Commission of the 
U.S. Government.
The guidelines are based on standards that were developed by independent 
scientific organizations through periodic and thorough evaluation of scientific 
studies. The standards include a substantial safety margin designed to assure 
the safety of all persons, regardless of age and health.
The exposure standard for wireless handsets employs a unit of measurement 
known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 
1.6 W/kg.
Highest SAR value:
Model
FCC ID
At the Ear
On the Body
SHL24
APYHRO00201
1.01 W/kg
0.91 W/kg
This device was tested for typical body-worn operations with the back of the 
handset kept 1.0 cm from the body. To maintain compliance with FCC RF 
exposure requirements, use accessories that maintain a 1.0 cm separation 
distance between the user’s body and the back of the handset. The use of belt 
clips, holsters and similar accessories should not contain metallic components 
in its assembly.
The use of accessories that do not satisfy these requirements may not comply 
with FCC RF exposure requirements, and should be avoided.
The FCC has granted an Equipment Authorization for this model handset with 
all reported SAR levels evaluated as in compliance with the FCC RF emission 
guidelines. SAR information on this model handset is on file with the FCC and 
can be found at (http://transition.fcc.gov/oet/ea/fccid/) under the Display Grant 
section after searching on the corresponding FCC ID (see table above).
Additional information on Specific Absorption Rates (SAR) can be found on the 
FCC website at (http://www.fcc.gov/encyclopedia/radio-frequency-safety).
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