Note:
This is a shared user manual for one touch 997/one touch 997D specifying Dual 
SIM information where relevant.
Table of Contents
3 
Safety and use ............................................................................5
General information ...............................................................13
1  Your mobile .......................................................................15
1.1  Keys and connectors ................................................................................15
1.2  Getting started ..........................................................................................17
1.3  Home screen ..............................................................................................22
2  Text input ...........................................................................33
2.1  Using Onscreen Keyboard ......................................................................33
2.2  Text editing .................................................................................................35
 Phone call, Call log and Contacts ....................................36
Phone ...........................................................................................................36
3.1 
3.2  Call log .........................................................................................................42
3.3 
People ..........................................................................................................43
 Messaging, Email ...............................................................50
4.1  Messaging ....................................................................................................50
4.2  Gmail/Email .................................................................................................56
4.3  Google Talk .................................................................................................61
 Calendar & Alarm clock & Calculator ............................65
5.1  Calendar ......................................................................................................65
5.2  Clock ............................................................................................................67
5.3  Calculator ....................................................................................................68
6  Getting connected ............................................................70
6.1  Connecting to the Internet ....................................................................70
6.2 
Browser .......................................................................................................73
6.3  Connecting to Bluetooth devices  ........................................................81
6.4  Connecting to a computer .....................................................................82
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6.5 
Sharing your phone's mobile data connection ...................................83
6.6  Connecting to virtual private networks ..............................................84
7  Google Play Store  ............................................................87
7.1 
Locate the item you want to download and install ..........................87
7.2  Download and install ................................................................................88
7.3  Manage your downloads ..........................................................................90
8  Multimedia applications ...................................................92
8.1  Camera ........................................................................................................92
8.2  Gallery ..........................................................................................................94
8.3  YouTube .......................................................................................................97
8.4  Music ............................................................................................................98
8.5  Video Player ..............................................................................................100
9  Google Maps ....................................................................101
9.1  Get My Location .....................................................................................101
Search for a location ..............................................................................102
9.2 
9.3 
Star a location ..........................................................................................102
9.4  Get driving, public transportation or walking directions...............103
9.5  Arrangement of Layers ..........................................................................105
9.6 
 Join  Latitude  to  see  your  friends'  locations  and  share  yours 
with them ...................................................................................................105
10  Others ..............................................................................108
10.1  File Manager .............................................................................................108
10.2  Sound Recorder ......................................................................................108
10.3  Radio ..........................................................................................................109
10.4  LEDTorch ..................................................................................................110
10.5  ONE TOUCH Share  .............................................................................110
10.6  Setup Wizard  ...........................................................................................111
10.7  Alcatel Help ..............................................................................................112
10.8  Battery Saver ............................................................................................112
10.9  Other applications  .................................................................................112
11  Settings ............................................................................113
11.1  Wireless & networks .............................................................................113
11.2  Device ........................................................................................................115
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11.3  Personal .....................................................................................................118
11.4  System ........................................................................................................125
12   Making the most of your phone ....................................130
12.1  ONE TOUCH Manager .........................................................................130
12.2  Upgrade .....................................................................................................131
13  Telephone warranty ........................................................133
14  Accessories  .....................................................................135
15  Troubleshooting ............................................................... 136
16  Specifications ...................................................................141
This  product  meets  applicable  national  SAR  limits  of 
2.0W/kg.  The  specific  maximum  SAR  values  can  be 
found on page 8 of this user guide.
When  carrying  the  product  or  using  it  while  worn 
on your body, either use an approved accessory such 
as  a  holster  or  otherwise  maintain  a  distance  of  1.5 
cm  from  the  body  to  ensure  compliance  with  RF 
exposure  requirements.  Note  that  the  product  may 
be  transmitting  even  if  you  are  not  making  a  phone 
call.
www.sar-tick.com
Safety and use ..............................
We recommend that you read this chapter carefully before using your phone. The 
manufacturer disclaims any liability for damage, which may result as a consequence of 
improper use or use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle constitutes 
a  real  risk,  even  when  the  hands-free  kit  is  used  (car  kit,  headset...),  drivers  are 
requested to refrain from using their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to the 
radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with 
the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure 
that there is no problem:
-  do not place your phone on top of the dashboard or within an airbag deployment 
area,
-  check  with  your  car  dealer  or  the  car  manufacturer  to  make  sure  that  the 
dashboard is adequately shielded from mobile phone RF energy.
• CONDITIONS OF USE:
You  are  advised  to  switch  off  the  telephone  from  time  to  time  to  optimise  its 
performance.
Switch the phone off before boarding an aircraft.
Switch  the  phone  off  when  you  are  in  health  care  facilities,  except  in  designated 
areas. As with many other types of equipment now in regular use, mobile telephones 
can interfere with other electrical or electronic devices, or equipment using radio 
frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all 
signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in 
any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical 
device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when 
using  the  phone,  you  should  hold  it  against  the  ear  on  the  opposite  side  to  the 
device, if any. 
To  avoid  hearing  impairment,  pick  up  the  call  before  holding  your  phone  to  your 
ear. Also move the handset away from your ear while using the “hands-free” mode 
because the amplified volume might cause hearing damage.
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Do not let children use the phone and/or play with the telephone and accessories 
without supervision.
When replacing the cover please note that your phone may contain substances that 
could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do  not  allow  your  phone  to  be  exposed  to  adverse  weather  or  environmental 
conditions  (moisture,  humidity,  rain,  infiltration  of  liquids,  dust,  sea  air,  etc).  The 
manufacturer’s recommended operating temperature range is -10°C to +55°C. 
At  over  55°C  the  legibility  of  the  phone’s  display  may  be  impaired,  though  this  is 
temporary and not serious. 
Emergency call numbers may not be reachable on all cellular networks. You should 
never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not paint it.
Do not use the phone if the glass made screen is damaged, cracked or broken to 
avoid any injury.
Use  only  batteries,  battery  chargers,  and  accessories  which  are  recommended  by 
TCT Mobile Limited and its affiliates and are compatible with your phone model. TCT 
Mobile Limited and its affiliates disclaim any liability for damage caused by the use of 
other chargers or batteries.
Remember  to  make  back-up  copies  or  keep  a  written  record  of  all  important 
information stored in your phone.
Some  people  may  suffer  epileptic  seizures  or  blackouts  when  exposed  to  flashing 
lights, or when playing video games. These seizures or blackouts may occur even if 
a person never had a previous seizure or blackout. If you have experienced seizures 
or blackouts, or if you have a family history of such occurrences, please consult your 
doctor before playing video games on your phone or enabling a flashing-lights feature 
on your phone. 
Parents should monitor their children’s use of video games or other features that 
incorporate  flashing  lights  on  the  phones.  All  persons  should  discontinue  use  and 
consult a doctor if any of the following symptoms occur: convulsion, eye or muscle 
twitching, loss of awareness, involuntary movements, or disorientation. To limit the 
likelihood of such symptoms, please take the following safety precautions:
-  Do not play or use a flashing-lights feature if you are tired or need sleep.
-  Take a minimum of a 15-minute break hourly.
-  Play in a room in which all lights are on.
-  Play at the farthest distance possible from the screen.
-  If your hands, wrists, or arms become tired or sore while playing, stop and rest for 
several hours before playing again.
-  If you continue to have sore hands, wrists, or arms during or after playing, stop the 
game and see a doctor.
When  you  play  games  on  your  phone,  you  may  experience  occasional  discomfort 
in  your  hands,  arms,  shoulders,  neck,  or  other  parts  of  your  body.  Follow  the 
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other 
musculoskeletal disorders.
Prolonged exposure to music at full volume on the music player may damage 
the listener's hearing.
Set your phone volume safely. Use only headphones recommended by TCT 
Mobile Limited and its affiliates.
• PRIVACY:
Please  note  that  you  must  respect  the  laws  and  regulations  in  force  in  your 
jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding 
taking photographs and recording sounds with your mobile telephone. Pursuant to 
such laws and regulations, it may be strictly forbidden to take photographs and/or to 
record the voices of other people or any of their personal attributes, and duplicate 
or distribute them, as this may be considered to be an invasion of privacy. It is the 
user's sole responsibility to ensure that prior authorisation be obtained, if necessary, 
in  order  to  record  private  or  confidential  conversations  or  take  a  photograph 
of  another  person;  the  manufacturer,  the  seller  or  vendor  of  your  mobile  phone 
(including  the  operator)  disclaim  any  liability  which  may  result  from  the  improper 
use of the mobile phone.
• BATTERY:
Before removing the battery from your phone, please make sure that the phone is 
switched off. 
Observe the following precautions for battery use: 
-  Do not attempt to open the battery (due to the risk of toxic fumes and burns). 
-  Do not puncture, disassemble or cause a short-circuit in a battery.
-  Do  not  burn  or  dispose  of  a  used  battery  in  household  rubbish  or  store  it  at 
temperatures above 60°C. 
Batteries  must  be  disposed  of  in  accordance  with  locally  applicable  environmental 
regulations. Only use the battery for the purpose for which it was designed. Never 
use damaged batteries or those not recommended by TCT Mobile Limited and/or 
its affiliates.
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This symbol on your telephone, the battery and the accessories means that 
these products must be taken to collection points at the end of their life:
-  Municipal  waste  disposal  centres  with  specific  bins  for  these  items  of 
Tests  for  SAR  are  conducted  using  standard  operating  positions  with  the  device 
transmitting  at  its  highest  certified  power  level  in  all  tested  frequency  bands.  The 
highest SAR values under the ICNIRP guidelines for this device model are:
equipment
- Collection bins at points of sale. 
They  will  then  be  recycled,  preventing  substances  being  disposed  of  in  the 
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your 
jurisdiction or your region has suitable recycling and collection facilities; instead they 
are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT 
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
• CHARGERS
Mains powered chargers will operate within the temperature range of: 0°C to 40°C.
The chargers designed for your mobile phone meet with the standard for safety of 
information technology equipment and office equipment use. They are also compliant 
to  the  ecodesign  directive  2009/125/EC.  Due  to  different  applicable  electrical 
specifications, a charger you purchased in one jurisdiction may not work in another 
jurisdiction. They should be used for this purpose only.
• RADIO WAVES:
Proof  of  compliance  with  international  standards  (ICNIRP)  or  with  European 
Directive  1999/5/EC  (R&TTE)  is  required  of  all  mobile  phone  models  before  they 
can be put on the market. The protection of the health and safety for the user and 
any other person is an essential requirement of these standards or this directive.
THIS  DEVICE  MEETS  INTERNATIONAL  GUIDELINES  FOR  EXPOSURE  TO 
RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed 
the  limits  for  exposure  to  radio  waves  (radio  frequency  electromagnetic  fields) 
recommended  by  international  guidelines.  The  guidelines  were  developed  by  an 
independent scientific organization (ICNIRP) and include a substantial safety margin 
designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific 
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
Maximum SAR for this model and conditions under which it was 
recorded.
Head SAR
GSM 900+Bluetooth+Wi-Fi
Body-worn SAR
GSM 900+Bluetooth+Wi-Fi
0.497 W/kg (one touch 
997/one touch 997D)
0.736 W/kg (one touch 
997/one touch 997D)
During use, the actual SAR values for this device are usually well below the values 
stated  above.  This  is  because,  for  purposes  of  system  efficiency  and  to  minimize 
interference  on  the  network,  the  operating  power  of  your  mobile  device  is 
automatically decreased when full power is not needed for the call. The lower the 
power output of the device, the lower its SAR value.
Body-worn  SAR  testing  has  been  carried  out  at  a  separation  distance  of  1.5  cm. 
To  meet  RF  exposure  guidelines  during  body-worn  operation,  the  device  should 
be  positioned  at  least  this  distance  away  from  the  body.    If  you  are  not  using  an 
approved accessory ensure that whatever product is used is free of any metal and 
that it positions the phone the indicated distance away from the body.
The World Health Organization has stated that present scientific information does 
not indicate the need for any special precautions for the use of mobile devices. They 
recommend that if you are interested in further reducing your exposure then you 
can easily do so by limiting your usage or simply using a hands-free kit to keep the 
device away from the head and body.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are available on 
the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal operation, you should 
avoid touching it or degrading it.
As  mobile  devices  offer  a  range  of  functions,  they  can  be  used  in  positions  other 
than  against  your  ear.  In  such  circumstances  the  device  will  be  compliant  with 
the guidelines when used with headset or usb data cable. If you are using another 
accessory  ensure  that  whatever  product  is  used  is  free  of  any  metal  and  that  it 
positions the phone at least 1.5 cm away from the body.
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• Regulatory information
The following approvals and notices apply in specific regions as noted.
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• LICENCES 
microSD Logo is a trademark.
 The Bluetooth word mark and logos are owned by the Bluetooth 
SIG, Inc. and any use of such marks by TCT Mobile Limited and 
its affiliates is under license. Other trademarks and trade names 
are those of their respective owners. 
ONE TOUCH 997/ONE TOUCH 
997D  Bluetooth  QD 
ID 
B018542
TouchPal™ and CooTek™ are trademarks of Shanghai HanXiang (CooTek)
Information Technology Co., Ltd. and/or its Affiliates.
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Your device uses non-harmonised frequency and is intended for 
use in all European countries. The WLAN can be operated in the 
EU without restriction indoors, but cannot be operated outdoors 
in France.
 
 symbol are trademarks of SRS Labs, 
TruMedia, SRS and the 
Inc.TruMedia technology is incorporated under license from SRS 
Labs, Inc.
SRS TruMedia™, a feature-rich audio solutions tuned specifically 
for mobile devices, provides a cinema-like surround headphone 
performance with deep, rich bass.
The trademark of Mobile High-Definition Link.
 Google,  the  Google  logo,  Android,  the  Android  logo,  Google 
Search  TM,  Google  MapsTM,  Gmail  TM,  YouTube,  Android  Market, 
Google Latitude  TM and Google Talk  TM are trademarks of Google 
Inc.
General information ...................
• Internet address: www.alcatelonetouch.com
•  Hot Line Number: see “TCT Mobile Services” leaflet or go to our website.
On our website, you will find our FAQ (Frequently Asked Questions) section. You 
can also contact us by e-mail to ask any questions you may have. 
An  electronic  version  of  this  user  guide  is  available  in  English  and  other  languages 
according to availability on our server: www.alcatelonetouch.com
Your  telephone 
in  quad-band 
is  a  transceiver  that  operates  on  GSM 
(850/900/1800/1900MHz) or UMTS in dual band with 900/2100MHz(one touch 997/
one touch 997D).
 
This equipment is in compliance with the essential requirements and other relevant 
provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity 
for your telephone can be obtained through our website: www.alcatelonetouch.com.
Protection against theft (1)
Your  telephone  is  identified  by  an  IMEI  (phone  serial  number)  shown  on  the 
packaging  label  and  in  the  phone’s  memory.  We  recommend  that  you  note  the 
number the first time you use your telephone by entering  * # 0 6 # and keep it in 
a safe place. It may be requested by the police or your operator if your telephone is 
stolen. This number allows your mobile telephone to be blocked preventing a third 
person from using it, even with a different SIM card.
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(1)  Contact your network operator to check service availability.
13
Disclaimer
There  may  be  certain  differences  between  the  user  manual  description  and  the 
phone’s operation, depending on the software release of your telephone or specific 
operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, nor for 
their  potential  consequences,  which  responsibility  shall  be  borne  by  the  operator 
exclusively.
This handset may contain materials, including applications and software in executable 
or source code form, which is submitted by third parties for inclusion in this handset 
(“Third Party Materials”). All third party materials in this handset are provided “as 
is”, without warranty of any kind, whether express or implied, including the implied 
warranties  of  merchantability,  fitness  for  a  particular  purpose  or  use/third  party 
application,  interoperability  with  other  materials  or  applications  of  the  purchaser 
and non-infringement of copyright. The purchaser undertakes that TCT Mobile has 
complied with all quality obligations incumbent upon it as a manufacturer of mobile 
devices and handsets in complying with Intellectual Property rights. TCT Mobile will 
at no stage be responsible for the inability or failure of the Third Party Materials to 
operate on this handset or in interaction with any other devices of the purchaser. 
To the maximum extent permitted by law, TCT Mobile disclaims all liability for any 
claims, demands, suits or actions, and more specifically – but not limited to – tort 
law actions, under any theory of liability, arising out of the use, by whatever means, 
or attempts to use, such Third Party Materials. Moreover, the present Third Party 
Materials,  which  are  provided  free  of  charge  by  TCT  Mobile,  may  be  subject  to 
paid  updates  and  upgrades  in  the  future;  TCT  Mobile  waives  any  responsibility 
regarding such additional costs, which shall be borne exclusively by the purchaser. 
The  availability  of  the  applications  may  vary  depending  on  the  countries  and  the 
operators where the handset is used; in no event shall the list of possible applications 
and  software  provided  with  the  handsets  be  considered  as  an  undertaking  from 
TCT  Mobile;  it  shall  remain  merely  as  information  for  the  purchaser.  Therefore, 
TCT Mobile shall not be held responsible for the lack of availability of one or more 
applications wished for by the purchaser, as its availability depends on the country 
and the operator of the purchaser. TCT mobile reserves the right at any time to add 
or remove Third Party Materials from its handsets without prior notice; in no event 
shall TCT Mobile be held responsible by the purchaser for any consequences that 
such removal may have on the purchaser regarding the use or attempt to use such 
applications and Third Party Materials.
1  Your mobile ..........................
1.1  Keys and connectors
Power key
Headset connector 
Front camera
Touch screen
Recent apps key
Back key
Home key
14
micro-USB connector
15
Power key
• Press: Lock the screen/Light up the screen
 Press and hold: Show the pop-up menu to select from Ringer 
mode/Airplane mode/Power off
Press and hold: Power on
• Press and hold Power key and Volume down key to capture 
a screenshot.
Volume Keys 
• Under call mode, adjust the earpiece or headset volume.
• In Music/Video/Streaming mode, adjust the media volume.
• In general mode, adjust the ringtone volume.
• Mute the ringtone of an incoming call.
   
1.2  Getting started
1.2.1  Set-up
Removing or installing the back cover
Camera
Camera Flash/Flashlight
Volume up
Volume down
 
 
  
Recent apps key
• Open a list of thumbnail images of apps you've worked with 
recently.  Touch  it  to  open  an  app.  Swipe  it  left  or  right  to 
remove a thumbnail from the list.
Home key
• While on any application or screen,  touch to return to the 
Home screen.
Back key
• Touch to go back to the previous screen, or to close a dialog 
box, options menu, the notification panel, etc.
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