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front cover
The Complete Interview Answer Guide
The Complete Interview Answer Guide
Table of Contents
Welcome Message
Section I Interview Preparation
Congratulations
The Day Before
The Job Interview
Section II Interview Questions and Answers
Why do you want to leave your job?
Can you work under pressure?
Do you work well under pressure?
Tell me about yourself?
Why do you want to work here?
What are the reasons you want to work here?
Why should I hire you?
What were some of the things you did not like about your last job?
What are your biggest accomplishments?
How do you take direction?
How do accept criticism?
What is the most difficult situation you have faced? Could you describe a difficult problem and how you dealt with it?
What are some of the things that bother you?
What do you consider your most significant strengths?
What do you consider your most significant weaknesses?
Is there one particular area where your boss tends to criticize you the most?
Do you prefer working with others or alone?
What are you willing to do to get what you want?
How do you get along with different types of people?
Give me an example of a project that didn’t work out well?
What are some of the things that you and your supervisor have disagreed about?
If you were a pickle, what kind of pickle would you be?
What do you feel your weaknesses are?
Would your boss describe you as a go-getter?
Are there any skills that you bring to the table that others in your field may not?
Why did you choose this particular career path or what led to your chosen profession?
Why didn’t you finish college?
Have you made any special contributions to your past employers that were above and beyond the scope of your job?
What are your salary requirements?
What would your past or present boss say about you?
Why did you leave your last job?
Do you know anything about our company?
What did you like about your last job?
What would you like to be doing five years from now?
What would your good friends say about you?
How would your co-workers describe you?
What is your viewpoint of management?
What is your definition of success?
What is your definition of failure?
What activities did you participate in at college?
Why are you looking for a job in a field that’s not related to your major?
If you could start college all over again what would you do differently?
Have you found your internships to be a valuable experience?
What were your weakest college subjects?
What was your favorite job and why did you like it?
Did you ever have a boss that you did not like or get along with?
Who was your favorite manager and why?
Do you know who our competitors are?
Do you feel that you are an organized person?
How do you manage your time?
We are a fast moving company and things are always changing, how do you think you will fit in with our ever changing and fast paced environment?
What information do you need before making a decision?
How do you react to problems?
Do you consider yourself a risk taker or do you like to play it safe?
If you had the chance to start your career again, what would you change, if anything?
When conflict arises between you and another co-worker, what do you do?
If you had a problem with a co-worker, what would you do?
How do you motivate others?
It looks like you have been working at the same company for over 10 years, how do you think you will be able to adjust to a new and different corporate culture?
What skills do you feel you need to advance in your career?
Have you ever been in the position where you had to fire someone?
Have you ever been in the position to hire someone? Tell me about your selection process?
See this laptop battery on my desk? Sell it to me.
Are you on the clock right now?
Are you still working at...?
Describe a typical day at your past or present job?
How long have you been looking for a new job?
Have you received or are you expecting any offers?
Give me an example of an idea that you had at your last job that reduced costs and increased revenue?
Your boss went on vacation for a week and sent you an assignment.
The person we hire for this position will be working with three senior level professionals who have been with the company for over 20 years. How do you think you will fit in with them?
What would you say to your boss if he told you to do something that was wrong and you knew if you did it, there would be severe consequences?
How would you react to unwarranted criticism by your boss?
If you could, would you take your boss’s job?
Do you have any questions for me?
What are you looking for in your next job that you don’t have in your current job?
I have told you everything I can about this position, what do you like and dislike?
How do you deal with the least enjoyable parts of the job?
You don’t have all of the skills and experience for this job, how do you intend to make up for your shortcomings?
If we offer you the job, how long will you stay here?
What do you do to stay in good health?
Are there physical problems you have that may prevent you from performing all aspects of your job?
How do you maintain a good and proper balance between your family and your job?
Did you have any trouble finding our office?
How old are you?
Are you married?
Can you work weekends?
Have you ever been convicted of a crime or a felony?
Have you ever been arrested?
Are you willing to travel?
Are you willing to relocate?
Can we contact your current employer?
Can we contact your references?
When would you be available to start?
If we offer this position to you, is there anything that may prevent you from accepting our offer?
Have you made any mistakes that you have learned from?
Your resume shows a gap in your work history. What happened?
Have you ever been fired from a job?
Is there any reason you had so many jobs in the last 10 years?
Can you give me an example of how you set goals and the steps you go through to achieve them?
How do you handle competition amongst your co-workers?
What is your idea of the perfect work environment?
Have you ever had to utilize the resources of another department within your company to complete a project?
Can you give me an example of a situation in which you helped motivate other members of your team to complete a project?
Have you ever had to work with someone who did not like you?
What makes a good leader?
Give me an example of when you were placed in a leadership role and how you handled it.
How do you present ideas to a group of people with varying needs and personalities?
How do you handle it when others disagree with your ideas? Do you stick to your guns or compromise?
Are you a good leader?
Can you create well written documents?
Have you ever been stressed out at work? How do you deal with stress in the work place?
Do you feel that you are over or under worked at your current job?
Are you a creative person? Tell me about some of the things you have done that you are proud of.
Can you describe what you think the relationship should be between a supervisor and an employee?
What motivates you on the job?
Have you ever delivered more than what was expected at your job?
How do you evaluate your success?
What criteria do you need before you make a decision to resolve a problem?
What are you most proud of about yourself?
What interests you about this position?
What do you like to do in your spare time?
Is there anything that you would like to add that we have not already discussed?
If you could take off 1 year from work and money was no concern, what would you do?
How to Answer Behavioral Interview Questions Using the STAR Formula
(Behavioral) Give an example of a time you had to take charge in changing a corporate policy.
(Behavioral) If someone on your team didn't do his job, how did you resolve this problem?
(Behavioral) Tell me about a time when your best customer service skills were put to the test.
(Behavioral) Tell me when you had to do something that was right, even though you did not agree with it.
(Behavioral) Describe to me a time when your boss asked you to do something you did not think was appropriate? What was your response?
(Behavioral) Describe a time when your boss asked you to do something you felt was wrong, inappropriate or even unethical?
Section III Closing the Interview
Make a Lasting Impression
Questions You Should Ask the Interviewer
Qualifying Questions to Ask Interviewers
Job Criteria Questions to Ask Interviewers
Closing Questions to Ask Interviewers
Section IV – Client Answers
Client Questions and Answers
Why did you leave your last job?
Tell me about yourself?
Have you had experience using research and analysis to formulate solutions to a problem or support a theory?
Provide an example of when you have had to communicate an important message to one or more people.
Give me an example of a time you discovered an error that’s been overlooked by a colleague.
Have you ever had to deal with an irate customer?
How would you go about influencing a senior manager?
Describe a situation in which you felt you made a good decision and yet the consequences were less than desirable.
Describe a situation where you dealt with a “problem person,” and were you pleased with the results?
Describe yourself?
What makes you a good leader?
How do you start your day?
Would you rather be liked or respected?
How do you feel about stepping on others toes in order to get things done?
What’s most important to you in your next job?
Give an example of how you implemented an organizational change?
Describe a time when you had multiple projects to complete with minimum human and fiscal resources.
What brand would you be and why?
What do you think makes a good concept/theory?
What are your favorite books, magazines, and why?
What is your favorite movie and why?
What car is most similar to you as a person and why?
What was the most stressful time of your life and why?
What was the most complex project you ever led and why?
What stresses you out?
Why do you want to work here?
Who is the best candidate in the room and why?
If we were to hire two people, and you were one of them, who would you want to hire to work with you?
When could you start, and how much do you need to earn during year one? Year three?
Weigh your decision. Interview them too.
Supplemental - Phone Interview
Congratulations
The Day Before
An Hour Before
The Phone Interview
Index
Get an Unfair Advantage with Private One-On-One Coaching From Don
Recommended Books
The Complete Interview Answer Guide Learn the secrets of telling interviewers what they want to hear so you get hired. Don Georgevich Copyright © 2016 D Georgevich of Job Interview Tools, LLC All Rights Reserved v 3.0
The Complete Interview Answer Guide The Complete Interview Answer Guide Learn the secrets of telling interviewers what they want to hear so you get hired. Don Georgevich Copyright 2016 © Version 3.0 Job Interview Tools, LLC (010816) All Rights Reserved. Warning: If you did not get this eBook directly from Job Interview Tools, it’s an illegal copy. Registered users of this guide are entitled to free updates, special bonuses, and discounts on other products and coaching programs. Latest Version of Guide: Make sure you are always using the latest version of this guide by checking the copyright date on this page. If the copyright of the guide you are using does not match the current year, then you have an outdated copy and should immediately download the latest version from Job Interview Tools. Things change quickly in the job market and frequent adjustments are made to this guide to reflect current hiring practices. Using outdated material could yield drastic consequences and may cause a failed interview. Registered users will receive download instructions via email with information on how to obtain the latest version of this guide. Notice of Rights: All rights reserved. No part of this book may be reproduced in any form, by Photostat, microfilm, xerography, or any other means, or incorporated into any information retrieval system, either electronic or mechanical, without the written permission of the copyright owner. For information on getting permission for reprints and excerpts, contact don@jobinterviewtools.com or go online to www.jobinterviewtools.com to send a message via the website contact form. Notice of Liability: The information contained in this book and on the accompanying website is distributed on an “as is” basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor Job Interview Tools, LLC shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book. Job Coaching Programs: Yes, we provide job coaching and we have been coaching job seekers on how to ACE their interview for over 6 years. You can read more about our job coaching programs here: www.JobInterviewTools.com/Coaching/. You can also email us for more information on job coaching programs by sending an email to: don@jobinterviewtools.com SPECIAL NOTICE: This Adobe Reader document is protected with a security feature that prevents copy and paste. If you require the ability to copy and paste, please contact me at: don@jobinterviewtools.com and request a revised copy of the guide. This book is published by Job Interview Tools, LLC, Cleveland, Ohio ISBN: 978-0-578-05102-4 If you become aware of unauthorized copies of any of our books in either electronic or hardcopy form, we would appreciate learning the details. Please send us an email at: support@jobinterviewtools.com Job Interview Tools, LLC Cleveland, Ohio 44141 2
The Complete Interview Answer Guide Table of Contents WELCOME MESSAGE ........................................................................................................................... 4 SECTION I INTERVIEW PREPARATION ...................................................................................... 5 CONGRATULATIONS .......................................................................................................................... 6 THE DAY BEFORE ............................................................................................................................. 7 THE JOB INTERVIEW ......................................................................................................................... 9 SECTION II INTERVIEW QUESTIONS AND ANSWERS ...........................................................12 HOW TO ANSWER BEHAVIORAL INTERVIEW QUESTIONS ........................................75 SECTION III CLOSING THE INTERVIEW ...................................................................................81 MAKE A LASTING IMPRESSION .........................................................................................................82 QUESTIONS YOU SHOULD ASK THE INTERVIEWER...........................................................................83 SECTION IV – CLIENT ANSWERS ...................................................................................................86 CLIENT QUESTIONS AND ANSWERS ......................................................................................87 WEIGH YOUR DECISION. INTERVIEW THEM TOO. ............................................................99 SUPPLEMENTAL - PHONE INTERVIEW .....................................................................................100 CONGRATULATIONS .......................................................................................................................100 THE DAY BEFORE ..........................................................................................................................101 AN HOUR BEFORE..........................................................................................................................101 THE PHONE INTERVIEW .................................................................................................................102 INDEX ....................................................................................................................................................104 JOB INTERVIEW COACHING PROGRAMS ................................................................................109 RECOMMENDED BOOKS .........................................................................................................110 THE RESUME MASTERPIECE .............................................................................................110 HOW TO WRITE PERFECT THANK YOU LETTERS ......................................................110 3
The Complete Interview Answer Guide Welcome Message The Complete Interview Answer Guide will take the fear and apprehension out of your next job interview. After reading this guide, and practicing the interview questions and answers, you will feel comfortable and prepared through the whole job interview process. Job interviews are designed to make you feel uncomfortable -- your future employers want to see how you handle stress and work under pressure. And, of course, the best way to handle stress is by being prepared. This guide will completely prepare you for your next job interview. The job market is a very competitive place. Employers are looking for self-confident employees who can manage themselves as well as others. They are looking for people who are motivated, flexible, and resourceful. Set yourself apart from the competition by already knowing all the answers. You’re going to tell them just what they want to hear, you are going to make a positive impression, and you’re going to walk away with the job. This guide is broken down into four sections: The first section in this guide will get you ready for your interview with proven interview techniques to make your first impression count. Section II, the main section of this guide, will give you the edge over your competition with over 125 interview questions and answers where all the guess-work is taken out. The third section of this guide, will give you specific questions to ask your interviewer. The last section of this guide is a special question and answer section where the answers are written by job seekers who signed up for one of my job coaching programs. All of the answers have been professional reviewed and critiqued by me. It’s quite a unique section and I don’t think you’ll find anything like it anywhere else. Remember, you are interviewing the company to make sure that they are a good fit for you. By asking thoughtful and respectful questions, you will reinforce the fact to your interviewer that you are right for the position. This guide will prepare you for the interview, give you the best answers to the most common interview questions, and ensure your happiness with your new job. Take the fear and stress out of the job interview process and go in there and confidently Get Hired! The key to getting any job offer is the interview. You need to make a good first impression, demonstrate your credibility and ultimately leave the interviewer with a lasting impression of you working in that position. In the end, it comes down to you and someone else and they will pick the one who they believe can do the job the best and that person is going to be you. If you are interested in going beyond the scope of what I offer in this guide and would like me to give you special job coaching lessons, please visit this page to see the different coaching programs offered at Job Interview Tools, LLC. www.JobInterviewTools.com/Coaching To your success, Don Georgevich 4
The Complete Interview Answer Guide Section I Interview Preparation The most important thing you can do to for your next job interview is to go in prepared. Everyone will tell you that being prepared will give you confidence. But why is that? Interview preparation will give you confidence simply because you practice. For the same reason that actors on the stage appear to be comfortable (whether they are or not!) is because they practice. Preparing for the interview also demonstrates to your future employer that you really care about this position. Your careful preparation tells your interviewer that you are a responsible person, a great organizer, and will be a valuable asset to the company. Those qualities alone make you an excellent candidate. You won’t specifically point out that you did all this planning and preparation, but don’t worry, your interviewer will take notice. Section I Interview Preparation will give you specific things to prepare and practice before your interview so you will feel completely confident. Congratulations on your interview, but now what? This section will teach you how to research the company and the job for which you are interviewing. The Day Before is your last chance to really prepare. This section describes exactly what you will need, and specific ways to prepare, so you will feel calm and relaxed for your job interview tomorrow. The Job Interview section is packed with proven interview techniques that will impress your interviewer. You only get one chance to make a good first impression. Being prepared will make you look good, feel confident, and your interviewer will be genuinely impressed. 5
The Complete Interview Answer Guide Congratulations Congratulations - you’ve been offered a job interview! And seriously, that’s no small feat in today’s competitive job market. You’ve scheduled a meeting at a convenient time, so now it’s time to prepare for the actual interview. This is a good time to get familiar with the job and the company. Here are some things to do ahead of time: Do your research Using the Internet, visit the company’s website. Carefully read the information on the site. Companies are proud of their websites and your interviewer will be impressed that you took the time to read this information. In addition, look up job descriptions for various positions in the company. See what kind of management structure the company employs. If you don’t have Internet access at home, your local library should offer free public Internet access. Do extra credit research Using an Internet search engine like Google, research the company and learn as much as possible about its services, products, customers, market, and competitors. This will give you an edge in understanding and addressing the company’s needs. The more you know about the company and what it stands for, the better chance you have of selling yourself. Jot down any questions you might like to ask during your interview. If possible, ask existing employees if they like working at the company, and why. Look up the company’s address. If you are unfamiliar with the area, take a practice drive. See how long it takes you to get there and remember to allow for rush hour traffic. Locate the interview site 6
The Complete Interview Answer Guide The Day Before The day before your interview is an important day to prepare. This is your last chance to be completely prepared for your job interview tomorrow. Gather all the important papers you will need ahead of time. Take the time to practice your Section II Interview Questions and Answers and rehearse your “success stories.” Turn your nervousness into energy and excitement. Visualize yourself as someone about to be hired. Imagine the stories you’ll tell, and the impressed look on your interviewer’s face, as you describe your qualifications, skills, and accomplishments. Imagine yourself being at ease, radiating sincerity, credibility, energy, enthusiasm, and competence. Here are some important things to arrange: Make a portfolio • Create a folder or portfolio containing extra copies of your resume and references. • Write down your interviewer’s name and phone number. • Take a notebook to take notes during the interview and a pen that writes. • Take a list of Questions You Should Ask the Interviewer found in Section III Closing the Interview of this guide. • Take a copy of the job description. Practice makes perfect • This maxim can’t be truer than with a job interview. Read and practice all the interview questions found in Section II Interview Questions and Answers of this guide. • Review and practice all your “success stories”, whether they are work stories or academic achievements, a good story is much more interesting than a bullet-point list of job skills. • Make sure your answers are clear and succinct. You should practice answering interview questions with a friend or family member. When practicing, avoid terms such as “like” and “you know” and don’t sound too rehearsed, as though you have memorized each answer. 7
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