Note: 
This is a shared user manual for one touch 803/one touch 813/one touch 
813D.
Dual SIM relevant information is specified for one touch 813D only.
Introduction .................................
TCT Mobile Limited would like to thank you for purchasing this mobile 
phone.
Home screen
Convenient at-a-glance view of Widget applications
• 
• 
Menu shortcuts for quick access
Neat organization of applications along any edge
• 
Power media applications
Music player & Radio
• 
• 
Video & Streaming
• 
Webcam
The  2.0  Megapixel  camera  is  the  best  companion  for  PC  instant 
messaging.
Bluetooth
With  Bluetooth  2.1  supporting  A2DP  profiles,  enjoy  handsfree 
conversations.
My friends
Popular websites (like Bebo, Friendster, hi5, Myspace, etc.) to stay in touch 
with your friends wherever you are, whenever you want.
Wi-Fi (one touch 813/one touch 813D only)
Enjoy surfing the internet from anywhere within range of Wi-Fi.
Two SIM Card Two Standby (one touch 813D only)
With two SIM cards in one phone, users have the option to use either one 
or both at the same time.
Table of contents
Status bar icons 
Status list
Home screen
Toolbar
Set-up
Power on your phone
Power off your phone
Using the touchscreen
Safety and use ...................................................................... 6
General information ......................................................... 11
 ..................................................................13
1 
Getting started
 ...................................................................................................13
1.1 
 ......................................................................15
1.2 
 ......................................................................16
1.3 
 .....................................................................16
1.4 
 .......................................................................17
Your mobile
 ................................................................................20
2.1 
 .............................................................................................23
2.2 
 ......................................................................................23
2.3 
 ................................................................................................24
2.4 
 ......................................................................25
Making a call
 ........................................................................................25
3.1 
 .....................................................................26
3.2 
 ...................................................................................26
3.3 
 ......................................................................................27
3.4 
 ...............................................................................28
3.5 
 .....................................................................................29
3.6 
 ....................................................................30
Menu arrange
 ...........................................................................31
Messaging
 ..................................................................................................31
5.1 
Access
 .....................................................31
Conversational On (Off) mode
5.2 
 ...................................................................................32
5.3 
Write message
 ....................................................................................................32
5.4 
Alerts
Available options
5.5 
................................................................................33
 ...................................................................................36
Email
6.1 
Access
 ..................................................................................................36
 .........................................................................36
6.2 
Email account set-up
6.3 
Write email
 .........................................................................................37
 .....................................................................................................37
Inbox
6.4 
Placing a call
Calling your voicemail 
Receiving a call
During a call 
Conference calls 
Line switching
2 
3 
4 
5 
6 
1
2
7 
8 
9 
10 
11 
Outbox
Sent
Drafts
Available options
Access
Open a Palringo account online
Sign in/Sign out
Add service
Chat
Contacts
Groups
6.5 
6.6 
6.7 
6.8 
Palringo
7.1 
7.2 
7.3 
7.4 
7.5 
7.6 
7.7 
Contacts
8.1 
8.2 
8.3 
Call log
9.1 
Access
Available options
9.2 
Media applications
10.1 
10.2 
10.3 
10.4 
Internet
11.1 
11.2 
11.3 
11.4 
11.5 
11.6 
11.7 
11.8 
11.9 
.................................................................................................37
 .......................................................................................................37
 ....................................................................................................37
................................................................................38
   ............................................................................39
 ..................................................................................................39
.....................................................39
 ...................................................................................39
 .........................................................................................40
 ......................................................................................................40
 ..............................................................................................40
 .................................................................................................40
 .............................................................................41
 ...............................................................41
 ................................................................................42
................................................................................43
 ...............................................................................44
 ..................................................................................................44
................................................................................44
 ............................................................48
 ........................................................................................48
 .......................................................................................51
 ........................................................................................51
 .....................................................................................................52
  .............................................................................54
 ............................................................................................54
 ...................................................................................................54
 ......................................................................................................54
 ....................................................................................................56
 ..............................................................................................57
 .............................................................................................58
 ................................................................................................58
 ...................................................................................................59
 ....................................................................................................59
My friends
Opera
Wap
News
Weather
Facebook
mTweet
Snaptu
Shozu
Consulting your Contacts
Adding a contact
Available options
Music player
Image viewer
Video player
Radio
12 
13 
14 
15 
16 
17 
18 
Access
Camera
Video
General
Meeting
Outdoor
Indoor
Silence
Flight mode
Entertainment
Stopwatch
12.1 
12.2 
Ebook
12.3 
Java
Camera
13.1 
13.2 
13.3 
Profiles
14.1 
14.2 
14.3 
14.4 
14.5 
14.6 
File manager
15.1 
My audios
15.2 
My images
15.3 
My videos
15.4 
Ebook
15.5 
My 
15.6 
Others
Phone
15.7 
15.8 
MicroSD card
15.9 
Managing audios, images, videos and others
15.10 
Formats and compatibility
15.11 
Memory status
Bluetooth™
Wi-Fi 
Others
18.1 
18.2 
18.3 
18.4 
 ...................................................................60
 ............................................................................................60
 ...................................................................................................60
 ........................................................................................................61
 ..............................................................................63
 ..................................................................................................63
.................................................................................................63
 ....................................................................................................64
 ...............................................................................66
 ................................................................................................66
 ................................................................................................67
 ..............................................................................................67
 ...................................................................................................67
 ..................................................................................................67
 .........................................................................................67
 ......................................................................68
 ............................................................................................68
 ............................................................................................68
 ............................................................................................69
 ...................................................................................................69
creations .......................................................................................69
 ..................................................................................................69
 ....................................................................................................69
 .....................................................................................70
 ...............................71
   .............................................................72
 ...................................................................................72
  .......................................................................73
 .................................................................................75
 ................................................................................76
 ..............................................................................................76
 ............................................................................................77
 ....................................................................................................77
 .....................................................................................................78
Calendar
Calculator
Notes
Tasks
3
4
Clock
Converter
Phone settings 
Call settings 
Security
Network
Connectivity
Mode switch type
Dual SIM settings
Internet profile
18.5 
18.6 
Settings
19.1 
19.2 
19.3 
19.4 
19.5 
19.6 
19.7 
19.8 
 Making the most of your mobile
20.1 
20.2 
20.3 
 Latin input mode/character table
Telephone warranty
Accessories
Troubleshooting
 ....................................................................................................78
 ............................................................................................79
 ..............................................................................80
 ...................................................................................80
 .......................................................................................83
 ................................................................................................83
 ..............................................................................................84
 ........................................................................................84
 ..............................................................................85
 ...............................................................................85
 ...................................................................................85
 .....................................86
 ...............................................................................................86
   ............................................................................................86
 .......................................................................87
 ...................................88
 .........................................................90
  .......................................................................92
 ................................................................93
PC suite
Webcam
One Touch Upgrade 
19 
20 
21 
22 
23 
24 
www.sar-tick.com
This product meets applicable national SAR limits of 2.0 W/
kg. The specific maximum SAR values can be found on page 
9 of this user guide.
When carrying the product or using it while worn on your 
body, either use an approved accessory such as a holster or 
otherwise  maintain  a  distance  of  1.5  cm  from  the  body  to 
ensure  compliance  with  RF  exposure  requirements.  Note 
that  the  product  may  be  transmitting  even  if  you  are  not 
making a phone call.
Safety and use ..............................
We recommend that you read this chapter carefully before using your phone. The manufacturer 
disclaims  any  liability  for  damage,  which  may  result  as  a  consequence  of  improper  use  or  use 
contrary to the instructions contained herein.
TRAFFIC SAFETY:
• 
Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, 
even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using 
their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to the radio. Using a 
headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s 
electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:
-  do not place your phone on top of the dashboard or within an airbag deployment area,
-  check with your car dealer or the car manufacturer to make sure that the dashboard is adequately 
shielded from mobile phone RF energy.
CONDITIONS OF USE:
• 
You are advised to switch off the telephone from time to time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated areas. As with many 
other types of equipment now in regular use, mobile telephones can interfere with other electrical 
or electronic devices, or equipment using radio frequency.
Switch  the  phone  off  when  you  are  near  gas  or  flammable  liquids.  Strictly  obey  all  signs  and 
instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive 
atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical device such as a 
pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold 
it against the ear on the opposite side to the device, if any. 
To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move 
the handset away from your ear while using the “hands-free” mode because the amplified volume 
might cause hearing damage.
Do  not  let  children  use  the  phone  and/or  play  with  the  telephone  and  accessories  without 
supervision.
When replacing the cover please note that your phone may contain substances that could create 
an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do  not  allow  your  phone  to  be  exposed  to  adverse  weather  or  environmental  conditions 
(moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended 
operating temperature range is -10°C to +55°C. 
At over 55°C the legibility of the phone’s display may be impaired, though this is temporary and 
not serious. 
5
6
Emergency call numbers may not be reachable on all cellular networks. You should never rely only 
on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not paint it.
Use  only  batteries,  battery  chargers,  and  accessories  which  are  recommended  by  TCT  Mobile 
Limited and its affiliates and are compatible with your phone model (see Accessories List, page 92). 
TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other 
chargers or batteries.
Remember to make back-up copies or keep a written record of all important information stored 
in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when 
playing video games. These seizures or blackouts may occur even if a person never had a previous 
seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history 
of  such  occurrences,  please  consult  your  doctor  before  playing  video  games  on  your  phone  or 
enabling a flashing-lights feature on your phone. 
Parents  should  monitor  their  children’s  use  of  video  games  or  other  features  that  incorporate 
flashing  lights  on  the  phones.  All  persons  should  discontinue  use  and  consult  a  doctor  if  any  of 
the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary 
movements, or disorientation. To limit the likelihood of such symptoms, please take the following 
safety precautions:
-  Do not play or use a flashing-lights feature if you are tired or need sleep.
-  Take a minimum of a 15-minute break hourly.
-  Play in a room in which all lights are on.
-  Play at the farthest distance possible from the screen.
-  If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours 
before playing again.
-  If you continue to have sore hands, wrists, or arms during or after playing, stop the game and 
see a doctor.
When you play games on your phone, you may experience occasional discomfort in your hands, 
arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such 
as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
   Prolonged exposure to music at full volume on the music player may damage the listener's 
hearing.
Set your phone volume safely. Use only headphones recommended by TCT Mobile Limited and 
its affiliates.
PRIVACY:
• 
Please note that you must respect the laws and regulations in force in your jurisdiction or other 
jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording 
sounds  with  your  mobile  telephone.  Pursuant  to  such  laws  and  regulations,  it  may  be  strictly 
forbidden to take photographs and/or to record the voices of other people or any of their personal 
attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. 
It is the user's sole responsibility to ensure that prior authorisation be obtained, if necessary, in 
order  to  record  private  or  confidential  conversations  or  take  a  photograph  of  another  person; 
the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any 
liability which may result from the improper use of the mobile phone.
BATTERY:
• 
Before removing the battery from your phone, please make sure that the phone is switched off. 
Observe the following precautions for battery use: 
-  Do not attempt to open the battery (due to the risk of toxic fumes and burns). 
-  Do not puncture, disassemble or cause a short-circuit in a battery, 
-  Do  not  burn  or  dispose  of  a  used  battery  in  household  rubbish  or  store  it  at  temperatures 
above 60°C. 
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only 
use the battery for the purpose for which it was designed. Never use damaged batteries or those 
not recommended by TCT Mobile Limited and/or its affiliates.
 This  symbol  on  your  telephone,  the  battery  and  the  accessories  means  that  these 
phones must be taken to collection points at the end of their life:
 - Municipal waste disposal centres with specific bins for these items of equipment
 - Collection bins at points of sale. 
They will then be recycled, preventing substances being disposed of in the environment, 
so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All phones with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or 
your region has suitable recycling and collection facilities; instead they are to be taken to collection 
points for them to be recycled.
CAUTION:  RISK  OF  EXPLOSION  IF  BATTERY  IS  REPLACED  BY  AN  INCORRECT  TYPE. 
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
CHARGERS
• 
Mains powered chargers will operate within the temperature range of: 0°C to 40°C.
The  chargers  designed  for  your  mobile  phone  meet  with  the  standard  for  safety  of  information 
technology equipment and office equipment use. Due to different applicable electrical specifications, 
a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be 
used for this purpose only.
7
8
RADIO WAVES:
• 
Proof  of  compliance  with  international  standards  (ICNIRP)  or  with  European  Directive  1999/5/
EC (R&TTE) is required of all mobile phone models before they can be put on the market. The 
protection of the health and safety for the user and any other person is an essential requirement 
of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for 
exposure to radio waves (radio frequency electromagnetic fields) recommended by international 
guidelines. The guidelines were developed by an independent scientific organization (ICNIRP) and 
include a substantial safety margin designed to assure the safety of all persons, regardless of age 
and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption 
Rate, or SAR. The SAR limit for mobile devices is 2 W/kg. 
Tests  for  SAR  are  conducted  using  standard  operating  positions  with  the  device  transmitting  at 
its highest certified power level in all tested frequency bands. The highest SAR values under the 
ICNIRP guidelines for this device model are:
Maximum SAR for this model and conditions under which it was recorded.
Head SAR
Body-worn SAR
GSM 900 + Bluetooth (one touch 803)
GSM 900 + Bluetooth + Wi-Fi (one touch 813)
GSM 900 + Bluetooth + Wi-Fi (one touch 813D)
GSM 900 + Bluetooth (one touch 803)
GSM 900 + Bluetooth + Wi-Fi (one touch 813)
GSM 900 + Bluetooth + Wi-Fi (one touch 813D)
1.19 W/kg
1.1 W/kg
1.27 W/kg
0.82 W/kg
0.78 W/kg
0.93 W/kg
During use, the actual SAR values for this device are usually well below the values stated above. 
This is because, for purposes of system efficiency and to minimize interference on the network, the 
operating power of your mobile device is automatically decreased when full power is not needed 
for the call. The lower the power output of the device, the lower its SAR value.
Body-worn  SAR  testing  has  been  carried  out  at  a  separation  distance  of  1.5  cm.  To  meet  RF 
exposure  guidelines  during  body-worn  operation,  the  device  should  be  positioned  at  least  this 
distance away from the body. If you are not using an approved accessory ensure that whatever 
product is used is free of any metal and that it positions the phone the indicated distance away 
from the body. 
The World Health Organization has stated that present scientific information does not indicate the 
need for any special precautions for the use of mobile devices. They recommend that if you are 
interested in further reducing your exposure then you can easily do so by limiting your usage or 
simply using a hands-free kit to keep the device away from the head and body.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are available on the following 
site: http://www.who.int/peh-emf.
Your  telephone  is  equipped  with  a  built-in  antenna.  For  optimal  operation,  you  should  avoid 
touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other than against your 
ear. In such circumstances the device will be compliant with the guidelines when used with headset 
or usb data cable. If you are using another accessory ensure that whatever product is used is free 
of any metal and that it positions the phone at least 1.5 cm away from the body.
LICENCES 
• 
Obigo®  
is a registered trademark of Obigo AB.
 
microSD Logo is a trademark.
 
 
 
 The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and 
any use of such marks by TCT Mobile Limited and its affiliates is under license. 
Other trademarks and trade names are those of their respective owners. 
 one  touch  803/one  touch  813/one  touch 
813D Bluetooth QD ID B017054
 TouchPal™  and  CooTek™  are  trademarks  of  Shanghai  HanXiang  (CooTek)
Information Technology Co., Ltd. and/or its Affiliates.
 
 Java™ and all Java™ based trademarks and logos are trademarks or registered 
trademarks of Sun Microsystems, Inc. in the U.S. and other countries.
   is a registered trademark of Opera Mini.
 
 
 Facebook and the f Logo are trademarks of Facebook, Inc., and are used under 
license.
 Twitter  and  the T  Logo  are  trademarks  of Twitter,  Inc.,  and  are  used  under 
license.
  The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
 
 
 Snaptu is trademark of Snaptu, Inc, and is used under license.
 Shozu is trademark of Shozu, Inc, and is used under license.
9
10
General information ...................
• 
• 
Internet address:
Hot  Line  Number:
Internet site.
 www.alcatelonetouch.com
  see  “TCT  Mobile  Services”  leaflet  or  go  to  our 
On our Internet site, you will find our FAQ (Frequently Asked Questions) 
section. You can also contact us by e-mail to ask any questions you may 
have. 
An electronic version of this user guide is available in English and other 
languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM networks with 900 
and 1800 MHz bands.
 
This  equipment  is  in  compliance  with  the  essential  requirements  and 
other relevant provisions of Directive 1999/5/EC. The entire copy of the 
Declaration  of  Conformity  for  your  telephone  can  be  obtained  through 
our website: www.alcatelonetouch.com.
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown on 
the packaging label and in the phone’s memory. We recommend that you 
note the number the first time you use your telephone by entering * # 0 
6 # and keep it in a safe place. It may be requested by the police or your 
operator  if  your  telephone  is  stolen.  This  number  allows  your  mobile 
telephone to be blocked preventing a third person from using it, even with 
a different SIM card.
Disclaimer
There  may  be  certain  differences  between  the  user  manual  description 
and  the  phone’s  operation,  depending  on  the  software  release  of  your 
telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, 
nor for their potential consequences, which responsibility shall be borne 
by the operator exclusively.
11
(1)  Contact your network operator to check service availability.
12
1 
Getting started
 .....................
Installing or removing the battery
Single SIM (one touch 803/one touch 813)
1.1 
Set-up
Removing or installing the back cover
Dual SIM (one touch 813D)
 Inserting or removing the SIM card (1)
You must insert your SIM card to make phone calls. Please power off your 
phone and remove battery before inserting or removing the SIM card.
Single SIM (one touch 803/one touch 813)
• 
• 
Insert and click the battery into place, then close the telephone cover.
Unclip the cover, then remove the battery.
Charging the battery
Dual SIM (one touch 813D)
Place  the  SIM  card  with  the  chip  facing  downwards  and  slide  it  into  its 
housing. Make sure that it is correctly inserted. To remove the card, press 
and slide it out.
(1)  Check with your network operator to make sure that your SIM card is 3V or 
1.8V compatible. The old 5 Volt cards can no longer be used. Please contact 
your operator.
Connect the battery charger to your phone and mains socket respectively.
• 
• 
• 
Charging may take about 20 minutes to start if the battery is flat.
Be careful not to force the plug into the socket.
Make  sure  the  battery  is  correctly  inserted  before  connecting  the 
charger.
13
14