Welcome
Your Palm® Pre™ Phone
About This User Guide
Where Can I Learn More?
While Using Your Phone
If You Need More Information
Manage Your Account
Sprint 411
Sprint Operator Services
Your Setup
Set Up Service
Set Up Your Phone
Activate Your Phone
Complete Setup
What Is a Palm Profile?
Transfer Data From Your Computer to Your New Phone
Turn the Phone On/Off
Turn the Screen On/Off
Turn Wireless Services Off (Airplane Mode)
Turn Wireless Services On
Turn Everything (the Screen and Wireless Services) On/Off
Make Your First Call
Adjust Call Volume
Set Up Your Voicemail
Create Sprint Account Passwords
Account Password
Voicemail Password
Data Services Password
Your Palm® PreTM Phone
Basics
What’s in the Box?
Hardware
Print Material
Get to Know Your Phone
Slide Out the Keyboard
Front View
Back View
Top View
Bottom View
Touchscreen
Charge the Battery
Maximizing Battery Life
Move Around on Your Phone
Use Gestures: Tap, Swipe, Drag, Flick, Pinch
Basic Gestures
Scroll Gestures
Zoom Gestures
Text Selection Gestures
Drag and Drop
Delete a List Item
Open Applications
Open an Application in Quick Launch
Open an Application in the Launcher
Open an Application Using Search
Work With Applications
Go Up One Level in an App (Back Gesture)
Display All Open Applications (Card View)
Move Among Open Applications
Reorder Open Application Cards
Close an Application
Change the Applications That Appear in Quick Launch
Reorder Quick Launch Icons
Reorder Launcher Icons
Delete an Application
Enter Information
Use the Keyboard
Enter Uppercase Letters
Enter Alternate Keyboard Characters
Enter Passwords
Enter Characters From the Symbols Table
Symbols and Accented Characters
Enter Information in a Field
Select Items in a List
Cut, Copy, and Paste Information
Save Information
Use the Menus
Open the Application Menu
Open the Connection Menu
Search to Find Info and Make Calls
Use Universal Search
Search Within an Application
View and Respond to Notifications
Respond to a Notification
View All Your Notifications
Reorder Notifications and Other Dashboard Items
Update the Software on Your Phone
Respond to a System Software Notification
Respond to an Application Update Notification
Manually Check for Updates
Use App Catalog to Shop for New Applications
Copy Files Between Your Phone and Your Computer
Phone
Make Calls
Dial Using the Onscreen Dial Pad
Dial Using the Keyboard
Dial Using a Speed Dial
Dial by Contact Name Using Universal Search
Dial by Contact Name in the Phone Application
Redial the Last Number Dialed
Dial Your National Emergency Number
Dial From a Web Page or Message
Receive Calls
Answer a Call
Silence the Ringer on an Incoming Call
Ignore a Call
Use Voicemail
What Can I Do During a Call?
Manage a Call
End a Call
Use Another Application While on a Call
Make a Second Call
Answer a Second Call (Call Waiting)
Swap Between Two Calls
Make a Conference Call
Look Up or Send a Message to a Contact
What’s My Number?
View Your Call History
Save a Phone Number to Contacts
What Are All Those Icons?
Use a Phone Headset
Use a Wired Headset
Set Up and Use a Bluetooth® Hands-Free Device
Customize Phone Settings
Show Contact Matches
Use Dialing Tones
Use Dialing Shortcuts
Set Roaming Preferences
Enable TTY/TDD
Update Network Settings
Update the Preferred Roaming List
Reset the Voicemail Count
Your Media and Entertainment Center
Camera
Take a Picture
Review Pictures you Have Taken
Photos
Look at Pictures
Organize Your Pictures Into Albums
Add a Picture to a Contact
Save a Picture as Wallpaper
Share a Picture
Upload a Picture to the Web
Set Up an Online Pictures Account on Your Phone
Delete a Picture
Videos
Watch a Video
Use Video Playback Controls
Delete a Video
YouTube
Watch a Video
Use Video Playback Controls
Find Related Videos
Share a Video
Music
Listen to Music
Use Music Playback Controls
Switch the Now Playing Display
Search for Related Songs or Content
Change the Order of Items in the Now Playing List
Remove a Song From the Now Playing List
Delete a Song
Amazon MP3
Set Up Your Amazon Account
Search for a Specific Song, Album, or Artist
Browse Songs, Albums, Artists, or Genres
View Artist Information
View Album Information and Buy an Album
Preview and Buy a Song
View and Work With Downloaded Items
NASCAR Sprint Cup MobileSM
Your Personal Information Organizer
Contacts
How Do I Enter Names and Other Info in Contacts?
Linked Contacts
Use Contacts for the First Time
Create a Contact
Find a Contact
View or Edit Contact Information
Add a Photo to a Contact
Add a Ringtone to a Contact
Assign a Speed Dial to a Contact
Assign a Reminder Message to a Contact
Link a Contact
Unlink a Contact
Add a Contact Entry to the Launcher
Get in Touch With a Contact
Delete a Contact
Customize Contacts
Manually Synchronize Contacts With Your Online Accounts
Stop Synchronization of Contacts With an Online Account
Calendar
How Do I Enter Events in Calendar?
Layered Calendars
Use Calendar for the First Time
Create an Event
Enter the Event Location
Schedule a Repeating Event
Add an Alarm to an Event
Add a Note to an Event
Create an All-day (Untimed) Event
Change the Calendar Display
Move Around in Calendar
Quickly Glimpse Your Schedule
Delete an Event
Respond to an Event Reminder
View Meeting Participants
Customize Calendar
Manually Synchronize Calendar With Your Online Accounts
Stop Synchronization of Calendar With an Online Account
Tasks
Create a Task List
Create a Task
Set Task Priority, Due Date, and Other Details
Check Off a Task
View Tasks That Are Due Today
Rename a Task
Filter a Task List
Organize Your Tasks
Set Due Dates for All Tasks in a List
Mark All Tasks in a List Completed/Incomplete
Delete All Completed Tasks in a List
Delete a Task or a Task List
Memos
Create a Memo
Find a Memo
Edit a Memo
Change the Color of a Memo
Delete a Memo
Calculator
Perform Calculations
Use the Calculator Memory
Your Documents and Other Productivity Files
Doc View
Open a File
Change the Display Size
Find Text in a File
Save a File With a New Name
Share a File
View File Properties
Work With Comments, Endnotes, and Footnotes in a Microsoft Word Document
Select a Cell, Row, or Column in an Excel® Spreadsheet
Resize Rows or Columns in a Spreadsheet
Show or Hide Rows or Columns in a Spreadsheet
Sort Your Data in a Spreadsheet
Switch Among Sheets
View Comments in a Spreadsheet
Switch Among Views in a PowerPoint® Presentation
Move Around in a Presentation
Upgrade to Documents To Go® from DataViz
PDF View
Open a File
Move Around in a File
Change the Display Size
Find Text in a File
Save a File With a New Name
Share a File
View Bookmarks
Preferences
Backup
Back Up Your Information
Update Your Palm Profile
Date & Time
Device Info
View System Information
Rename Your Phone
Restart Your Phone
Erase Data and Reset Your Phone
Run Quick Tests
Run Interactive Tests
Use Certificate Manager
Add a Certificate
View Certificate Details
Delete a Certificate
Language
Screen & Lock
Change Screen Brightness
Set the Interval for Turning the Screen Off Automatically
Change Your Wallpaper
Turn Advanced Gestures On/Off
Set Options for Unlocking the Screen
Sounds & Ringtones
Select System Sounds and Notifications
Select the Ringtone for Incoming Calls
Select a Song as a Ringtone
Web and Data Services and Other Wireless Connections
Using Web and Data Services
Get Started With Data Services
Enable Data Services
Access Data Services
Data Services User Name
Data Services Symbols on Your Screen
Data Services Billing Information
Use Sprint TV®
Your Email and Other Messages
Email
How Do I Send and Receive Email on My Phone?
Merged Inboxes in Email
Set Up Email
Set Up Email: Common Providers
Set Up Email: Microsoft Exchange ActiveSync (EAS)
Set Up Email: Other Providers
Enter Advanced Account Settings
Edit an Email Account
Delete an Email Account
Create and Send an Email Message
Add Attachments to a Message
Save a Message as a Draft
Receive Email Messages
Open Attachments
Save Attachments
Add a Contact From an Email Message
View a Contact From an Email Message
Reply to a Message
Forward a Message
Move a Message to Another Folder
Mark a Message as Read or Unread
Flag or Unflag a Message
Show or Hide Message Header Details
Delete a Message
Add a Signature to Outgoing Messages
View Mail Folders
Add a Folder as a Favorite
Set Email Preferences
Reorder Accounts
Reply to Meeting Invitations
Send Email Messages From Within Another Application
Messaging
What Kinds of Messages Can I Send and Receive?
Work With Conversations
Switch Between Messaging Accounts in a Conversation
Switch Between Conversations View and Buddy List View
Create and Send a Text or Multimedia Message
Receive and View Text and Multimedia Messages
Add a Contact From a Message
View a Contact’s Information From a Message
Dial a Number From a Message
Delete a Message
Delete a Conversation
Set up an Instant Messaging (IM) Account
Sign In to an IM Account
Sign Out of an IM Account
Send and Receive IM Messages
Change Your Online Status
Change Your Custom Message
Change Your IM Account Username or Password
Delete an IM Account
Turn Messaging Notifications On or Off
Your Connections to the Web and Wireless Devices
Wi-Fi
What Is a Wi-Fi Connection?
Why Use a Wi-Fi Connection?
Are There Different Kinds of Wi-Fi Networks?
Turn Wi-Fi On and Off
Connect to a New Open Network
Connect to a New Secure Network
Connect to a Previously Used Network
Disconnect From a Network
Customize Connection Settings
Location Services
Web
Go to a Website
Go to a Website Using Search
Open Another Browser
Navigate a Web Page
Add a Web Page to the Launcher
Create a Bookmark
Open a Bookmarked Page
Edit, Reorder, or Delete a Bookmark
Return to Previously Viewed Web Pages
Use Links on a Web Page
Customize Web Browser Settings
Google Maps
Sprint Navigation
Sign In to Sprint Navigation
Get Directions
Search for a Service
Get Your Location and Local Traffic Information
Bluetooth® Wireless Technology
What Is Bluetooth® Wireless Technology?
Turn the Bluetooth Feature On/Off
Make a Pairing Request to Another Device
Accept a Pairing Request From Another Device
Connect With a Paired Device
Disconnect From a Device
Delete a Device
Rename a Device
Your Resources
Troubleshooting
For Current Palm® Smartphone Users
I want to transfer my data from my computer
Battery
I can’t charge the battery
I need to replace the battery
I can’t get my screen to turn on after removing and replacing the battery
I can’t get the back cover off
I can’t get the back cover back on
Screen and Performance
The screen appears blank
An application is not responding to taps
Applications are running slower than usual
My gestures in the gesture area aren’t working
There are small icons in the lower-right corner of the screen
I have Screen Lock turned on, and I’ve forgotten my password
Phone
Signal strength is weak
My phone won’t connect to the mobile network
I see five bars in the signal-strength icon, but I still can’t connect to the network
The other person hears an echo
I hear my own voice echo
My voice is too quiet on the other end
I hear static or interference
My phone hangs up when I hold it to my ear
My phone seems to turn off by itself
Hands-free Devices
I can’t make or receive calls using a Bluetooth® hands-free device
I lost the connection between my phone and my Bluetooth headset
I hear static or interference when using my hands-free device
Some features of my hands-free device don’t work with my phone
Synchronization
What is synchronization?
How do I set up synchronization with an online account?
I don’t want to sync calendar or contact information with my online account— just email
I want to sync with Outlook or Palm Desktop software on my computer
I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone
I have entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server
A notification tells me that ActiveSync encountered a problem on the server
A notification tells me that there is not enough free memory to synchronize
A notification tells me that the server could not be reached
A notification tells me that ActiveSync encountered a problem with [item type] [item name]
Email
I have problems using my account
I have problems sending and receiving email
I have problems sending email (IMAP and POP accounts)
After I receive messages, older messages disappear from my Inbox
Messaging
I can’t tell if data services are available
I can’t send or receive text or multimedia messages
I want to send a video in a multimedia message, but do not see it on the list of items I can attach
Web
I can’t tell if data services are available
My phone won’t connect to the Internet
I can’t access a page
An image or map is too small on my screen
A secure site refuses to permit a transaction
It takes a long time for a page to load
Calendar and Contacts
I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
I started entering a contact’s name in universal search, but I’m not seeing the person in the results
Camera
Amazon MP3
I bought a song from Amazon MP3, but it isn’t showing up on my phone
Transferring Information From Your Computer
I bought a song through Amazon MP3 and want to transfer it to my computer
I copied a group of music folders from my computer, but I can’t see or play them on my phone
When I open the drive representing my phone on my computer, I see subfolders. Do I need to move my files into these folders?
Backing Up and Restoring Data
I need to reset my phone but don’t understand the difference between a partial erase and a full erase
How do I get my data back after a full or partial erase?
Updates
I dismissed a system update notification, and now I don’t know how to get the update on my phone
I want to install an update later, but the notification is showing the Install Now option only
My phone froze while I was downloading or installing a system update
Third-party Applications
Getting more help
Making Room on Your Phone
Glossary
Your Safety and Specifications
Regulatory and Safety Information
FCC Statements
Antenna Care/Unauthorized Modifications
Industry Canada
Radio Frequency (RF) Safety Exposure
Hearing Aid Compatibility (HAC)
Using Your Phone With a Hearing Device
Protecting Your Battery
Power Specifications
Recycling and Disposal
User Safety
Product Handling & Safety
Driving Safety
ESD Safety
Specifications
Specifications
Index
Numerics
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Y
Z