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Developing Management Skills.pdf

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    Cover
    Title Page
    Copyright
    CONTENTS
    Preface
    INTRODUCTION
    THE CRITICAL ROLE OF MANAGEMENT SKILLS
    SUPPLEMENTARY MATERIAL
    SCORING KEY AND COMPARISON DATA
    PART I: PERSONAL SKILLS
    1 DEVELOPING SELF-AWARENESS
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    2 MANAGING PERSONAL STRESS
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    3 SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    PART II: INTERPERSONAL SKILLS
    4 BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    5 GAINING POWER AND INFLUENCE
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    6 MOTIVATING OTHERS
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    7 MANAGING CONFLICT
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    PART III: GROUP SKILLS
    8 EMPOWERING AND DELEGATING
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    9 BUILDING EFFECTIVE TEAMS AND TEAMWORK
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    10 LEADING POSITIVE CHANGE
    SKILL ASSESSMENT
    SKILL LEARNING
    SKILL ANALYSIS
    SKILL PRACTICE
    SKILL APPLICATION
    SCORING KEYS AND COMPARISON DATA
    PART IV: SPECIFIC COMMUNICATION SKILLS
    Supplement A: MAKING ORAL AND WRITTEN PRESENTATIONS
    SKILL LEARNING
    SKILL PRACTICE
    Supplement B: CONDUCTING INTERVIEWS
    SKILL LEARNING
    SKILL PRACTICE
    Supplement C: CONDUCTING MEETINGS
    SKILL LEARNING
    SKILL PRACTICE
    APPENDIX I: GLOSSARY
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    APPENDIX II: REFERENCES
    NAME INDEX
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    SUBJECT INDEX
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    COMBINED INDEX
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    mymanagementlab is an online assessment and preparation solution for courses in Principles of Management, Human Resources, Strategy, and Organizational Behavior that helps you actively study and prepare material for class. Chapter-by-chapter activities, including built-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more.
    DEVELOPING MANAGEMENT SKILLS E I G H T H E D I T I O N David A. Whetten BRIGHAM YOUNG UNIVERSITY Kim S. Cameron UNIVERSITY OF MICHIGAN Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
    Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Kim Norbuta Editorial Project Manager: Claudia Fernandes Director of Marketing: Patrice Lumumba Jones Marketing Manager: Nikki Ayana Jones Senior Marketing Assistant: Ian Gold Senior Managing Editor: Judy Leale Senior Production Project Manager: Kelly Warsak Senior Operations Supervisor: Arnold Vila Operations Specialist: Ilene Kahn Senior Art Director: Janet Slowik Interior Design: Suzanne Duda and Michael Fruhbeis Permissions Project Manager: Shannon Barbe Manager, Cover Visual Research & Permissions: Karen Sanatar Manager Central Design: Jayne Conte Cover Art: Getty Images, Inc. Cover Design: Suzanne Duda Lead Media Project Manager: Denise Vaughn Full-Service Project Management: Sharon Anderson/BookMasters, Inc. Composition: Integra Software Services Printer/Binder: Edwards Brothers Cover Printer: Coral Graphics Text Font: 10/12 Weidemann-Book Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Copyright © 2011, 2007, 2005, 2002, 1998 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458. Many of the designations by manufacturers and seller to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Whetten, David A. (David Allred) Developing management skills /David A. Whetten, Kim S. Cameron.—8th ed. p. cm. Includes bibliographical references and index. ISBN 978-0-13-612100-8 1. Management—-Study and teaching. 2. Management—Problems, exercises, etc. I. Cameron, II. Title. Kim S. HD30.4.W46 2011 658.40071'173—dc22 10 9 8 7 6 5 4 3 2 2009040522 ISBN 10: 0-13-612100-4 ISBN 13: 978-0-13-612100-8
    B R I E F TA B L E O F C O N T E N T S Preface xvii Introduction 1 PERSONAL SKILLS 44 PART I 1 Developing Self-Awareness 45 2 Managing Personal Stress 105 3 Solving Problems Analytically and Creatively 167 INTERPERSONAL SKILLS 232 PART II 4 Building Relationships by Communicating Supportively 233 5 Gaining Power and Influence 279 6 Motivating Others 323 7 Managing Conflict 373 GROUP SKILLS 438 Empowering and Delegating 439 PART III 8 9 Building Effective Teams and Teamwork 489 10 Leading Positive Change 533 SPECIFIC COMMUNICATION SKILLS 590 PART IV Supplement A Making Oral and Written Presentations 591 Supplement B Conducting Interviews 619 Supplement C Conducting Meetings 651 Appendix I Glossary 673 Appendix II References 683 Name Index 705 Subject Index 709 Combined Index 713 iii
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    C O N T E N T S 3 Preface xvii INTRODUCTION 1 THE CRITICAL ROLE OF MANAGEMENT SKILLS The Importance of Competent Managers 6 The Skills of Effective Managers 7 Essential Management Skills 8 What Are Management Skills? 9 Improving Management Skills 12 An Approach to Skill Development 13 Leadership and Management 16 Contents of the Book 18 Organization of the Book 19 Practice and Application 21 Diversity and Individual Differences 21 Summary 23 SUPPLEMENTARY MATERIAL 24 Diagnostic Survey and Exercises 24 Personal Assessment of Management Skills (PAMS) 24 What Does It Take to Be an Effective Manager? 28 SSS Software In-Basket Exercise 30 SCORING KEY AND COMPARISON DATA 42 Personal Assessment of Management Skills 42 Scoring Key 42 Comparison Data 42 What Does It Take to Be an Effective Manager? 43 SSS Software In-Basket Exercise 43 PART I PERSONAL SKILLS 44 1 DEVELOPING SELF-AWARENESS 45 SKILL ASSESSMENT Diagnostic Surveys for Scale Self-Awareness 46 46 Self-Awareness Assessment 46 Emotional Intelligence Assessment 47 The Defining Issues Test 48 v
    Cognitive Style Indicator 52 Locus of Control Scale 52 Tolerance of Ambiguity Scale 54 Core Self-Evaluation Scale (CSES) 56 SKILL LEARNING 57 Key Dimensions of Self-Awareness 57 The Enigma of Self-Awareness 58 The Sensitive Line 58 Understanding and Appreciating Individual Differences 60 Important Areas of Self-Awareness 61 Emotional Intelligence 62 Values 65 Ethical Decision Making and Values 72 Cognitive Style 74 Attitudes Toward Change 76 Core Self-Evaluation 79 SKILL ANALYSIS Cases Involving Self-Awareness 84 84 Communist Prison Camp 84 Computerized Exam 85 Decision Dilemmas 86 SKILL PRACTICE Exercises for Improving Self-Awareness Through Self-Disclosure 89 89 Through the Looking Glass 89 Diagnosing Managerial Characteristics 90 An Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography 92 SKILL APPLICATION 95 Activities for Developing Self-Awareness 95 Suggested Assignments 95 Application Plan and Evaluation 95 SCORING KEYS AND COMPARISON DATA 97 Self-Awareness Assessment 97 Scoring Key 97 Comparison Data 97 Emotional Intelligence Assessment 97 Scoring Key 97 Comparison Data 99 The Defining Issues Test 99 The Escaped Prisoner 99 The Doctor’s Dilemma 100 The Newspaper 100 Cognitive Style Indicator 101 Scoring and Comparison Data for the Cognitive Style Indicator 101 Scoring Key 101 Comparison Data 101 Locus of Control Scale 101 Scoring Key 101 Comparison Data 102 Tolerance of Ambiguity Scale 102 Scoring Key 102 Comparison Data 102 vi CONTENTS
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