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THE INTERNET OF THINGS: MAPPING THE VALUE BEYOND THE HYPE JUNE 2015 EXECUTIVE SUMMARY
In the 25 years since its founding, the McKinsey Global Institute (MGI) has sought to develop a deeper understanding of the evolving global economy. As the business and economics research arm of McKinsey & Company, MGI aims to provide leaders in commercial, public, and social sectors with the facts and insights on which to base management and policy decisions. MGI research combines the disciplines of economics and management, employing the analytical tools of economics with the insights of business leaders. Our “micro-to-macro” methodology examines microeconomic industry trends to better understand the broad macroeconomic forces affecting business strategy and public policy. MGI’s in-depth reports have covered more than 20 countries and 30 industries. Current research focuses on six themes: productivity and growth, natural resources, labor markets, the evolution of global financial markets, the economic impact of technology and innovation, and urbanization. Recent reports have assessed global flows; the economies of Brazil, Mexico, Nigeria, and Japan; China’s digital transformation; India’s path from poverty to empowerment; affordable housing; and the effects of global debt. MGI is led by three McKinsey & Company directors: Richard Dobbs, James Manyika, and Jonathan Woetzel. Michael Chui, Susan Lund, and Jaana Remes serve as MGI partners. Project teams are led by the MGI partners and a group of senior fellows, and include consultants from McKinsey offices around the world. MGI teams draw on McKinsey partners and experts. Leading economists, including Nobel laureates, serve as MGI advisers. The partners of McKinsey & Company fund MGI’s research; it is not commissioned by any business, government, or other institution. For further information about MGI and to download reports, please visit www.mckinsey.com/mgi. McKinsey Telecommunications, Media, and High Technology Practice The McKinsey Telecommunications, Media, and High Technology (TMT) Practice was established to better address the convergence and synergies in these three sectors. The TMT Practice serves clients around the world in all areas of the TMT industry. The Practice has deep functional expertise in capability-building and transformation, product development, operations, network technology, IT purchasing, and supply chain, as well as customer lifecycle management, pricing, branding, distribution, and sales. TMT has developed perspectives on how new business models and disruptive technologies influence these industries. McKinsey Business Technology Office The Business Technology Office (BTO) serves clients in all sectors on top technology issues facing their executives, helping them understand the long-term technological forces impacting their businesses. BTO develops IT strategies that are tightly aligned to business goals, uses technology to digitize business processes, and designs corresponding organization and governance approaches. We also optimize our clients’ enterprise architecture, infrastructure, and applications management. Copyright © McKinsey & Company 2015
THE INTERNET OF THINGS: MAPPING THE VALUE BEYOND THE HYPE JUNE 2015 James Manyika | San Francisco Michael Chui | San Francisco Peter Bisson | Stamford Jonathan Woetzel | Shanghai Richard Dobbs | London Jacques Bughin | Brussels Dan Aharon | New York
IN BRIEF THE INTERNET OF THINGS: MAPPING THE VALUE BEYOND THE HYPE The Internet of Things—digitizing the physical world—has received enormous attention. In this research, the McKinsey Global Institute set out to look beyond the hype to understand exactly how IoT technology can create real economic value. Our central finding is that the hype may actually understate the full potential of the Internet of Things—but that capturing the maximum benefits will require an understanding of where real value can be created and successfully addressing a set of systems issues, including interoperability. ƒ Viewing IoT applications through the lens of the physical settings in which these systems will be deployed creates a broader view of potential benefits and challenges. Rather than just analyzing IoT uses in vertical industries, we also look at settings, such as cities and worksites. This shows how various IoT systems can maximize value, particularly when they interact. We estimate a potential economic impact—including consumer surplus—of as much as $11.1 trillion per year in 2025 for IoT applications in nine settings. ƒ Interoperability between IoT systems is critically important to capturing maximum value; on average, interoperability is required for 40 percent of potential value across IoT applications and by nearly 60 percent in some settings. ƒ Most IoT data are not used currently. For example, only 1 percent of data from an oil rig with 30,000 sensors is examined. The data that are used today are mostly for anomaly detection and control, not optimization and prediction, which provide the greatest value. ƒ Business-to-business (B2B) applications can create more value than pure consumer applications. While consumer applications such as fitness monitors and self-driving cars attract the most attention and can create significant value, we estimate that B2B uses can generate nearly 70 percent of potential value enabled by IoT. ƒ There is large potential for IoT in developing economies. Over the next ten years, we estimate higher potential value for IoT in advanced economies because of higher value per use. However, nearly 40 percent of value could be generated in developing economies. ƒ Customers will capture most of the benefits. We estimate that the users of IoT (businesses, other organizations, and consumers) could capture 90 percent of the value that IoT applications generate. For example, the value of improved health of chronic disease patients through remote monitoring could be as much as $1.1 trillion per year in 2025. ƒ A dynamic industry is evolving around IoT technology. Like other technology waves, there are opportunities for both incumbents and new players. Digitization blurs the lines between technology companies and other types of companies; makers of industrial machinery, for example, are creating new business models, by using IoT links and data to offer their products as a service. To realize the full potential from IoT applications, technology will need to continue to evolve, providing lower costs and more robust data analytics. In almost all settings, IoT systems raise questions about data security and privacy. And in most organizations, taking advantage of the IoT opportunity will require leaders to truly embrace data-driven decision making.
Where is the value potential of the Internet of Things?9 settingsTransform business processesPredictive maintenance, better asset utilization, higher productivityOutsideLogistics and navigation$560B−850BHumanHealth and tness$170B−1.6TWorksitesOperations optimization/ health and safety$160B−930BRetail environmentsAutomated checkout$410B−1.2TFactoriesOperations and equipment optimization$1.2T−3.7THomeChore automation and security$200B−350BVehiclesAutonomous vehicles and condition-based maintenance$210B−740BOfficesSecurity and energy$70B−150BCitiesPublic healthand transportation$930B−1.7TEnable new business modelsFor example, remote monitoring enables anything-as-a-serviceTypes of opportunities< 1% of data currently used, mostly for alarms or real-time control; more can be used for optimization and predictiongave us a cross-sector view of a total potential impact of $3.9 trillion–11.1 trillion per year in 2025Interoperability required to capture 40% of total value2X more value from B2B applications than consumerDeveloping: 40% Developed: 60%
Executive summary: Glasses man © Getty Images
EXECUTIVE SUMMARY The Internet of Things has the potential to fundamentally shift the way we interact with our surroundings. The ability to monitor and manage objects in the physical world electronically makes it possible to bring data-driven decision making to new realms of human activity—to optimize the performance of systems and processes, save time for people and businesses, and improve quality of life (see Box E1, “Defining the Internet of Things”). From monitoring machines on the factory floor to tracking the progress of ships at sea, sensors can help companies get far more out of their physical assets—improving the performance of machines, extending their lives, and learning how they could be redesigned to do even more. With wearable devices and portable monitors, the Internet of Things has the potential to dramatically improve health outcomes, particularly in the treatment of chronic diseases such as diabetes that now take an enormous human and economic toll. Manufacturers, oil and gas companies, and other businesses have already begun to see the initial payoff from IoT technologies in their operations. A great deal has been written about the Internet of Things in the past five years, including by McKinsey, which began publishing its research on the emerging technology in 2010.1 IoT- enabled developments such as self-driving cars have captured the popular imagination, and with fitness bands to monitor physical activity and Internet-connected devices to manage HVAC systems, appliances, entertainment, and security systems, consumers are getting a glimpse of what the IoT-enabled future may bring. Manufacturers, oil and gas companies, and other businesses have already begun to see the initial payoff from IoT technologies in their operations. And technology suppliers are ramping up IoT businesses and creating strategies to help customers design, implement, and operate complex systems—and working to fill the gap between the ability to collect data from the physical world and the capacity to capture and analyze it in a timely way. 1 See, for example, “The Internet of Things,” McKinsey Quarterly, March 2010, and Disruptive technologies: Advances that will transform life, business, and the global economy, McKinsey Global Institute, May 2013. Box E1. Defining the Internet of Things We define the Internet of Things as sensors and actuators connected by networks to computing systems. These systems can monitor or manage the health and actions of connected objects and machines. Connected sensors can also monitor the natural world, people, and animals. For the purposes of this research, we exclude systems in which all of the sensors’ primary purpose is to receive intentional human input, such as smartphone apps where data input comes primarily through a touchscreen, or other networked computer software where the sensors consist of the standard keyboard and mouse.
We conducted this research to examine in detail how the Internet of Things can create value, and in the process we have uncovered novel findings about how that value can be captured by companies, people, and economies. Building on our earlier work, the McKinsey Global Institute, in collaboration with McKinsey’s Telecommunications, Media, and High Technology Practice and the McKinsey Business Technology Office, analyzed more than 150 IoT use cases across the global economy. Using detailed bottom-up economic modeling, we estimated the economic impact of these applications by the potential benefits they can generate, including productivity improvements, time savings, and improved asset utilization, as well as an approximate economic value for reduced disease, accidents, and deaths. These estimates of potential value are not equivalent to industry revenue or GDP, because they include value captured by customers and consumers. An important contribution of this research has been to demonstrate the importance of analyzing the applications of the Internet of Things in the context of settings—the physical environments in which these systems are deployed, such as homes, offices, and factories. A key insight from analyzing the benefits of IoT applications within settings is the critical contribution made by interoperability among IoT systems. On average, interoperability is necessary to create 40 percent of the potential value that can be generated by the Internet of Things in various settings. We also see that making IoT applications interoperable—linking a patient’s home health monitor to the hospital’s health informatics system, for example—is a complex systems design challenge that requires coordination on many levels (technology, capital investment cycles, organizational change, and so forth. For the applications that we size, we estimate that the Internet of Things has a total potential economic impact of $3.9 trillion to $11.1 trillion per year in 2025. On the top end, the value of this impact—including consumer surplus—would be equivalent to about 11 percent of the world economy in 2025.2 Achieving this level of impact will require certain conditions to be in place and overcoming technical, organizational, and regulatory hurdles. In particular, organizations that use IoT technology will need better tools and methods to extract insights and actionable information from IoT data, most of which are not used today. It will take time for companies to create systems that can maximize IoT value and, more importantly, for management innovations, organizational changes, and new business models to be developed and implemented. This could lead to a new “productivity paradox”—a lag between investment in technology and productivity gains that can be seen at a macroeconomic level.3 $11T Maximum potential value of sized applications in 2025 Determining the settings where the Internet of Things will create impact In reviewing nearly 300 IoT applications, we discovered that using only a conventional approach to categorizing the potential impact by vertical industry markets—such as automotive or consumer electronics—made it more difficult to analyze all the ways in which value could be created. If we look at how IoT technology is creating value from the perspective of the automaker, for instance, we would see how it improves manufacturing efficiencies and reduces costs. However, by viewing IoT applications through the lens of settings, we capture a broader set of effects, particularly those that require the interaction of IoT systems and often produce the greatest impact. For example, by examining the cities setting, we discover that not only can sensors in individual vehicles be used to save 2 Based on World Bank projection of $99.5 trillion per year in global GDP in 2025 3 The productivity paradox was observed by economists Robert Solow and Stephen Roach, who in 1987 noted that despite the widespread adoption of computers to automate office functions, there was no evidence of their impact on productivity. Subsequent research found problems in how government statistics measured the impact of computers and a lag between investment in technology and the organizational adjustments required to realize significant productivity gains. See Erik Brynjolfsson and Lorin M. Hitt, “Beyond the productivity paradox,” Communications of the ACM, volume 41, issue 8, August 1998. See also US Productivity Growth 1995-2000, McKinsey Global Institute, October 2001. 2 McKinsey Global Institute Executive summary
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