THE INTERNET OF THINGS: 
MAPPING THE VALUE 
BEYOND THE HYPE
JUNE 2015
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Copyright © McKinsey & Company 2015
THE INTERNET OF THINGS: 
MAPPING THE VALUE 
BEYOND THE HYPE
JUNE 2015
James Manyika | San Francisco
Michael Chui | San Francisco
Peter Bisson | Stamford
Jonathan Woetzel | Shanghai
Richard Dobbs | London
Jacques Bughin | Brussels
Dan Aharon | New York
IN BRIEF 
THE INTERNET OF THINGS:  
MAPPING THE VALUE  
BEYOND THE HYPE 
The Internet of Things—digitizing the physical world—has received enormous attention. In 
this research, the McKinsey Global Institute set out to look beyond the hype to understand 
exactly how IoT technology can create real economic value. Our central finding is that the 
hype may actually understate the full potential of the Internet of Things—but that capturing 
the maximum benefits will require an understanding of where real value can be created and 
successfully addressing a set of systems issues, including interoperability. 
  Viewing IoT applications through the lens of the physical settings in which these systems 
will be deployed creates a broader view of potential benefits and challenges. Rather than 
just analyzing IoT uses in vertical industries, we also look at settings, such as cities and 
worksites. This shows how various IoT systems can maximize value, particularly when 
they interact. We estimate a potential economic impact—including consumer surplus—of 
as much as $11.1 trillion per year in 2025 for IoT applications in nine settings.
  Interoperability between IoT systems is critically important to capturing maximum value; 
on average, interoperability is required for 40 percent of potential value across IoT 
applications and by nearly 60 percent in some settings.
  Most IoT data are not used currently. For example, only 1 percent of data from an oil rig 
with 30,000 sensors is examined. The data that are used today are mostly for anomaly 
detection and control, not optimization and prediction, which provide the greatest value. 
  Business-to-business (B2B) applications can create more value than pure consumer 
applications. While consumer applications such as fitness monitors and self-driving cars 
attract the most attention and can create significant value, we estimate that B2B uses can 
generate nearly 70 percent of potential value enabled by IoT. 
  There is large potential for IoT in developing economies. Over the next ten years, we 
estimate higher potential value for IoT in advanced economies because of higher value per 
use. However, nearly 40 percent of value could be generated in developing economies.
  Customers will capture most of the benefits. We estimate that the users of IoT (businesses, 
other organizations, and consumers) could capture 90 percent of the value that IoT 
applications generate. For example, the value of improved health of chronic disease 
patients through remote monitoring could be as much as $1.1 trillion per year in 2025. 
  A dynamic industry is evolving around IoT technology. Like other technology waves, 
there are opportunities for both incumbents and new players. Digitization blurs the lines 
between technology companies and other types of companies; makers of industrial 
machinery, for example, are creating new business models, by using IoT links and data to 
offer their products as a service. 
To realize the full potential from IoT applications, technology will need to continue to evolve, 
providing lower costs and more robust data analytics. In almost all settings, IoT systems raise 
questions about data security and privacy. And in most organizations, taking advantage of 
the IoT opportunity will require leaders to truly embrace data-driven decision making. 
Where is the value potential of the Internet of Things?9 settingsTransform business processesPredictive maintenance, better asset utilization, higher productivityOutsideLogistics and navigation$560B−850BHumanHealth and tness$170B−1.6TWorksitesOperations optimization/ health and safety$160B−930BRetail environmentsAutomated checkout$410B−1.2TFactoriesOperations and equipment optimization$1.2T−3.7THomeChore automation and security$200B−350BVehiclesAutonomous vehicles and condition-based maintenance$210B−740BOfficesSecurity and energy$70B−150BCitiesPublic healthand transportation$930B−1.7TEnable new business modelsFor example, remote monitoring enables anything-as-a-serviceTypes of opportunities< 1% of data currently used, mostly for alarms or real-time control; more can be used for optimization and predictiongave us a cross-sector view of a total potential impact of $3.9 trillion–11.1 trillion per year in 2025Interoperability required to capture 40% of total value2X more value from B2B applications than consumerDeveloping: 40% Developed: 60%
Executive summary: Glasses man
© Getty Images
EXECUTIVE SUMMARY
The Internet of Things has the potential to fundamentally shift the way we interact with our 
surroundings. The ability to monitor and manage objects in the physical world electronically 
makes it possible to bring data-driven decision making to new realms of human activity—to 
optimize the performance of systems and processes, save time for people and businesses, 
and improve quality of life (see Box E1, “Defining the Internet of Things”). From monitoring 
machines on the factory floor to tracking the progress of ships at sea, sensors can help 
companies get far more out of their physical assets—improving the performance of 
machines, extending their lives, and learning how they could be redesigned to do even 
more. With wearable devices and portable monitors, the Internet of Things has the potential 
to dramatically improve health outcomes, particularly in the treatment of chronic diseases 
such as diabetes that now take an enormous human and economic toll.
Manufacturers, oil and gas companies, and other 
businesses have already begun to see the initial 
payoff from IoT technologies in their operations.
A great deal has been written about the Internet of Things in the past five years, including by 
McKinsey, which began publishing its research on the emerging technology in 2010.1 IoT-
enabled developments such as self-driving cars have captured the popular imagination, and 
with fitness bands to monitor physical activity and Internet-connected devices to manage 
HVAC systems, appliances, entertainment, and security systems, consumers are getting a 
glimpse of what the IoT-enabled future may bring. Manufacturers, oil and gas companies, 
and other businesses have already begun to see the initial payoff from IoT technologies in 
their operations. And technology suppliers are ramping up IoT businesses and creating 
strategies to help customers design, implement, and operate complex systems—and 
working to fill the gap between the ability to collect data from the physical world and the 
capacity to capture and analyze it in a timely way.
1  See, for example, “The Internet of Things,” McKinsey Quarterly, March 2010, and Disruptive technologies: 
Advances that will transform life, business, and the global economy, McKinsey Global Institute, May 2013.
Box E1. Defining the Internet of Things
We define the Internet of Things as sensors and actuators connected by networks to 
computing systems. These systems can monitor or manage the health and actions of 
connected objects and machines. Connected sensors can also monitor the natural world, 
people, and animals. 
For the purposes of this research, we exclude systems in which all of the sensors’ primary 
purpose is to receive intentional human input, such as smartphone apps where data input 
comes primarily through a touchscreen, or other networked computer software where the 
sensors consist of the standard keyboard and mouse. 
We conducted this research to examine in detail how the Internet of Things can create 
value, and in the process we have uncovered novel findings about how that value can be 
captured by companies, people, and economies. Building on our earlier work, the McKinsey 
Global Institute, in collaboration with McKinsey’s Telecommunications, Media, and High 
Technology Practice and the McKinsey Business Technology Office, analyzed more 
than 150 IoT use cases across the global economy. Using detailed bottom-up economic 
modeling, we estimated the economic impact of these applications by the potential benefits 
they can generate, including productivity improvements, time savings, and improved asset 
utilization, as well as an approximate economic value for reduced disease, accidents, and 
deaths. These estimates of potential value are not equivalent to industry revenue or GDP, 
because they include value captured by customers and consumers. 
An important contribution of this research has been to demonstrate the importance of 
analyzing the applications of the Internet of Things in the context of settings—the physical 
environments in which these systems are deployed, such as homes, offices, and factories. 
A key insight from analyzing the benefits of IoT applications within settings is the critical 
contribution made by interoperability among IoT systems. On average, interoperability is 
necessary to create 40 percent of the potential value that can be generated by the Internet 
of Things in various settings. We also see that making IoT applications interoperable—linking 
a patient’s home health monitor to the hospital’s health informatics system, for example—is 
a complex systems design challenge that requires coordination on many levels (technology, 
capital investment cycles, organizational change, and so forth. 
For the applications that we size, we estimate that the Internet of Things has a total potential 
economic impact of $3.9 trillion to $11.1 trillion per year in 2025. On the top end, the value 
of this impact—including consumer surplus—would be equivalent to about 11 percent of 
the world economy in 2025.2 Achieving this level of impact will require certain conditions to 
be in place and overcoming technical, organizational, and regulatory hurdles. In particular, 
organizations that use IoT technology will need better tools and methods to extract insights 
and actionable information from IoT data, most of which are not used today. It will take 
time for companies to create systems that can maximize IoT value and, more importantly, 
for management innovations, organizational changes, and new business models to 
be developed and implemented. This could lead to a new “productivity paradox”—a 
lag between investment in technology and productivity gains that can be seen at a 
macroeconomic level.3 
$11T
Maximum potential 
value of sized 
applications in 
2025
Determining the settings where the Internet of Things will create impact
In reviewing nearly 300 IoT applications, we discovered that using only a conventional 
approach to categorizing the potential impact by vertical industry markets—such as 
automotive or consumer electronics—made it more difficult to analyze all the ways in 
which value could be created. If we look at how IoT technology is creating value from the 
perspective of the automaker, for instance, we would see how it improves manufacturing 
efficiencies and reduces costs. However, by viewing IoT applications through the lens of 
settings, we capture a broader set of effects, particularly those that require the interaction 
of IoT systems and often produce the greatest impact. For example, by examining the 
cities setting, we discover that not only can sensors in individual vehicles be used to save 
2  Based on World Bank projection of $99.5 trillion per year in global GDP in 2025
3  The productivity paradox was observed by economists Robert Solow and Stephen Roach, who in 1987 noted 
that despite the widespread adoption of computers to automate office functions, there was no evidence of 
their impact on productivity. Subsequent research found problems in how government statistics measured the 
impact of computers and a lag between investment in technology and the organizational adjustments required 
to realize significant productivity gains. See Erik Brynjolfsson and Lorin M. Hitt, “Beyond the productivity 
paradox,” Communications of the ACM, volume 41, issue 8, August 1998. See also US Productivity Growth 
1995-2000, McKinsey Global Institute, October 2001.
2
McKinsey Global Institute 
Executive summary