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jira 8.0 管理手册.pdf
Administering Jira Server 8.0 applications
Jira applications and project types overview
Getting started as an administrator
Setting up your instance
Creating a project
Adding new users
Managing permissions
Installing Jira applications
Jira applications installation requirements
Installing Java
Supported platforms
End of support announcements
Evaluation installation
Installing Jira applications on Windows
Uninstalling Jira applications from Windows
Installing Jira applications on Windows from Zip File
Installing Jira applications on Linux
Uninstalling Jira applications from Linux
Installing Jira applications on Linux from Archive File
Unattended installation
Installing additional applications and version updates
Troubleshooting installation
Connecting Jira applications to a database
Connecting Jira applications to PostgreSQL
Connecting Jira applications to MySQL 5.6
Connecting Jira applications to MySQL 5.7
Connecting Jira applications to Oracle
Connecting Jira applications to SQL Server 2012
Connecting Jira applications to SQL Server 2014
Connecting Jira applications to SQL Server 2016
Tuning database connections
Surviving connection closures
Switching databases
Installing Jira Data Center
Running the setup wizard
Licensing and application access
License compatibility
Extending Jira applications
Integrating with development tools
Getting started with Bitbucket and Jira Cloud
Enable Smart Commits
Synchronize an account
Configure automatic team invitations
Linking a Bitbucket or GitHub repository with Jira
Integrating with other tools
Listeners
Managing webhooks
Services
Using AppLinks to link to other applications
Administering projects and links across multiple applications
Integrating with collaboration tools
Managing apps
Upgrading Jira applications
Reasons to upgrade
Upgrade checklist
Upgrade matrix
Upgrade methods
Creating a test environment for Jira
Preparing for the upgrade
Upgrading Jira Server (installer)
Upgrading Jira Server (manual)
Upgrading Jira Data Center (installer)
Upgrading Jira Data Center (manual)
Upgrading Jira Data Center with zero downtime
Zero downtime upgrade checklist
Upgrade task troubleshooting
Zero downtime upgrade FAQs
Upgrading Jira with a fallback method
Rolling back a Jira application upgrade
Establishing staging environment for Jira applications
Migrating Jira applications to another server
Migrating from Jira Cloud to Server applications
Getting started with Jira Data Center on AWS
Configuring Jira Data Center on AWS
Administering Jira Data Center on AWS
Upgrading Jira Data Center on AWS
Getting started with Jira Data Center on Azure
Administering Jira Software Data Center on Azure
Federating Jira - managing multiple instances
Layout and design
Configuring the look and feel of your Jira applications
Configuring an announcement banner
Configuring the default dashboard
Using dashboard gadgets
Adding a gadget to the directory
Subscribing to another application's gadgets
Choosing a default language
Translating Jira
Configuring the default issue navigator
Creating links in the application navigator
Configuring the user default settings
User management
Managing users
Create, edit, or remove a user
Assign users to groups, project roles, and applications
Monitor a user's activity
Manage password security
Prevent automatic login
SAML SSO for Jira Data Center applications
Enabling public signup and CAPTCHA
Managing groups
View, create, or delete a group
Modify group membership
Assign group access to a project role
Manage group access to applications
Advanced user management
Allowing connections to Jira for user management
Diagrams of possible configurations for user management
Managing nested groups
User management limitations and recommendations
Configuring user directories
Configuring the internal directory
Connecting to an LDAP directory
Configuring an SSL connection to Active Directory
Reducing the number of users synchronized from LDAP to JIRA applications
Connecting to an internal directory with LDAP authentication
Connecting to Crowd or another Jira application for user management
Managing multiple directories
Migrating users between user directories
Synchronizing data from external directories
Configuring projects
Defining a project
Editing a project key
Changing the project key format
Configuring issues
Configuring built-in fields
Defining issue type field values
Associating issue types with projects
Defining priority field values
Associating priorities with projects
Defining resolution field values
Defining status field values
Translating resolutions, priorities, statuses, and issue types
Issue fields and statuses
Configuring issue-level security
Configuring permissions
Managing global permissions
Managing project permissions
Customizing Jira Service Desk permissions
Resolving Jira Service Desk permission errors
Using Manage Sprints permission for advanced cases
Managing project roles
Managing project role membership
Allowing anonymous access to your project
Managing components
Managing versions
Creating release notes
Project screens, schemes and fields
Adding a custom field
Configuring a custom field
Specifying field behavior
Associating field behavior with issue types
Configuring renderers
Defining a screen
Associating a screen with an issue operation
Associating screen and issue operation mappings with an issue type
Creating a notification scheme
Optimizing custom fields
Custom fields with global contexts
Using the issue collector
Advanced use of the Jira issue collector
Working with workflows
Managing your workflows
Configuring workflow schemes
Sharing your workflow
Advanced workflow configuration
Working in text mode
Adding a custom event
Configuring the initial status
Configuring workflow triggers
Using validators with custom fields
Using XML to create a workflow
Workflow properties
Configuring Jira Service Desk approvals
Archiving a project
Importing and exporting data
Migrating from other issue trackers
Importing data from CSV
Commonly asked CSV questions and known issues
How to import CSV data with PVCS command
Importing data from Excel
Importing data from Bitbucket
Importing data from Github
Importing Data from Asana
Importing data from TFS or Visual Studio
Importing data from Rally
Importing data from VersionOne
Importing data from YouTrack
Importing data from Axosoft
Importing data from Pivotal Tracker
Importing data from Bugzilla
Importing data from FogBugz On Demand
Importing data from FogBugz for your Server
Importing data from Trac
Importing data from Redmine
Importing data from BaseCamp
Importing data from JSON
Importing data from Mantis
Moving or archiving individual projects
Splitting Jira applications
Exporting issues
Importing issues from Jira server applications
Migrating data with 3rd party apps
Migrating data with Adaptavist
Promoting configuration changes from staging to production
Preparing
Developing and validating changes in staging
Exporting configuration for changed projects from staging
Importing project configuration into production
Verifying results of promotion
Troubleshooting
Migrating projects to another Jira instance
Preparing for migrating projects
Exporting projects from the source instance
Running a test migration
Validating the test migration
Importing projects into the target instance
Troubleshooting the migration
Merging Jira instances
Migrating data with Botron
Promoting Jira configuration from development to production
Three stages in detail
Migrating Jira projects
Consolidating multiple Jira instances
Configuring Jira application emails
Configuring email notifications
Configuring an SMTP mail server to send notifications
Customizing email content
Creating issues and comments from email
Configuring Jira applications to receive email from a POP or IMAP mail server
Jira system administration
System administration
Finding your Server ID
Increasing Jira application memory
Using the database integrity checker
Precompiling JSP pages
Logging and profiling
Logging email protocol details
Log format
Backing up data
Automating Jira application backups
Preventing users from accessing Jira applications during backups
Restoring data
Restoring a project from backup
Anonymising Jira application data
Restoring data from an xml backup
Restoring information from a native backup
Search indexing
Re-indexing after major configuration changes
Using robots.txt to hide from search engines
Licensing your Jira applications
Viewing your system information
Live monitoring using the JMX interface
Monitoring database connection usage
Viewing Jira application instrumentation statistics
Generating a thread dump
Finding your Jira application Support Entitlement Number (SEN)
Auditing in Jira applications
Important directories and files
Jira application installation directory
Jira application home directory
Setting your Jira application home directory
Integrating Jira applications with a Web server
Integrating Jira applications with IIS
Integrating Jira with Apache
Configuring Apache Reverse Proxy Using the AJP Protocol
Integrating Jira with Apache using SSL
Troubleshooting Apache
Securing Jira applications with Apache HTTP Server
Using Apache to limit access to the Jira administration interface
Using Fail2Ban to limit login attempts
Changing Jira application TCP ports
Connecting to SSL services
Running Jira applications over SSL or HTTPS
Configuring security in the external environment
Data collection policy
Jira Admin Helper
Raising support requests as an administrator
Start and Stop Jira applications
Managing LexoRank
Configuring global settings
Configuring time tracking
Configuring Jira application options
Configuring advanced settings
Configuring the Base URL
Setting properties and options on startup
Recognized system properties for Jira applications
Advanced Jira application configuration
Changing the constraints on historical time parameters in gadgets
Changing the default order for comments from ascending to descending
Limiting the number of issues returned from a search view such as an RSS feed
Configuring file attachments
Configuring issue linking
Configuring issue cloning
Configuring the whitelist
Configuring sub-tasks
Managing shared filters
Managing shared dashboards
Enabling logout confirmation
Rich text editing
Server optimization
Configuring secure administrator sessions
Jira application cookies
Preventing security attacks
Using the Jira application configuration tool
Running Jira applications as a Windows service
Tuning garbage collection (GC)
Performance and scaling
Best practices for scaling Jira Software
Performance and scale testing
Security overview and advisories
Getting help
Troubleshooting problems and requesting technical support
Generating a heap dump
Generating thread dumps
Administering Jira applications 8.0
Administering Jira Server 8.0
Contents
2
Administering Jira Server 8.0 applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Jira applications and project types overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting started as an administrator
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up your instance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Creating a project
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Adding new users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Managing permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Jira applications installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing Java . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Supported platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
End of support announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Evaluation installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing Jira applications on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Uninstalling Jira applications from Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing Jira applications on Windows from Zip File . . . . . . . . . . . . . . . . . . . . . . . . . 36
Installing Jira applications on Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Uninstalling Jira applications from Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Installing Jira applications on Linux from Archive File . . . . . . . . . . . . . . . . . . . . . . . . . 45
Unattended installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installing additional applications and version updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connecting Jira applications to a database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting Jira applications to PostgreSQL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting Jira applications to MySQL 5.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Connecting Jira applications to MySQL 5.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Connecting Jira applications to Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Connecting Jira applications to SQL Server 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connecting Jira applications to SQL Server 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Connecting Jira applications to SQL Server 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Tuning database connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Surviving connection closures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Switching databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Installing Jira Data Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Running the setup wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Licensing and application access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
License compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Extending Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Integrating with development tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Getting started with Bitbucket and Jira Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Enable Smart Commits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Synchronize an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Configure automatic team invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Linking a Bitbucket or GitHub repository with Jira . . . . . . . . . . . . . . . . . . . . . . . . . 128
Integrating with other tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Listeners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Managing webhooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using AppLinks to link to other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Administering projects and links across multiple applications . . . . . . . . . . . . . . . . 140
Integrating with collaboration tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Managing apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Upgrading Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Reasons to upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Upgrade checklist
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Upgrade matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Created in 2019 by Atlassian. Licensed under a
Creative Commons Attribution 2.5 Australia License
.
Administering Jira Server 8.0
3
Upgrade methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Creating a test environment for Jira . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Preparing for the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Upgrading Jira Server (installer)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Upgrading Jira Server (manual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Upgrading Jira Data Center (installer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Upgrading Jira Data Center (manual)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Upgrading Jira Data Center with zero downtime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Zero downtime upgrade checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Upgrade task troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Zero downtime upgrade FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Upgrading Jira with a fallback method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Rolling back a Jira application upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Establishing staging environment for Jira applications . . . . . . . . . . . . . . . . . . . . . . . . 198
Migrating Jira applications to another server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Migrating from Jira Cloud to Server applications . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Getting started with Jira Data Center on AWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Configuring Jira Data Center on AWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Administering Jira Data Center on AWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Upgrading Jira Data Center on AWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Getting started with Jira Data Center on Azure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Administering Jira Software Data Center on Azure . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Federating Jira - managing multiple instances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Layout and design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Configuring the look and feel of your Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Configuring an announcement banner
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Configuring the default dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Using dashboard gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Adding a gadget to the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Subscribing to another application's gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Choosing a default language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Translating Jira . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Configuring the default issue navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Creating links in the application navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Configuring the user default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Managing users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Create, edit, or remove a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Assign users to groups, project roles, and applications . . . . . . . . . . . . . . . . . . . . . . . . 239
Monitor a user's activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Manage password security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Prevent automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
SAML SSO for Jira Data Center applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Enabling public signup and CAPTCHA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Managing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
View, create, or delete a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Modify group membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Assign group access to a project role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Manage group access to applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Allowing connections to Jira for user management . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Diagrams of possible configurations for user management . . . . . . . . . . . . . . . . . . . . . 255
Managing nested groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
User management limitations and recommendations . . . . . . . . . . . . . . . . . . . . . . . . . 257
Configuring user directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Configuring the internal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Connecting to an LDAP directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Configuring an SSL connection to Active Directory . . . . . . . . . . . . . . . . . . . . . . . . 272
Reducing the number of users synchronized from LDAP to JIRA applications . . . 282
Connecting to an internal directory with LDAP authentication . . . . . . . . . . . . . . . . . . . 282
Connecting to Crowd or another Jira application for user management
. . . . . . . . . . . 288
Managing multiple directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Advanced user management
User management
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.
Administering Jira Server 8.0
4
Defining a project
Changing the project key format
Allowing anonymous access to your project
Migrating users between user directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Synchronizing data from external directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Configuring projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Editing a project key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Configuring issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Configuring built-in fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Defining issue type field values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Defining priority field values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Defining resolution field values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Defining status field values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Translating resolutions, priorities, statuses, and issue types . . . . . . . . . . . . . . . . . 322
Issue fields and statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Configuring issue-level security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Configuring permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Managing global permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Managing project permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Customizing Jira Service Desk permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Resolving Jira Service Desk permission errors . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Using Manage Sprints permission for advanced cases . . . . . . . . . . . . . . . . . . . . . 344
Managing project roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Managing project role membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Managing components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Managing versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Creating release notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Project screens, schemes and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Adding a custom field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Configuring a custom field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Specifying field behavior
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Associating field behavior with issue types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Configuring renderers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Defining a screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Associating a screen with an issue operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Associating screen and issue operation mappings with an issue type . . . . . . . . . . 378
Creating a notification scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Optimizing custom fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Custom fields with global contexts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Using the issue collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Advanced use of the Jira issue collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Working with workflows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Managing your workflows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Configuring workflow schemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Sharing your workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Advanced workflow configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Working in text mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
Adding a custom event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Configuring the initial status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Configuring workflow triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Using validators with custom fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Using XML to create a workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Workflow properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Configuring Jira Service Desk approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Archiving a project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
Importing and exporting data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Migrating from other issue trackers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Importing data from CSV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Commonly asked CSV questions and known issues . . . . . . . . . . . . . . . . . . . . . . . 453
How to import CSV data with PVCS command . . . . . . . . . . . . . . . . . . . . . . . . . . . 454
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456
Importing data from Excel
Importing data from Bitbucket
Created in 2019 by Atlassian. Licensed under a
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.
Administering Jira Server 8.0
5
Importing data from Github . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
Importing Data from Asana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Importing data from TFS or Visual Studio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Importing data from Rally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Importing data from VersionOne . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462
Importing data from YouTrack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462
Importing data from Axosoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
Importing data from Pivotal Tracker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
Importing data from Bugzilla . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
Importing data from FogBugz On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
Importing data from FogBugz for your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475
Importing data from Trac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Importing data from Redmine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484
Importing data from BaseCamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486
Importing data from JSON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486
Importing data from Mantis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Moving or archiving individual projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500
Splitting Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500
Exporting issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501
Importing issues from Jira server applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502
Migrating data with 3rd party apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504
Migrating data with Adaptavist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505
Promoting configuration changes from staging to production . . . . . . . . . . . . . . . . 505
Migrating projects to another Jira instance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512
Merging Jira instances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522
Migrating data with Botron . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524
Promoting Jira configuration from development to production . . . . . . . . . . . . . . . . 524
Migrating Jira projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533
Consolidating multiple Jira instances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540
Configuring Jira application emails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
Configuring email notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
Configuring an SMTP mail server to send notifications . . . . . . . . . . . . . . . . . . . . . . . . 544
Customizing email content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
Creating issues and comments from email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
Configuring Jira applications to receive email from a POP or IMAP mail server . . . . . 564
Jira system administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566
Finding your Server ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567
Increasing Jira application memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567
Using the database integrity checker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573
Precompiling JSP pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574
Logging and profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575
Logging email protocol details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581
Log format
Backing up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582
Automating Jira application backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584
Preventing users from accessing Jira applications during backups . . . . . . . . . . . . 586
Restoring data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587
Restoring a project from backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587
Anonymising Jira application data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596
Restoring data from an xml backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598
Restoring information from a native backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599
Search indexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600
Re-indexing after major configuration changes . . . . . . . . . . . . . . . . . . . . . . . . . . . 603
Using robots.txt to hide from search engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603
Licensing your Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604
Viewing your system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606
Live monitoring using the JMX interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612
Monitoring database connection usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614
Viewing Jira application instrumentation statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617
Generating a thread dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619
Finding your Jira application Support Entitlement Number (SEN) . . . . . . . . . . . . . . . . 626
Created in 2019 by Atlassian. Licensed under a
Creative Commons Attribution 2.5 Australia License
.
Administering Jira Server 8.0
6
Auditing in Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627
Important directories and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629
Jira application installation directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633
Jira application home directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634
Setting your Jira application home directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635
Integrating Jira applications with a Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637
Integrating Jira applications with IIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637
Integrating Jira with Apache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642
Securing Jira applications with Apache HTTP Server . . . . . . . . . . . . . . . . . . . . . . . . . 662
Using Apache to limit access to the Jira administration interface . . . . . . . . . . . . . 662
Using Fail2Ban to limit login attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677
Changing Jira application TCP ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679
Connecting to SSL services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680
Running Jira applications over SSL or HTTPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685
Configuring security in the external environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698
Data collection policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698
Jira Admin Helper
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699
Raising support requests as an administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701
Start and Stop Jira applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703
Managing LexoRank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706
Configuring global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708
Configuring time tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709
Configuring Jira application options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712
Configuring advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716
Configuring the Base URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717
Setting properties and options on startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718
Recognized system properties for Jira applications . . . . . . . . . . . . . . . . . . . . . . . . 725
Advanced Jira application configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728
Changing the constraints on historical time parameters in gadgets . . . . . . . . . . . . 729
Changing the default order for comments from ascending to descending . . . . . . . 730
Limiting the number of issues returned from a search view such as an RSS feed 730
Configuring file attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731
Configuring issue linking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 735
Configuring issue cloning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738
Configuring the whitelist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738
Configuring sub-tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739
Managing shared filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742
Managing shared dashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743
Enabling logout confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745
Rich text editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745
Server optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 746
Configuring secure administrator sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 746
Jira application cookies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747
Preventing security attacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749
Using the Jira application configuration tool
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 751
Running Jira applications as a Windows service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755
Tuning garbage collection (GC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 761
Performance and scaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762
Best practices for scaling Jira Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762
Performance and scale testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764
Security overview and advisories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775
. . . . . . . . . . . . . . . . . . . . . . 777
Generating a heap dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778
Generating thread dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779
Troubleshooting problems and requesting technical support
Created in 2019 by Atlassian. Licensed under a
Creative Commons Attribution 2.5 Australia License
.
Administering Jira Server 8.0
7
Administering Jira Server 8.0 applications
A one-stop shop for administering all of your Jira applications: Jira Core, Jira Software, and Jira Service Desk.
Get started
New to Jira? Check out our guide for new administrators.
View guide
What’s new
Time to upgrade? Get the lowdown on the latest and greatest in Jira 8.0.
View latest changes
Jira applications and project types overview
The Jira family of applications are built to deliver a tailored experience to their user. Jira Core is the default
application of Jira, and will always be present in a Jira instance. You may also choose to include other
applications in your instance, such as Jira Software or Jira Service Desk. A user may require access to one, all,
or any combination of these applications.
Note that as Jira Core is the default application, if you have a license for Jira Software or Jira Service Desk, your
requiring an additional license. For example, a Jira
users automatically have access to Jira Core
Software user can view development information on an agile board, and can also view business projects.
without
Application features and project types
Each application delivers a tailored experience for its users, and has an associated project type, which in turn,
offers application-specific features. Below is a list of the project types, and their associated application-specific
features.
Application
Jira Core
Project type
Application-specific feature set
Available to all licensed users
of Jira
Business projects
Created in 2019 by Atlassian. Licensed under a
Creative Commons Attribution 2.5 Australia License
.
Administering Jira Server 8.0
Jira Software
Jira Service Desk
Software projects
8
Integration with development
tools
Agile boards
Release hub for software
version release
Service Level Agreements
(SLAs)
A customizable web portal for
customers
Permission schemes allowing
customer access
Service Desk projects
Application features and users
All users that can log in to a Jira instance will be able to see all the projects in that instance (pending
permissions), but they will only be able to see the application-specific features when they have application
access. For example, a Software project is able to display information from linked development applications,
such as Bitbucket and FishEye on a Software project, and you can create agile boards, but this information is
only viewable by a Jira Software user. A Jira Core user would be able to see the Software project, but would not
be able to see the application-specific features, like agile boards or development information. Likewise, a Jira
Software user would not be able to see any Jira Service Desk application-specific features on a Service Desk
project — only a basic view of the project and its issues.
Only a Jira administrator can create a project for an installed application. They do not need
application access to create the project, but they do need application access if they'd like to view
or use the project.
Anonymous users will have access equivalent to Jira Core users. In other words, they can view
issues and work in any type of project, but they won't see application-specific features, e.g. agile
boards, which are Jira Software-specific features. To know how to allow anonymous users access
to projects, see
Allowing anonymous access to your instance
.
A list of the applications, their default user groups, and their project's application-specific features is listed below:
Jira Core
Jira Software
Jira Service Desk
jira-core-user
jira-software-user
jira-servicedesk-agent
Business
Projects
Project
level
View
Issue level Create
Created in 2019 by Atlassian. Licensed under a
Creative Commons Attribution 2.5 Australia License
.
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