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Important Information for the MOTOROLA PHOTON™ Q 4G LTE Important Safety Information – page 2 Manufacturer’s Warranty – page 31 General Terms and Conditions of Service – page 41 Important Message From Sprint – page 71

Important Safety Information General Precautions (page 3) ♦ ♦ Maintaining Safe Use of and Access to Your Phone ♦ Operational Warnings (page 10) ♦ ♦ ♦ ♦ Radio Frequency (RF) Energy (page 11) Regulatory Information (page 13) Specific Absorption Rate (FCC & IC) (page 14) European Union Directives Conformance Statement (page 15) FCC Notice to Users (page 16) Industry Canada Notice to Users (page 17) Software Notices (page 17) Location Services (page 18) Navigation (page 19) Privacy & Data Security (page 20) Use & Care (page 21) Recycling (page 22) California Perchlorate Label (page 23) Hearing Aid Compatibility with Mobile Phones (page 23) Software Copyright Notice (page 25) ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ (page 3) Battery Use & Safety (page 4) Battery Charging (page 6) Third Party Accessories (page 7) Driving Precautions (page 7) Seizures/Blackouts (page 8) Caution About High Volume Usage (page 9) Repetitive Motion (page 9) Children (page 9) Glass Parts (page 10) ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ 2 Important Safety Information

Content Copyright (page 25) ♦ ♦ Open Source Software Information (page 25) ♦ Export Law Assurances (page 26) ♦ Product Registration (page 26) ♦ Service & Repairs (page 27) ♦ Owner’s Record (page 28) ♦ This booklet contains important operational and safety information that will help you safely use your phone. Failure to read and follow the information provided in this phone guide may result in serious bodily injury, death, or property damage. Copyright & Trademarks (page 29) General Precautions There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service. ● To maximize performance, do not touch the bottom portion of your phone where the internal antenna is located while using the phone. ● Speak directly into the mouthpiece. Note: For the best care of your phone, only Sprint- authorized personnel should service your phone and accessories. Failure to do so may be dangerous and void your warranty. Maintaining Safe Use of and Access to Your Phone Do Not Rely on Your Phone for Emergency Calls Mobile phones operate using radio signals, which cannot guarantee connection in all conditions. Therefore you should never rely solely upon any mobile phone for essential communication (e.g., Important Safety Information 3

medical emergencies). Emergency calls may not be possible on all cellular networks or when certain network services or mobile phone features are in use. Check with your local service provider for details. Battery Use & Safety The following battery use and safety information applies to all Motorola mobile devices. If your mobile device uses a non-removable main battery (as stated in your product information), details related to handling and replacing your battery should be disregarded—the battery should only be replaced by a Motorola- approved service facility, and any attempt to remove or replace your battery may damage the product. Important: Handle and store batteries properly to avoid injury or damage. Most battery safety issues arise from improper handling of batteries, and particularly from the continued use of damaged batteries. DON’Ts ● Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the form of your battery. ● Don’t use tools, sharp objects, or excessive force to insert or remove the battery as this can damage the battery. ● Don’t let the mobile device or battery come in contact with liquids.* Liquids can get into the mobile device’s circuits, leading to corrosion. ● Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay in prolonged 4 Important Safety Information

contact with the battery contact points, the battery could become very hot. ● Don’t place your mobile device or battery near a heat source.* High temperatures can cause the battery to swell, leak, or malfunction. ● Don’t dry a wet or damp battery with an appliance or heat source, such as a hair dryer or microwave oven. DOs ● Do avoid leaving your mobile device in your car in high temperatures.* ● Do avoid dropping the mobile device or battery.* Dropping these items, especially on a hard surface, can potentially cause damage.* ● Do contact your service provider or Motorola if your mobile device or battery has been damaged in any of the ways listed here. Note: *Always make sure that any battery, connector and compartment covers are closed and secure to avoid direct exposure of the battery to any of these conditions, even if your product information states that your mobile device can resist damage from these conditions. Important: Motorola recommends you always use Motorola-branded batteries and chargers for quality assurance and safeguards. Motorola’s warranty does not cover damage to the mobile device caused by non-Motorola batteries and/ or chargers. To help you identify authentic Motorola batteries from non-original or counterfeit batteries (that may not have adequate safety protection), Motorola provides holograms on its batteries. You should confirm that any battery you purchase has a “Motorola Original” hologram. Important Safety Information 5

If you see a message on your display such as Invalid Battery or Unable to Charge, take the following steps: ● Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram; ● If there is no hologram, the battery is not a Motorola battery; ● If there is a hologram, replace the battery and try charging it again; ● If the message remains, contact a Motorola authorized service center. WARNING: Use of a non-Motorola battery or charger may present a risk of fire, explosion, leakage, or other hazard. Proper and safe battery disposal and recycling: Proper battery disposal is not only important for safety, it benefits the environment. You can recycle your used batteries in many retail or service provider locations. Additional information on proper disposal and recycling can be found at www.motorola.com/recycling Disposal: Promptly dispose of used batteries in accordance with local regulations. Contact your local recycling center or national recycling organizations for more information on how to dispose of batteries. 032375o WARNING: Never dispose of batteries in a fire because they may explode. Battery Charging Notes for charging your product’s battery: ● During charging, keep your battery and charger near room temperature for efficient battery charging. ● New batteries are not fully charged. 6 Important Safety Information

● New batteries or batteries stored for a long time may take more time to charge. ● Motorola batteries and charging systems have circuitry that protects the battery from damage from damage from overcharging. Third Party Accessories Use of third party accessories, including but not limited to batteries, chargers, headsets, covers, cases, screen protectors and memory cards, may impact your mobile device’s performance. In some circumstances, third party accessories can be dangerous and may void your mobile device’s warranty. For a list of Motorola accessories, visit www.motorola.com/products Driving Precautions Responsible and safe driving is your primary responsibility when behind the wheel of a vehicle. Using a mobile device or accessory for a call or other application while driving may cause distraction, and may be prohibited or restricted in certain areas—always obey the laws and regulations on the use of these products. While driving, NEVER: ● Type, read, enter or review texts, emails, or any other written data. ● Surf the web. ● Input navigation information. ● Perform any other functions that divert your attention from driving. While driving, ALWAYS: ● Keep your eyes on the road. ● Use a handsfree device if available or required by law in your area. ● Enter destination information into a navigation device before driving. Important Safety Information 7

when exposed to flashing lights or light patterns, such as when playing video games, or watching videos with flashing-light effects. Discontinue use and consult a physician if any of the following symptoms occur: seizures, blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation. If you or someone in your family has experienced seizures or blackouts, please consult with your physician before using an application that produces flashing-light effects on your mobile device. ● Use voice activated features (such as voice dial) and speaking features (such as audible directions), if available. ● Obey all local laws and regulations for the use of mobile devices and accessories in the vehicle. ● End your call or other task if you cannot concentrate on driving. Remember to follow the “Smart Practices While Driving” at www.motorola.com/callsmart (in English only). Seizures/Blackouts To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a comfortable distance from your eyes, use in a well-lit area, and take frequent breaks. Some people may be susceptible to seizures or blackouts (even if they have never had one before) 8 Important Safety Information

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