logo资料库

ServiceNow-Data-Model-v3.4 ServiceNow 数据模型CMDB,ITSM 数据模型,ITOM数据模....pdf

发布时间：2022-06-05 发布人：admin 分类：说明书 资料大小：1.05M 资料格式：pdf 举报 版权申诉
第1页 / 共66页
第2页 / 共66页
第3页 / 共66页
第4页 / 共66页
第5页 / 共66页
第6页 / 共66页
第7页 / 共66页
第8页 / 共66页
资料共66页，剩余部分请下载后查看
    ServiceNow Data Model v3.4.vsd
    Over All
    1_ODM
    TransAlta ODM
    1c Skills
    2_TDM Task Ext
    2_TDM Planned Task Ext
    Task-CI Relationship
    2a_Incident
    2b_Problem
    2c_Change
    2d_Release
    2h_Alert Mgmt
    2i_Event Mgmt (draft)
    3_SC
    3a-SC Ext
    3b_Service Portfolio
    4-CMDB Data Model
    4a_CMDB HW Ext (Eureka)
    4a1_CMDB PC-Server Ext (Fuji)
    4a2 CMDB NW & Printer (Fuji)
    4a3-CMDB SAN-Storage (Fuji)
    4a4-CMDB Telcom (Fuji)
    4b_CMDB Appl Ext
    4c_CMDB DB & SW
    4d_CMDB_Virtualization Ext
    4e_CMDB High Availabilty Ext
    4f CMDB Network Ext
    4g CMDB Hostname Ext
    4h_CMDB Service Ext
    4i_CMDB_physical
    4j_CMDB Other Ext
    5-ADM
    5a_HAM
    5a_HAM simple
    5b_SAM
    5b_SAM simple
    5c_Contract
    5d_Contract - Asset relationship (draft)
    5e_Procurement
    6a_Model
    6b_Model Ext
    7-ITCM
    7b_ITCM Ext
    8_SLA
    9_Knowledge
    12_Survey
    13-KT
    20_PPM
    21_Resource
    22_Demand
    23_Test
    30_ITGRC
    40a_Service_Automation
    40b_Service Automation EXT
    41a_FSM
    41b_FSM Group
    42_HR SA
    43_Facilities SA
    44_Finance SA
    45_Legal SA
    46_Marketing SA
    49_SFA
    50a_Discovery
    50b_Discovery-EXT
    99_Consolidated Platform
    Legend
    High Level ServiceNow Data Model Relationships 2 Task Data Model Task Cards 3 9 Catalog Task Approval Task Service Catalog Data Model Content Item Knowledge Data Model Available for Affected CI Impacted Service Business Service Affected Products Expense Line 7 Supported by Approval Group Managed by CI Cards 4 CMDB Data Model Expense Allocation IT Cost Management Data Model Expense Line CI linked to Asset 5 Asset & Contract Data Model Model Category 6 Model Data Model Caller Requested by Assigned to Location Requested by Requested for 1 Organizational Data Model Measures Service Levels provided Contract Users Contract Locations 8 SLA Data Model Cost Center Department Assigned to Owner Location Chargeback to Assets Covered
    1 Organizational Data Model Location cmn_location Parent Company core_company Parent Cost Center cmn_cost_center Parent Building cmn_building Stockroom alm_stockroom Department cmn_depart ment Parent User sys_user Manager Has roles sys_user_has_role Roles sys_user_role Is member of sys_user_grmember Has roles sys_group_has_role Group sys_user_group Types (examples) Support (ActionCentre) Access (DL, Security) Catalog: (Approval) Change (CAB)
    Location cmn_location Type: Country Parent Location cmn_location Type: Prov/State 1b Organizational Data Model (Hierarchical example) Company core_company Company core_company Parent Cost Center cmn_cost_center Type: PNL Parent Cost Center cmn_cost_center Type: Customer Parent Department cmn_depart ment Type: Divi sion Parent Department cmn_depart ment Type: Business Uni t Parent Location cmn_location Type: City Parent Location cmn_location Type: Building Parent Location cmn_location Type: Room Stockroom alm_stockroom Parent Parent Cost Center cmn_cost_center Type: Cost Center Department cmn_depart ment Type: Section Parent Department cmn_depart ment Type: Department User sys_user Is member of sys_user_grmember Has roles sys_user_has_role Roles sys_user_role Group sys_user_group eg. Network Parent Group sys_user_group eg. Network-East Has roles sys_group_has_role Types (examples) Support (ActionCentre) Access (DL, Security) Catalog: (Approval) Change (CAB)
    1b Skills Management Data Model User sys_user Has Skills (sys_user_has_skill) Task task Is member of (sys_user_grmember) Group sys_user_group Tasks can be assigned based on required skills Skills cmn_skill Has Skills sys_group_has_skill Contained Skil ls cmn_skill_contains Skills Required for Model Maintenance cmn_m2m_skill_model Product Model cmdb_model
    2 Task Data Model Extensions Task task Fields defined at task level (inherited by all extended tables) - Active - Activity Due - Additional Comments - Approval - Approval History - Approval set - Assigned to - Assignment Group - Business Duration - Close Notes - Closed - Closed by - Comments & Work notes - Company - Configuration Item - Contact Type - Contract - Correlation ID - Correlation display - Created - Created by - Delivery plan - Delivery task - Description - Domain - Due date - Duration - Escalation - Expected start - Follow up - Group list - Impact - Knowledge - Location - Made SLA - Number - Opened - Opened by - Order - Parent - Priority - Reassignment Count - SLA due - Service offering - Short Description - Skills - State - Sys ID - Task type - Time worked - Updated - Updated by - Updates - Upon approval - Upon reject - Urgency - User input - Watch list - Work end - Work notes - Work notes list - Work start - Questions - Label Incident incident Problem problem Change Request change_request Change Phase change_phase Request sc_request Requested Item sc_req_item KB submission kb_submission Loaner Request loaner_request Ticket ticket Chat Queue Entry chat_queue_entry Problem Task problem_task Group Approval sysapproval_group Change Task change_task Catalog Task sc_task Issue issue Planned Task planned_task Private Task vtb_task See next page Change Request IMAC change_request_imac Work Order wm_order Work Task wm_task Audit Observations grc_observat ion Requirements grc_audit_requirement Activity grc_act ivity Demand dmn_demand HR Case hr_case HR Change hr_change HR Task hr_task Service Order sm_order Facilities Request facilities_request Service Task sm_task Facilities Request Task facilities_request_task
    Task task Planned Task planned_task - Actual Cost - Actual Duration - Actual Effort - Budget Cost - Critical Path - Estimated Cost - HTML Description - Level - Percent Complete - Planned Duration - Planned Effort - Planned End Date - Planned start date - Remaining Duration - Remaining Effort - Rollup - Subtree root - Time Constraint - Top Task - WBS - WBS Order 2 Planned Task Data Model Extensions Phase rm_release_phase SDLC Release rm_release_sdlc Enhancement rm_enhancement Defect rm_defect Testing task rm_test Documentation task rm_doc Release Task rm_task Test Case tm_test_case_instance SCRUM Release rm_release_scrum SCRUM Release rm_sprint Epic rm_epic Story rm_story SCRUM Task rm_task_scrum Release rm_release Feature rm_feature Product rm_product Test Plan tm_test_plan Assessment cl_assessment Project pm_project Requirement dmn_requirement Audit grc_audit Project Task pm_project_task Decision dmn_decision Control Test grc_control_test Remediation grc_remediation
    2 How different Task Types Reference CMDB Task Incident Categorization Impact Services Affected CI - Opened by - Assigned to - Assignment Group - Closed by - Location - Company - Configuration Item Problem Root Cause Analysis Affected CI Problem Change Change Impact Assessment Impact Services Affected CI Change Task Approval Request Request KB submi ssi on Planned Task Requested Item Catalog Task Knowledge Article kb_knowledge Project pm_project Product rm_product Release rm_release Business Service cmdb_ci_service Configuration Item cmdb_ci Business Service cmdb_ci_service Configuration Item cmdb_ci Part of Business Service cmdb_ci_service Create new Configuration Item cmdb_ci Related to Configuration Item cm db_ci Affected CI Business Service cmdb_ci_service Affected CI Application cmdb_ci_apl
    2a Incident Management Data Model User (Caller) sys_user Location cmn_location Group sys_group Business Service cmdb_ci_service Configurati on Item cmdb_ci Change change Caused by Change Resolved by Incident incident Categorization Affected CI task_ci Problem problem Metric Definition metric_definition Metric Instance metric_instance Task SLA task_sla Configurati on Item cmdb_ci
    分享到：
    赞 收藏

    相关推荐

    资料库

    服务器应用

    共收录358份资料，累计8个分类，关注成员有19位，主要包括：Proxy,DNS,群集服务,FTP,Mail服务器,Web服务器,虚拟化,其它

    热门标签

    Proxy DNS 群集服务 FTP Mail服务器 Web服务器 虚拟化 其它

    最新资料